Putra Hasiholan Aritonang
A Bachelor's degree graduate in Accounting with a strong interest in working in the fields of Administration and Finance. Proficient in using various administrative applications, disciplined, and capable of working effectively in a dynamic and enthusiastic team. Ready to bring positive energy into the professional world.
With 2 years of experience as a Team Leader, I have developed a solid understanding of Banking, Finance, Customer Service, and Operations. I have also been responsible for leading over 500 Customer Service Officers, which has equipped me with valuable skills and insights to contribute effectively in various professional environments.
Kota Medan, Sumatera Utara, Indonesia
Pengalaman Kerja
Team Leader Customer Support • PT Bank Central Asia Tbk (BCA)
Oktober 2020 - Present
1. Responsible for leading over 500 Customer Service Officers in handling account opening transactions, provisioning, and credit card applications through mobile banking applications.
2. Performed account approvals by analyzing the accuracy and consistency of customer data.
3. Followed up on all customer complaints and ensured resolution by the appropriate teams regarding fraud, criminal activity, data breaches, account misuse, and related issues.
4.Collaborated with various companies to conduct canvassing, cross-border initiatives, payroll arrangements, marketing, and other business activities.
5.Prepared monthly and annual reports on the performance of the entire Service Team, highlighting achievements, targets, challenges, strengths, and areas for improvement, which were then used for further development by the Service Team or other divisions.
6. Actively involved in the project for the digitization of banking transaction services without the use of agents.
Pendidikan
Ags 2015 - Sep 2019
Universitas Gresik
S1 Akuntansi
Skil
- Leader
- Team Work
- Service
- Analytical Skills
- Administration
- Microsoft Office
Bahasa
- English - Native
- Bahasa - Professional
