What Is ITIL® v4

ITIL® v4, or Information Technology Infrastructure Library version 4, is the latest version of the ITIL framework for IT service management. ITIL v4 was released in 2019 and replaces the previous version, ITIL v3.

ITIL v4 is designed to provide organizations with a comprehensive and flexible framework for managing their IT services. The framework is based on a set of best practices and guidelines for delivering high-quality IT services that meet the needs of the business and its customers.

ITIL v4 includes several new features and updates, such as the Service Value System (SVS), which provides a holistic view of the entire service lifecycle, and the four dimensions of service management, which consider all aspects of service management, including technology, people, processes, and partners.

The ITIL v4 framework also includes 34 practices that cover various aspects of service management, such as incident management, change management, and problem management. These practices are designed to help organizations improve their service management processes and deliver better outcomes for their customers.

Overall, ITIL v4 is a comprehensive framework that can help organizations of all sizes and industries improve their IT service management practices and deliver better services to their customers.

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