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Feb 8th 2022

Customer Service Representative Resume (Examples, Templates, & Tips)

Created by CakeYou'll learn: How to write a resume for a customer service representative? What is the best resume format for customer service representatives? How to create a resume template for customer service representatives? Top 8 customer service representative resume dos and don'ts Customer service representative resume sample“Knowledge is Power,” and “great power comes great responsibility”. So is the job of consumer service representatives. They are the connectors ACE: dealing with customer questions and complaints, managing the whole process of customer inquiries and orders (which includes offering useful-friendly information!). 🔎Fact:The two commonly misused and misunderstood positions, customer service representatives and call center agents, do have a variation. Call center agents, as the name suggested, are limited on inbound and outbound phone calls. On the other hand, customer service representatives’ workspace could be either at the call-center / computer office or retail stores. Nevertheless, there is no disparity between the two roles when it comes to the essence of putting customers firsts and offering guidance. Candidates, perforce, have to go through a few stiff applications and interviews at first. A thriving customer service representative resume will be the way that leads the candidates up the ladder of success (in terms of applying for a job, not life, of course). Here the article offers the most useful knowledge on writing the customer service rep resume and even offers customer service resume samples for free at the end.How to write a resume for a customer service representative?Act 1: Include a personal resume headline. Resume headline (also called a resume title) is the personal hashtag a candidate can use on their customer service representative resume. It serves like a one-sentence slogan below the candidate’s full name and offers information about the candidate’s current position pitch story.Tips for writing a resume headline for a customer service representative resume:Be sure to double-check with online customer service representative resume examples and make sure the candidate’s profile is attuned to the general image (in terms of vibe, not physical appearance).There will most likely be some expectation for a customer service representative candidate (out-going person and extrovert are more likely to advance in the next job application level). Customer Service Representative Resume Headline Samples:Customer support representative resume headline example: Customer Service Professional with 5+ Years of ExperienceHealthcare customer service resume headline sample: Customer Service Representative with over 4+ Years Experience in the Healthcare IndustryBank customer service representative resume headline sample: Bank customer service officer with knowledge of in-market accounts and fraud prevention Act 2: Master the customer service representative summary.A professional summary for a customer service representative offers an extended version of a resume headline that synopsizes a candidate’s major and most significant accomplishment in professional terms.A resume summary is able to give hints of one’s abilities and potential performances in the assigned role. It often appears on customer service representative resume templates and is a recommended component for every candidate.Use suitable resume adjectives beforethe title (role) is a good place to start:Be sure the adjectives are relatable to the job itself. Look for other professional summaries for customer service representatives for reference. Stay on track. Adjectives also add a personalized warmth to the application, evoking a more humanistic nature to the entire process. Sample Customer Service Representative Summaries on a Resume:Insurance customer service resume summary sample: Licensed Insurance Customer Service Professional with sound knowledge in related legal terms. Drive-up sales by 13% and achieved a 95% customer rating last quarter.Sample resume summary for customer service manager: Senior Customer Service Representative with 6+ years experience led a team of five. Has sound knowledge of CRM systems, problem-solving, and communication.Entry-level customer service representative resume summary sample: Detail-oriented student with a 6-month intern in XYZ company’s CSR role. Trained in communication and project management. Act 3: What skills does a customer service representative need? Skills, the candidate’s professional expertise, and ability in certain fields are sections the employers emphasize during recruitment. A customer service representative skills on resume hints and even is a direct correlation to the candidate’s abilities to complete the assigned responsibilities and works.As mentioned a million times, do stay on topic. The hiring manager would not be interested in your cooking skills and fashion-style on a customer service representative resume. ExampleSkills for a Customer Service Representative Resume:Soft skills- Interpersonal skills- Communication skills: Written Oral- Client relations- Problem-solving- Active listening- Complaint resolution- Project time management- Data EntryHard skills-Product Industry knowledge- CPM systems equivalent software (Zendesk, etc).- Upselling/Cross-Selling- Microsoft Office Suite- Language: English/Mandarin/Spanish- Outbound and Inbound calling/Marketing- Stock /Inventory Management Act 4: Take a look at customer service representative resume examples. Flamboyant words and flashy layouts on the customer service representative resume won’t pave the way. Be sure to attune the candidate’s profile with those professional customer service representative resume examples. Check out the customer service representative job description and obtain a general idea of what to put on the resume. Act 5: Proofread helps resolve silly obstacles on the way to success. A customer service officer resume with spelling and grammar mistakes will, perforce, be deemed as unprofessional!Cake provides the right customer service representative resume templates for customer service representatives to showcase their skills and experiences. Sign up to create the best customer service representative resume now for FREE!Start Now What is the best resume format for customer service representatives? While writing the customer service representative resume, one may wonder; how exactly should it look like? Here, the article lists down the four most common and effective resume formats for customer service representatives.📝Hybrid resume format:The mixed between chronological functional resume format.In this customer service representative resume format, the candidate has the chance to highlight both his or her expertise (skills) as well as employment histories!However, such an advantage will come with a potential redundant and over-wordy resume.📝Functional resume format:Concentrate on showcasing the skills of the customer service representative candidate. Best choice for those crafting the entry-level customer service representative resume (on the premise that the candidate is adequate and suitable for the job).📝Chronological resume format:A resume format for customer service representatives that follows the reverse-chronological order of which things (past employment) happen.The most commonly used resume format, the safe play without much risk.How to create a resume template for customer service representatives? A good customer service representative resume template will pave the way to success. By creating and using the templates, the candidate can save most of the time to refine the resume’s content. 1. Word Processing Software: Microsoft Word Mac OS PagesRecommended format for customer service representative resume:Font choice: Choose the classic fonts that are easy to ready comprehensible to show the candidate’s professionality. Some common choices include Cambria, Times-News Roman, Arial, Calibri, Helvetica, Georgia, and more.Font size: 12pt is the most optimal font size for the general content. The candidate can vary between 10-16 font size on their CSR resume to highlight the titles and for other purposes.Every customer service representative resume should include the following:Contact information/method (email address, phone number, or other ways of contact)Professional abilities/ certifications/skillsEmployment histories👍Tip:Customer service representative resume examples will be a good place to start: inquiry, question, extrapolate and learn from it. The past examples will exemplify good and bad action. 2. An Efficient Alternative: Online Resume Creator The effort that builds a customer service representative resume from 0 to 1 is burdensome. Those who can complete the job are definitely worthy of respect.Modern technology has evolved to make the general public’s life much easier: online resume makers save a ton of time. Top 8 customer service representative resume dos and don'ts✅Dos: Differentiate customer care representative resume and an equivalent CV. While a customer care representative resume is a one-page synopsis targeted for job application, a CV is the extensive version of all experiences and is used more in academic settingsPrefer present quantitative data (data-oriented) results. Let the number speak for itself!Use active verbs to show the candidate’s candid initiative and willingness to take on responsibility.Use ATS-friendly resume formats! ❌ Don'ts: An outdated customer service representative resume objective will only show the candidate’s incompatibility in professional roles! No one wants to recruit a person who only lives in the pastSending the customer care representative resume in words format is a terrible idea.Although it’s great to be proud of oneself and their own identity, some personal details may cause discriminative bias among the recruiters (marital status, age, LGBTQ identity, and more).A generic one-size-fits-all resume won’t help one stand out.Customer service representative resume sampleJay Clouse Customer Service Professional with 4+ Years of Experience (+2) 033-22222[email protected] linkedin.com/in/jayclouse Professional Summary Passionate customer service representative with 4+ years of experience in Customer Service and Complaint Resolutions. Achieved 95% positive rating and maintained a sound knowledge of the product, sales, tech support, and customer care. Work Experience Customer Service RepresentativeZARE APPLE STORE Sep 2018 - Present Receive Associate of the Year twice. Accomplished a 48%+ customer retention rate, far above the store average. Trained incoming representatives in the team.Provided customer and technical support for clients in need, achieved 98% customer satisfaction rating in the past months. Customer Care Representative InternYYY SHOP_LINE June 2017 - June 2018 Handled 100+ regular inbound calls per day, answering product inquiries, order placement, retrieving and maintaining customer account databases.Received 95% client satisfaction scores. Prepared monthly reports of segmentation insights. Education Class of 2016, B.A. in Marketing University of San Diego Skills Interpersonal Skills CommunicationBilingual Customer Care: Spanish EnglishActive ListeningComplaint ResolutionProject Time ManagementUpselling Cross-SellingOutbound and Inbound Calling / MarketingData Entry ManagementTeam LeadershipMicrosoft Office Suite --- Originally written byJulia Chu ---
People Operations
Apr 29th 2022

How to Answer Customer Service Interview Questions Like a Pro

Created by CakeIn this article, we'll cover:What Interviewers Look for in a Customer Service RepresentativeCommon Customer Service Interview Questions and AnswersThe interview questions for a customer service position can be quite hard to answer as it is an important position that requires specific skills to perform well. Not only do you have to solve problems customers have, but you are also the face they associate the company with. Therefore, customer service representative interview questions aim to find out how well you can interact with clients. Through them, Recruiters can know as much as possible about you and your skills and if they match those required for a customer service position. To land a customer service role, you need to be prepared to answer customer service advisor interview questions in the best possible way and show how your skills can help customers. Your answers to customer service interview questions should highlight your problem-solving skills and people’s skills. What Interviewers Look for in a Customer Service RepresentativeHow to answer customer service interview questions properly? You need to focus on your hard and soft skills and how they help you make clients happy; mention the elements required for high-quality service so your customer service interview will go swiftly. 📍 Knowledge about the product/service To know how to help an unhappy customer, you first need to know what is wrong with the product or the service. You can’t do that without a thorough knowledge of it. Before you go to your customer service interview, take the time to research the company and its products/services. Check their website, social media profiles, and even physical shops if you need to. The more knowledge you have about the company, the better you will look to the recruiters when answering their customer service rep interview questions. 📍 Passion and commitment to the role Whichever customer service job interview questions they ask you, interviewers are always looking out to see how committed and interested in the position you are. Any employee that likes their position will do a better job and be less likely to quit. Recruiters know it and care about it, making it an important customer service interview question. Make sure that you show how passionate you are when you answer the customer service interview questions. Even if you see the position as a stepping stone in your career, avoid mentioning it. 📍 Communication skills Given the nature of the position, you will be facing clients quite often. Hence, customer service interviews investigate whether you have the required people’s skills or not. While answering the client service job interview questions, you need to be eloquent and fluent. It might sound easy, but quite often, customers would be could be irrational, if not angry and verbally abusive. Stay calm, avoid vague responses and rude vocabulary, and focus instead on articulate answers—these are the qualities you should display in your answers to questions asked during a call center customer service interview. 📍 Problem-solving skills You need to be able to show you can solve customer issues swiftly if you are preparing answers to interview questions for a call center role, customer service advisor position, or any customer service position. During the customer service interview, you need to show that you can keep it cool under a distressing situation and that you can come up with quick solutions. You can give them an example of how you solved any complicated issue you faced in a previous job or during your career in the client service interview when asked relevant questions. Show your resourcefulness and ace your customer service interview easily. 📍 Efficiency Customer service interview questions also focus on how fast, logical, and effective you are when dealing with clients. For example, the interview question for call centers “describe a complex issue you helped a customer solve” is designed to assess your resourcefulness and ability to quickly come up with a good solution. It will reflect badly on the company if you keep them waiting too long or if your solutions are not useful. Therefore, you need to show how good you are at coming up with effective solutions when you answer the customer experience interview questions. To show this skill when you answer the customer experience interview questions you can mention how in the past you reached your productivity goals, improved processes, reduced paperwork in your office, or any other situation that highlights your abilities. Common Customer Service Interview Questions and AnswersA customer service interview can be as nerve-wracking as any other, so you need to be prepared. These are some of the most common customer service interview questions and sample answers to inspire you.“What does good customer service mean to you?” Example Answer“Tell me about yourself” Example Answer for Customer Service RolesCustomer Service Manager Interview Question and AnswerCustomer Service Executive Interview Question and AnswerInterview Question and Answer for Quality Assurance in a Call CenterCustomer Service Scenario Interview Questions and AnswersBehavioral Interview Questions and Answers for Customer Service RepresentativesSituational Interview Questions and Answers for Customer Service Representatives “What does good customer service mean to you?” Example Answer It is one of the most common and basic customer service job interview questions. Interviewers want to know how much you understand the responsibilities of the positions. Customer service interview questions like this one are open-ended. There are several ways to approach it. We recommend you something like this: “I think it is all about understanding clients’ needs and surpassing their expectations. A happy customer is a loyal customer. By providing them with the best experience and solving their issues, we can guarantee that they will trust our company and buy from us.” “Tell me about yourself” Example Answer for Customer Service Roles Like with most interviews, customer service job interview questions and answers also aim to get to know about you. Interviewers sometimes also ask questions like “how do other people usually describe you?”. A good way to answer this customer service interview question is to structure your answer chronologically and only include the specifics relevant to the position. Keep your answers to customer service job interview questions short and professional. Check out this example: “I worked as an executive CS assistant at Costco. I learned how to efficiently solve issues during that time as I faced about 100 customers on a daily basis, helping them return products and answering questions about membership and payment methods. It also helped me improve my people skills. I would like to have the chance to put such skills to practice and help DEF company achieve its goal.” Customer Service Manager Interview Question and Answer Unlike regular customer service job interview questions or interview questions for call center agents, questions asked in an interview for managerial positions will look into your ability to administrate people and strategize. Q: “How would you provide assistance and feedback to your team?” To show your experience, you can use the STAR method to organize examples of your customer service and managerial experience. Start by explaining the situation and the task you had to do. Then, tell the recruiter your action path and finish with the successful outcome. Check the following example: “I was a customer service supervisor. I had to periodically evaluate my team. My goal was to improve their efficiency and team energy. I always started by praising them and telling them which part of their tasks they did exceptionally well. I then moved on to giving them specific and constructive tips on how to overcome their issues. I improved my team’s efficiency by 30% in a year.” Customer Service Executive Interview Question and Answer Like questions for managerial positions, interview questions and answers for a customer service executive position also evaluate your leadership capabilities. They also ensure you can provide the best service to customers. Q: “Why do you want to work with us as a customer service executive?” “I have always admired your services and innovative products. I previously worked as a customer service manager for 5 years, managed a team of 15 customer service representatives and developed plans to provide better and more efficient solutions for the customers. I would like to put my experience and skills to use and help more people enjoy your services and products. I am sure I can support you with the best strategies to satisfy your customers.” Interview Question and Answer for Quality Assurance in a Call Center Call center interview questions range from general and personal to very job-specific, but there are some common interview questions for quality assurance jobs in a call center. Q: “What are your biggest strengths as a quality assurance specialist in a call center?” You need to show your abilities to monitor daily operations and keep the quality level. You can answer such interview questions for call center agents like this: “I developed quality assurance manuals in my past job and often revised them based on feedback from customers. It is best to analyze the actual situation and hear what the customers have to say as it allows one to notice the weak points that one can improve. After that, the improvements need to be standardized and structured before they can be approved and implemented.” Customer Service Scenario Interview Questions and Answers Customer service job scenario interview questions put your skills and quick-wit to the test. They can be difficult as it is hard to think of all the possible scenarios they can challenge you with and prepare ahead. But you can still practice by checking these two examples of customer service interview scenario questions you might come across: Q: The trainee you mentored failed to impress a very important client. The client was angry when their problem was not solved in the expected timeframe. What would you do to make up with your client? “I would start by assuming the charges, making sure the client knows that I would take care of the issue myself. I would patiently listen to my client’s complaints and use my experience to give them an efficient solution. Finally, I would make sure to retrain the trainee and show them how to do better in the future.” Q: A client is coming to you with a problem regarding a product you are not entirely familiar with. Your supervisor is extremely busy and can not help you immediately. How would you proceed? “I think it’s always best to be attentive to their complaints. I would politely ask them to give me a minute to check with my co-workers if any of them knows how to solve the issue. If they do not, I would apologize to the customer and see if they are willing to wait for me to clarify the problem and get back to them.” Behavioral Interview Questions and Answers for Customer Service Representatives Unlike regular customer service representative interview questions, behavioral questions look into how you responded to issues in the past and their outcome. Therefore, remember to highlight your skills and strengths and think of examples if you are wondering how to answer customer service behavioral interview questions. These are common interview questions for call centers. You can use the STAR method to provide examples of your customer service. Remember to take your time to organize your ideas. Take a look at these examples: Q: Have you ever solved a client’s problem? What did you do? What was the result? “I worked as a call center representative for an electronics firm. I once dealt with a furious client. The product he had just bought seemed faulty, and he had lost his temper when he called us.I started by listening to his complaints without saying a word until he calmed down. Then, I apologized and assured him that I would inform our higher-ups of the issue.I offered him help with the replacement. However, he asked for a refund instead. After I offered him a discount for his next buy, he mentioned he appreciated my help and thanked me.” Q: What did you do the last time a client gave the company you used to work for a bad review? “Back when I worked for Mario’s restaurant, a client gave us an awful review. She was not satisfied at all. I started by asking our staff what happened that day, they explained that our restaurant was overbooked and that she waited over an hour for her dish.I soon contacted her and started by apologizing and owning our mistakes. I heard her issues once again. I explained that it was a mistake and that we wanted to offer her a free meal in our VIP area to compensate. And I assured her that we were training the staff again to avoid such errors. She agreed happily and changed the review to a better score.” Situational Interview Questions and Answers for Customer Service Representatives Customer service rep situational interview questions also put you on the spot. You have to efficiently solve the issues the recruiter presents you with during the customer service interview. You can also follow the star method examples for customer service situational questions. It is a very good way to show you are prepared for the job. Check customer service situational interview questions and sample answers below. Q: Your company’s delivery person did not follow instructions and confused a very important package for a client. The client is calling you and is very disturbed. How would you solve the issue? “I would listen to my client to understand the situation and apologize to them. My main task is to make them happy again and find out how to avoid the mistake from happening ever again. After that, I would offer them an express delivery for free, and make sure they receive the product as soon as possible. I would contact the delivery person and make sure he or she realigns with our operation procedures”. Q: A customer of your shop is angry because the zipper of a dress they bought from your shop for an important event got stuck on the first use. They not only want a refund but also demand compensation. What would you do? “I would be as empathetic as possible, making sure they understand I am listening to their complaint. I would apologize for our product’s imperfection. To help them with the refund, I would patiently walk them through our company’s procedure. If it is in my power, I would offer them a discount on a future purchase. If not, I would take them to my supervisor and support their request.” With Cake, you can easily create a resume online, free download your resume’s PDF formats, and utilize ATS-compliant templates to create a resume. Land your dream job, create your resume online (free download) now!Create CV--- Originally written byRoger Rene Ortega Figueroa ---
Resume & CV
Jun 13th 2022

英文 CV 怎麼寫?英文 CV 範本 & 8 大內容教學全攻略!

英文 CV 怎麼寫?如果你想要加入外商或重視國際拓展的企業,想必會發現英文不僅是加分條件,更是基本條件。此時,除了準備好在台灣常見的中文履歷,一份妥善的英文 CV 也是必要的。該怎麼寫出完美的英文 CV、爭取到面試機會?一起來了解英文 CV 的必備內容,超詳細的 CV 範例手把手教你寫出最吸睛的英文 CV! 本文大綱:CV 跟 resume 有什麼不一樣? 英文 CV / resume 必備 NG 內容 英文 CV / resume 的 3 大格式、範本下載英文 CV / resume 8 種內容解析同場加映:英文 CV / resume 該不該放「個人興趣」?什麼是 CV?跟履歷有什麼不同? 除了 CV(Curriculum Vitae),我們可能更常看到企業要求繳交「resume」,其實兩者廣義都稱為履歷,但是在內容、篇幅會根據不同的使用情境而定: CV(Curriculum Vitae) Curriculum Vitae 是拉丁文「生命歷程」的意思,現在延伸為履歷之意,主要可分為求職或是申請學校/學術單位的工作之用。 學術用 CV 學術用 CV 通常用於申請學校、獎學金、學術單位的職位時,內容比起求職 CV 更詳盡,除了列出經歷,也須說明每個經歷具體的成果與成長等,格式沒什麼變化空間,建議按照時間序撰寫、越近期的排在越前面。學術用的 CV 較無頁面限制,內容通常包括學歷、工作經歷、研究經驗、專業能力等。 求職用 CV 除了學術用 CV 外,一般我們會認為 CV 就等於 resume,可以直接使用撰寫 resume 的方式去撰寫 CV。雖然兩個詞彙在大部分的國家都沒有特別的區分,如果仍然不太放心的話,可以主動和企業 HR 做確認。 resume resume 的字源為法文 résumé,原意為「總結性的敘述」,在英文中也有「回覆」之意,但是發音不同。而在法文中,履歷則是使用「CV」這個字。相較 CV,resume 較為單純、通常作為求職之用,建議在完整的一頁或兩頁中(根據資歷深淺),呈現最精華、優秀的經歷和亮點。延伸閱讀:履歷和 CV 有什麼不一樣? 現在,我們已經知道 CV 跟 resume 的不同。如果是作為「求職」的目的,CV 其實就跟 resume 是一樣的。那麼,在撰寫英文 CV 有什麼該注意的地方?一起接著看下去吧!找工作用的英文 CV 上面該放什麼? 英文 CV / resume 必備內容 一份好的英文 CV 能夠幫你快速取得面試機會,而我們該如何在短短的一到兩頁就達到這個目的呢?首先,先設想你是企業內部的人資或面試主管,每天都收到成千上百封的履歷,只能很快地在幾秒鐘內就決定這份 CV 要分類到「合格」還是「不合格」中。因此,為了在最短的時間內找到適合的人,以下是你在看英文 CV 的時候,三個在意的重點: 求職者的能力、經歷是否能夠勝任這個職位?根據先前的經歷、成果,這位求職者能為公司帶來什麼?如果有興趣更了解這位求職者,可以怎麼聯絡到他? 為了能夠回答上述三個問題,一份合格的英文 CV 至少需要具備五個元素:聯絡資訊工作經驗學歷軟硬實力成就 獎項此外,也可以根據應徵企業文化、個人經歷、所在國家的國情等,加入客製化的內容,像是自我介紹、職涯目標。 英文 CV / resume NG 內容 既然是求職之用,英文 CV 自然會以工作相關的內容為主。一般來說,若非求職當地的習慣或企業主動要求,應避免在 CV 上揭露過多詳細的個人資訊,包括婚姻狀態、個人照片、宗教信仰、完整的居住地址。此外,除非能夠找出有力的連結,不要放上與應徵職缺不相關的經驗,像是應徵軟體工程師,就不要把求學時的餐飲業打工經驗放上 CV。根據應徵職缺客製化英文 CV,增加通過第一關的機會 該怎麼排列英文 CV 的內容 ? 收集好英文履歷上要放的資訊後,該怎麼呈現在英文 CV 上最適合呢?找工作的英文 CV 不像學術用的 CV ,通常希望你按照時間順序撰寫、沒什麼截長補短的空間,也較沒有排版技巧可以為履歷加分。 然而,找工作的英文 CV 可就不同了,我們可以根據自身的求職狀況決定如何排版,讓企業一看就看到我們最優秀的部分!以下介紹三種不同的英文 CV 格式:英文 CV / resume 第 1 種排版:倒敘型 適合對象:工作經驗與應徵職缺高度相關的求職者最常見的英文 CV 排版,直接利用時間軸安排英文 CV / resume 內容。在同個項目中,越接近現在的內容放在越前面;整體而言,因為越前面的經歷會越被專心閱讀,因此工作經驗應置於學歷前。英文 CV / resume第 2 種排版:功能型 適合對象:轉職者、希望能夠模糊時間資訊的求職者(例如 gap year、轉換工作間的空窗期) 功能型 CV 以「亮眼程度」作為排版的依據,將能夠連結應徵職缺的核心能力、相關度越高的內容放在越前面;因此,你需要在過去經驗中,盡可能找出與 JD 關聯性高的內容放進英文 CV 中。 舉例來說,如果你想從行銷轉職為 UI 設計師,但是過去沒有設計相關的工作經驗、學歷背景,而是利用 gap year 上課和自學。在你的英文 CV 中,一開始應先列出與 UI 設計相關的專案以及能力,像是繪圖工具、程式語言、網頁設計,以及所有能夠證明你具備 UI 設計能力的證照、課程證明等等。英文 CV / resume 第 3 種排版:混合型 適合對象:經驗尚不多的新鮮人、經驗多元但各項都沒有深度鑽研的求職者 混合型 CV 也是常見的英文履歷寫法,綜合了以時間軸呈現的工作經驗&學歷,以及能夠呈現個人亮點的個人簡介、專業能力、成就與獎項等等內容,至於如何排序這些內容則沒有什麼限制,通常可以選擇把越有亮點的內容放在越前面,例如曾在大企業實習就把工作經驗放最前面;曾獲得國際知名獎項就把成就&獎項放在最前面。英文 CV 範本下載以下是三種不同英文 CV 排版的範本,都是使用 Cake 的 線上 CV 編輯器 製作,歡迎點擊下載英文 CV 範本!倒序型英文 CV 範本下載功能型英文 CV 範本下載混合型英文 CV 範本下載接下來,我們將更詳細地介紹該如何撰寫英文 CV,並分享下列 8 大內容在整體英文 CV 中的重要程度、適合什麼樣的求職者使用、撰寫的注意事項以及實際的英文 CV 撰寫範本。你也可以直接點擊主題跳到你最想了解的部分! 快速前往特定主題 👉標題 自我介紹/職涯目標 個人資訊 能力 學歷 工作經驗 聲明 推薦人Part 1英文 CV 中的「標題」1. 英文 CV 中「標題」的作用 不管你的英文 CV 要放什麼內容、如何排序,在英文 CV 的最上方,或是第一部分的個人資料之後,都可以用「一句話」為你的職涯下個標題,讓企業一看到就覺得「就是你了!」在英文 CV 中的重要程度:選擇性撰寫 2. 設計英文 CV 的標題時該注意什麼? 在撰寫英文 CV 的標題時,務必要設想企業想要看到什麼?並注意以下 4 點:使用 JD 上的關鍵字當我們看到別人沿用自己說過的話,都會覺得印象特別深刻。撰寫英文 CV 標題時也是如此,盡可能使用 JD 上面的說法、詞彙,再根據自身狀況微調,給對方「非常適合」的第一印象。 用字簡短精確標題可以幫助你第一時間抓住對方的目光,但履歷的內容才應該是重要、花最多心思的地方,因此標題務求簡短、精確,並控制在 10 個英文字以內。根據企業客製化有些公司分工較細,就算是相同的專業需求,也可能細分成不同職位。因此,就算你的能力適合幾個不同的職位,也建議根據應徵的職缺客製化標題。顯眼且清楚既然是標題,若無法吸引人注意便沒有意義了,建議在標題的每個單字都使用大寫開頭,並且放在英文 CV 的最上方或是置於個人資料之後。3. 英文 CV 的「標題」範本以下舉 2 種英文 CV 範例:【1 個描述個人特質的形容詞】+【應徵職稱】+【任職相關工作的經驗】 Detail-Oriented Baby Sitter with First Aid TrainingChartered Accountant with Analytical and Interpersonal SkillsGoal-Oriented Sales Representative with 5 Years of Experience in FMCG【 1 個描述個人特質的形容詞】+【應徵職稱】+【 Skilled in/Specializing in 相關能力】 Creative Digital Marketer Specializing in SEOMultilingual Translator Skilled in Website TranslationPart 2英文 CV 中的「自我介紹/職涯目標」1. 英文 CV 中「自我介紹/職涯目標」的作用 在英文 CV 中,「自我介紹/職涯目標」的內容可視為標題的延伸,在 2-3 句話中,總括求職者的理想職稱、能力、經驗、近期求職狀態以及對職涯的規劃。簡單來說,可以讓企業在正式閱讀你的英文履歷前,用比較軟性、敘述性的文字了解你這個人。而對於新鮮人、轉職者來說,因為經驗尚不多或是與應徵職缺關聯性較低,適當的自我介紹與職涯目標陳述,可以呈現求職者的熱忱及企圖心。在英文 CV 中的重要程度:選擇性撰寫。特別推薦新鮮人、轉職者撰寫2. 撰寫英文 CV 的「自我介紹/職涯目標」時該注意什麼?插入關鍵字研究 JD 並找出符合自己經驗、能力的敘述以及人格特質寫入英文 CV,不僅能夠吸引對方的注意,更有助於成為 ATS(Applicant Tracking System)篩選通過的履歷!說明職涯目標(非必要)可說明自己的職涯目標,以及應徵該職缺/加入該公司可以如何幫助自己達到這個目標。陳述自己能帶來的價值除了從企業獲得,也可以多說說自己能為企業帶來的價值,想必這是所有人資、面試官最關心的內容。交代過往成就如果在應徵職缺的相關專業中,得過不錯的獎項、認證等,都可以簡單提到;要是有亮眼的相關工作經驗,也別忘記用數字輔助敘述!置於 CV 上方並精簡字數作為英文 CV 的開場白,建議將「自我介紹/職涯目標」的段落放在 CV 標題或是個人資訊後,建議控制在英文字 30-50 字以內。3. 英文 CV 中的「自我介紹/職涯目標」範本針對新鮮人及轉職者,分別有適合的內容以及各 2 種英文 CV 範本如下:新鮮人【你的主修】graduated with【應徵職缺必備能力】skills. Currently seeking a position as a【應徵職稱】at【應徵企業】, to【職涯目標】.Gained【應徵職缺必備的經驗或能力】experiences at【學術經驗/課外活動】, receiving/achieving【獎項或成就】.Computer Science graduate with proven front end coding skills. Currently seeking a position as a Frontend Developer at Amazon, to leverage coding UX skills to help improve user experience and conversion rate. Gained application development experience at Tata Consultancy Services in internship programs, receiving Best Intern Award for excellent performance.Marketing graduate with outstanding analytical skills. Currently seeking a position as a Marketing Strategist at Facebook, to apply my passion knowledge for content writing and marketing strategic planning. Gained social media and offline marketing experience at student association as Marketing Lead, receiving Student Organization Leadership Awards for outstanding performance.轉職者【前份工作職稱】with【應徵職缺必備能力】skills. Currently seeking a position as a【應徵職缺】at【應徵企業】, to【職涯目標】. Built【應徵職缺必備的經驗或能力】experience at【先前的工作經驗】, receiving/achieving【獎項或成就】.Patient and detailed-oriented customer service agent with proven communication organization skills. Currently seeking a position as a Product Manager at SoFi, to enhance customer loyalty and user experience. Built problem solving UX research experience at Delhivery as Customer Care Specialist, achieving 30% increase of user retention rate in 3 months.Elementary education teacher with lesson planning classroom management skills. Currently seeking a position as a Classroom Teacher at Merion Elementary School, to apply my 10 years of teaching experience for creating better education contents.Part 3英文 CV 中的「個人資訊」 1. 英文 CV 中「個人資訊」的作用與寫法 千萬別讓企業對你產生興趣卻又無法連絡到你!以下是在英文 CV 中,該放/不該放的個人資訊:英文 CV / resume 中可放的個人資訊:全名電子郵件信箱手機號碼目前所在的國家與城市作品集連結(非必要)LinkedIn 社群(非必要)英文 CV / resume 中不該放的個人資訊:年齡婚姻狀態生理性別/性別取向宗教信仰社會安全號碼(美國求職專屬)完整的居住地址不相關的社群連結Part 4英文 CV 中的「能力」1. 英文 CV 中「能力」的作用 在前面介紹英文 CV 的排版時所提到,功能型&混合型的英文 CV 著重呈現求職者的亮點,此時「能力」的段落便是呈現亮點的好方法。而對於工作經驗與應徵職缺高度相關、使用「倒序型」排版撰寫英文 CV 的求職者,也可以視英文履歷篇幅以及自身情況,在 CV 最後適當加入能力的段落。在英文 CV 中的重要程度:建議撰寫2. 撰寫英文 CV 的「能力」時該注意什麼? 那麼,在大大小小、專精或略有接觸的能力中,該怎麼挑選放上英文 CV 的 skills?同樣地,請再次化身企業的人資或面試官,想想他們看到你列出的 skills 時,心裡的疑問: 這些能力與應徵的職缺/產業有多麽相關?這些能力有說服我這位求職者能夠勝任這份工作嗎?這些能力可以為公司帶來什麼價值? 英文 CV 上應該列出來的能力在精不在多,如果你列出的 skills 可以很好地回答上述的任何一個問題,就可以考慮放在英文履歷上;如果無法,就不是適合應徵這個工作的能力。3. 英文 CV 中的「能力」內容與範例參考 JD 為主想要讓自己的 skills 跟應徵的職缺最 match,最簡單的方法當然是直接參考 JD 中列出的必備&加分能力。可簡單分為技術能力(hard skills)與軟性能力(soft skills),絕對高度相關、不會出錯。本身就注重技術能力的工作像是工程師、UI&UX 設計師等,凸顯相關的 hard skill 就特別重要;而除了硬實力以外,也著重團隊溝通協調的工作像是 PM,便應該注意軟硬實力呈現的比例。普遍都需要的能力為輔如果你想應徵的職缺 JD 沒有明確列出需要的能力,則可以寫各類型工作普遍都需要的電腦操作&文書能力、語言能力、軟實力(溝通、團隊合作、團隊帶領等)。分類並列點呈現在英文 CV 中描述自身能力時,建議分類並列點(bullet point)呈現。除非有證照、測驗分數可以證明程度,否則不需再額外使用文字說明,也不需要利用圖像呈現精熟的程度,一來是因為圖像不利於 ATS 篩選履歷,二來是這樣的呈現方式並沒有客觀的標準,對於 HR 或是面試官來說是沒有意義的。軟體工程師的英文 CV 「能力」範本 (使用 Cake 的線上 CV 編輯器製作)Part 5英文 CV 中的「學歷」1. 英文 CV 中「學歷」的作用 學歷除了彰顯求職者的背景,有時也帶有串連校友的社群作用。如果所學與應徵的職缺高度相關,學歷便成為一種背書;學校的名聲、在該領域的成就等,也可以佐證求職者的能力、幫助人脈的經營。在英文 CV 中的重要程度:必備 2. 撰寫英文 CV 的「學歷」時該注意什麼?使用倒序法撰寫依照時間軸排序,並將越近的學歷放在英文 CV 越前面,追溯至大學即可,除非高中是最高的學歷,一般來說不需要包含高中學歷。視資歷決定學歷在 CV 的重要程度對於甫畢業、經驗不多的新鮮人來說,可以多著墨學歷的內容並放在 CV 中前段的位置,較詳細列出在學成就以及所學專業。 至於應徵職缺與所學無關、或是經驗豐富的資深工作者,則應該讓其他能夠部分成為英文 CV 的亮點,像是工作經驗、Skills 等,並把學歷放在工作經驗後面。放上在學的學歷可以放上在學的學歷以及已經完成的學校專案,記得在英文 CV 標註預計畢業的年份即可。審慎撰寫肄業/休學的學歷除非沒有其他學歷可以放,通常不建議在英文 CV 放上肄業或是休學、未完成的學歷。如果需要,還是可以說明自己在學時曾完成的專題,並注意不要誤導企業認為你有取得這個學位。3. 英文 CV 的「學歷」怎麼內容與範本 一般來說,學歷可撰寫的內容如下: 學校名稱學校地點學歷程度主修&副修畢業年份在校成績(選擇性)與職缺相關的作品與專案(選擇性)學術成就:獎項、獎學金、出版品等(選擇性) 不管是英文履歷的哪個部分,都需謹記資訊在精不在多,而且要選擇能夠為自己加最多分、與應徵的職缺最相關的,避免暴露自己的短處,例如若是 GPA 普通甚至是頗低,就別放上去了!英文 CV 中的「學歷」範本 (使用 Cake 的線上 CV 編輯器製作) 英文 CV 中的「學歷」範本 (使用 Cake 的線上 CV 編輯器製作) Part 6英文 CV 中的「工作經驗」1. 英文 CV 中「工作經驗」的作用 終於來到英文 CV 中最重要的部分!相信大家不管是在學校學習、或是自己找資源,真正進到職場後,都會發現紙上談兵與實戰應用還是有些差距。這也是為什麼大部分的工作都會要求實務經驗,甚至在海外求職時,有些企業也會希望求職者有當地的工作經驗,以減少文化上的溝通障礙。在英文 CV 中的重要程度:必備 2. 撰寫英文 CV 的「工作經驗」時該注意什麼?使用倒序法與列點描述將最近的工作經驗放在最前面,在每份工作經驗中利用 3-5 個列點(bullet points)描述學習到的技能與達成的目標。使用動作動詞(action verbs)的過去式與正向描述在英文 CV 中,無論描述的是正在進行或是已經過去的經驗,動詞都建議使用「過去式」。如果想用現在式描述現在的工作也不無不可,但要注意在該工作經驗中的所有描述都要使用現在式。 除此之外,使用 action verbs 為每句話開頭,達成強而有力且客觀直接的敘述,並記得維持整份 CV 都有正向的調性。 視資歷決定工作經驗的篇幅新鮮人或資淺的工作者較沒有這個困擾,畢竟可放的工作經驗不多。如果經歷真的太少,可以放上課程經驗、課外活動、志工與實習經驗等。 另一方面,若是一份英文 CV 長達 2 頁,通常都是因為工作經驗的篇幅較長所致,也是因為這位求職者擁有較長的工作經歷。建議可以選擇 3-5 個工作經驗放在英文 CV 上,或是列出可追溯至近 10-15 年的工作經驗。3. 英文 CV 中的「工作經驗」怎麼寫?內容建議與範例分享專案成果除了用文字敘述工作經驗以外,如果英文 CV 的篇幅與企業文化允許,或你只是想做一份公開且能夠觸及到機會的英文 CV,不妨用比較活潑的方式放上專案的成果,像是 Cake 的 線上 CV 編輯器 中有各種模塊可以自由發揮,讓你同時放上圖像、影像、文字與連結,利用豐富的視覺吸引企業的注意!適當輔助說明如果你過往有些較為小眾的經驗,或是待過規模比較小的公司,甚至是想申請國外的工作,都可以審視自己的經驗是否能讓對方有共感。舉例來說,像是同樣 10% 的轉換率,對於 A 產業來說稀鬆平常,對於 B 產業來說可能是無法置信地高。因此,試著跳脫同溫層的心態,檢查你的英文 CV 是否可以適當加上說明的文字,讓對於這個經驗陌生的 HR 試著理解你的工作經驗。英文 CV 中的「工作經驗」範本 (使用 Cake 的線上 CV 編輯器製作) 英文 CV 中的「工作經驗-專案成果」範本 (使用 Cake 的線上 CV 編輯器製作) Part 7英文 CV 中的「聲明」1. 英文 CV 中「聲明」的作用 如果大家有申請過一些大型企業、需要填寫制式表格的工作,可能會遇過在整份文件的末端要求你簽字、押日期,保證自己在整份文件中所填的資料都是真實的,這就是「聲明」的作用。 在某些國家,像是印度,聲明段落是英文 CV 中常見的內容。一般來說,若是企業沒有特別要求,可以不用主動在英文 CV 中放上。在英文 CV 中的重要程度:視應徵企業需求 1. 撰寫英文 CV 的「聲明」時該注意什麼? 這個段落其實不需要費太多心思,主要是應該注意自己在撰寫 CV 時是否一直都有維持誠實、沒有虛構或是膨脹的描述。聲明段落不需要長,只需要簡單真誠即可。 3. 英文 CV 中的「聲明」範例【你的全名】, solemnly declare that all the details above in my cv is true and accurate. I take full responsibility for the correctness of the information mentioned. 【你的全名簽名】【日期】 Part 8英文 CV 中的「推薦人」1. 英文 CV 中「推薦人」的作用 現在已經不常看到把 references 放在英文 CV 中,但是 references check(資歷查核)在求職過程中仍是很重要的一環,有時是在應徵時就要求求職者附上;有時是在確定要聘任前,才會發生的環節;當然也有企業是完全不需要「推薦人」這個環節的。在英文 CV 中的重要程度:視應徵企業需求 因此,我們在撰寫英文履歷時,可以不用主動加入 references 的段落(除非你的推薦人大有來頭、可以讓企業眼睛為之一亮), 而若是在 JD 中就要求 CV 要附上 references,以下是撰寫這個段落的要點: 2. 撰寫英文 CV 的「推薦人」時該注意什麼?選擇有良好共事經驗的推薦人並確認其意願既然希望推薦人能幫自己說好話,當然要選擇關係好、合作經驗愉快的推薦人。除此之外,也不要仗著關係好就變得隨便,記得要確認推薦人的意願,偏好的聯絡方式甚至是方便的時間,不要讓對方接到冒昧的來電或是信件,對於你、推薦人或應徵企業都是不好的體驗。推薦人 1-3 位,不建議超過 5 位同樣地,推薦人也是在精不在多,有時太多推薦人反而會有影響品質的疑慮。可以選擇共事經驗愉快、與應徵職缺的產業/職能較為相關、在產業中有影響力的推薦人。 3. 英文 CV 中的「推薦人」怎麼寫?可以寫的內容與範例 在推薦人的段落中,可以放上這些資訊: 推薦人姓名你與推薦人的關係推薦人的現職職稱推薦人的現職公司推薦人的聯絡方式(Email、電話等)簡單描述曾與推薦人共事的專案(選擇性) 根據 CV 篇幅或是應徵企業的要求,一般來說推薦人的資訊有以下 3 個放法: 在 CV 尾端加上推薦人的段落在 CV 的同個檔案中,新增一頁只放推薦人的資訊將推薦人的資訊另新增一個文件,在寄出應徵信時與 CV 一起附上同場加映:英文 CV 該放「個人興趣」嗎?英文 CV 中「個人興趣」的作用 撰寫英文 CV 時,「個人興趣」是一個曖昧的主題,有時感覺個人興趣似乎能和工作連上關係,卻又不見得能為能力背書。個人興趣似乎像是「無關的個人資訊」,那麼,到底該不該放呢?在英文 CV 中的重要程度: 因人而異 一般來說,英文履歷的篇幅有限,工作經驗、skills 甚至是學歷更能為我們加分,因此個人興趣一般不建議花費篇幅撰寫。然而,以下兩種類型的求職者,可以考慮在英文 CV 中加上個人興趣: CV 內容少於一頁且沒有可放的內容了 對於社會新鮮人來說,在準備第一份 CV 時,可能會面臨沒有硬實力的內容可以撰寫的窘境。此時,個人興趣可能就是你的救星!也因為經驗較少,可以利用個人興趣展現你的軟實力和人格特質,像是負責、獨立、學習力強、善於團隊合作或是帶領團隊等,也許會吸引到很注重文化與個人特質的企業呢! 2. 個人興趣與應徵職缺高度相關 舉例來說,對於品牌行銷的工作而言,喜歡創作、寫作、製作 podcast 等興趣就會是加分的興趣;想要申請非營利組織工作的話,就可以連結平常做志工和社區服務的興趣;而如果你平常就喜歡打遊戲,遊戲產業就會很適合你。 英文 CV 中的「個人興趣」怎麼寫?可以寫的內容與範例 如同「能力」的段落一樣,利用列點的方式簡單列出,不需要花過多的敘述和篇幅,可以參考下表參照你的興趣是否對你想要應徵的工作很加分:興趣嗜好適合職位/企業/產業寵物照護寵物產業兒童照護教師/兒童照護產業攝影攝影師烹飪、烘焙餐廳&食品產業藝術、素描、繪畫設計師歷史、文化、旅遊導遊/旅遊產業閱讀、寫作、podcast行銷線上遊戲、電腦遊戲遊戲產業運動、健康運動教練/健身產業影片創作、看電影剪輯師/影視產業志工、社區服務社會企業、非營利組織音樂創作、聽音樂、演奏樂器音樂產業 如果你是上述第二種類型,也就是個人興趣與應徵職缺高度相關的求職者,除了文字以外,也可以嘗試利用多媒體的方式分享自己業餘進行的 project 成果,讓你的能力與熱忱可以更立體地呈現:以文字為主的英文 CV搭配投影片的英文 CV插入圖片/影片的英文 CV若你不想為排版苦惱,歡迎使用 Cake 的線上 CV 編輯工具,不管是想要純文字的英文 CV,還是想要插入圖片、簡報、影片等多媒體,都可以簡單拖曳完成。除了 CV,也可以用來排版其他文件、製作個人網站,邀請你一起試試! 英文 CV 全教程到此結束!還想再回去看看其他主題嗎?標題 自我介紹/職涯目標 個人資訊 能力 學歷 工作經驗 聲明 推薦人現在,相信你對英文 CV 的內容更清楚了,若你的英文履歷已經撰寫完成,不妨再試著優化你的英文 CV 內文吧👇延伸閱讀:精選英文履歷範本與模板!英文履歷 6 大基本格式、5 大撰寫技巧
Resume & CV
Feb 4th 2026

Cách viết email gửi CV & Mẫu thư xin việc 10 điểm!

Cake cung cấp nhiều tính năng AInhằm hỗ trợ ứng viên tìm việc thành công, gồm có:- AI tạo Cover Letter bằng AI dựa trên vị trí ứng tuyển và CV của bạn.- AI chấm điểm CVvà cung cấp gợi ý chi tiết để cải thiện hồ sơ xin việc. - AI đề xuất việc làm phù hợp với nhu cầu và chuyên môn cá nhân. ➡️ TRẢI NGHIỆM CAKE AI NGAY!Gợi ý cách viết email ứng tuyển CVBài viết cung cấp các thông tin sau:Mục đích viết email xin việcLưu ý khi viết email gửi CVNội dung email xin việc gửi nhà tuyển dụngCách viết email xin việcbằng tiếng AnhMẫu email xin việc (free download)Trong thời đại mà công nghệ thông tin và Internet làm chủ, mọi giao tiếp quan trọng trong công việc hầu hết đều diễn ra qua email. Ngay cả trong việc tìm kiếm và thông báo việc làm, email cũng đóng một vai trò quan trọng - đó là phương tiện trao đổi thông tin chính giữa nhà tuyển dụng và ứng viên. Bạn thường nộp CV online hoặc gửi email CV xin việc để hỏi về vị trí tuyển dụng; còn nhà tuyển dụng gửi email đến bạn để giải đáp thắc mắc, hoặc thông báo kết quả từng vòng. Tuy nhiên, không phải ai cũng biết cách viết email gửi CV sao cho gãy gọn và chuyên nghiệp. Có bạn viết nội dung quá sơ sài, có bạn lại copy-paste từ thư xin việc. Hãy cùng Cake tìm hiểu cách viết mail xin việc giúp bạn ghi điểm trong mắt nhà tuyển dụng, và tham khảo các mẫu viết email xin việc bằng tiếng Việt và tiếng Anh vô cùng chất lượng nhé! Mục đích viết email xin việcHiểu đơn giản là, thay vì mang bộ hồ sơ xin việc và CV viết tay đến tận công ty nộp, bạn chỉ cần viết email gửi CV xin việc. Như vậy, mục đích của email này gồm có: Giới thiệu bạn là ai và đang viết email này với mục đích gìGiải thích thật ngắn gọn vì sao bạn nghĩ rằng mình phù hợp với vị trí nàyĐính kèm các file ứng tuyển (CV, cover letter, portfolio…) Đó cũng chính là câu trả lời cho câu hỏi “nên viết gì trong email gửi CV?” mà một số bạn thường xuyên thắc mắc. Trong nhiều năm gần đây, hầu hết các doanh nghiệp, công ty đều áp dụng hình thức nộp CV qua mail như vòng đầu tiên của quá trình tuyển dụng. Phương pháp này không những giúp tiết kiệm thời gian, công sức, chi phí của cả phía tuyển dụng và ứng viên; mà còn đánh giá được sự chuyên nghiệp, cẩn thận của ứng viên đó. Vậy nên, bạn cần nắm được cách viết email gửi CV xin việc để đơn vị tuyển dụng không phát đi tín hiệu “ét-ô-ét" và bỏ qua hồ sơ của bạn một cách đáng tiếc. Lưu ý: Đừng nhầm lẫn email gửi CV xin việc với đơn xin việc nhé! Đơn xin việc (cover letter) là văn bản dưới dạng đơn thư nhằm mục đích bày tỏ động lực ứng tuyển và giới thiệu bản thân qua những thông tin nổi bật nhất về kinh nghiệm, phẩm chất. Văn bản này thường được nộp kèm CV trong quá trình xin việc hoặc săn học bổng. Lưu ý khi viết email gửi CV1. Sử dụng địa chỉ và chữ ký email chuyên nghiệp. Một nguyên tắc “bất thành văn" khi sử dụng địa chỉ email trong công việc, đặc biệt khigửi CV qua email, là dùng tên thật thay vì nickname hoặc một dãy số, ví dụ: ✅ Nên: [email protected]❌ Không nên: [email protected] Chưa bàn đến nội dung viết email ứng tuyển, nhưng việc sử dụng một địa chỉ email gửi CV xin việc không chuẩn mực có thể gây mất thiện cảm từ ánh nhìn đầu tiên và khiến bạn sẽ bị đánh trượt ngay lập tức đấy! Bên cạnh đó, chữ ký email cũng là một phần quan trọng khi viết email xin việc, bởi nhà tuyển dụng có thể lưu lại các thông tin liên lạc tới bạn. Ví dụ:May Luong/Luong Vu Minh Khue (Ms.)(+849)[email protected]/in/mayluong9999 2. Viết tiêu đề email rõ ràng, súc tích.Mọi người thường dựa vào tiêu đề (subject line) của một email để quyết định xem có nên click và đọc. Vì vậy, nắm được cách viết tiêu đề email gửi CV sẽ nâng cao cơ hội nhà tuyển dụng xem hồ sơ xin việc của bạn. Ví dụ về tiêu đềemail gửi CV ứng tuyển:Ứng tuyển vị trí Graphic Design_IVY ModaProject Manager Position at PledgeCamp Lưu ý: Nếu nhà tuyển dụng đã nêu rõ cách viết email ứng tuyển CV (ví dụ: đặt tiêu đề theo cấu trúc "Họ tên - Vị trí ứng tuyển") trên mô tả công việc, thì bạn nên làm theo nhé!3. Chỉ trình bày những thông tin có liên quan.Bộ phận tuyển dụng và đặc biệt là các sếp rất bận với hàng trăm email liên quan tới công việc mỗi ngày. Do vậy, cách viết email gửi CV xin việc của bạn không nên quá dài dòng và lan man. Hãy trình bày các ý thật mạch lạc, tập trung vào nội dung chính và chỉ nên viết tối đa 7 câu thôi nhé! Hướng dẫn viết email xin việc đầy đủ ý 4. Đính kèm các file quan trọng. Cách gửi mail ứng tuyển chuyên nghiệp là ngoài CV thì dù có bắt buộc hay không, bạn nên gửi thêm một số tài liệu quan trọng khác để gây ấn tượng với nhà tuyển dụng và khiến mình trở nên nổi bật hơn, ví dụ như: Đơn ứng tuyển(Cover Letter)Thư giới thiệu (Letter of Recommendation)Portfolio xin việcBằng cấp chứng chỉ liên quan 5. Rà soát thông tin trước khi gửi.Bạn biết cách gửi mail ứng tuyểnnhưng lại bỏ quathói quen cực cần thiết này? Lỗi chính tả nghe có vẻ “cỏn con" nhưng lại là yếu tố hàng đầu gây mất thiện cảm, bởi nhà tuyển dụng sẽ đánh giá bạn không tỉ mỉ, nghiêm túc, thiếu kỹ năng giao tiếp cơ bản, hay biết đâu tảimẫu viết email xin việc nhưng quên sửa...Đặc biệt khi áp dụngcách viết email ứng tuyển CVbằng tiếng Anh thì lỗi chính tả hoặc sai ngữ pháp sẽ khiến bạn mất điểm vô cùng.👉 Tham khảo bài viết này ngay nếu bạn đang tìm hiểu cáchduy trì một cấu trúc email nhất quán và chọn đúng mẫu email theo từng tình huống. Nội dung email xin việc gửi nhà tuyển dụngThông thường, khi viết email gửi CV ứng tuyển, bạn cần đảm bảo có đầy đủ 3 phần sau: 1. Phần mở đầu Một lời chào trang trọng, lịch sự thay vì sử dụng những cụm từ suồng sã, thân mật trong giao tiếp hàng ngày là điều cơ bản nhất trong bất kỳhướng dẫn viết email xin việc nàođấy!✅ Nên:Kính gửi Phòng Tuyển dụng, / Dear Anh/Chị, …❌ Không nên:Hi / Hey… Sau đó, hãy giới thiệu bạn là ai, bạn đang viết email này với mục đích gì (ví dụ: viết email gửi CV thực tập) và bạn đọc được thông báo tuyển dụng cho vị trí này ở đâu. 2. Phần thânĐây là phần quan trọng nhất mà nhà tuyển dụng sẽ quyết định có nên đọc CV của bạn hay không. Vậy gửi CV qua email nên viết gì? Hãy trình bày ngắn gọn trong khoảng 3 câu về background của bạn, gồm có: Số năm kinh nghiệm trong nghềChuyên môn chínhKỹ năng nghề nghiệp điểm mạnhThông tin khác: Bằng cấp, chứng chỉ, dự án… (nếu có) 3. Phần kết Phần cuối của tất cảmẫu viết email xin việc sẽ luôn đề cập đến các file đính kèm để nhà tuyển dụng không bỏ sót bất kỳ tài liệu quan trọng nào. Ngoài ra, đừng quên gửi lời cảm ơn tới Quý công ty - không phải ứng viên nào cũng biết cách viết email xin việc như này đâu nhé! Ví dụ về cách viết email gửi CV xin việc: Dear Anh/Chị,Tôi là Thanh Mai - freelance content writer với 3 năm kinh nghiệm. Tôi có đọc được tin tuyển dụng của Bluer cho vị trí "Freelance Copywriter" trên group "Việc làm freelancer".Tôi đã làm việc với 15+ client trong các lĩnh vực như: công nghệ, thời trang, skincare, du lịch, và EdTech; với các nhiệm vụ chính bao gồm:Quản lý page trên Facebook và InstagramSản xuất content để quảng bá sản phẩm, dịch vụ và xây dựng thương hiệuPhát triển kế hoạch xây dựng content từng tháng cho các nền tảng mạng xã hộiTôi đính kèm CV tiếng Anh và portfolio của mình để Quý công ty tham khảo.Mong sớm nhận được hồi âm từ Bluer!Xin cám ơn Trân trọng!Cake cung cấp mẫu CV miễn phí và tính năng AI kiểm tra CV sau khi đã tạo để đảm bảo CV chuẩn ATS và tương thích với JD.Tạo CV online Cách gửi email xin việcbằng tiếng Anh5 bước trên hoàn toàn có thể được áp dụng khi bạn muốn viết email ứng tuyển bằng tiếng Anh. Ngoài ra, có thêm một số lưu ý về cách dùng từ mà bạn cần nắm được để thể hiện sự chuyên nghiệp cũng như trình độ tiếng Anh tốt của mình khi viết mail gửi CV. Lời chào (Salutation) Nên dùng:Dear Hiring Manager,Dear + [tên], Dear Mr/Mrs + [tên họ],Hi + [tên bộ phận/phòng ban] team,To Whom It May Concern,Không nên dùng:Dear all,Hey + [tên],Hi, how are you?What's up!Happy Monday! Chữ ký (Sign-off) Nên dùng:Sincerely,Best regards,Kind regards,Respectfully,With gratitude,Không nên dùng:Yours truly,Take care!Cheers!Best wishes!Sent from my iPhone Email xin việc mẫubằng tiếng Anh:Chủ đề email xin việc:[Chức danh công việc] - [Tên của bạn]Dear Hiring Manager,My name is Casy Luong and I'm writing this email to apply for the Customer Service Representative position at Dutch Lady. I came across the job posting on LinkedIn and find that my qualifications match the job requirements.I have over 5 years of experience in Customer Relationship Management and Customer Success Operations for CakeResume, one of the biggest job search platforms in Taiwan. With exceptional problem-solving skills, I hope that you can consider me for an interview opportunity so I can further discuss my qualifications for this position with you.I also attached my CV in English and IETLS certificate for your reference.Please let me know if you need any further information. Thank you for taking the time to review my application and looking forward to hearing from you soon!Best regards,Casy LuongĐọc thêm: Hướng dẫn cách viết đơn xin việc qua emailMẫu email xin việc (free download)Mẫu email xin việc bằng tiếng ViệtMẫu email xin việcbằng tiếng Anh🔖 Mẫu email xin việc bằng tiếng Việt Chủ đề mẫu email gửi CV:[Chức danh công việc] - [Tên của bạn] Nội dung gửi mail xin việc: Kính gửi Phòng Tuyển dụng nhân sự – [Tên công ty], Tôi là [tên của bạn], tôi xin nộp hồ sơ ứng tuyển vào vị trí [chức danh công việc] theo như thông tin tuyển dụng của Quý công ty tại [website đăng tuyển]. Tôi tự tin rằng mình có thể đáp ứng 100% yêu cầu công việc cũng như có đầy đủ tiềm năng để trở thành một nhân viên giỏi mà Quý công ty đang tìm kiếm. Tôi có [số năm] kinh nghiệm trong [lĩnh vực 1], [lĩnh vực 2], [lĩnh vực 3] và có khả năng [kỹ năng mềm] cùng [kỹ năng chuyên môn] tốt. Gửi kèm theo email này là hồ sơ xin việc của tôi gồm có [liệt kê các tài liệu bạn gửi]. Tôi xin chân thành cảm ơn và mong sớm nhận được hồi âm của Quý công ty cho vị trí tuyển dụng này. Trân trọng,[Tên của bạn] [Địa chỉ email][LinkedIn][Số điện thoại]🔖 Mẫu email xin việc bằng tiếng Anh Chủ đề mẫu email gửi CV:[Chức danh công việc] - [Tên của bạn] Nội dung gửi CV qua mail: Dear Hiring Manager, I'm [tên của bạn]. I'm writing to apply for the [chức danh công việc] position at [tên công ty]. I have [số năm kinh nghiệm] years of experience in [lĩnh vực nghề nghiệp chính của bạn] with strong [kỹ năng chuyên môn] skills and an ability to [kỹ năng mềm]. I earned my [bằng cấp cao nhất] in [chuyên ngành] from [trường Đại học]. I have attached my CV and portfolio (nếu có) for your consideration. Please kindly check them out and let me know if you have any questions. Thank you for your time and consideration. Kind regards,[Tên của bạn] [Địa chỉ email][LinkedIn][Số điện thoại]Đọc thêm:Cách viết email chuyên nghiệp không thể bỏ qua, kèm 5 mẫu cực chuẩnKết luận:Nói tóm lại, việc nắm được cách viết email gửi CV không kém phần quan trọng so với việc tạo CV online chuẩn chỉnh. Qua địa chỉ email, tiêu đề và nội dung email xin việc, nhà tuyển dụng có thể đánh giá được sự chỉn chu, chuyên nghiệp của bạn khi đi tìm việc.Cake hy vọng nhữnghướng dẫn viết email xin việc và gửi CV ở trên cùng các mẫu thư tiếng Anh và tiếng Việt sẽ phần nào giúp bạn có thêm kiến thức hữu ích liên quan tới ứng tuyển, và giành lấy "tấm vé" vào vòng trong nhé!👉 Axcela Vietnam là đơn vị hàng đầu với hơn 14 năm kinh nghiệm trong lĩnh vực đào tạo Tiếng Anh Doanh nghiệp (B2B) và 1 kèm 1 cho người đi làm. Với triết lý đào tạo thực chiến (Pragmatic English) và mô hình Blended Learning tiên phong, Axcela giúp tối ưu 50% thời gian học và cam kết ROI minh bạch cho doanh nghiệp. Axcela hiện là đối tác chiến lược của các tập đoàn lớn như VNG, Gameloft, First Solar và là đơn vị áp dụng quy trình kiểm định năng lực khắt khe theo chuẩn CEFR của Cambridge.
Industry & Job Overview
Jul 25th 2024

Sales Representative: Tugas, Skill, Gaji dan Contoh CV-nya!

Pernahkah kamu mendengar tentang “sales representative”? Posisi ini tidak asing bagi perusahaan besar. Apabila kamu memiliki kemampuan komunikasi yang baik, serta ketertarikan di bidang penjualan, kamu bisa mencoba posisi pekerjaan ini. Mari kita simak lebih lanjut sebagai berikut! Apa itu sales representative? “Sales” artinya ”penjualan” dan “representative” artinya “perwakilan. Sehingga ketika digabung menjadi perwakilan penjualan. Sales representative adalah pekerjaan yang menawarkan peluang besar untuk bekerja secara kolaboratif dan berinteraksi dengan orang-orang. Meskipun tugas pekerjaan mereka dapat bervariasi berdasarkan industrinya, sales representative sering kali melakukan panggilan, memberikan presentasi, dan menegosiasikan kesepakatan untuk mencapai target penjualan. Daftar isi: Pengertian Sales Representative Tugas dan Tanggung Jawab Sales Representative Keterampilan yang Harus Dimiliki Sales Representative Gaji Sales Representative Cara dan Syarat untuk Menjadi Sales Representative Apa itu Sales Representative? Sales representative adalah seseorang yang mempromosikan dan menjual produk kepada pelanggan atas nama perusahaan. Sales representative berinteraksi langsung dengan calon pelanggan atau klien untuk menjual produk atau jasa perusahaan. Sales representative menjadi posisi yang penting di perusahaan karena mempengaruhi langsung profit/keuntungan perusahaan. Mereka biasanya bertanggung jawab untuk menghasilkan prospek, menghubungi calon pelanggan, membangun hubungan untuk meningkatkan penjualan, memenuhi target penjualan dan melaporkannya kepada direktur penjualan perusahaan. Sales representative memiliki pengetahuan menyeluruh tentang produk atau layanan perusahaan sehingga mereka dapat melakukan promosi yang ditargetkan perusahaan kepada konsumen. Mereka dapat bekerja di berbagai industri, seperti teknologi, makanan dan minuman, ritel, keuangan atau layanan kesehatan. Sales representative terbagi menjadi 2 tipe, yakni inside sales representative dan outside sales representative. Inside sales representative menggunakan alat komunikasi digital untuk terhubung dengan pelanggan dari jarak jauh, sedangkan outside sales representative dapat melakukan penjualan di lokasi langsung melalui interaksi tatap muka. Apa Tugas Seorang Sales Representative? Apa saja tugas sales representative? Menjadi seorang sales representative, orang tersebut harus melakukan tanggung jawab dan tugasnya untuk mencapai target perusahaan. Tanggung jawab dan tugas sales representative antara lain: 1. Mencari pasar Jobdesk sales representative ini bertanggung jawab untuk mencapai sebanyak-banyaknya konsumen agar barang/jasa yang ditawarkan dapat terjual lebih banyak. Mencari pasar dapat dilakukan melalui sosial media, canvassing hingga cara tradisional seperti door to door salesman 2. Mengenalkan produk ke konsumen Product knowledge seorang sales representative sangat digunakan dalam melakukan tanggung jawab ini. Apabila semakin banyak masyarakat yang mengenali produk/jasa tersebut, peluang untuk produk/jasa tersebut terjual banyak juga menjadi lebih besar 3. Memenuhi target penjualan Tidak hanya menjual, sales representative harus memenuhi target penjualan yang diberikan oleh perusahan. Bahkan diharapkan agar sales dapat meningkatkan penjualan dari waktu ke waktu 4. Mengatur keperluan administratif dan transaksi customer Sales ikut bertanggung jawab untuk mengurus dokumen administratif yang diperlukan untuk mempercepat dan mempermudah transaksi hingga berhasil. Dokumen ini dapat mencakup perjanjian pembayaran atau kontrak pembelian 5. Menjaga hubungan yang baik dengan konsumen Sales representative adalah pekerjaan yang langsung berinteraksi dengan klien, dan menjadi jembatan antara konsumen dan perusahaan. Dalam hal ini, sales harus membangun hubungan yang baik dengan setiap konsumen karena sumber profit/keuntungan perusahaan ada disana. 6. Mengawasi kelancaran proses jual-beli. Tugas sales representative juga untuk memastikan proses penawaran, transaksi, hingga pengiriman produk/jasa berjalan dengan lancar. Apabila terjadi masalah atau komplain dari customer, sales representative harus menyiapkan solusi terbaik dengan cepat dan tepat. 7. Menjaga nama baik perusahaan Sebagai seorang “perwakilan” dari perusahaan, sales representative harus selalu bersikap positif dan sopan kepada masyarakat. Sales representative tidak boleh melakukan tindakan atau perilaku yang dapat memberi citra buruk pada perusahaan. Apabila hal tersebut terjadi, ada kemungkinan masyarakat enggan membeli produk/jasa yang ditawarkan perusahaan Skill yang Dibutuhkan Sales Representative Pekerjaan sales representative mengharuskan seseorang untuk memiliki beberapa keterampilan khusus untuk berhadapan langsung dengan konsumen dan melakukan interaksi yang berhasil, antara lain: 1. Komunikasi Pekerjaan sales representative rutin menggunakan komunikasi verbal untuk berkomunikasi dengan calon konsumen. Tidak hanya itu, penggunaan isyarat nonverbal, seperti bahasa tubuh dan gerak tubuh, juga digunakan untuk memberikan presentasi penjualan agar mudah dipahami dengan calon konsumen. Ketika mengatur pertemuan dengan konsumen atau menyusun kontrak, seorang sales menggunakan komunikasi tertulis untuk menyampaikan pesan mereka secara efektif. Keterampilan komunikasi yang baik akan membantu mereka dalam membuat sistem dan penjelasan produk/jasa yang mudah dipahami oleh calon konsumen mereka. 2. Pengetahuan produk Hal ini mencakup pemahaman produk yang mendalam atau detail. Penguasaan keterampilan inilah yang membedakan seorang sales representative junior dan senior. Seorang sales representative yang sukses harus mampu menjelaskan secara rinci atau detail produk yang dimiliki perusahaan mulai dari pengenalan produk, kegunaan produk, nilai yang dimiliki oleh produk yang membedakan dari produk serupa lainnya, hingga kemampuan persuasif untuk menjelaskan mengapa seorang konsumen membutuhkan produk tersebut dan tidak rugi untuk membelinya. 3. Customer service Sales representative bekerja dan berinteraksi langsung dengan konsumen, sehingga keterampilan customer service yang kuat menjadi sangat penting. Sales representative harus mau mendengarkan secara aktif konsumennya, dan menggunakan komunikasi yang efektif untuk dapat selalu terhubung dengan konsumen. Mereka juga memiliki pemahaman yang komprehensif tentang produk atau layanan perusahaan sehingga mereka dapat mendemonstrasikan fitur-fiturnya dan menjawab pertanyaan pelanggan. Hal ini menjadi bagian dari pelayanan seorang sales representative dan membantu menjaga nama baik perusahaan, 4. Matematika dasar Sales representative sering kali menggunakan keterampilan matematika untuk menambah, mengurangi, atau menghitung transaksi serta persentase keuntungan penjualan. Keterampilan ini juga dapat membantu mereka menjawab pertanyaan pelanggan mengenai harga produk, diskon, promo, atau penawaran harga lainnya. Keterampilan matematika bisa sangat berguna untuk mengevaluasi dan berupaya mencapai sasaran atau memenuhi kuota penjualan. 5. Negosiasi Pada umumnya, seorang sales akan menggunakan teknik negosiasi untuk mencapai harga yang adil dan optimal, dan mencapai closing penjualan. Pada beberapa industri, seperti otomotif dan real estat, pelanggan mungkin ragu untuk melakukan pembelian dalam jumlah besar. Negosiasi yang efektif dapat membantu sales representative untuk mendominasi dalam tawar-menawar harga serta mendorong pembeli untuk segera menyelesaikan pembelian mereka. Sales representative juga dapat menggunakan keterampilan negosiasi mereka untuk membuat penawaran sebelum mencapai kesepakatan akhir. Gaji Sales Representative Kemudian, berapa gaji sales representative? Gaji pokok seorang sales representative berbeda-beda di setiap perusahaan di Indonesia. Namun, sama seperti pekerjaan di bidang penjualan pada umumnya, jumlah gaji sales representative ditentukan oleh persentase prospek penjualan yang dicapai. Berdasarkan riset beberapa situs lowongan pekerjaan, gaji yang didapat oleh sales representative dimulai dari Rp.3.880.000 hingga Rp.13.400.000 per bulan-nya. Angka ini tentu dipengaruhi perusahaannya, lokasi, dan tingkatan jabatan yang ada. Tips untuk Menjadi Sales Representative 1. Menempuh pendidikan Ijazah sekolah menengah biasanya menjadi persyaratan pendidikan minimum untuk menjadi sales representative. Meskipun demikian, seseorang dengan gelar sarjana dari kampus tertentu akan memiliki peluang yang lebih besar untuk diterima pada posisi sales representative di perusahaan. Beberapa perusahaan biasanya lebih memilih untuk mempekerjakan sales representative dengan gelar sarjana di bidang bisnis, pemasaran, managemen, komunikasi, dan bidang terkait lainnya yang berhubungan dengan ekonomi maupun sosial. Mungkin ada persyaratan pendidikan tambahan untuk perwakilan penjualan, tergantung perusahaannya. Misalnya, untuk menjadi sales representative bidang farmasi, mungkin perusahaan memprioritaskan seseorang dengan latar belakang pendidikan di bidang biologi dan farmasi. 2. Mendapatkan pengalaman entry level Pengalaman dalam penjualan atau layanan pelanggan seperti customer service dapat membantumu menjadi perwakilan penjualan, jadi carilah posisi sales tingkat pemula terlebih dahulu. Kamu bisa memperoleh keterampilan penting dalam sales dan customer service di posisi entry-level. Dari sana, perlahan kamu mungkin dapat beralih untuk peran yang lebih fokus pada pengetahuan produk. Selain itu. banyak sales representative yang menerima pelatihan kerja dengan terlebih dahulu bekerja di posisi entry-level. Beberapa perusahaan menawarkan program pelatihan formal atau menggunakan proses training/orientasi sebagai sarana pelatihan. Misalnya, sales representative real estat mungkin bekerja di bawah pengawasan agen yang lebih berpengalaman untuk mempelajari bidang tersebut. 3. Perluas jaringan profesional Sebagai sales representative yang bertugas memasarkan dan menjual produk perusahaan, jaringan profesional dan luas perlu selalu ditingkatkan. Hal ini akan berdampak pada kemudahan untuk terhubung dengan orang-orang penting atau mitra ternama yang yang mampu meningkatkan penjualan atau bahkan membantu mencapai lebih dari target penjualan. Salah satu cara termudah untuk memperluas network profesional kamu adalah dengan menggunakan fitur Cake Meet di aplikasi Cake. Hanya tinggal swipedan dapatkan koneksi baru untuk perluas peluang karier kamu di Cake Meet sekarang juga!Cake Meet buat networking jadi lebih mudah dan semakin luas. Yuk, daftar sekarang!🎉Mulai Networking 4. Buat CV Sales Representative yang menarik Contoh CV Sales Representative -- Dibuat di CakeMau buat CV sales representative yang profesional seperti di atas? Yuk, buat CV yang profesional dan ATS-friendly dengan mudah di Cake dan dapatkan pekerjaan impianmu!🎉Buat CV Kesimpulan Seorang sales representative adalah seseorang yang mempromosikan dan menjual produk kepada pelanggan atas nama perusahaan.Tugas sales representative antara lain mencari pasar, mengenalkan produk ke konsumen, memenuhi target penjualan, mengatur keperluan administratif dan transaksi customer, menjaga hubungan yang baik dengan konsumen, mengawasi proses jual beli, hingga menjaga nama baik perusahaanSkill yang dibutuhkan seorang sales representative antara lain, komunikasi, pengetahuan produk, customer service, matematika dasar, dan negosiasi.Gaji rata-rata seorang sales representative di Indonesia dimulai dari Rp.3.880.000 hingga Rp.13.400.000 per bulan, tergantung bidang dan lokasi perusahaan.Tips untuk menjadi sales representative yang sukses adalah dengan menempuh pendidikan yang relevan, mendapatkan pengalaman entry-level, perluas jaringan professional, dan membuat CV sales representative yang menarik. Mau raih pekerjaan impianmu? Yuk, buat CV lamaran kerja dan portofolio online kamu, lalu lamar kerja di website lowongan kerja atau aplikasi cari kerja Cake. Semuanya 100% gratis. Ikuti blog kami untuk tips dan tutorial buat CV dan career development!--- Ditulis Oleh Christy Angestu ---
Resume & CV
May 21st 2026

30+ Best Career Objective Examples to Put on Your Resume/CV

Created by CakeResumeSummaryA career objective in a CV is a 1–2 sentence statement summarizing your short-term career goals and why you’re seeking employment.The elements of a career objective include who you are, your relevant skills, and how you can add value to the company.Including a career objective is especially important for career changers or job seekers with no experience or relevant education.To make your career objective stand out, tailor it to the job and include keywords from the requirements.Over the past few years, having a simple career objective on a CV has become optional, or even outdated. However, an objective statement for a CV could still be useful under certain circumstances. In this article, we will share the everything you need to know about the career objectives on resume/CV, including the 30+ best career objective examples for different jobs and industries.Whether you are making a career change, or applying for your first internship, writing a career objective could help explain why you are qualified for the job and show your ambition in working toward your career goals for your CV.Without further ado, let's learn via examples of simple resumes today.TABLEOFCONTENTSHow to Write a Career Objective on Your Resume/CVWhen to Use a Career Objective in a Resume/CVTips on How to Write a Good Objective for a Resume/CVBest Career Objective Examples for FreshersExample Objectives for CV for Different Jobs How to Write a Career Objective on Your Resume/CVA career objective is a 1-2 sentence statement summarize your short-term career goals and your reason for seeking employment. It is often placed at the top of your resume or CV to capture the hiring manager’s interest. To write a career objective, there are three main elements you should include in order to explain (1) who you are, (2) what relevant experience/skills you have, and (3) how you will bring value to the company.Here are some career objective examples for your resume/CVObjective / Skill Keywords / Years of ExperienceSeeking a position at XYZ company to leverage my skills in graphic design and copywriting to support external marketing communication.Fresh graduate with a B.B.A. in Finance looking for an internship opportunity to apply my knowledge and experience in financial reporting to help with your organization’s growth.An accomplished leader in human resources seeking to use my 10+ years of experience in employee relations and internal communications to drive positive change in a client-facing position. When to Use a Career Objective in a Resume/CVWhile featuring a career objective on your resume/CV might be optional, there are definitely situations where including it can bring you some advantages. Let’s first understand the pros and cons of having a general resume/CV objective. Having a career objective on your resume/CV could help you get recognized quickly by the hiring manager. A concise objective statement of your key skills and career goals would help the recruiters quickly recognize you as a potential candidate from thousands of other applications. The career objective in your resume/CV also helps to emphasize your strengths. Recruiters typically scan a CV or resume in around 6-7 seconds due to a large volume of applications. They probably won’t remember every single strength you mentioned throughout your CV. Writing a career objective in your CV would then help them quickly grasp and/or recap your strengths. Lastly, you get the chance to highlight ATS-friendly keywords in your CV career objective, which is placed at the very top of your CV. Many companies use ATS to scan resumes and CVs for specific keywords related to the job to determine if you meet the basic qualifications. Adding those keywords into your objective statement in your CV would help you pass the ATS scanner (often known as the resume checker) and move on to the next step of the hiring process. There are 3 common situations in which people would need to have a career objective in their CV: • Career changers A career objective on top of your resume/CV explains how your previous experience and skill set would help translate into the new field you are seeking. • Students with no experience or no education For students with no experience or lack of relevant degrees, a career objective would help the reader focus on your personal traits, strengths, as well as your willingness to learn in a professional setting. • Applying for an internship If you are looking for your first professional internship, having good CV objective lines would help you stand out from other candidates. It would help the recruiters understand your skills, education, and career ambitions at a glance If none the conditions mentioned above match your purpose, you might want to include a CV summary instead. A CV summary dives deeper into your skills and qualifications regarding the position. It is best for job seekers with an accomplished career with lots of experience and skills to share. Tips on How to Write a Good Objective for a Resume/CVAs the introduction of your CV, a well-written objective will help you make a good first impression. Keep these tips in mind when composing an objective for your CV: 💡 Tailor to the job. Customize your CV according to the job description and role title to attract employers’ attention. By using the same or similar language/keywords in your objective for CV, it shows that you know what the job entails and are competent for the role. Here’s an example of how to tailor an career objective in your resume/CV to the job description:In a job description:“XYZ Inc. is looking for an Influencer Marketing Intern for its Canada branch. Preferred students currently pursuing a Bachelor’s degree in marketing, journalism, or communication studies. Requirements: knowledge in multiple social media platforms, strong written and communication skills, fluent in English.” A CV objective with keywords:“Senior student majoring in Marketing and Journalism at The University of British Columbia. Looking to apply my project management and copywriting skills for XYZ Inc’s social media by providing efficient external communication with influencers and following various standards for different platforms.” 💡 Keep it short and to the point. In most cases, the recruiters will be scanning several resumes at a time to pick the candidates with the most potentials or clear specializations to move on in the hiring process. To make your CV objective brief and concise, don’t go over three sentences or use pronouns. Remove filler words such as “a,” “the” and “like” to keep it short. 💡 Check the relevance of your objective to the job. Review your CV objective to ensure the information included is relevant to the position you are applying for. The same position name in two different companies may have completely different responsibilities, so make sure you mention your transferable skills and experience that align with the job. Best Career Objective Examples for FreshersHere are some career objective examples for entry-level job seekers and freshers to consider when writing their resumes and CVs. CV Career Objective for HR Fresher ExampleCV Career Objective for Engineer Fresher ExampleCV Career Objective for Marketing Fresher ExampleCV Career Objective for Finance Fresher ExampleCV Career Objective for IT Freshers ExampleCV Career Objective for Civil Engineer Fresher ExampleCV Career Objective for Software Engineer Fresher ExampleCV Career Objective for Banking Freshers ExampleSample of Career Objective for Computer Science Freshers Career Objective Example for Junior HR Professionals “Human Resources Management graduate seeking to leverage my knowledge of employee relations and internal communication in the HR department at XYZ Inc. Looking to further develop my experience in recruitment and help XYZ Inc. achieve their hiring needs.” Career Objective Example for Junior Engineers “Enthusiastic Mechanical Engineering graduate looking for an entry-level opportunity to apply my skills in research, data analysis, and product design in the automobile industry.” Career Objective Example for Junior Marketing Specialists “Detail-oriented recent graduate with a degree in Media Communications looking to join XYZ inc. as a digital marketing assistant. Seeking to utilize my skills in public communication and project management to improve XYZ inc’s online presence.” Career Objective Example for Junior Finance Professionals “Highly driven new graduate with a bachelor's degree in Finance and Risk Management seeking a position at Deloitte where I can apply my financial modeling, reporting, and forecasting skills in alignment with the company’s financial goals.” Career Objective Example for IT Freshers “Recent graduate looking to utilize my technical, database, and management skills to support the organization’s growth and maintain a high customer satisfaction rate.” Career Objective Example for Junior Civil Engineers “Passionate and detail-oriented Civil Engineer with experience in assisting different phases of engineering operations. Hope to join your company to provide the best quality of services following all health, safety, and environmental protocols.” Career Objective Example for Junior Software Engineers “Innovative and aspiring software engineer looking to apply my skills in designing, maintenance, and troubleshooting software programs to satisfy clients’ needs.” Career Objective Example for Junior Bankers “Recent Finance graduate looking to provide excellent interpersonal and communication skills by performing great customer service and maintaining existing and new relationships for your organization.” Career Objective Example for Junior Computer Scientists “Aspiring programmer looking to hone my coding and software design skills through an entry-level position at XYZ inc. Highly motivated to apply my expertise in Java, Python, and C.” Career Objective Examples to Put on Resume/CV CV for Different JobsStill haven’t found what you are looking for? Below we have listed more career objective examples for various roles. Examples of Career Objective for Design Creative JobsExamples of Career Objective for Teaching JobsExamples of Career Objective for Bank Finance JobsExamples of Career Objective for Medical JobsExamples of Career Objective for EngineersExamples of Career Objective for Sales Marketing JobsExamples of Career Objective for Service IndustryExamples of Career Objective for IT Jobs Career Objective Examples for Design Creative JobsCareer Objective Example for Graphic Designers Resume/CV“Creative graphic designer seeking a position in a marketing agency to apply unique ideas and design techniques in alignment with client goals and customer satisfaction.” Career Objective Example for ArchitecturesResume/CV“Innovative and detail-oriented Junior Architect with professional communication skills and AutoCAD design experience. Seeking a position at XYZ inc. to assist with large-scale project design and preparation of construction documents.” Career Objective Example for Fashion DesignersResume/CV“Passionate fashion designer with an extensive understanding of fashion trends, techniques, and design tools. Looking to utilize a decade of working experience in the fashion and textile business with insights into the latest trends to achieve the company’s goals.” Career Objective Example for Content WritersResume/CV“Articulate graduate with a B.A. in Journalism seeking to apply my strong written and communication skills as a content writer at XYZ Startup. Experienced in writing articles for beauty and tech magazines with topics tailored to target audiences.” Career Objective Examples for Teaching JobsCareer Objective Example for EnglishTeacherResume/CV“Dedicated English teacher with 5+ years of teaching experience at XYZ elementary school, looking for a position at ABC middle school to teach advanced English and Literature for students at the corresponding ages.” Career Objective Example for Professor AssistantResume/CV“Experienced Professor Assistant relocating to Boston in July and seeking employment at a renowned University. Possess thorough knowledge of digital teaching software and experience in assisting the Head Professor.” Career Objective Example for LecturerResume/CV“Professional lecturer with 5+ years of experience teaching business school undergraduates. Looking to secure a position at XYZ University to develop creativity and high-order thinking skills that increase the performance of the students and prepare them for real-world applications.” Career Objective Examples for Bank Finance JobsCareer Objective Example for Bank TellerResume/CV“Trustworthy, motivated, and reliable individual looking for a position as a bank teller at a renowned financial services provider to apply professional customer service and provide optimal care when handling account transactions.” Career Objective Example for AccountantResume/CV“CPA-certified accountant with experience in financial record examination. Seeking to leverage 4+ years of experience at KPMG to help XYZ startup improve their activity-based accounting system as a managerial accountant.” Career Objective Example for Accountant AssistantResume/CV“Recent graduate with an M.A. in Accounting looking to become a Junior Accountant at XYZ Inc. Excited to apply knowledge of financial and managerial accounting from data entry to client problem-solving. Proficient in all accounting functions in Excel.” Career Objective Examples for Medical JobsCareer Objective Example for DoctorResume/CV“Skilled pediatrician with 3+ years of medical service in XYZ Hospital looking to provide exceptional service at XYZ Clinic. Committed to giving practical health care to patients while being a good listener to their concerns.” Career Objective Example for NurseResume/CV“Passionate and caring RN graduate seeking to help XYZ Hospital to provide high standard patient care with a strong work ethic. Experienced working in high-stress environments with exceptional communication skills and a good team player.” Career Objective Example for Pharmacy TechResume/CV“Result-driven and self-motivated individual seeking a position in a health care clinic as a medical receptionist to provide medical advice and professional support to patients and clinical staff members.” Career Objective Examples for EngineersCareer Objective Example forMechanical Engineer Resume/CV“Enthusiastic Mechanical Engineering graduate looking for an entry-level opportunity to apply my skills in research, data analysis, and product design in the automobile industry.” Career Objective Example forElectrical Engineer Resume/CV“Licensed electrical engineer with a solid safety record seeking a position to apply my skills in project management, system design, troubleshooting, and interpersonal communication.” Career Objective Example for Electrician Resume/CV“Experienced electrician looking for a role to apply my knowledge in installing electrical systems, testing equipment, repairing malfunctions, and ensuring the safety of the users.” Career Objective Examples for Sales Marketing JobsCareer Objective Example for Marketing ExecutiveResume/CV“Accomplished leader in holistic marketing communications and brand management seeking a position as a marketing executive at XYZ inc. Hoping to bring in 5+ years of experience and industry insights to help achieve clients’ goals and perspectives.” Career Objective Example for Sales ExecutiveResume/CV“Dedicated and ambitious sales professional with proven results in achieving high client satisfaction ratings and exceeding profit goals. Seeking a sales manager position in a fast-paced technology company to apply my skills in directing sales teams and working with multiple client accounts at once.” Career Objective Examples for Service IndustryCareer Objective Example for Customer Service ExecutiveResume/CV“Diligent customer support representative with 2+ years of experience working at a high-volume call center. Seeking to leverage a fast-paced work ethic with top-rated problem-solving skills to help DHL Express call center grow and meet future demand.” Career Objective Example for DriverResume/CV“Self-sufficient and trustworthy driver seeking a position of commercial vehicle driver to apply my skills in transporting heavy machinery and goods, monitoring vehicle operation, and providing proficient customer service. Holds all necessary driver licensure in the United States.” Career Objective Example for Security GuardResume/CV“Hardworking and reliable individual looking to be employed as a security guard at XYZ Apartment with experience enforcing regulations, preserving order, and contributing to systematic safety protocols to ensure a safe and positive atmosphere.” Career Objective Example for Waiters Resume/CV“Detail-oriented and hardworking individual with 3+ years of catering experience seeking to apply for the position as a waiter at XYZ Restaurant. Looking to provide excellent customer service and efficient problem-solving skills while thriving in a high-stress environment.” Career Objective Example Safety Officers Resume/CV“Experienced security guard looking to obtain a position as a safety officer to apply my managerial and leadership skills to guide and overlook new security guards at XYZ inc, while ensuring all safety measures are met and problems are solved systematically.” Career Objective Example forHotel Management Jobs“Experienced hotel manager trained in Switzerland looking to apply my managerial skills in overlooking employee customer service and planning each aspect of hotel services in alignment with XYZ Resort’s goals and brand image.” Career Objective Example for Flight Attendant Resume/CV“Personable and professional flight attendant with 5+ years of experience flying at an international airline seeking a position as a flight attendant with a larger commercial airline to provide superior customer support and services to passengers, and work efficiently with different teams.” Career Objective Example for Lawyer Resume/CV“10+ years of progressive experience in the legal industry seeking to secure a position as a lawyer at XYZ tech company to apply knowledge of government regulations, laws, and legal codes to deal with cybersecurity issues and risk prevention.” Career Objective Examples for IT JobsCareer Objective Example for Web Developers Resume/CV“Quality-focused and results-driven professional seeking a leading web developer position where I can utilize my 5 years of expertise to enhance the user experience of your e-commerce website and applications.” Career Objective Example for Network Engineer Resume/CV“Strategically-minded network engineer with 3+ years of experience looking to join XYZ Corporation to help operate the company's data communications systems and develop new business solutions.” Wondering if your resume is working against you? Our AI-powered tool identifies weak spots and shows you exactly how to fix them. Find Weak Spots--- Originally written by Sandy Tuo ---
Resume & CV
Dec 3rd 2021

High School Graduate Resume: Examples & Useful Tips

Created by CakeIn this article, you will learn: Tips on writing a great high school graduate resumeHow to create a good job objective for a high school graduate resumeHow to write a professional resume summary for a high school graduateHow to list high school education on a resumeHow to write a high school graduate resume with no experienceHigh school graduate resume sampleFinding a job is never easy, even more so for high school graduates for the lack of professional experience. A resume for a high school graduate is thus one of the most crucial elements. It can reflect a job applicant’s value, strengths, and background. As most fresh high school graduates have few work experiences, designing a top-notch high school graduate resume is the first thing to nail the job-seeking processes.Tips on Writing a Great High School Graduate ResumeA resume is essentially a summary of your educational and professional background. If you recently graduate from high school and have limited experience, you might not have much to write on your resume. However, despair not! Here are some tips to help you make up for the lack of employment history on your resume. Tip 1: Adopt an ATS-friendly resume format. An ATS (Applicant Tracking System) is a human resource software for the employer to efficiently organize a large number of resumes. To stand out from competitors, your high school graduate resume has to be high-ranking in ATS, which means adopting an ATS-friendly resume format is necessary. Tip 2: Refer to online resume templates and examples. There are now plentiful resume resources online, including examples, templates, and resume builders, which you can refer to when writing your resume after graduating from high school. With a high school graduate resume template, you can develop your own unique resume effortlessly. Tip 3: Tailor your resume for the job position and adopt keywords in the job description. By tailoring your resume, you can show your enthusiasm for the position and how you strive to get the job. Also, pay attention to the differences between resumes and CVs (Curriculum Vitae). Resumes are used for regular job applications, whereas CVs are more common for people who wish to find a job in academia or scientific fields. Thus, check the job description carefully, adopt keywords from it and create the resume or CV for senior high school graduates accordingly. Tip 4: Quantify results on resumes. With statistics in the resume of a high school graduate, the hiring manager can easily let review the applicant’s achievements effortlessly. What is more, the significance of your experience can be shown explicitly with numbers. Tip 5: Include relevant academic accomplishments. An obstacle high school graduates may encounter is that they do not have sufficient working or related experience to show in their resumes. Usually, in this case, they can instead include their academic accomplishments and transferable achievements that demonstrate their skills. However, this kind of information may be considered irrelevant and distract the employers. So read the job description carefully and only include the relevant ones! How to Create a Good Objective for a High School Graduate ResumeAn objective in the resume states your goal or purpose of the career. The length of a well-written resume objective can range from 2-3 sentences. There are principal elements for crafting a successful career objective for a high school graduate in the resume: Your traitsCareer goalsPersonalized statementsSpecified experiences The following career objective examples for a high school graduate are provided for your reference. Example of objective in high school graduate resume with little work experience:Enthusiastic and self-motivated high school graduate, with 2-year experience in fashion retail. Seeking a part-time sales assistant position in GU Company. Example of objective in high school graduate resume with no work experience:Passionate and responsible high school fresh graduate, who is looking for an entry-level position in retail. Looking forward to learning and improving marketing strategies and procedures while gaining customer service skills.How to Write a Professional Resume Summary for a High School Graduate A resume summary, as the name suggests, summarizes the content and the important parts of the resume. For applicants, especially a recent high school graduate, a resume summary is crucial because it determines if the hiring manager will continue reading the rest of the resume. As a result, applicants should ensure that they have gotten a summary stated in their high school graduate resumes that catch the eye. Information that should be highlighted in this section includes: 1. Experience First and foremost, try to pick out the key experience that adds value and attracts the attention of the employer. Think about what you have done, and most applicants have not. Keep in mind that the experience must be related to the position you applied for, and it must have happened in recent years. 2. Skills In the application process, both the soft and hard skills of all applicants will be evaluated. To amaze the hiring managers at the very beginning, read the job description thoroughly and embed your compatible skills in the high school graduate resume summary. 3. Qualifications While some qualifications are prerequisites, others are just a plus. They are always helpful because they attest to your ability. If you own any relevant qualifications, remember to mention them in the resume summary. Example of resume summary for high school graduate with no work experience:Ambitious high school graduate with a 3.85/4.0 GPA and sound attendance record. Served a term as student congress chairperson with 65% support from student representatives and organized a vote of government members of student council successfully. Example of resume summary for high school graduate with little work experience:Diligent high school fresh graduate with clear concepts of sales, marketing, and customer services. Past participant of city youth marketing trainee camp. Served as a summer marketing intern at ABC Co. Attained a 1300+ score in SAT. Example of resume summary for high school graduate with various skills:Versatile high school graduate with Mandarin Chinese, Japanese, and English proficiency. With practical experience in social media marketing, keyword analysis, and database management. Currently serves as the student ambassador of a company in the FMCG industry. How to List High School Education on a Resume Education is where you can stand out as a high school graduate looking for a job. An eye-catching education background balances out the lack of relevant work experience or skills in your high school graduate resume. Here is information you need to put in this section and how you can organize it: 1. The degree and where you obtain it Specify the type of your degree and the name and location of your high school you graduated from in the resume as the types of schools, such as including public schools, private schools, international schools, and vocational schools, and degrees vary. Thus, make sure you mention the correct degree and school name here. 2. Duration The duration and the graduation year are vital as well on your high school graduate resume so that the recruiter will know there is no gap in between. 3. GPA Not all enterprises take much care of your academic performance. Nevertheless, it is still recommended that you incorporate their final GPAs into the senior high school graduate resume if your GPA is 3.7 or above. 4. Honors and awards If you have earned any honors or awards during secondary school or upon graduation, feel free to bring them up in chronological order. Still, avoid trivia content and keep the important ones. 5. Electives and extra-curricular activities If you have taken any electives or participated in any unique, noteworthy events, briefly introducing them in your high school graduate resume can be a clever idea as they might impress the employer unexpectedly.Example of education on a high school graduate resume:Victoria First Science High School (CA, U.S.) | 2018-2021 | GPA: 4.0/4.3Honors Awards:2020 Science Vision AwardNational Science Youngster Scholarship2019 Elizabeth’s Charity: Volunteer of The YearExtracurricular Activities:Cheerleading CaptainPresident of Physics Club Example of education on a high school graduate resume:ABC High School (LA, US) | 2016-2020GPA: 3.7AP in History, Physics and MathStudent council secretary How to Write a High School Graduate Resume with No Experience Do not worry too much about the absence of related experience. By following the advice below, you will be able to nail the job application! Advice 1: Choose the right resume format. There are three common resume formats:ChronologicalFunctionalCombination Resume For high school graduates, the functional format best suits them because it emphasizes skills instead of showing work experience directly. Or you can choose to list your extracurricular activities chronologically and write a combination resume as a high school graduate. Advice 2: Write a career objective. As mentioned above, a clear career objective shows your vision and ambition as a starting professional, arousing the interest of the employer. Advice 3: Highlight your education. With the tips and advice above, we believe you are now able to generate a well-written part of education. Try to craft an intriguing story for the hiring manager to find out! Advice 4: Include your portfolio/side project/personal website. A personal website and/or portfolio are unique and valuable materials and can have positive effects on your application. The more special a high school graduate resume is, the more likely it will stand out from competitors. Advice 5: Write a sincere cover letter. A sincere cover letter works to your advantage when you compete with many applicants with similar conditions. It helps the hiring manager to see the efforts you put in and your passion for the position. High School Graduate Resume Sample Marshall CarneyAward-winning sales representative with great communication skillsSouthaven, MS+1-228-5742296 [email protected] Resume objective Desire to secure an entry-level sales position at a fashion retailer, to apply the communication skills gained in the High School Student Sales Trainee Program. Graduated from Southaven Christian School and has been a representative in the student council. Resume summary Fresh high school graduate passionate about fashion branding and sales operations. Highly competent team player, having participated in multiple inter-class projects to completion. Has a sense of style, being able to discover high-end fashion designs.SkillsHard skills:PhotoshopIllustratorVideo EditingJavaFrench (fluent)Soft skills: Time ManagementTeamworkCreativityWillingness to LearnOpen-mindedness Work experience XYZ Corporation High School Student Sales Trainee Program, MS01/2020 - 11/2020 Awarded the trainee of the yearSolved 10+ real-world business and sales cases efficiently Student helper at Lily’s Bookstore, MS01/2019 - 01/2020 Responsible for 200+ merchandises’ promotionsIncreased magazines’ sales by 30% Education Southaven Christian School, TN | 2018-2021 GPA: 3.8/4.3Awards and honors2021 Ted-Amanda Love Academic Scholarship2020 Second Runner-Up in Inter-class Speech Contest Extra-curricular activities 2019 Representative in Student Council2019 Captain of Volleyball Club --- Originally written byFu-Yen Chen---
Resume & CV
Nov 5th 2024

Hướng dẫn viết CV chăm sóc khách hàng với 8 bước chuẩn chỉnh

Mẫu CV trên CakeMục lục: Bước 1: Liệt kê đầy đủ thông tin cá nhânBước 2: Đặt tiêu đề CV chăm sóc khách hàng ấn tượngBước 3: Giới thiệu bản thân trong CV chăm sóc khách hàngBước 4: Nêu kinh nghiệm làm việc trong CVchăm sóc khách hàngBước 5: Trình bày học vấn trong CV chăm sóc khách hàngBước 6: Nêu kỹ năng - điểm mạnh trong CV chăm sóc khách hàngBước 7: Bổ sung thêm thông tin trong CV chăm sóc khách hàngBước 8: Nộp kèm đơn xin việc chăm sóc khách hàngMẫu CV nhân viênchăm sóc khách hàngNhân viên chăm sóc khách hàng, hay còn được biết tới là Customer Service, là người phụ trách giải đáp thắc mắc, xử lý khiếu nại, cung cấp dịch vụ thân thiện và đáng tin cậy nhằm làm hài lòng khách hàng. Họ được coi là đội ngũ tiền tuyến giúp tạo lập mối quan hệ thân thiết và lâu dài giữa công ty với khách hàng. (tìm hiểu thêm về nghề chăm sóc khách hàng tại đây) Chăm sóc khách hàng là nghề “hot” khi có mức lương và đãi ngộ vô cùng hấp dẫn. Để trúng tuyển, bạn cần chuẩn bị một CV nhân viên chăm sóc khách hàng có nhiều điểm nhấn để thu hút nhà tuyển dụng. Cùng Cake xem qua các bước hướng dẫn viết CV xin việc chăm sóc khách hàng chi tiết dưới đây để tăng khả năng nhận được lời mời phỏng vấn từ nhà tuyển dụng nhé!Bước 1: Liệt kê đầy đủ thông tin cá nhân Nhà tuyển dụng thường liên lạc với ứng viên qua Số điện thoại, Email hoặc các ứng dụng liên lạc phổ biến khác như Zalo. Vì vậy, hãy chắc chắn bạn đã kiểm tra chính xác các thông tin sau: Họ tênSố điện thoạiEmailZalo (nếu có)Bước 2: Đặt tiêu đề CV chăm sóc khách hàng ấn tượngTiêu đề CV thường được viết ngắn gọn trong một dòng để định dạng chuyên môn của bản thân. Với mục đích cung cấp thông tin cần thiết cho nhà tuyển dụng biết bạn có phải ứng viên tiềm năng mà họ đang tìm kiếm, một tiêu đề CV hay ho sẽ giúp thu hút và gia tăng tỉ lệ người xem CV xin việc của bạn, ví dụ: Tiêu đề CV nhân viên chăm sóc khách hàng đã có kinh nghiệm:"Chuyên viên chăm sóc khách hàng với 5 năm kinh nghiệm trong lĩnh vực bảo hiểm nhân thọ"Mẫu tiêu đề CV nhân viên chăm sóc khách hàng chưa có kinh nghiệm:"Tốt nghiệp loại giỏi trường Đại học Văn Lang và có chứng chỉ CO-OP dịch vụ khách hàng chuyên nghiệp"Tiêu đề CV nhân viên chăm sóc khách hàng bằng tiếng Anh:"Customer Service Representative with over 3 years of experience in a call center setting, including sales, customer care and tech support" Bước 3: Giới thiệu bản thân trong CV chăm sóc khách hàngPhần “Giới thiệu bản thân” giúp nhà tuyển dụng biết được kỹ năng, chuyên môn và thành tích nổi bật của bạn trong nghề. Để tạo thiện cảm, tốt nhất bạn nên “quảng cáo” mình một cách thật lôi cuốn để họ không thể bỏ qua phần còn lại của CV. Ví dụ phần “Giới thiệu bản thân” trong CV chăm sóc khách hàng:Là chuyên viên chăm sóc khách hàng với 4 năm kinh nghiệm, nhận được 91% phản hồi tích cực từ khách hàng. Mong muốn phát triển thành Giám đốc Quan hệ khách hàng giúp giữ chân và xây dựng tệp khách hàng trung thành cho công ty. Bước 4: Nêu kinh nghiệm làm việc trong CV chăm sóc khách hàngĐể thể hiện sự vượt trội hơn các ứng viên khác, bạn không thể không trình bày kinh nghiệm làm việc về dịch vụ chăm sóc khách hàng, kèm theo đó là kết quả đạt được khi đảm nhiệm vai trò đó. Theo nhiều nhà tuyển dụng, họ cảm thấy thuyết phục hơn khi thấy các con số dẫn chứng thành tựu trong CV xin việc. Ngoài ra, chỉ nên ghi thông tin liên quan đến vị trí ứng tuyển, tránh trường hợp “râu ông nọ cắm cằm bà kia”! Cách viết “Kinh nghiệm” trong mẫu CV nhân viên chăm sóc khách hàng:Chuyên viên chăm sóc khách hàngCông ty TNHH Bảo hiểm Nhân thọ Sunrise2020 - NayGọi điện và tư vấn cho khách hàng mớiPhân tích thông tin khách hàng, giới thiệu sản phẩm phù hợpĐạt chỉ tiêu ký kết 20 hợp đồng với khách hàng mới trong tháng 6/2022 của công tyHướng dẫn và chăm sóc khách hàng tận tình, tăng tỷ lệ giới thiệu bạn bè của khách hàng 1:3Đạt giải “Ngôi sao mới” dành cho nhân viên mới của công ty năm 2020 Bước 5:Trình bày học vấn trong CV chăm sóc khách hàngTrình độ học vấn là một trong những thước đo quan trọng của nhà tuyển dụng dùng để đánh giá ứng viên, vì thế, bạn nên liệt kê đầy đủ tên trường, chuyên ngành theo học, thành tích tốt nghiệp. Để CV ghi điểm hơn, bạn cũng có thể liệt kê thêm các hoạt động, câu lạc bộ thể hiện tố chất lãnh đạo, khả năng giao tiếp, làm việc nhóm vào CV nhân viên chăm sóc khách hàng. Cách ghi “Học vấn” trong mẫu CV xin việc nhân viên chăm sóc khách hàng:Trường đại học Văn LangCử nhân chuyên ngành Quản trị kinh doanh (2018)Tốt nghiệp loại GiỏiHoạt động:Tham gia làm tình nguyện viên chiến dịch Mùa hè xanh 2019Trưởng nhóm “Câu lạc bộ Giao lưu và Hùng biện tiếng Anh” của trường đại học Văn Lang Bước 6: Nêu kỹ năng - điểm mạnh trong CV chăm sóc khách hàngĐối với nhà tuyển dụng, kỹ năng chăm sóc khách hàng bao gồm cả kiến thức nghề nghiệp, năng lực chuyên môn và kỹ năng mềm của nhân viên. Kỹ năng chuyên môn giúp họ đánh giá kiến thức chuyên ngành của nhân viên qua các khóa học hay đào tạo. Còn kỹ năng mềm giúp nhà tuyển dụng đánh giá khả năng ứng xử trong công việc của người đó. Đặc thù của nghề chăm sóc khách hàng là cung cấp thông tin dịch vụ làm tăng độ hài lòng của khách, vì thế nên kỹ năng mềm cũng được coi là điểm mạnh trong CV chăm sóc khách hàng.Đọc thêm: 50+ kỹ năng trong CV giúp ghi điểm với nhà tuyển dụng Kỹ năng chuyên môn trong CV chăm sóc khách hàng:Thu thập dữ liệu khách hàngPhân tích và xử lý dữ liệuXây dựng quy trình SOPMicrosoft OfficeKiến thức ngànhKiến thức về sản phẩmQuản lý thông tin khách hàngAm hiểu hệ thống quan hệ khách hàngGiới thiệu sản phẩm/ dịch vụ qua điện thoại, email, ứng dụng giao tiếp khácKỹ năng mềm trong CV chăm sóc khách hàng:Khả năng giao tiếpKhả năng thuyết phụcLắng nghe khách hàngKiên nhẫnKỹ năng xử lý tình huốngKỹ năng giải quyết vấn đềĐọc vị khách hàngLàm việc dưới cường độ áp lực caoLàm việc nhómBiết kiểm soát cảm xúc cá nhân Bước 7: Bổ sung thêm thông tin trong CV chăm sóc khách hàngỨng viên có năng lực ngoại ngữ giỏi sẽ hấp dẫn nhà tuyển dụng hơn vì bạn có khả năng giao tiếp với khách hàng nước ngoài bằng ngôn ngữ của họ, giúp nâng cao độ hài lòng của khách hàng và thể hiện sự quốc tế hóa của công ty. Ngoài ra, bạn cũng có thể bổ sung chứng chỉ hoặc khóa học liên quan đến ngành dịch vụ chăm sóc khách hàng để cộng điểm cho CV của mình.Ví dụ về thông tin khác trong mẫu CV xin việc chăm sóc khách hàng:Hoàn thành khóa đào tạo “Kỹ năng dịch vụ khách hàng” của ShippingCollegeChứng chỉ:Chứng chỉ dịch vụ khách hàng chuyên nghiệp CO-OP (2020)HSK cấp độ 5TOEIC 850Đọc thêm:Làm CV xin việc như thế nào cho ấn tượng? Bước 8: Nộp kèm đơn xin việc chăm sóc khách hàngNếu CV nhân viên chăm sóc khách hàng có vai trò cung cấp thông tin cơ bản, kinh nghiệm, kỹ năng làm việc,... thì đơn xin việc là lá thư truyền tải điểm nổi bật nhất của bạn, động lực ứng tuyển và nguyện vọng cống hiến cho công ty. Vì thế, gửi kèm đơn xin việc (cover letter) sẽ có khả năng thuyết phục nhà tuyển dụng hơn. Mẫu đơn xin việc chăm sóc khách hàng cần có các thông tin sau:Thông tin người gửiThông tin người nhậnTiêu đề thưGiới thiệu bản thânNăng lựcNguyện vọngKết thưChữ ký Đọc thêm:Mẫu đơn xin việc chăm sóc khách hàng bằng tiếng Anh Mẫu CV nhân viên chăm sóc khách hàng Lương Mỹ Anh 0980-754-0909[email protected]Zalo: 09807540909 Tiêu đề CV: Chuyên viên chăm sóc khách hàng đa ngôn ngữ Anh- Trung- Việt Giới thiệu bản thân Là chuyên viên chăm sóc khách hàng với 4 năm kinh nghiệm tư vấn xuất sắc, nhận được 91% phản hồi tích cực từ khách hàng qua khảo sát. Mong muốn phát triển thành Giám đốc bộ phận Quan hệ khách hàng, giúp giữ chân và xây dựng tệp khách hàng trung thành cho công ty. Kinh nghiệm làm việc Chuyên viên chăm sóc khách hàngCông ty TNHH Bảo hiểm Nhân thọ Sunrise2020 - Nay Gọi điện và tư vấn cho khách hàng mớiPhân tích thông tin khách hàng, giới thiệu sản phẩm phù hợpĐạt chỉ tiêu ký kết 20 hợp đồng với khách hàng mới trong tháng 6/2022 của công tyHướng dẫn và chăm sóc khách hàng tận tình, tăng tỷ lệ giới thiệu bạn bè của khách hàng 1:3Đạt giải “Ngôi sao mới” dành cho nhân viên mới của công ty năm 2020 Nhân viên chăm sóc khách hàngCông ty Du lịch TaiwanTravel2018 - 2019 Giải đáp thắc mắc, tư vấn khách hàng qua điện thoại, Facebook và emailNhận được 80% phản hồi tốt của khách hàng về tư vấn tourTiếp nhận và đặt tourXử lý khiếu nại của khách hàngGhi nhận ý kiến đóng góp của khách và viết báo cáo cho cấp trên Học vấn Trường Đại học Văn LangCử nhân chuyên ngành Quản trị kinh doanh 2013 - 2017 Hoạt động Tham gia làm tình nguyện viên chiến dịch Mùa hè xanh 2019Trưởng nhóm Câu lạc bộ Hùng biện tiếng Anh của trường đại học Văn Lang Kỹ năng chuyên môn Am hiểu hệ thống quan hệ khách hàng (CRM)Giới thiệu sản phẩm/ dịch vụ qua điện thoại, email, ứng dụng giao tiếp khácBán hàng chéoCó kiến thức trong ngành bảo hiểm nhân thọ và du lịchThành thạo vi tính văn phòng Microsoft Office Điểm mạnh Khả năng thuyết phụcKhả năng đọc vị khách hàngKiên nhẫnBiết lắng nghe ý kiến khách hàngBiết kiểm soát cảm xúc cá nhân Chứng chỉ ngoại ngữ HSK cấp độ 5TOEIC 850Chứng chỉ dịch vụ khách hàng chuyên nghiệp CO-OP (2020) Khóa học nghiệp vụ Hoàn thành khóa đào tạo “Kỹ năng dịch vụ khách hàng” của ShippingCollege Xem CV chăm sóc khách hàng bằng tiếng Anh tại đây.Công cụ tạo CV online trên Cake cung cấp nhiềumẫu CV miễn phí đa ngành nghề và các bài viết về cách làm hồ sơ xin việc hữu ích. Hãy thu hút nhà tuyển dụng và chinh phục công việc mơ ước với CV chuyên nghiệp ngay hôm nay!Tạo CV--- Tác giả bài viết: Kristie ShenChou ---
Industry & Job Overview
Nov 17th 2025

Apa itu Business Development Manager? [+Syarat, Gaji, CV]

Apakah kamu memiliki latar belakang sebagai sales dan ingin mencoba untuk berkarier di jenjang lain? Jika ya, maka profesi Business Development Manager bisa menjadi salah satu goal / pilihan karirmu. Business Development Manager kerap dikatakan sebagai profesi yang berhubungan erat dengan “Sales Development” karena bertugas untuk menyusun strategi dan target peningkatan penjualan dalam jangka panjang. Di artikel kali ini, CakeResume akan membahas lebih dalam mengenai profesi Business Development Manager, tugas dan peran kesehariannya, dan skill apa saja yang dibutuhkan untuk dapat berkarir sebagai BDV.Daftar isi:Pengertian Business Development Manager (BDM)Tugas dan Tanggung Jawab Business Development ManagerKeterampilan yang Harus Dimiliki Manager Business DevelopmentProspek Karier Business Development ManagerCara dan Syarat untuk Menjadi Business Development Manager Apa itu Business Development Manager? Apa itu Business Development Manager?Business Development Manager (BDM) adalah posisi yang berperan penting dalam membuat strategi pengembangan sebuah bisnis. Dalam menyusun strategi pengembangan bisnis, Manager Business Development secara aktif bekerja sama dengan klien, tim sales, dan marketing. Manager Business Development biasanya dianggap sebagai eksekutif pemasaran yang bertugas memfasilitasi pertumbuhan perusahaan. Selain itu, posisi ini juga merupakan perpaduan antara analis strategi bisnis, pemasaran, penjualan, dan lainnya. Apa Tugas Seorang Business Development Manager? Berikut adalah tugas dan tanggung jawab seorang Business Development Manager: Mengembangkan strategi pasar yang berfokus pada perkembangan finansial dan peningkatan customer.Melakukan riset untuk menentukan pasar baru dan yang sesuai dengan kebutuhan customer.Mengatur jadwal rapat dengan klien.Menyimpan catatan penjualan, pendapatan, faktur, dan lainnya.Membangun relasi yang baik dengan klien baru dan lama.Membuat kontrak dan memastikan bahwa kontrak yang ada sesuai dengan ketentuan hukum suatu negara.Melatih dan mengembangkan kemampuan sales pemula. Skill yang Dibutuhkan Manager Business Development Untuk dapat mengerjakan tugas-tugas di atas, seorang Manager Business Development harus memiliki kemampuan berikut: 1. Keahlian mengoperasikan komputer Seorang Business Development Manager harus memiliki keahlian dan mahir dalam mengoperasikan komputer, terutama software seperti Microsoft Office and software CRM. Hal ini penting karena seorang Business Development Manager akan sering menggunakan komputer dalam mengerjakan tugas kesehariannya. 2. Pengetahuan bisnis Sebagai Business Development Manager, pengetahuan akan produk barang dan jasa merupakan hal yang esensial. Namun pengetahuan seorang Manager Business Development tidak terbatas sampai disitu saja. Seorang Manager Business Development juga memerlukan pengetahuan yang luas akan banyak hal, misalnya seputar isu-isu yang ada dalam lingkup sosial-politik, informasi mengenai perusahaan lain, update berita terkini dan lainnya. Pengetahuan yang luas sangatlah penting bagi untuk Business Development Manager dapat menganalisis dan menyusun strategi dalam mengembangakn bisnis, 3.Keahlian proyek manajemen Skill ketiga yang wajib ada dalam profesi Business Development Manager adalah kemampuan memanajemen proyek. Pada umumnya, Manager Business Development juga berperan sebagai proyek manager. Misalnya seperti mengatur goal, merencanakan dan mengatur sebuah proyek, mengestimasi biaya, serta mengatur waktu estimasi bekerja dalam sebuah tim. 4. Skill negosiasi dan persuasi Negosiasi dan persuasi merupakan skill yang sangat penting yang perlu dimiliki demi mampu mencapai sebuah goal. Seorang negosiator akan bijak dalam menentukan kapan waktunya untuk berkompromi, dan kapan waktunya untuk mengambil sikap yang tegas. Faktor terpenting dalam negosiasi adalah untuk memenangkan hati dan kepercayaan kustomer terhadap penawaran/usulan yang diberikan. 5. Kemampuan komunikasi dan kolaborasi Komunikasi dan kolaborasi merupakan kunci penting lainnya dalam peran Business Development Manager. Misalnya seperti menjangkau klien baru, bernegosiasi dengan klien untuk mencapai tujuan yang diinginkan, merepresentasikan hal baru, bekerja sama dan berkolaborasi dengan tim, dan lainnya. Prospek Karier Business Development Manager Bagaimana jenjang karir seorang Manager Business Development? Sebelum menjadi Business Development Manager, ada beberapa pekerjaan yang dapat ditempuh, misalnya seperti bekerja sebagai Customer Service atau dalam bidang Marketing dan Sales. Dengan berbagai pengalaman yang ada, kamu pun berkesempatan untuk menjadi Business Development Representative, yang merupakan jabatan terakhir sebelum menjadi Business Development Manager. Nah, tidak hanya berhenti di situ saja… Seorang Manager Business Development juga berkesempatan naik jabatan, lho! Jabatan setelah Business Development Manager mencakup Vice President Business Development hingga jabatan tertinggi sebagai Direktur Business Development. Apa proyeksi karir Business Development Manager? Pergerakan sebuah perusahaan tentu tidak terlepas dari berbagai perubahan dari dunia luar. Resesi ekonomi, situasi pandemi, dan berbagai kendala lainnya tentu akan memengaruhi kelancaran sebuah bisnis. Di masa sulit tersebut, sebuah perusahaan harus mampu menyusun strategi yang bijak agar bisnis perusahaan tersebut dapat tetap berjalan dengan baik. Nah disinilah Business Development Manager berperan, tidak hanya sebagai penyusun strategi, tetapi juga sebagai analis perubahan dunia luar dan yang bertanggung jawab dalam memanajemen bisnis perusahaan. Maka dari itu tidak heran apabila profesi Business Development Manager sangatlah diperlukan dalam mengoperasikan sebuah bisnis.Cari referensi contoh CV yang menarik perhatian HR? Kamu bisa temukan berbagai contoh CV untuk semua pekerjaan di halaman ini! Lihat Contoh CV Berapa gaji Business Development Manager? Di Indonesia sendiri, rata-rata gaji seorang Manager Business Development berkisar dari Rp 95.199.996 (entry-level) hingga Rp 111.999.996 per tahunnya. Tentunya rate gaji ini akan disesuaikan dengan banyaknya pengalaman, tugas dan tanggung jawab, serta lokasi kerja mu. Tips untuk Menjadi Business Development Manager Berikut adalah beberapa tips penting untuk menjadi seorang Business Development Manager.1. Menempuh pendidikanTips pertama adalah dengan mengambil gelar pendidikan di bidang bisnis, misalnya seperti jurusan bisnis, marketing, ekonomi, dan lainnya. Pada umumnya, diperlukan waktu selama 4 tahun untuk menyelesaikan gelar sarjana. Selain gelar sarjana, kamu juga bisa mempertimbangkan untuk mengambil studi lanjut dengan gelar master di bidang bisnis. Ilmu tambahan yang dimiliki tentunya akan menjadi nilai tambah saat kamu bekerja nanti.2. Mendapatkan pengalaman kerja / magang di bidang terkaitSelain ilmu pendidikan, pengalaman kerja atau pengalaman magang juga memiliki peran yang sama pentingnya untuk bisa bekerja sebagai Business Development Manager.Bekerja sebagai sales, marketing, atau customer service dapat memberimu kesempatan untuk belajar banyak hal. Pengalaman-pengalaman inilah yang akan membuatmu lebih paham akan hal penting apa saja yang ada dalam sebuah bisnis, kamu pun akan secara mendalam mengerti bagaimana mengoperasikan sebuah bisnis. 3. Buat CV Business Development Manager menarik Saat hendak melamar sebagai Business Development Manager, sangatlah penting untuk mempersiapkan CV yang baik dan menarik perhatian rekruter. Berikut adalah contoh CV Business Development Manager yang baik dan menarik. Contoh CV Business Development Manager -- Dibuat di CakeResume Mau buat CV dengan mudah, cepat, dan gratis? Bisa Banget… Langsung saja cek “CakeResume”. Ada banyak pilihan template CV ATS friendly dan pembuatan 100% GRATIS!🎉Buat CV🔑 Key Takeaways Berikut adalah beberapa poin penting dari artikel kali ini: Business Development Manager adalah posisi penting dalam sebuah bisnis, karena bertugas untuk menganalisis perkembangan pasar dan menyusun strategi terbaik untuk pergerakkan bisnis kedepannya.Strategi yang baik tidak terlepas dari kebutuhan konsumen, maka penting bagi seorang Manager Business Development untuk memiliki skill komunikasi, negosiasi, dan persuasif.Pendidikan dan pengalaman kerja merupakan 2 hal yang sangat penting untuk dipersiapkan untuk bisa bekerja sebagai Business Development Manager.Critical thinking, Analytical, dan Problem Solving merupakan 3 contoh soft-skill yang sangat penting dalam keseharian Manager Business Development.Posisi Business Development Manager memiliki jenjang karir yang baik.Sales, Customer Service, dan bagian Marketing adalah beberapa contoh karir awal sebelum menjabat menjadi Business Development Manager.CakeResume adalah website pembuat CV kerja terbaik untuk menunjukan professional branding kamu di mata HRD. Kamu pun bisa langsung menggunakan template CV ATS-friendly dari CakeResume dan download dalam bentuk PDF, 100% gratis! Selain bikin CV gratis, kamu juga bisa buat portofolio online dan cari kerja dengan job portal CakeResume.--- Ditulis Oleh Lydia Gavrila ---
Resume & CV
Apr 19th 2022

How to Write Achievements in a CV? [+ Examples]

Created by CakeIn this article, we will include:What Are Achievements in a CV?Where to List Achievements in a CVHow to List Achievements in a CVCV Achievement ExamplesTips on How to Write Achievements in a CVWhen writing a CV, many candidates are lost and unsure about how to impress the recruiter. If that’s your case, consider listing achievements in your curriculum vitae. Listing achievements in a CV helps the recruiter understand how well you can do the job, rather than the responsibilities you’re expected to fulfill. Let’s see some examples of achievements in a CV:X: I am responsible for social media (FB, Instagram, and Tik Tok) marketing material planning.O: Increased fan base by 25% and reached 2M international audience on social media (FB, Instagram, and Tik Tok) by designing cross-platform campaigns. Clearly, an achievement-based CV with convincing details will catch the recruiter’s eyes. Want to win a dream interview? Let’s walk you through how to write achievements in a CV.What Are Achievements in a CV?First, achievements are not what you’re expected to do. If you are a waiter, making tables and taking orders are not achievements. Achievements in a CV are impressive highlights that demonstrate your outstanding skills or capability. Key achievements prove that a person surpasses the average quality and aims at being better than required.Here are the types of achievements that can be included in a CV: 💡 Personal achievements Personal achievements in a CV might include experience like completing a full marathon or having been to more than 25 countries. There are debates on whether a professional CV should include personal achievements. The best strategy is to think from the recruiter’s perspective. Personal achievements like those can be eye-catching if you are applying for roles in the entertainment or sports industry. However, you should try to include only the relevant personal achievements in your CV to spark the hiring manager’s interest. 💡 Professional achievements Professional achievements are career highlights that can represent your job skills. It is the most common type of achievement in a CV that applicants list. Key professional achievements in a CV are extraordinary performances that prove a candidate fulfills the duty and make additional contributions to the company and the client. Examples of professional achievements to put in a CV:Work-related awards received (e.g., Best Customer Service of the Year)Industry or competition awards (e.g., Red Dot Design Award)Special promotions you got in your jobMoney saved for the company (with the amount or percentage specified)Revenue or sales you increased (with the amount or percentage specified)Time saved for a project or procedure (with the amount or percentage specified)Media exposure or coverage earned for the companyEfficient procedures or systems you developed, streamlined, or optimizedProblems you identified or analyzedSuccessful solutions you have suggested, deployed, and implementedAdditional professional training or certifications you completed 💡 Academic achievements It’s crucial to provide distinguished academic achievements in the CV for students or recent graduates if they have limited to no professional experience. The benefits of listing academic achievements, such as a high GPA, Latin honors, Dean’s lists, or publications in a CV, are that they show a candidate’s potential and characteristics, such as hard-working, that are valued. Other unique academic CV accomplishments, such as joining a foreign university lab research or helping organize an academic conference, are also ideal experiences that add value to your CV. 💡 Sports achievements Participation in sports is a great way to display key soft skills for a future career on a CV. It demonstrates teamwork skills, perseverance, self-motivation, and more. Where to List Achievements in a CVTo outperform other applicants, you need to know where to list your achievements in a CV. There are four sections in a CV to write about different kinds of achievements. 1. CV summary A CV summary is a short passage with 3-5 sentences that describes your professional profile. For job applicants, it’s also a key section to incorporate their best career performance into.Pros:A CV summary is like a hook. Adding accomplishments in the CV summary invites the recruiter to learn more about you and read on to other sections.Cons:If your accomplishments in the CV profile are written in an uninviting manner, the recruiters might drop your CV immediately. Example of including achievements in a CV summary:Versatile cyber security project manager with 5+ years of experience organizing projects for diverse clients. Seeking to join Camellia to help provide high-class service and raise profit. At Turbo, cut average project time by 15% and saved $5k per project by improving communication and implementing effective risk management solutions. 2. Work experience section For recruiters, the work experience section is the most important part of a CV. They expect to review your work history and accomplishments to determine whether or not they should invite you to an interview. As a result, this is the best section in a CV to include all your exceptional achievements. Example of including achievements in the work experience section:Software Engineer | PlayStationImplemented server features 15% earlier than the estimated delivery.Documented key technical areas for presentation with a team of 20+ engineers.Trained 8 interns to develop 7 migration plans for micro-service components. Pros:The work experience section is the section recruiters care about most. Junior level applicants or more experienced ones can simply list accomplishments in this section of your CV.Cons:To position yourself as a strong applicant, you must list CV accomplishments related to the job posting. Hiring managers will easily dismiss irrelevant accomplishments.3. Education section The education section in a CV is another highlight for recent graduates or students looking for an entry-level job or an internship. Academic achievements in a CV will immediately add value to a candidate, especially when hiring managers are looking for freshers with high potential and dedication.Pros:Including achievements in the education section in a CV is favorable for freshers and students.Cons:Emphasizing GPA or other achievements in a CV works best for students and recent graduates but is less helpful for job candidates who have 3+ years of experience. Example of including achievements in the education section:University of Michigan, Ann ArborB.S. in Information2020GPA 3.9, Dean’s List 2018, 2019.Exchange program at Norwegian University of Science and Technology, Trondheim, GPA 4.0.Organized activities to o promote inclusiveness in data science and managed the second largest student club in the school of management (50+ members). 4. Awards achievements section Recruiters from different industries look for different accomplishments in a CV. For example, design awards are definitely a huge plus for the design industry. If you have several industry-related awards that do not fit in the work experience section, consider adding the accomplishments in an additional “Awards” section in the CV.Pros:Creating a specific section for your awards is eye-catching and will make you look like a professional.Cons:It might take up extra space in your CV. Example of including achievements in the awards achievementssection:Awards AchievementsWon 6 “Sites of the Day” by AwardsCore77 Service Design winner 201967th TDC Communication Design Competition How to List Achievements in a CVNow you know where to put accomplishments in a CV. Here comes the ultimate question: How do you describe previous work experience in a CV to prove that you have impressive achievements? There are many ways to put your effort into words. Nevertheless, which is most appealing and persuasive for the hiring managers? Here’s the formula to describe your accomplishments in a CV and make them shine.. ✨ Measurements It’s great that you’ve done a lot for your work. Yet, when describing your work, adding understandable context to the hiring manager is important. Measurements are tools to help us calculate things and be more specific.Here are several questions to help you measure your accomplishments in your CV:How many people are involved?How much money is involved?How often do you perform a certain task?Did you exceed any expectations? If so, by how much? ✨ Duration When writing about your achievements, it’s best to add the duration of the project alongside measurements. How long does it last? Specify the duration, whether it’s a year, a month, or a week. ✨ Quantifiable results Finally, after you provide background knowledge of your achievements, don’t forget to add the final results. Results, similar to the measured background of your work, should be quantifiable. Don’t hesitate to spend some time calculating percentages or the amount of financial impact you make in your CV achievements. CV Achievement ExamplesAchievements to put on a CV for teenagers:Managed food catering and table set up for a $10k fundraiser party.Commended by the manager for being detail-focused and attentive.CV Achievements in a CV for freshers:Developed a habit-tracking app with 10k downloads on App Store with Swift.Organized marketing campaigns for an anti-drug club that reached 50k people.Achievements in a CV for students:Assisted the organization of a 1-week SIGCHI international conference with 800+ attendants.HR achievements in a CV:Ogranized training events for 15 new employees and received 98% positive feedback.Nurse CV achievements:Monitored and documented 20 patients daily to assist doctors with diagnosis.Customer service achievements in a CV:Awarded "customer service representative of the quarter" based on customer satisfaction, speed, and sales performance.Key achievements in retail:Exceeded sales goal by more than 20% in Q1-Q3.Reduced search time from 6 mins to 2 mins by introducing inventory reorganization systems.Software developer achievements in a CV:Reduced monthly cost by $300 by streamlining online chat service with social marketing accounts.Developed business dashboard to provide real-time monitor platforms for inventory and procurement.Accountant achievements in a CV:Designed customized accounting procedures to reduce paperwork by 15%.Trained new accounting staff to abide by rigorous document regulations.Sales manager CV achievements:Increased sales by 6% each quarter after implementing an efficient sales strategy.Key achievements in a CV for project managers:Streamlined project cycle and unified document format to reduce average stage development time by 10%.Sports achievements in a CV:Maintained a rigorous 3.5 hr training from 5.00 am daily.Assisted members with communication and conflict resolutions during stressful national league games.UX/UI Designer achievements in a CV:Established logical surveys and conducted 6 insightful interviews to create a clear persona.Administrative Assistant achievements in a CV:Saved $2,500 expenditures in office supplies by renegotiating with the current supplier.Reorganized email reply schedule to reduce time by 35%, from 14 hours per week to 9 hours.Tips on How to Write Achievements in a CVSurely, describing your achievements in a CV can be a pain in the neck.You might encounter problems like: Not knowing the result of the work you doNot sure about what counts as achievements in a CVNot sure if the hiring manager would be interested in your accomplishmentsNot sure how to put your achievements in the CV to make it attractive Here are some tips to help you write about accomplishments on your CV: ✅ Reach out to previous clients or employers for details. Oftentimes, we don’t have access to financial details or back-end data that we can use to back up our achievements in the CV. If you’re wondering about the numbers or outcome of your work, asking your manager or previous clients may be a good idea. The employer and clients, in most cases, are willing to share the result unless classified data is involved. Asking for KPI information or numerical documents is acceptable. Of course, you should explain your purpose politely and add that it’s solely for job searching purposes and writing about your accomplishments in your CV, and these materials would not be leaked or utilized with malicious intention. ✅ Utilize adjectives or adverbs. When writing accomplishments in the CV, word choices matter. Adding powerful adjectives or adverbs like “significant” or “accurately” will make your accomplishments look influential. ✅ Differentiate achievements from responsibilities. After finishing your achievements in your CV, read it again. How does this description portray you? Ideally, your accomplishments in the CV are elements that reflect your goal-oriented and problem-solving working skills. If the descriptions are merely information about what you’re asked to do, you should rewrite them. ✅ Always use quantifiable results. Numbers really pop. Arabic numbers are not only easier to interpret and calculate, but they are also visually distinguishable from letters. Whenever it’s possible, use numbers to write about your accomplishments and work results in the CV. Moreover, it shows that you value the result of your work and are willing to dedicate more to achieving your goal. ✅ Highlight key accomplishments and be ready to talk about them in an interview. Suppose that there are more than 5 accomplishments you’d like to add to each job in your CV. In this case, you can choose to highlight one or two of your best performances for the recruiter in the CV like this:Key performance: Cut production cost by 35% and $10k annual expenditure by establishing a positive rapport with suppliers and utilizing negotiation skills. Since it’s your key achievement in the CV, you are likely to be asked about it in the interview. Make sure you can present the details of the achievement coherently. 🔑Key Takeaways:Collect and calculate the results of your past work.List your accomplishments in the CV work experience section.Use metrics and quantifiable results to make achievements more specific.Make your achievement as relevant to the job posting ad as possible.Add accomplishments in your CV profile to catch the hiring manager’s attention.With Cake, you can easily create a CV online and download your CV’s PDF format for free. Land your dream job and create your CV online (free download) now!Create CV--- Originally written by Wu Chao Min ---

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