Avatar of ZhiXiang Liow.
ZhiXiang Liow
Diploma in Computer Forensic Seeking opportunities for learning and development to enhance skills and knowledge.
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ZhiXiang Liow

Diploma in Computer Forensic Seeking opportunities for learning and development to enhance skills and knowledge.
Self-driven and flexible entry level professional with solid hands-on experience in executing an array of IT helpdesk support and data analysis functions. Skilled in the areas of technical troubleshooting, process improvement and customer service excellence coupled with exceptional data gathering, cleansing and visualization knowledge. Known as a fast learner with profound capacity to perform under minimal supervision.
NCS Group
Kaplan Singapore
Malaysia
马来西亚

专业背景

  • 目前状态
    待业中
  • 专业
    助理工程师
  • 产业
    移动
  • 工作年资
    1 到 2 年 (小於 1 年相关工作经验)
  • 管理经历
  • 技能
    Microsoft Office
    Communication
    MySQL
    Troubleshooting Hardware and Software Problems
    Customer Service
    ServiceNow
  • 语言能力
    English
    进阶
    Chinese
    母语或双语
  • 最高学历
    专科

求职偏好

  • 目前状态
  • 预期工作模式
  • 希望获得的职位
  • 期望的工作地点
  • 接案服务

工作经验

Service Desk

NCS Group
合同工
2023年6月 - 2024年2月
9 个月
Singapore
- Improved IT service desk efficiency by implementing streamlined ticketing processes and knowledge base updates. - Managed and processed support actions and requests using ticketing system. - Improved first call resolution by creating a comprehensive FAQ database for common user queries. - Implemented remote support tools to quickly resolve off-site user issues and reduce the need for on-site visits. - Served as the point of contact for IT service requests and incidents for office users, ensuring that issues were resolved quickly and within service level agreements. - Logged IT service requests and incidents and followed up closely until closure. - Provided enhanced support to key VIP employees to ensure their IT needs were met effectively.

IT Support Specialist

ViewQwest
全职
2022年3月 - 2023年3月
1 年 1 个月
Singapore
- Manage Active Directory, Office365 and Microsoft Azure systems. - Support the onboarding of new hires - Install, deploy, configure and troubleshoot end-users' equipment, software & apps and other peripherals for a flowless users onboarding. - Maintain and support in-office IT Equipment - computers, printers, phones, conference rooms, TVs, and back-office systems. - Ensuring that system records and procedures are accurate and current. - Maintain and track IT Equipment inventory stock to support everyday activities.

Service Delivery, Inventory

2021年9月 - 2022年3月
7 个月
• Reviewed and streamlined the procurement process for efficient ordering, tracking and receiving of goods. • Conducted inventory monitoring and audit along with discrepancies reconciliation while enhancing process efficiency to elevate service delivery.

学历

Computer Forensic
2020 - 2021
2020 - 2020

资格认证

Data Analytics Bootcamp

Vertical Institute
证照编号: 9Pm07bLZ62
发照日期 2023年12月
永久有效

职场能力评价