I have extensive experience in recruitment and selection, training and development, compensation and benefits, and employee relations within human resource management. As businesses evolve towards sustainable growth, elevating human resources to the strategic level of talent capital, I am the ideal HR Business Partner (HRBP) for the tourism, hospitality, and leisure industries.
Work Experience
Human Resources Director • Mana - Mana Suites & Hotels
9/2023 - 9/2024 | Kuala Lumpur, Malaysia
Customized organizational structure management, recruitment, and compensation design.
- Established and analyzed corporate culture, providing talent development strategy recommendations aligned with company goals.
Team management: Analyzed team performance to quickly identify bottlenecks and ensure smooth department operations (current teams in Malaysia and the Philippines with a total of under 150 employees).
Project management support: Provided timeline-oriented project management, assisting with project initiation, progress, and closure.
Managed employer branding on LinkedIn, achieving 11x follower growth in six months (Feb-Jul 2024).
Human Resource Assistant Manager • Green Hotel
9/2018 - 4/2022 | Taichung , Taiwan
- Assisted in implementing the 104 eHRMS HR management system and UOF cloud office, completed in early 2022.
Grew from a single-person unit in 2018 to recruiting an HR specialist in 2020 and an assistant in 2022, leading a team of 2 to establish HR functions including recruitment, training, development, utilization, and retention.
Executed SME workforce enhancement plans and corporate HR improvement plans, achieving TTQS certification from the Workforce Development Agency in 2021.
Transitioned from HRM to HRD, managing 5 hotels, 2 inns, and 2 cafés, with a total workforce of under 100 employees.
Managed and maintained employee relations, including labor mediation and supervision of employee welfare activities.
Administrative Supervisor • Promax Textile (Vietnam) Co., Ltd
8/2015 - 1/2017 | Dong Nai Province, Vietnam
- Managed recruitment, payroll, evaluation, performance, discipline, and termination of Vietnamese employees.
Handled entry and exit management for Taiwanese staff and managed staff cafeteria and dormitories.
Coordinated with public departments for fire safety, environmental inspections, and compliance.
Oversaw import/export of raw materials, payment verification, and reported to Taiwan management.
Successfully resolved a customs issue at the end of 2016, avoiding approximately TWD 5.2 million in import and value-added taxes for raw materials traced back five years.
Administrative Assistant Manager • An Xin Manpower Corporation
3/2011 - 7/2015 | Taichung , Taiwan
- Managed all administrative processes for foreign workers' pre-arrival, post-arrival, and contract renewals.
Trained and developed at least 10 new employees, assigning them to various departments post-training.
Developed Standard Operating Procedures (SOP) and Service Quality Evaluation SOP templates.
Organized the "Directions for Service Quality Evaluation on Private Employment Service Institutions that Engaged in Overseas Manpower Agency" for two consecutive years, achieving an A-grade rating.
Successfully established Sing Yong Xin Co., Ltd., facilitating the smooth entry of 40 migrant workers in Q1 2015 with a 100% success rate.
Education
National Chi Nan University (Master's Degree)
Institute of Lifelong Learning & Human Resource Development • 2020 - 2023
《Research on the Training Development and Career Development of Hotel Industry Employees in the VUCA Era. 》https://hdl.handle.net/11296/c6zc8a
Aletheia University (Bachelor's Degree)
Department of leisure and recreation studies • 2003 - 2005
Jinwen University of Science and Technology
Food and beverage Management • 2000 - 2002
Software
- Microsoft 365
- Adobe Express
- Zoom Meetings
Languages
- Mandarin Chinese
- English (Intermediate)
License
- 2020/04
Technician Certificate, Republic of China
Class B skill category of Employment Services
