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Customer Service Manager Resume Examples (+ Top Tips!)
You'll learn about:
Customer relationship management (CRM) is one of the most important aspects of every business as it helps build up, manage, and maintain a positive relationship with customers that leads to customer loyalty and customer retention.
Generally, a customer service manager job description covers the following duties and responsibilities:
- Maintain and streamline the customer service standards.
- Handle, investigate and resolve customer problems through respective channels in a timely manner.
- Train, supervise, and manage a team of customer service staff.
- Develop proper procedures and strategies to improve CRM.
- Keep ahead of CRM development and trends.
To be considered for top customer service manager jobs, make sure you demonstrate your skills, qualifications, and work experience effectively in your customer service manager resume.
How to write a customer service manager resume?
Step 1: Understand the Differences Between a Customer Service Manager Resume and CV.
Customer Service Manager CV
- Length: No length limit, commonly from 2 to 6 pages
- Content: ContentCovers all details regarding:
- Basic information
- Work/ academic experience
- Academic projects (awards, publications, professional licenses, etc)- Short and straight-to-the-point
- Showcases relevant information to the position only, such as expertise, skills, and work experience
- Purpose: For roles related to academic fields such as teaching, science, medical, etc
- Design: Plain and simple
Customer Service Manager Resume
- Length: 1-2 pages
- Content: ContentCovers all details regarding:
- Short and straight-to-the-point
- Showcases relevant information to the position only, such as expertise, skills, and work experience
- Purpose: For the general job application
- Design: Plain and simple
- Varies from field to field
- Is tailored for the specific role
📜 Note: The word “resume" is widely used in the U.S, Canada, India, and Australia whereas in Europe, South America, and Africa, people prefer “CV".
Learn more about how to distinguish a CV from a resume to make sure your customer service manager resume is proper for the job application.
Step 2: Choose the Right Customer Service Manager Resume Format.
The four standard types of resume formats include: chronological, functional, hybrid, and targeted. Your choice of customer service manager resume format can determine how effectively your resume reaches the recruiter.
The hybrid format would be preferable for resumes for customer service manager jobs, including a customer support manager resume, a customer care manager resume, or a client service executive resume. With this format, you can not only bring up your accomplishments and skills but also showcase your intense work experience in this field.
Step 3: Look Up Customer Service Manager Resume Templates & Examples Online as References.
Reading customer service manager resume samples can greatly help you with writing a great customer service manager resume. This way, you can find a lot of useful tips and avoid critical mistakes.
Step 4: Customize Your Customer Service Manager Resume.
Perhaps you're wondering whether tailoring your resume for the specific position is really necessary.
The answer is yes - it is well worth the effort. A unique customer service manager resume can make you stand out among other job candidates.
How to customize your customer service manager resume:
- Research the employer online and offline.
- Read through the customer service manager job description and match it with the resume content.
- Remove non-CRM-related information and bring up what's most relevant for the role.
- Highlight compelling evidence, especially accomplishments and projects in the field.
Step 5: Craft a Customer Service Manager Cover Letter.
A cover letter (a.k.a. job application letter) is not always required. However, it's highly recommended that you submit a customer service manager cover letter besides a resume. For jobs at a mid-senior level such as customer service manager or customer service executive, crafting a good one will help you highlight your skills and achievements to attract the recruiter's attention.
Remember step 3?
Yes, be sure to look up customer service manager cover letters online as references.
Step 6: Proofread Your Customer Service Manager Resume.
As you’ve got only one chance to make a good first impression, don't forget to go through your customer service manager resume and check every word before sending it out.
As you’ve got only one chance to make a good first impression, don't forget to go through your customer service manager resume and check every word before sending it out.
Note the following:
- Verb tense
- Spelling, grammar, and vocabulary
- Name of the position and company
- Your contact information
Cake provides the right customer service manager resume templates & formats for talents to showcase their skills and experiences. Sign up to create and download the best customer service manager resume Now!
What to put on a resume for a customer service manager?
Be sure not to stuff your customer service manager resume with a bunch of information!
The guidance and examples below will give you a clear picture of what to put on a resume for customer service manager jobs.
1. Resume Profile (Personal Information)
Whether you are writing a customer service manager resume or a customer service manager cover letter, personal information is a fundamental part of any job application document.
It should include the following info:
- Full name
- Phone number
- Social media or personal page
📚 Further reading: 10 Personal Details NOT to be Included in a Resume
2. Resume Headline for a Customer Service Manager
The resume headline indicates your level and achievements in the profession. A catchy and well-branded headline can help you stand out from the competition and attract the recruiter's attention.
Examples of headlines for a client service executive resume and a customer relationship executive resume:
- Client service executive with 13 years of experience working for high-growth manufacturing groups.
- Customer relationship executive with 8+ years of experience in the financial services industry.
3. Customer Service Manager Resume Summary
Right below the resume headline is the resume summary, ideally 2-3 sentences, that showcases the professional skills and experience of the candidate. It gives recruiters an overview of the candidate profile before they take a closer look at your customer service director resume.
Examples of a professional summary for customer service manager resume:
- Client relations manager with 5+ years of experience and a proven track record in delivering high standards of customer service via social media platforms. A confident and calm professional who is self-motivated, detail-oriented, and results-driven.
- Experienced call center manager who excels in managing top-performing customer service teams. Proficient in hiring, training, and supervising call center agents to secure excellent customer service skills and telephone manner.
4. Resume Objective
Simply put, a resume objective demonstrates your career and personal goals as a customer service manager.
Example of a customer service manager resume objective:
- With intense knowledge in Customer Success Management, looking to become the Director of Customer Success at AT&T Houston who delivers excellent customer service and promotes the idea throughout the company.
👍 Tip: Don't forget to express your sincerity towards contributing to the organization.
Find more resume objective examples at Career Objective for Resume｜Samples, Formats, Writing Guide!
5. Skills for a Customer Service Executive Resume
Structuring the skill section wisely can help show the hiring manager that you are a perfect match for the vacancy and increase the chance of winning an interview.
How to write the skills section in the customer service executive resume:
- Read through the customer service executive job description.
- List all relevant skills that help you stand out as a candidate.
Use bullet points or graphics for a better presentation of customer service manager resume skills.
List of skills for a customer service manager:
- Knowledge of CRM, Customer Success Management, client relations, etc.
- Interpersonal and communication skills, especially listening skills
- Problem-solving
- Organizational skills
- Patience, tact, and diplomacy when dealing with tough situations from clients
6. Work Experience
This is considered as the key part of a resume where hiring managers spend most time going through it to determine whether you are qualified.
While writing the work experience section in the customer care manager resume, be sure to include the following information:
- Job title
- Company name
- Start and end date (MM/YY)
- Work duties and achievements
Work experience examples for a customer service manager resume:
- Managed and developed a portfolio of 120+ client relationships, comprising more than $7 million in company assets and liabilities.
- Handled the acquisition of new customers and medium-sized local business clients, expanding the business into 7 new districts in North Dallas.
📜 Note: Pay attention to the verb tense and use a reverse chronological order.
7. Education
CRM-related jobs generally require a bachelor's degree in business administration and management studies. However, holding a master’s degree will help you get ahead and improve your chance of getting the job.
Thus, be sure to fully present your educational background with the following information in the customer care manager resume:
- School name and location
- Year of school enrollment and graduation
- Degree
- Field of study
- Relevant courses
8. Additional Information to Put on a Customer Service Manager Resume
To further prove yourself to the recruiter, it is highly recommended that you include additional information in your customer service manager resume such as CRM-related certificates, projects, and awards.
Tips for writing the best customer service manager resume
#Tip 1: Customize The Resume for Customer Service Manager Jobs.
Many job applicants often miss this tip even though it is highly recommended by recruiters. Apart from extensive knowledge in CRM, each profession of customer service manager jobs asks for particular specialization, skills, and relevant work experience.
Whether you are writing a customer service manager resume, a call center manager resume, or a client service executive resume, you need to polish it corresponding to the specific job to help you jump off the page.
#Tip 2: Quantify Results in the Customer Service Director Resume.
When writing the work experience section, add quantifiable and measurable achievements to make your customer service director resume more convincing, professional, and impressive to the employer.
Not easy, we know - as not all results can be measured by figures or numbers.
💡 Check the list below to learn how to quantify achievements in your customer service manager resume:
- What is the customer satisfaction score/index that you achieved or increased?
- How much did you improve customer response time?
- How many staff did you recruit, train, and supervise within the CRM department?
- How many platforms did you handle in terms of customer service management?
#Tip 3: Craft an ATS-friendly Customer Service Manager Resume Format.
It's very important to optimize the customer service manager resume format for ATS (Applicant Tracking System) as most of the companies use this system for their recruitment process nowadays.
You don't want your resume to be disqualified before it reaches the employer.
📌 Here’s how to make sure your customer service executive resume beats the ATS bots:
- Utilize bullet points and bold text.
- Adopt a simple and easy-to-read layout.
- Stick to common section headers, such as resume summary, work experience, work history, education, and skills.
- Include the right keywords from the customer service manager job description
Create a proper customer service manager resume template with an online resume builder like Cake!
#Tip 4: Adopt Action Words (verbs).
When crafting your customer service manager cover letter and resume, try to use compelling action verbs to catch the recruiter's eye and prove you're the best fit for the job.
Some commonly used action/power verb in the work experience section and resume summary for customer service managers:
- Conducted
- Controlled
- Designed
- Developed
- Executed
- Hired
- Implemented
- Led
- Maintained
- Managed
- Monitored
- Operated
- Planned
- Recruited
- Resolved
- Scheduled
- Streamlined
- Supervised
- Supported
- Trained
📚 Further reading: 5 Useful Resume Tips to Help You Get a Foreign Job from India
How to write a great customer service manager cover letter?
When given the opportunity to expand your argument (in this case for a job role), take it. Account executive cover letter is a statement letter you present to recruiters about how you will make a great addition to their company.
When writing a cover letter for a customer experience manager position, you should:
- Provide contact details (phone number, email, personal page, address).
- Introduce yourself (name, professional level, and the position you are applying for),
- Express your motivation and intention to apply for the job.
- Showcase your qualifications, skills, and accomplishments in the field.
- End with a call to action (interview or further discussion) and express your gratitude.
📚 Further reading: Cover Letter | All-In-One Tutorial
Customer Care Manager Resume Sample (Text Format)
Will Johnson
Customer Care Manager with 10 years of experience in customer success management and call center operations
[email protected]
linkedin.com/in/willjohnson
Resume Summary
Customer-oriented and results-targeted professional with 13 years of substantial experience and outstanding skills in customer service, including 10 in management. An enthusiastic leader who thrives in fast-paced and high-stress work environments in the retail and tourism industries.
Skills
Hard Skills
- Customer Service
- Client relations
- Relationship development
- Process improvement
- Front-end supervision
Soft Skills
- Communication skills
- Problem-solving
- Negotiation skills
- Attention to detail
- Tenacity
Work Experience
I-Mado Superstore | Houston, TX
Customer Success Manager
October 2015 - December 2020
- Developed and managed customer loyalty programs to effectively deliver a satisfying experience for all store guests.
- Trained branch managers and CRM specialists in 8 underperforming stores in Southeast Texas.
- Worked closely with 12 branch managers to design and execute strategic initiatives aimed at boosting improving customer experience and employee engagement.
- Raised the store's customer satisfaction index from 80% to 91% within five years, guaranteeing the timely resolution of customer issues to maintain customer loyalty.
Sunat Travel | Dallas
TX
Call Center & Training Manager
April 2009 - June 2015
- Managed the workflow and operation for a 30-staff CRM department.
- Handled the team coaching and training for 15 corporate-wide call centers including the headquarter with 400+ telemarketing representatives and customer service agents.
- Supervised day-to-day front-end operations of a busy customer service department, achieving a response rate of 95%.
- Improved customer experience through phone calls, created engaged customers and facilitated an annual organic growth of 8%.
Education
Master of Science in Digital Marketing & CRM
2007 - 2009, Texas A&M
Bachelor in International Business
2007 - 2009, Texas A&M
Certificates
- Customer Service Management Certificate by ICS (Institute of Customer Service)
- General Communications Electronic Technician (GCT1)
Award
- Sunat Travel Manager of the Year 2012
--- Originally written by May Luong ---
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