Case Manager Resume: Examples & Templates

Case managers are responsible for identifying and supporting people in difficult conditions. Their duties include interviewing and counseling clients, referring clients to social or healthcare services, monitoring clients’ progress, and collaborating with different human service providers.

Note that case managers are different from social workers (also called caseworkers). Even though they are both significant roles to help clients in difficult times, social workers specialize in improving clients’ personal life, while case managers focus more on connecting clients to welfare services and treatment options. 

Case managers require excellent interpersonal skills to communicate with clients, and they need to be adept at multitasking and problem-solving to help clients in emergent situations. If you want to apply for a case manager, you need an eye-catching case manager resume and cover letter to stay ahead of the competition.

Read the comprehensive case manager resume and cover letter guidelines below to get the knack of writing winning application documents!

Below are 5 important writing tips to craft an eye-catching case manager resume.

✅ Adopt an ATS-friendly resume format.

ATS (Applicant Tracking System) is a system used by 98% of Fortune 500 companies to speed up the recruitment process by filtering out unqualified resumes. You should make your case manager resume compatible with the system to beat the ATS challenge.

Don’t insert images, emojis, and charts in your case manager resume because they are unreadable for the system. Also, you could incorporate important keywords like job titles and required skills of the job you’re applying for in the case manager resume. It makes your resume more relevant to the opening position and increases the chances of passing the system.

✅ Refer to online case manager resume templates and examples.

"Know the enemy and know yourself; in a hundred battles you will never be in peril." Don’t be ignorant of your competitors. It’s highly suggested to search and refer to online case manager resume templates and examples before starting your own.

Visit Cake, JobHero, LinkedIn, or Zety to search for case manager resume examples. Don’t miss out on the free resources online!

✅ Tailor your case manager resume for the job position and use keywords.

Research shows that recruiters receive approximately 250+ resumes for an opening position. Hence, you should tailor your resume to make it highly relevant to the job you’re applying for to impress the recruiters.

It’s highly recommended to read through the job description and pick up important keywords like job descriptions, personality traits, and professional skills to insert in your case manager resume. It makes your resume relevant to the opening job to evoke recruiters’ interests.

Please notice that a case manager resume is different from a CV in length, content, and purpose. In general, a case manager CV is a 2- to 3-page document outlining your entire background including academic experience, work background, professional skills, projects, and achievements.

In contrast, a case manager resume is a 1-page document demonstrating your experience that is relevant to the job requirements. You should read the job description carefully to see what the recruiters ask for.

✅ Quantify results on your case manager resume.

Numbers strengthen and build credibility for your achievements in the case manager resume. Try using numbers like time, percentages, or rankings to quantify your competitive results.

For instance, instead of saying “I’ve had serviced many clients,” you could say “I’ve serviced 50 clients in a year” to highlight your performance.

✅ Demonstrate your ability to work well with people.

Case managers spend most of their time communicating with clients and welfare resources providers, they need to have excellent communication skills and an open mind to get along with people from diverse backgrounds. Hence, it’s suggested to elaborate on your interpersonal skills, sympathy, and compassion in the case manager resume.

An attractive objective for a case manager resume shows your career goals and ambitions that are related to the opening job to evoke recruiters’ interests.

🎯 Where to place the resume objective?

You could place it right after your case manager resume profile (name and contact information) to ensure it’s visible to recruiters.

🎯 Things to include in the resume objective:

Please keep your resume objective within 2 to 3 sentences long. You could include your personality traits and years of employment in the case manager resume objective. It’s also recommended to insert the company name and the job title in the case manager resume objective.

🎯 Things to avoid in the resume objective: 

Keep your resume objective clear and concise. Avoid irrelevant content that may decrease recruiters’ interest. Don’t forget to proofread to check for wording or grammar errors.

A successful resume summary for a case manager summarizes your competitive experience and skills to amaze the recruiters.

💡 Where to place the resume summary?

It’s highly suggested to place the resume summary on the top of your case manager resume, right under your resume title, resume objective, and your personal information (including full name, email address, and phone number) to increase its visibility.

💡 Things to include in the resume summary: 

You could include your most competitive skills, experience, awards, or academic performance to impress the recruiters. Remember to keep your resume summary within 2 to 4 sentences. You want recruiters to get a sense of who you are in seconds.

💡 Things to avoid in the resume summary:

Please avoid irrelevant information like your family members, personal hobbies, or childhood memories. Make your resume summary align with the opening position to increase its competitiveness.

The skills section is undoubtedly the most important section in your case manager resume. It shows recruiters your hard and soft skills that make you the best fit for the opening position.

If you are an experienced worker with solid skills, you could integrate the skills sections with work experience. On the other hand, if you are a fresh graduate with no work experience, you could show your skills in a simple or extended bullet list.

A simple bullet list shows your skills concisely and clearly. However, it lacks full elaboration on your level of skills and accomplishments. If you choose to show the skills section in a simple bullet list, you should elaborate your skills in the work experience or education section.

In contrast, a list with expanded bullets gives a full explanation of your accomplishments or projects you’ve made with the skills. However, the list might be too long if you write more than 5 skills. You have to focus on a handful of your best skills to keep your case manager resume concise.

🖋 Where to place the skills section on a resume?

If you are a recent graduate writing an entry-level case manager resume, you could place the skills section on the top of your work experience and educational background sections. 

In contrast, if you are an experienced worker with years of work experience, you could put the skills section under your work experience section to emphasize your professional experience.

🖋 Things to include in the resume skills section:

Please only include skills that are relevant to the opening job. Remember to highlight the interpersonal and communication skills in your case manager resume since they are important for this position. 

🖋 Things to avoid in the resume skills section: 

Please skip buzzwords like “good”, “excellent,” or “hardworking” that can’t demonstrate your abilities. Also avoid percent bars and progress bars that can’t accurately demonstrate and calculate your level of skills.

Below are 5 pieces of advice for applicants with limited work experience to write a winning entury-level case manager resume!

✨ Advice 1: Choose the right resume format.

The functional resume format and targeted resume format are 2 good options to choose from. 

• Functional resume format 

A functional resume showcases your skills over work experience. It puts the skills section on the top of the work experience section in the case manager resume, usually in an extended bullet list format where you share more details and past achievements.

• Targeted resume format 

A targeted resume elaborates on your skills and work experience that are relevant to the opening job. Remember to research the industry, company, department, and job requirements of the opening job in advance to understand what recruiters are looking for.

✨ Advice 2: Adopt a career objective.

A career objective displays your career goals regarding the industry, company, and the position you want to be in. It works better than a case manager resume summary because it doesn’t focus on experience. You can describe you personality traits and why you have a passion for this work or organization.

✨ Advice 3: Highlight your education.

Don’t forget to highlight your educational background in an entry-level case manager resume. List your school’s full name, degree, majors, year of graduation, GPA, and minors (optional) in the educational background section. You can also include course names if they are specifically relevant to the opening.

If you don’t have an academic degree, you could write down the online seminars, courses, or training camps you’ve taken in your case manager resume instead.

✨ Advice 4: Include your portfolio/side project/personal website.

If you have a portfolio, website, or side projects that can demonstrate your competitive skills, you could include them in your case manager resume and cover letter. Don’t miss out on the opportunity to showcase yourself!

✨ Advice 5: Write a sincere cover letter.

A sincere case manager cover letter demonstrates your preparation and sincerity to recruiters. A cover letter includes a greeting, personal information (including full name, email address, and phone number), intention for the job application, your advantageous skills and background (including academic background and skills). Take the chance to elaborate on your skills or school projects that aren’t shown in your case manager resume.

--- Originally written by Naomi Lin ---