KRISHNA KUMAR DEWARI
New manglapuri sultanpur +91 8076020321 [email protected]
Professional Summary
Results-driven leader with a positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts, and build strong relationships. Possesses excellent problem-solving, communication, and interpersonal skills.
Work Experience
Sr. Sales Executive • Under Armour
February 2023 - Present
Successfully increased store sales by 25% through effective team leadership and targeted marketing initiatives.
Managed day-to-day operations, including scheduling, inventory management, and staff training.
Resolved customer complaints efficiently, resulting in a 98% customer satisfaction rating.
Implemented new merchandising strategies that improved product visibility and increased sales.
Sr. Sport Advisor • PUMA
January 2020–February 2023
Managing a team of 3 in 2000 sq. ft. of store at DLF GOSPORT Saket.
Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Maintained up-to-date knowledge of industry trends and regulations, ensuring accurate advice was provided to clients at all times.
Supervise store operations, inventory, & shrinkage
Training staff in customer service, KPIs, and product and team building
Analyzing team performance with a weekly schedule to ensure smooth store operations
Weekly feedback to merchandiser to analyze the stockbuilt atmosphere of collaboration & performance excellence to provide every customer with exceptional experience &
Promote brand loyalty.
A motivational leader skilled at building relationships with customers, employees, & senior management, & a focused manager known for leading with honesty & integrity.
Senior Sales Executive: Gap
January 2016–January 2020
Proficiency in retail management software (Voyager, Xstore).
Handled all customer relations issues in accordance with company policies and resolved them with the manager.
Shared best sales practices and customer service with other team members to help improve the store's efficiency.
I worked with the store manager on product training and creating product toolkits.
Recognized and rewarded for outstanding work performance.
Maintain NNNOW.com for online sales from GAP store (order fulfillment from store)
Coordinating store display in line with brand guidelines and strategy.
Executing displays for promotional offers, EOSS, and COE launch displays.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Education
2014–2018
Delhi University
Programme
2011–2012
Sr. Secondary School
CBSC
2009 - 2010
Secondary School
CBSC
Soft Skills:
- Presentations and public speaking
- Client Engagement
- Team Management
- Problem-Solving
Technical Skills:
- POS systems
- inventory management
- visual merchandising
- loss prevention
