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BD 跟業務有什麼不同?從工作內容、必備技能等認識缺一不可的 BD & Sales

如果你正在找業務工作,可能會發現當你在求職網輸入關鍵字「業務」時,有時會在搜尋結果看到「Business Development 商業開發」這樣的職缺。BD 跟 Sales 是一樣的嗎?BD 只是 Sales 換句話說嗎?如果你有這樣的疑問,就繼續看下去吧!文章大綱BD 和 Sales 的 JDBD 與 Sales 差在哪?- 從「績效方式」來看- 從「接洽客戶」來看- 從「內部合作方式」來看BD 和 Sales 的必備技能為什麼 BD 很少看到新鮮人?總結:BD 和 Sales 的工作內容、技能與未來發展Part 1BD 和 Sales 的不同 JD首先,我們以 Amazon 的 AWS(Amazon Web Services,雲端運算服務)業務中的 Business Development Manager 及 Sales Manager 為例,將兩者的職責、能力要求及加分條件列出:職稱Business Development ManagerSales Manager職責1. 協助合作夥伴與其客戶建立 AWS 產品的應用思維與策略。2. 協助客戶及業務團隊理解合作夥伴的價值與合作方式。3. 根據不同地區制定策略方案。4. 協助合作夥伴建立 AWS 之品牌意識並提升產品需求。5. 確認合作夥伴對於達成目標之策略具有共識。1. 帶領業務團隊增加 AWS 產品的應用、市佔率、提高營收,並達成/超越季營收目標。2. 招募、培育並領導 Account Manager(客戶經理)團隊,共同負責銷售策略的制定與執行、客戶服務、合作夥伴管理、商業運營。3. 建立及執行該地區之銷售策略計劃,規劃增加滲透率之銷售活動。4. 帶領內部專案,包括量化分析、產業研究、策略發展。5. 與合作夥伴建立長期的策略關係。能力要求1. 10 年以上的銷售、商業開發及合作夥伴管理經驗。2. 具備數據中心、應用程序、物聯網、雲端解決方案及 SaaS 產業的知識,並有軟體產業的工作經驗。3. 建構及擴大合作夥伴生態系統之能力。4. 商業、產品、科技之策略思考能力。5. 具備持續超越績效指標之 mind-set。6. 具備 ISV(獨立軟體開發廠商) 及 Systems Integrators(系統整合商)的銷售經驗。7. 能夠與客戶的 C-level 成員溝通合作並產生影響力。1. 10 年以上科技相關之銷售或商業開發經驗。2. 5 年以上銷售管理經驗。3. 英文流利。4. BBA/BS 學位。5. 具備銷售管理及科技背景6. 具備 IT 基礎建設/服務的工作經驗。7. 能夠接受適度出差。加分能力1. 曾有與合作夥伴及客戶的數據、製造及公關部門合作之經驗。2. 有效率的內外部合作能力。3. 出色且經驗證的書寫能力。4. 出色的簡報能力、能夠清楚轉譯複雜概念給不同背景的聽眾。5. 能夠達成/超越 Amazon 對此職位的職能與技術深度及複雜性的要求。6. 能夠達成/超越 Amazon 對此職位的領導原則要求。1. 熟悉內部銷售(Inside Sales),包括經銷夥伴或是該區域的行銷夥伴。2. 具備技術背景:工程、電腦科學、管理資訊系統。3. 曾有直接的區域管理、商務客戶合作經驗。4. 流暢的口說與書面溝通能力。5. 廣泛的客戶人脈。6. 熟稔的領導能力、結果導向思維。以上資料整理自 Amazon 官方招聘網頁:Business Development Manager、AWS Sales Manager如果看完兩者的 JD 還是覺得霧煞煞的話也沒關係,在我們一起深入研究之前,必須先了解這兩個職位在「賣什麼」,以及「如何賣」。AWS 是什麼?AWS 是全球最全面和被廣泛採納的雲端平台,企業、政府部門可利用 AWS 應用運算、儲存和資料庫等基礎技術,或是機器學習、人工智慧等新興技術,協助組織更加簡單有效益地將現有的產品、資料庫及應用程式雲端化,打造更理想的作業環境。為了推廣 AWS 的使用以及銷售,Amazon 建立了 APN(AWS Partner Network,AWS 合作夥伴網路)來協助 AWS 的行銷、業務拓展以及在地化服務。APN 的類型廣泛,包括諮詢合作夥伴(指導客戶,例如 ISV,在 AWS 雲端上部署、執行和管理應用程式)、技術合作夥伴(若其硬體產品相容於 AWS,Amazon 提供驗證及技術合作)。如果以牛奶來比喻,Amazon 就像是酪農和牛奶公司,負責製作產品;合作夥伴則是全聯、家樂福等通路。作為一般的客戶,我們可以從合作夥伴方(全聯等通路)直接買到牛奶來喝。作為企業客戶,例如甜點店,我們從超市或是直接向 Amazon 買來牛奶,再加工做成奶酪、蛋糕等點心賣給其他人,而 Amazon 也會認證我們使用了他的牛奶,准許我們在包裝上面寫「我們使用了 AWS」。Part 2BD 和 Sales 差別是什麼? 那麼,回到 BD 與 Sales,同樣都是賣產品,這兩個人有什麼不一樣?我們從幾個面向來看看兩個職位的不同: 1. 績效衡量方式:怎樣才叫做一位好 BD/Sales?對於 Sales 來說—為公司賺越多的錢 BD 與 Sales 最顯著的不同就是市場需求的成熟度。業務深耕需求已經被確定的市場,目標為增加客戶、銷售量與市占率,因此會有明確的目標數字作為 KPI。也因為業務能為公司帶來直接而明確的收入,其薪資結構常常是底薪+業績獎金,因此一位 Top Sales 月入六位數也不足為奇,而一位好業務的定義也十分明確:為公司賺更多的錢。對於 BD 來說—為公司規劃越有潛力的策略 另一方面,BD 面對的市場需求卻是未知的,這也就是為什麼常常會在新創公司看到 BD 這個職位。因為市場需求無法被精準預知,所以當然就也無法以數字去定義一位 BD 的工作表現。一位好 BD 通常會十分了解所處的產業,並且能從中看到新的機會或是合作可能,尋找認同公司的目標、產品的應用,能夠一起開拓與經營市場的夥伴。因此,利用長期的表現來衡量一位 BD 是比較合適的,畢竟並非每個優秀的策略都能立竿見影。 如果以牛奶公司的業務與 BD 為例,在同個月內,一位業務為公司帶進了 10% 的營收成長,並協助通路商提高了 30% 的存貨週轉率,同時也簽訂了一家連鎖超市的通路合作。而一位 BD 則是與國內知名的美妝公司研討了開發牛奶保養品的可能性,並取得了初步的共識、擬訂了合作時程。 再回到 Amazon 的 AWS 例子,一位業務在這個月內與合作夥伴一同聯繫了 20 位對 AWS 有興趣的客戶,其中有 10 位已經在簽訂合約的步驟。同時,他也持續推動老客戶的續約,確保本季的營收已經達成目標的 25%。而一位 BD 則是花了不少時間在研究和預測開發新市場的成本與獲利表現,同時他也接觸了幾位潛在的合作夥伴,雙方正在討論合作的方向及可能性。2. 對外接洽的對象:賣給誰? 那麼,同樣都要對外接洽,BD 跟 Sales 接觸的人有什麼不同?業務:付錢的客戶 如同上一點所提到,業務的表現會直接影響到公司的收入,因此他接觸的人當然都是會「付錢」的對象,像是牛奶公司的業務會與販售牛奶的通路商洽談進貨數量,與使用牛奶的餐廳討論進貨的時間點。而對於 AWS 的業務來說,付錢買 AWS 的人就是他最常聯繫的對象,像是協助行銷與銷售 AWS 的諮詢合作夥伴,以及使用 AWS 開發產品的技術合作夥伴。BD:對企業有幫助的利益關係人(Stakeholder) 另一方面,對於 BD 來說,他必須依照公司的發展策略來尋找潛在的合作對象,這些人不一定會直接增加公司的收入,卻能夠對於公司未來成長有幫助,可能是其他領域的領導公司,有助於拓展事業版圖;或是相關產業中更知名的其他公司,利用雙方合作建立品牌知名度與好感,有助於公關、行銷層面的經營。 在上一點的最後也有提到,BD 的工作內容包括異業合作、開發新市場等,像是牛奶公司希望藉由與美妝公司合作進軍保養品市場。另一種形式則是作為平台、網路,需要找更多的夥伴加入共創雙贏,例如電商業者以及 AWS 的 APN。除此之外,也可能因為市場對於產品還不夠熟悉,客戶需要被教育。例如 AWS 的 BD 需要想辦法讓更多客戶認識 AWS 能夠為他們提供的價值以及應用方式,讓他們有需求時能立刻想到 AWS。 3. 內部合作方式:BD 與 Sales 如何分工?BD 常見於新創,成熟的企業依賴 Sales BD 與 Sales 孰輕孰重根據每家公司的成長階段及業務內容而有所不同,對於一家成熟的大型企業來說,業務這個角色為公司帶來主要的獲利,增加現有市場的市佔率可能比開拓新市場重要,因此 BD 的角色較為次要,或是與業務同等,也許會被劃分在整個業務部門之下。而對於一家新創公司來說,因為還不確定要把產品賣給誰,需要藉由 BD 去探索和定義市場需求,BD 的能力與表現直接攸關著公司的存亡。也因為根本不知道誰會買單,在這個階段甚至可能不會有業務的角色。 以 Amazon 的 AWS 業務為例,由其組織圖可以看到,美國市場業務及全球市場 BD 皆有同階的 VP(Vice President)管理角色,可見兩者擁有同等重要的影響力。可能可以解讀為,美國市場已經較為成熟,AWS 在競品中也擁有一定的領導地位,因此業務的角色較為重要。但是身為全球的科技巨頭,Amazon 並不侷限於美國國內的發展,因此在其他成長中的市場,則需要仰賴 BD 來拓展。Part 3BD 和 Sales 必備的軟硬技能 前幾點都在討論 BD 與業務的不同,然而,他們也有很多共同點,才會讓這兩個角色常被混淆,以下為他們共同需要的軟/硬實力。軟實力:溝通力:如果一位業務無法把產品特色說得清楚又有吸引力,那想必不會有客戶想要付錢購買;同樣地,如果一位 BD 沒有辦法好好把合作的優勢與目標完整表達,也無法說服對方信任自己。洞察力:能夠細心發現對方所需,把客戶的需求當成自己的,並且提出最適合的解決方法,絕對是一位業務成功的秘訣之一。相同地,在瞬息萬變的市場中,為公司抓住一個恰當的機會,就是一位 BD 最大的價值。硬實力:豐富的產業知識:夠了解自己的產品、競品以及產業動態,業務才能夠說服客戶購買自家產品,BD 則可以挖掘合適、有潛力的新機會。技術背景:常見於 B2B 產業。相對於 B2C 產品可藉由行銷策略堆砌產品價值,B2B 的產品通常更專注於實際的應用與技術層次,而且客戶和合作夥伴通常也具備一定程度的專業知識,若對於技術不夠了解,相信會在 BD 和業務之路上飽受挫折。Part 4為什麼 BD 很少看到新鮮人? 也許你在閱讀前面的內容時,曾經冒出過:「這也算 BD?」的念頭。 廣義來說,凡是有助於公司成長的皆可以視為 BD 的工作。一位眼光長遠的 BD 會以提升公司長遠的利益為考量,並不侷限於現有的業務範圍,因此像是行銷、公關這類長期的品牌經營,也可能會是一位 BD 考量的要素。以教育客戶為例,雖然經常被歸類在業務與行銷的範疇,但是對於 Amazon 的 AWS Business Development Manager 這個角色來說,卻是市場拓展不可或缺的重要工作。 我們可以從 JD 中看到,這個工作需要 10 年以上的業務、BD 及合作夥伴管理經驗,不見得是單一的職位能夠培養出來的能力。尤其是資深的 BD 角色或是一家新創公司的策略長,他們需要用更全面的視角去規劃公司下的每一步棋,雖不是公司主要的穩定營收來源,卻也是一間公司渴望做大、做廣甚至是關係到生死存亡的重要角色。 因為需要非常熟悉產業並具備宏觀的眼界、廣闊人脈,新鮮人較難以勝任 BD 的職位,相對於業務擁有更高的進入門檻。新鮮人若對於成為 BD 有興趣,不妨先從一份能力要求較彈性的實習開始,或是在現有的公司中尋找內轉的機會。平常也可以試著從更加宏觀、長遠的角度去思考有助於公司發展的策略,培養自己的 BD 思維以及在機會來臨時能展現的實力。Part 5總結:BD 和 Sales 的工作內容、技能與職涯發展看到這裡,你還在思考自己比較適合 BD 還是業務嗎?我們簡單總結兩者的工作內容、適合的人格特質及 Career Path 如下:Business Development主要工作內容開發新市場洞察新機會尋找適合的合作夥伴適合這樣的人外向、喜歡跳脫舒適圈,對世界充滿熱情好奇Open-minded,不被現況或常態侷限善於溝通,並能對周遭的人產生影響力職涯發展為新創公司拓展市場在大公司中開發新事業策略長,為公司發展與擴張提供建議Sales主要工作內容銷售產品客戶關係維護增加市佔率適合這樣的人強烈目標導向,甚至會積極超越目標細心的觀察力,能同理客戶需求善於溝通、優秀的表達能力職涯發展Top Sales業務總監利用人脈及資源參與新公司、新事業的成立雖然都是為了公司成長,但是兩者的工作內容以及需要的技能、個性還是有蠻多的不同,對於這類型工作有興趣的人,不妨參考文中的 Amazon 例子,多找找不同職缺的 Job Description 加以比較,才能找到更適合自己的機會喔!如果你準備好了,Cake 上面最熱門的 BD / Sales 職缺都在這裡!或是你也可以參考以下文章1.【履歷範本】王牌業務履歷撰寫 3 招,展現業務特質、輕鬆拿 offer!2. 轉職前,先思考好這 3 件事,讓你無痛轉職
People Operations
Oct 18th 2024

39+ Sales Interview Questions: How to Answer Them and Tips

Being a sales representative is a challenging career. You must be able to build strong relationships with customers and ensure they have the perfect service experience from start to finish when purchasing products or services. Data from the U.S. Bureau of Labor Statistics shows that sales representative jobs are a good choice for recent college graduates or job seekers without a bachelor's degree. For this reason, it is important to learn sales interview questions and answers in addition to your resume! The same organization estimates that the employment of sales representatives will grow by 0.7% between 2022 and 2032. This means that there will be approximately 9,100 job openings. It would be a shame if you didn't take advantage of this opportunity. This article will focus on sales representative interview questions and answers specifically for sales representative positions. Table of Contents: Who Are Sales Representatives? What Are Their Responsibilities? (+Salary Guide) Top Common Interview Questions for Sales Representatives Questions to Ask Interviewers During an Interview for a Sales Position 6 Sales Representative Interview Tips Who Are Sales Representatives? What Are Their Responsibilities? (+Salary Guide)A sales representative is a person who works to promote and sell a company's products or services. Because they deal directly with customers, it's no wonder that a sales representative is often referred to as the face of the company they work for. Earlier in this article, you got the idea that a sales position does not usually require a specific degree. The minimum education required is a high school diploma. However, a degree in marketing and business can be a plus. The range of industries in which sales representatives work is very diverse. According to Western Governor University, there are several types of organizations and departments where sales representatives are in high demand: B2B sales: In business-to-business sales, the salesperson is responsible for finding solutions for customers who need help growing their business.B2C: In business-to-consumer sales, salespeople focus on selling to end users.Inside Sales: In this type of job, the sales representative makes sales through email and direct sales calls to potential customers. In inside sales, sales representatives are allowed to work from anywhere (WFA).Outside Sales: The opposite of inside sales, outside sales requires sales representatives to meet face-to-face with customers and offer the company's services and products.The responsibilities of a sales representative can vary from company to company, depending on the needs and type of business. But here's a list of some of the most common daily tasks: Sales representatives sell the company’s products and services according to a daily target amount.As representatives of the company or brand they work for, sales representatives also make the best offers, give product/service demonstrations, answer all questions, and maintain good customer relations.Disseminate offers and business leads through a variety of platforms, including email, social media, phone, and text messaging.Negotiate with customers to obtain the best deal for the purchase of products/services.Ensure customer orders are recorded and delivered on time.Summarize sales results in the form of reports to be presented to the sales manager.The Average Salary of a Sales RepresentativeSalaries are based on many factors: work experience, skills, minimum wage for the city, and the size of the company. For sales, companies usually have a bonus system. This bonus is calculated based on the number of leads (the number of positive customers who purchase products or services) that a salesperson generates. For example, the company promises an additional bonus of US$100 for every two leads a salesperson gets. The bonus is accumulated each month and transferred with the base salary received. Here's an overview of the base salary for a sales representative in the United States. Entry level: $68,070 per yearMid-level: $108,256 per yearSenior level: $180,850 per year Meanwhile, in Singapore, the average monthly sales representative salary ranges from $2,088 to $3,700. In Australia, the figure ranges from $70,000 to $85,000 per year. Meanwhile, in Singapore, the average monthly sales representative salary ranges from $2,088 to $3,700. In Australia, the figure ranges from $70,000 to $85,000 per year.Top Common Interview Questions for Sales Representatives 1) Can you tell us something about yourself? Sample answer“Thank you for this opportunity. My name is XX [insert your name], a marketing graduate from XX University. After completing my education, I worked as a Customer Service Representative from 2022 to 2023 and managed to achieve a 99% customer satisfaction rate by providing exceptional service. I describe myself as hardworking, eager to learn and grow, confident, and loyal. After reading the job description of your vacancy, choosing me as a Sales Representative in your company is the right choice. As stated in my sales representative resume, I am accustomed to working with tough goals supported by a comprehensive understanding of the sales process.” 2) How did you hear about this position? And why did you choose our company? Sample answer “I am currently actively looking for a sales job. I have registered with several job boards to find suitable vacancies. I found the company and job posting you posted on Cake on May 25, 2024. I carefully studied the job description and requirements that you listed in the job posting. I also visited your company's website and social media accounts before submitting my application. Because I believe that my experience and skills match what you are looking for, I am confident in submitting my application.” 3) What do you know about our company? Sample answer “The company was established in 1970 with its first factory in Jakarta, Indonesia. From 1970 until the early 2000s, the company was the only flour producer in Indonesia and one of the largest in Asia. In the post-2000s, competitors began to emerge. But the company has not lost its prestige. I consulted with several of its former employees, and they also praised the working environment the company provided.” 4) Are you familiar with our products and services? Sample answer “Of course. My family and I have purchased and used your products several times. I also know that many of my family and friends are also familiar with your products. This makes me confident in your company's future and I am eagerly submitting my application for the sales representative position.” 5) As a recent graduate, why did you choose a sales career over other fields? Sample answer “I've always been fascinated by people-related work. The sales representative position gave me the opportunity to fulfil that interest while providing a platform for me to grow as a recent graduate in my first professional career. Although I'm still at the entry-level, I'm sure that the sales representative position will enrich my experience in the future.” 6) How do your part-time jobs/internships prepare you for this role? Sample answer “I learned useful sales skills during a previous sales assistant part-time job six months ago. At that time, I learned to organize customer data, document sales records, and manage time. I learned to use software to manage sales-related information and look for patterns of different types of customers.” 7) Why are you interested in becoming a sales representative? Sample answer “As a marketing management graduate, I have studied the career path in sales. Sales representatives have a great responsibility to achieve high sales goals for the company. For me, the job challenged my ambitious nature to exceed the set targets.In addition, being a sales representative can also be a stepping stone to higher positions such as account executive, then sales manager, sales director, vice president of sales, and finally the position of chief sales officer (CSO).” 8) Tell us about your sales experience and approach Sample answer “I have one year of experience as a sales representative in the manufacturing industry. My main task was to map the data of my target customers. I did my research in various ways, from canvassing to following the latest trends on social media, to researching Google Analytic movements regarding the products I sold. I then created a list of potential customers and divided them into several sections: those to be contacted by phone, those to be contacted by email, and those to be visited in person.” 9) What skills do you think it takes to be a sales rep? Sample answer “The first skill a salesperson must have is the ability to communicate effectively because not all customers enjoy small talk or have time to discuss product offerings. The next skill is knowledge of the products and services being offered. If a salesperson is unable to provide satisfactory answers, potential customers are likely to hesitate and look for a more convincing company. Another list of skills that should be developed is, of course, negotiation, collaboration, problem-solving, listening, data analysis, and adaptability. All of these skills were practised long before I applied to your company. If I am accepted as a sales representative, I will use these skills when communicating with customers.” 10) How do you build a good relationship with customers? Sample answer “In my opinion, maintaining good relationships with existing customers is the most interesting part of a sales representative's job. First, I record information about customers in spreadsheets. For a salesperson, data cleanliness is a non-negotiable tool of war. Every morning, before starting my work routine, I would check the list of discounts, attractive offers, and the latest products and services that meet the needs of existing customers. I would contact them to give them the information they needed. So as not to be annoying, I also make a schedule for when the right time to contact customers is. That way, when we call, the customer is not in a busy position.” 11) How do you deal with customers who criticize, protest, or complain about the products they buy? Sample answer “The first step I take is to listen to all complaints, protests, and criticisms from customers. After that, I will quickly guide the customer to contact customer service directly as the party in charge of solving this kind of problem. Of course, after that, I will establish communication with the customer service department to make sure that the customer's rights have been fulfilled.” 12) What would you do if you encountered a difficult customer? Sample answer “I would be a good listener and try to find out what the obstacles are for the customer. Then I make sure that I come up with a solution or agreement that benefits all parties. There are times when difficult customers do not respond well despite our best efforts. If it reaches this stage, I will consult with the supervisor to determine if it is feasible to continue providing services or if it should be discontinued.” 13) Since your job involves products (which could be more than 1), how do you keep up with industry trends while improving your knowledge of the products you sell? Sample answer “I'm a two-way street when it comes to understanding things, and I apply this to learning about the products and services I sell.The first tip is to provide a blank book to write down all the information about the company's products and services. This helps me remember and understand it better.The second tip is that I will make a simple data visualization when needed. This kind of visualization is not only neat but also interesting and convenient to use.” 14) Tell us about your sales successes. Sample answer “Last year, I successfully guided a client who needed web design services on a very limited budget. I walked the client through various options and plans. At the time, I only believed that the help and guidance I provided would have a big impact on the client's business.We communicated by phone, email, and even met in person. I also connected the client's needs with the company's UI/UX design team. In the end, the web design was completed and the client was pleased with the results.In April, the same client placed another order for web design services, this time with a budget of $100,000. He contacted me directly because he trusted me to handle the purchase.” 15) Describe a time when you turned down a sales lead. Sample answer “As a sales representative, my goal is to ensure that all customers find the products and services they need. But in 2022, I reluctantly turned down a sales lead from a local convenience store.I carefully explained that our products did not fit their business needs and suggested products from other companies. The customer eventually accepted my explanation and advice.From the beginning, I emphasized honesty and transparency with the customer. Although there was no transaction at that time, I believe the positive interaction will pave the way for possible future opportunities.” 16) What do you think the job of a salesperson will look like in the future? Is there anything that needs to be anticipated? Sample answer “The salesperson's job in the future will be made easier by technology, especially in the use of AI to map prospects. But I also see a broader range of future sales challenges.Trends in society will change faster, people's needs will change, and conventional approaches will be increasingly abandoned. If a salesperson is not quick to recognise this shift, his or her position can change quickly. Companies must also actively create space for salespeople to gain new knowledge, provide regular training, and encourage discussion among teams to anticipate new sales strategies.” 17) What advice would you give to first-time salespeople? Sample answer “There is no career that hasn't been built through hard work and study. A successful employee is built on a lot of hard work.” 18) If you are accepted into our company, how will you develop? Sample answer “First, I will build a good relationship with the seniors. The experience of those who joined the team first can have an impact on my development.Second, I would like to have the opportunity to attend trainings both inside and outside the company.Thirdly, I am willing to accept tough challenges with high sales targets in order to improve my skills. I believe that great people are made on a steep path.” 19) Nowadays, almost all industries use artificial intelligence, what do you think? Sample answer “Of course, we cannot turn a blind eye to the development of technology today, especially AI. But being a salesperson is a job that requires a human touch. Customer trust is built on human communication, which consists of consistency and deep understanding. In this case, no machine can ever replace such approaches.” 20) Would you close a guaranteed $10,000 deal or try to close a $100,000 deal? Sample answer “Both are tough decisions. The second deal is worth ten times more than the first. So I had to make a careful decision.I will certainly analyze this month in terms of sales goals. Is the amount needed still far from the expected amount, or is it close to the target?Second, I would also check the situation and condition of the company. Pursuing the opportunity to get a $100,000 deal during the off-season is certainly a wise choice.Third, I will discuss the situation with my boss. I will ask for his consideration and advice before making a final decision.” 21) Tell me about a time when you failed to achieve a goal. What did you do to get over it? Sample answer “In 2023, when I was still working as a customer service representative, I received a complaint from a customer who thought I was too slow. The manager called me on it. The first thing I wanted to do was get angry. But I tried to calm down on the office balcony and thought about it for 30 minutes. When I was ready, I went back to my manager and asked for feedback on what I needed to do to correct the mistake. Since then, I believe that self-control is important for every employee. I was able to think more clearly and openly instead of being consumed by anger.” 22) What are your strengths as a salesperson? Sample answer “My ability to communicate and understand customers is my strength as a salesperson. As a sales representative, we cannot avoid challenging customers. One way to overcome this problem is to try to put ourselves in the customer's shoes and adjust our communication style accordingly.” 23) What do you think is the best way to align marketing and sales? Sample answer “In my opinion, a salesperson should be able to see the big picture, that he or she is part of a big team. Sales cannot stand alone without the help of other teams, especially marketing, and the best way to do that is to develop goals, strategies, and key performance indicators (KPIs) together. Both teams must also be willing to share workflows.” 24) How do you keep up with the latest industry trends in sales? Sample answer “Be open to all the information that comes your way. I'm an active user of social media, so it's no surprise that I'm quick to pick up on the latest trends that people are talking about. I can also tell which trends are short-lived and which are long-lived. Sometimes I use the results of this identification when I'm doing business with clients.” 25) What are your future career plans? Do you dream of continuing to work in sales? Sample answer “Sales is a job with great opportunities and a clear career path, and ever since I decided to go into sales as a sales representative, I have had plans to be at the top of the sales field, namely Chief Sales Officer (CSO).” 26) Tell me about a time when you exceeded your supervisor’s expectations. Sample answer “In one task, I had to research and give an exhaustive presentation to the sales team. The presentation was about five new market competitors. The manager’s requirements were rather simple, and I had to research their products, prices, and other sales-related information. I saw an opportunity to go beyond and decided to use effective data visualization to explain my research more clearly. Moreover, all of the sales team members were well-informed by my presentation. The presentation helped us define our next sales goals more precisely.” 27) Sell me this pen. Sample answer You: If you don’t mind me asking, how often do you use a pen and what for?Interviewer: I use it almost every day to take notes and comment on documents.You: Seems like your work relies heavily on pens. Would you mind telling me about a time you were upset with a pen?Interviewer: I once had to sign a big contract. The pen wasn’t working initially, so I had to rewrite it several times and ended up accidentally tearing the sheet. It was horrible.You: I’m sorry to hear that. I believe that with all the big contracts and documents you have to go through each day, that experience really gave you horror.Interviewer: Yeah, it did.You: Here’s what I believe, a busy woman like you shouldn’t let an awfully manufactured pen ruin your tight schedule. This pen is designed with thoughtful details and aims to prevent these horrible situations. It has an anti-leak ink tank and a smooth and shock-proof nib that will never malfunction. Better yet, we are offering new buyers a 50% off deal. Sign your future contracts with this pen. What do you say? 28) How do you negotiate terms with clients? Sample answer “Three months ago, I met a client who had an extremely limited budget. I first understood their needs and tried to offer solutions to their problems when negotiating with them. With a bottom line in mind, I first made myself firm but gentle. Next, I explained why our product was unrivaled and how this product would solve their problem. To close the deal without sacrificing profits, I helped them come up with better budget plans by recommending better manufacturers for other items. 29)How would colleagues describe you? Sample answer “My former colleagues would probably describe me as a responsible, humorous, and versatile salesperson. As a part of the sales team, my colleagues and I had good relationships, and we often helped each other to close deals. Good humor certainly made our sales work more effective and motivating. In addition, I often helped my colleague respond with quick changes by agilely coming up with win-win terms. 30) Why should we consider you as a sales representative? Sample answer “I have a proven track record of successfully exceeding 15% sales goals at my previous company. In addition, customers consistently give me five-star ratings for their satisfaction with the services I provide. I also have the ability to work with other teams and am always open to criticism and suggestions. My experience and skills will be a valuable addition to your sales team.” 31)What makes you a good salesperson? Sample answer “My curiosity makes me an exceptional retail sales representative. I want to know everything and thus always thoroughly research all kinds of products and competitors. I firmly believe a good retail sales representative needs to have knowledge of what they’re selling, and I strive to be one of those who has this kind of knowledge. Nevertheless, if customers ask questions I am not acquainted with, I’m always happy to find answers for them and keep their inquiries in mind.” 32) What are you looking for in a company that hires you? Sample answer “I have been following the development of your company for 3 years through your Instagram and Twitter accounts. The content you uploaded through social media, showing the activities of your employees at work, in training, and in meetings, left a deep impression on me. The posts showed me that this company has a strong commitment to providing growth opportunities for all of its employees. This kind of supportive work environment is exactly what I was looking for. I am also looking forward to the transparency and clarity regarding employment contracts, rights and responsibilities as an employee. I hope that your company will also be open to discussing the need for work tools, insurance, vacations, and bonuses. 33)How do you decide when it’s time to stop working with a potential client? Sample answer “Sometimes expectations just don’t match. Last year, a client came to us and proposed to buy our products at an incredibly low price in a massive volume. They were unwilling to make any changes or accept other offers. As a result, our team determined it was not feasible or profitable to land a deal at this moment. However, we still remained in a friendly relationship after suggesting solutions for them.” 34)What are your short- and mid-term career goals? Sample answer “My short-term goal at the moment is to attend marketing training from a certified organization. This training is a stepping stone to my long-term goal of being in a management position.” 35)How do you stay motivated during these challenging times? Sample answer “Journaling has always helped me deal with problems. I have a special book that I use to record many things, from small to large information. When work is too overwhelming, I take time on the weekend to exercise or just do nothing at home. It may seem like a trivial activity, but the truth is that being quiet makes it easier for me to organize my thoughts. I use this method whenever I face difficulties, and so far it has proven to be effective in getting me through them faster.” 36)What do you like least about sales? Sample answer “I would say that rejection is my least favorite part of being a sales rep. However, I understand that not every product or service we market is for everyone. That is why I am determined to maintain a good relationship with my existing customers.” 37)What would you do if you weren't a sales rep? Sample answer “Even if I don't become a salesperson, I will still work in a field that deals with people. I have a great interest in public relations, which is why my first career choice was sales. I can use my language and speaking skills to communicate with people.” 38)Do you have any hobbies outside of work? Sample answer “Reading books and watching movies in theaters or on streaming services are activities that I specifically schedule after work. I enjoy all genres of books and movies. After more than 10 years of pursuing these hobbies, I feel that they help me to have an open, critical, and analytical mind. The biggest change I feel from reading books and watching movies is in my verbal and written communication skills.” 39) Do you have any questions about our company? Sample answer “Of course, I am very glad that you gave me the opportunity to ask. If I am hired, will the company provide any training and how long will the probationary period be? How much base salary and total compensation will I receive as an entry-level sales representative?” Questions to Ask Interviewers During an Interview for a Sales Position The end of the sales representative interview is your chance to ask the sales hiring manager questions about the contract, salary, workload, vacation policy, insurance, and more. There is no need to be shy about asking questions, as it is your right to know about the company's policies. Remember, you also have the right to accept or reject the company's offer. As for the hiring managers, answering the candidate's questions is one of the obligations of the interview. The transparency of the company is also an added value that makes potential candidates more confident to join the company. Here are some questions you could ask: What are the daily and weekly responsibilities of a sales representative in your company?Does the company currently have specific goals for sales representatives? If so, can you explain them in detail so I can get an idea?What type of experience or skills are you looking for? Does the company provide learning opportunities?Does the company offer training for sales representatives?What is the career path for this position?What is the composition of the sales team at this company? Who will I work and interact with most?Who will I report to most frequently? Is the reporting process weekly or monthly?What is the process for providing feedback to salespeople as a team or individually?What will the onboarding process be like if I am hired?What is the company policy regarding probationary employees, including salary and other benefits?What are the chances of contract employees becoming permanent employees?What is the company's policy regarding employee leave?Is there a penalty policy for employees who decide to leave before the end of their contract?What is your company's payroll system like? What is the base salary and take-home pay for a sales representative position? Are there bonuses and opportunities for raises? If so, what is the system?What are the working hours in this company?Does the company provide health insurance, unemployment insurance, and income tax?When will the salary be paid?Does the company provide work tools?How flexible is the company in allowing employees to work from home (WFH), work from anywhere (WFA), and hybrid work systems?How long will it take to receive confirmation of the interview results?Do you have any specific advice for me during the interview?6 Sales Representative Interview TipsCongratulations, you have reached the interview stage! Getting an interview is no easy feat, so getting to this stage is a huge achievement! For some job seekers, attending interviews is the most nerve-wracking part of the process - difficulty getting a good night's sleep is just one of the effects! This nervousness can be exacerbated if it is not coupled with good and sufficient preparation. Meanwhile, for hiring managers, the moment of the interview is a crucial point. Sales hiring managers can get valuable information about candidates that is not written in the resume, such as the ability to communicate verbally, critically, and in an organized manner. Just because the interview is online doesn't mean you can let your guard down. Maintaining professionalism is one of the keys to impressing the hiring manager and adding positive value to yourself. Cake’s interview tips will help you make a great impression during the interview. 1) Gather information about your company with thorough research! Research should be done before writing your resume. The goal is to understand what kind of company you are applying to, what the work environment is like, what benefits they offer, etc. The most common questions asked during the interview process are as follows: During the interview process, the most common question asked is "What do you know about our company? If you do your research, you won't be stumped and confused when you give a statement. Start by visiting the company's official website, typing the company name into a search engine, and following the company's social media accounts. Research is just the first step in your overall interview preparation. If you think you've done enough research, it doesn't mean you don't have other things to prepare. 2) Dress to impress Appearance is always a factor in the hiring team's assessment, especially if your job will involve customer contact. Looking neat, smelling good, and being polite is a way to show respect for yourself, the hiring manager, and the company that has given you this opportunity. You don't need expensive clothes to look your best. Just follow these few steps: Long shirts are the best choice for interviews (even if the interview is online).Make sure your shirt is pressed.Avoid bright colors.Wear perfume and deodorant. Avoid vanilla-scented perfumes as they are not suitable if you are a sweaty person. Instead, choose a perfume with a citrus scent.Try not to eat before the interview to make sure your breath is fresh.Try to keep your hair neat and tidy. 3) Train your confidence by simulating interview questions and answers You can simulate an interview in front of a mirror or with the help of family and close friends. Ask the person closest to you to ask questions like a hiring manager. This exercise will not only build your confidence but also prepare you for unexpected questions later. You can use the list of questions above during the simulation. This mock interview is also useful for getting used to the pace of speaking. Indirectly, you will know when to speak, when to answer questions, and when to listen. The second step in building your confidence is to practice your body language. You can get used to walking and sitting in a straight (not stiff) position. 4) Arrive 15 to 20 minutes before the interview time You want to arrive at the interview fresh and relaxed. Allow yourself 15 to 20 minutes to calm down by catching your breath, looking around the office, and improving your appearance. Arriving early will also reduce your nervousness during the interview. 5) Show enthusiasm during the interview In the previous tip, you learned how to pace yourself. This time, don't forget the important point of always showing personal interest and enthusiasm when presenting your ideas to the hiring manager. Note that your enthusiasm should not be contrived or fake. Make your enthusiasm as natural as possible while still keeping your pace. 6) Ask the hiring manager for feedback Here we are at the end of the interview! The hiring manager will definitely allow you to ask any questions related to the position you're applying for. Aside from technical questions about the job, don't forget to ask the hiring manager for feedback about yourself. Not only does this show that you're open to suggestions and criticism, but it's also useful for future needs. Not all interviews go well, and the hiring manager's feedback will help you improve when you apply elsewhere. These are the key points in sales interview questions. We understand that the job search is the most difficult moment for many people, but the only way to get through it is to be confident that you can do it. Cake is here to help job seekers who need guidance. So let's get started now! Cake is the best free resume builder that allows users to create professional online resumes and portfolios with ease. With a vast library of more than 60+ resume templates and snippets, you can effectively showcase your skills and accomplishments. Give it a try today! Sign up— Originally written by Erika Rizqi —
People Operations
May 10th 2022

Sales Manager Interview Questions, Answers and Tips

Created by CakeIn this article, you will learn:Sales Manager Interview TipsGeneral Sales Manager Interview QuestionsBehavioral Sales Manager Interview QuestionsQuestions to ask in a Sales Manager Interview A sales manager is responsible for motivating their sales team to meet targets, objectives and cultivating new ways to improve sales of a business or department. Sales Managers report to their sales director or executive who lead recruitment, drive expansion of the business, and set annual goals. As these roles involve responsibilities which have different impacts on business, sales manager interview questions will differ from sales representative ones. Below we have listed our best sales manager interview tips and questions to help you prepare:Sales Manager Interview TipsInterview questions for a sales manager will mainly focus on your experience, skills and management style. Prepare your answers using our tips below, in order to stand out when interviewing for sales manager: ✨ Be prepared to talk about your sales experience As a sales manager is a step up from a sales representative, experience is the most likely question to be asked to a sales manager applicant. Brainstorm and compile your most relevant sales experiences to highlight your suitability for the role. Instead of just recounting your previous roles and responsibilities in your sales manager interview, try to include the skills you have gained as well. This will bolster your experience and give you an opportunity to showcase your transferable skills in your sales manager interview. ​✨​ Use the STAR method The STAR method is a well-known method for answering open-ended questions, and can help you ace your sales manager interview. Not only does it provide a well-detailed answer, but it also crams in all of the essential information the interviewer is really asking for. To use the STAR method to answer sales manager interview questions, follow these steps: Situation – briefly provide context for the situation at work you will be using as an example. Keep it to the point but with enough information so that the interviewer can follow along easily.Task – next explain the task you handled during this situation. To highlight the magnitude of the task, use figures and percentages:“I was given the task of implementing a 12-week promotional campaign of 35 emails to an audience of 30,000 newsletter subscribers.”Action – explain exactly what you implemented in order to work towards or achieve the goal. Make sure you use an active voice and speak in the first person, such as “I delegated tasks to the team”. This is a very subtle way to highlight your impact and competence.Result – finally provide the result of your actions. Make sure you share an example of success, and provide context to the interviewer to demonstrate its impact – such as “we exceeded the goal by 20%” or “expanded the reach of our product to four new locations”. Recruiters are looking for experience in handling professional interactions with success, which is an essential criterion for hiring a sales manager. Most Interview questions can be answered with the STAR technique; to prepare for your sales manager interview, brainstorm a couple of situations which can apply to common interview questions (we will go through interview questions for sales managers later!). ✨ Have well-rounded responses Whilst sales experience will be the feature of your sales manager interview, do not be afraid to include other relevant experiences or skills in your answer. When interviewing for a sales manager, recruiters want to see a well-rounded personality who can liaise with their team and clients with ease. Likewise, as there are many components to being a sales manager, interview questions can vary greatly in detail. Have confidence in your skills and previous experiences, and highlight your potential and suitability for the company by preparing well-rounded responses for your sales manager interview.📚 Further reading:15 Tips on How to Answer Interview Questions Confidently General Sales Manager Interview QuestionsIt's important to have well prepared responses to typical questions recruiters will ask potential sales managers. Below we have compiled some common sales manager interview questions and answers to help you prepare: Q: How would you describe your leadership style? No matter if you are interviewing for a sales manager or sales director, interview questions for management positions will always ask about leadership. Likewise, sales managers liaise with higher-level positions; interviewers want to know how you will advocate for your team. Sample Answer:“My leadership style mainly involves collaboration and advocacy. I want my team to feel their manager is in the loop, and can raise questions and concerns without fear. I believe collaborating with my team allows me to understand their challenges and together we can overcome them without delay. I also want the best for my team, will advocate for the best interests of the team and our goals to directors and executives. Collaboration builds the trust which employees need with their manager and allows myself as a leader to focus on motivating and strengthening my team.” Q: What motivates you? Companies are looking for motivated sales managers; therefore, interview questions will ask about your internal and external motivators. Regardless if you’re a sales manager or sales director, interview questions enquiring about your motivations are there to test if you really are passionate about the role. Showcase your motivation in your sales manager interview with a diverse answer which shows how you inspire yourself and your team. Sample Answer:“I am motivated by other passionate people. I thrive in an environment where the team dynamic is seamless and positive, as it allows me to focus on my goals. The satisfaction of meeting or exceeding a goal, or the confidence of gaining new skills encourages me to keep going to better myself. Therefore, when motivating others, I provide encouragement and assistance with positive feedback to build confidence in my team members so we can all achieve our goals.” Q: Describe your experience with sales management If you have prior experience as a regional, retail store or area sales manager, this interview question is straightforward. If this is your first time interviewing for a sales manager role, you can use this opportunity to highlight your experience which is directly related to the role. Rather than restating your resume, emphasize your achievements and skills to the interviewer. Make sure you read the job description carefully, as it will outline their ideal candidate for sales manager, and interview questions will relate to this. Sample Answer:“My current role involves leading a team of 10 sales representatives as a regional sales manager. This role encompasses monitoring my teams’ performance in relation to sales quotas and targets set by our regional sales director. As I have over five years experience as a sales representative myself, I am well adept at understanding my team's dynamics and understanding areas for improvement. I additionally onboard new sales representatives and provide training for both new and existing staff. Our team is responsible for over 200 products, and through sales techniques I have taught my team, we have exceeded all of our quarterly targets by at least 15%.” Q: What is a successful sales representative training program? Questions asked in your sales manager interview will address all aspects of the role. Training new and existing staff is a key component of a sales manager's duties; questions like these are an opportunity to highlight and explain your understanding of a successful sales team. Sample Answer:“I think there are a few main concepts which contribute to successfully training a team of sales representatives. First, I think focusing on understanding the client is a crucial part of training. I implement this by focusing on listening skills and encouraging open conversation between sales representatives and clients to build rapport. Understanding the product is essential; if our sales representatives have confidence in the products, they can instill this in our clients. Understanding how strategies can impact targets aims the team in the right direction, allowing them to strive for greatness.” Q: What makes a good manager? This interview question allows you to showcase your understanding of a sales manager’s responsibility, and also tests your understanding of the company as well. When answering this question in your sales manager interview, include words from the job description to show your understanding of the role. Sample Answer:“I believe a successful sales manager will motivate, train and advocate for their team in order to achieve targets, through interacting with the team regularly to understand their challenges and help form solutions to improve current techniques. Additionally, a successful sales manager will represent and advocate their team by liaising with the sales director and executive, by highlighting ways to utilize the team's strengths to innovate new techniques to achieve targets.” Behavioral Sales Manager Interview Questions Differing from typical experience-related topics, behavioral questions for sales manager interviews allow recruiters to understand how you work as a professional. Behavioral questions for sales managers will explore your reasoning and response in workplace situations. Recruiters place importance on your answers to behavioral interview questions; as sales managers are responsible for a team. When preparing for the behavioral section of the sales manager interview, reflect on your reasoning towards solving challenges in a professional environment. Q: What data analysis tools did you use in the past and are you familiar with? A sales manager interview will always involve discussing hard skills. List off the most relevant programs and tools and only include others if you can highlight their usefulness. This is one of the most common questions asked in a sales manager interview, so make sure you prepare a response which also reflects the job postings’ requirements: Sample Answer:“I am skilled in Salesforce and HubSpot from my previous roles. Additionally, I have advanced proficiency in Microsoft Excel, and I am capable of utilizing software such as R and Python to assist in data analysis and visualization.” Q: What qualities did you look for when you hired past sales representatives? When looking for a sales manager, questions like these will be asked to highlight your understanding of a successful sales representative and team. Many sales manager interview questions will focus on your methods to success; therefore, brainstorm the skills which you think are most valuable and use them in your answer. Sample Answer:“ When I hired new sales, I always looked for flexible, motivated people. Being a quick learner and team player is also important Successful sales teams are made of strong individuals who can work together to reach team goals. Great interpersonal skills and ability to adapt to changing situations are also highly valued. However I am willing to accept candidates with potential and work with them to improve these areas further.” Q: What did you do when a sales representative missed their goals for an extended period of time? This question tests your response to challenges as a sales manager; answers to this question detailing the responsible use of leadership will display your suitability for the role. When interviewing for sales manager roles, recruiters want to see how you would respond to negativity or stress. Provide a level-headed answer like this one: Sample Answer:“The first thing I’d do, when I notice someone in my team has been underperforming, is to ask how they are doing and make sure they are ok outside of work. After listening to their perspective, together we would narrow down the issue, whether it is from the client side, from sales techniques or other skills and come up with a plan to move back on track to reach their goals. Potentially, I would alter goals in the short-term to test the effectiveness of our new strategy.” Q: Tell me about a time you failed to meet your sales goals and how you handled it. During your interview for sales manager, questions will explore how you handle both success and failure. Use the STAR method to highlight qualities such as initiative, teamwork and critical thinking to display your resilience. Sample Answer:“Our manager set a rather ambitious goal for us during the busy season last year, but we were confident that we could pull it off. However, we did not reach the target; instead, our performance was very average. Although we were disappointed, the team reflected on our strategy and listened to the advice of our sales manager. We worked together to share our strongest techniques, and came up with a more uniform strategy for the next quarter, where we exceeded our goal.” Q: What is your greatest success as a sales representative? This is another opportunity to use the STAR technique if you’d like. When recruiters are interviewing sales managers, questions like these test your attitude towards success. Sample Answer:“My greatest success as a sales representative would be receiving the “best newcomer” award in my first year. Seeing the outcomes of my hard work is a gratifying and motivating part of achieving success. Additionally, I am proud of the experiences and skills I have gained in my sales career; I consider them personal milestones which also contribute to my success.” Questions to ask in a Sales Manager InterviewNow we’ve gone over questions you’ll be asked in a sales manager interview, it's time to think about questions to ask in a sales manager interview. Asking the right questions in your sales manager interview can help seal the deal and get you hired. Choose questions about the sales manager role or company objectives; see below for examples for questions to ask in your sales manager interview. What qualities make your best-performing sales managers stand out?What does the upward/lateral career progression look like?What are the current dynamics of the sales team?Can you share a long term goal the sales executives/directors have for the team?What does the onboarding process look like? Having questions to ask for your sales manager interview will showcase your preparedness and eagerness towards the role. Asking the above questions in your sales manager interview shows your personality and interest in the role as well as giving you valuable information about the company you are applying to. Asking about the sales director or sales executives in your interview questions will highlight your understanding of the sales manager position. Make sure you adjust the phrasing to suit the position – these interview questions can also apply to business development managers, retail store managers and regional sales managers. And these are our best sales manager interview tips, questions and answers. Preparation is key to nailing your sales manager interview – practice the STAR technique, reflect on our example questions and be ready to ace your interview. Good luck!With Cake’s resume builder tool, resume templates and resume examples, you could showcase your best qualifications to land your dream job. Try making a resume online (free download) now!Create CV--- Originally written by Bronte McNamara---
Resume & CV
May 13th 2021

Business Administration Resume [+ Skills & Templates]

Created by CakeYou'll learn:How to Write a Professional Business Administration Resume?What is the Best Format for a Business Administration Resume?How to Make a Business Administration Resume Template? Top 10 Business Administration Resume Dos and Don'tsBusiness Administration Resume Sample Business administration personnel oversee effective administrative, business, and management functions of an organization to maintain efficiency and profitability. Many are part of customer experience, recruitment, training, inventory, and financial management in their establishments. A business administration resume requires highlighting relevant qualifications, experience, education, and skills. Following the right business administration resume format will help it stand out among several resumes.There are many duties and responsibilities that one can write on a business administration resume. They include:Research and maintain the organization's files, data, and records.Analyze organization's finances and budgets, including sales reports, financial statements, budgets, and other key performance indicators.Communicate with and offer office support to existing and potential clients using different media.Formulate and implement organizational goals, strategies, and policies.Manage general activities related to production, sales, inventory, and services.Innovate and apply new technologies to support business processes.Direct operations in consultation with department heads, executives, and management boards.Negotiate, analyze, approve and sign official contracts and agreements.Ensure employees remain motivated to attract and retain the best workforce in the company. How to Write a Professional Business Administration Resume? Step 1: Write an eye-catching business administration resume headline. The first step to your dream business administration job is through a good resume headline. It's the profile title or resume headline that sums up the whole business administration resume. Placing the title just below your name attracts interviewers and allows them to decide on your value to the company at a glance.Benefits of a well-crafted business administration resume headline:Uses powerful keywords that attract the recruiters.Captures and displays the main achievements.Summarizes your relevant work experience in years. Examples of business administration resume headlines:Top-rated Business Administration Professional with over 5 Years' Experience in Large Corporate FirmsExpert Business Administrator with 10 years of field experience in consulting and managing large companiesAn enterprising professional with business administration skills particularly in project scheduling and operations management Step 2: Craft a professional summary for business administration resume. A resume/profile summary contains a few lines placed just below the contact information. It summarizes the best achievements, qualifications, and skills relevant to the business administration job.Importance of a business administration resume summary:It shows the recruiter that you paid attention to the business administration job description when you use the keywords. Doing so will triple your chances of recruitment.Underlines your business administration qualities as a potential employee for a faster evaluation.It helps you to be placed on top of other business administration resume applications since it attracts the attention of recruiters. Examples of a business administration resume summary:A Dynamic Business Administration Expert with over 7 years of corporate experience and certified in many business administration tasks coupled with fine analytical skills. Holds a Bachelor of Business Administration degree. Seeking to use her 7 years of corporate business administration experience to transform the appearance of the company.An Energetic Business Administration Executive with 10 years' experience in business processes and operations. Seeking to apply his proficiency in general business administration to change the operating and business environment at ABG Inc.An Industrious Business Administration specialist with 8 years’ experience in business finance and consulting. A holder of a project management degree. Seeks to use his business administration and project management expertise in the new estate construction business for XYD to maximize profits. ✅ Select the main points from the business administration job description section and fill them in your resume profile. The business administration resume summary shouldn’t exceed 100 words on average.Step 3: Include key business administration resume skills. Skills are abilities you have as a business administration candidate through education, experience, and personality traits.Listing business administration skills on your resume is important in that:Skills help the recruiter to assess if you are a good match for the business administration role.It’s a great way to assess candidates based on their skill set.It assists business administration fresh graduates to show their value as they lack experience. Examples of skills for a business administration resume: Hard SkillsTrainingProcess ManagementManagement AccountingBudgetingResource SchedulingSoft SkillsCommunicationOrganizationCustomer CareTeam PlayerDetail Oriented Step 4: Tailor the business administration resume to the job. Apply the format demanded by the company, if any. Use keywords in the job advert that match your qualifications. You may use professional resume services for support or use a business administration resume template if in a hurry. Step 5: Proofread the business administration resume. Scrutinize each bullet point for errors, misplacements, or omissions. Then review and reorder the business administration resume as required. What is the Best Format for a Business Administration Resume? The main types of resume formats for business administration comprise Chronological, Functional, Combination, and Targeted. 📝 Chronological Resume Format The format lists everything in reverse chronological order, from the latest to the oldest details. This format is suitable for writing a senior/experienced business administration resume. 📝 Functional Resume Format It focuses on the most relevant skills and achievements the candidate has for the role. It may benefit business administration students and fresh graduates since it is useful for writing an entry-level business administration resume. It may also serve if one has gaps in the resume, or is changing career path. 📝 Combination/ Hybrid Resume Format It combines chronological and functional resume formats. You document work experience but show only the relevant skills for a position. Mention the best skills and experience first, and then write work experience in reverse chronological order. This format is suitable for business administration job seekers changing careers or with resume gaps. 📝 Targeted Resume Format You customize the resume for the particular company and business administration role. It needs much time to craft, but your chance of getting the job is higher with the ‘tailor’ made business administration resume. The targeted resume format is suitable for different categories of job seekers for any role that requires a custom format. How to Make a Business Administration Resume Template? You may want a custom business administration resume format depending on your unique circumstances.You can make your business administration resume template in the following 2 ways: 📃 Microsoft Word Study several business administration resume templates/examples and collect your preferred elements like formats, layout, and sections.Ensure you include crucial sections like "Contact Info.", "Qualifications" and “Experience”.Optimize headings (H1, H2, H3 tags) to create a more ATS-friendly business administration resume template.Use bullet points and bold text to make reading easy.Use reader-friendly font size and a consistent resume format.🔗 Online Resume BuilderOnline resume builder is another excellent choice for creating your own business administration resume template in an effortless way. Most online resume makers avail of different resume templates with various formats, layouts, and styles.📌 To customize a professional business administration resume on Cake:Freely remove and edit various resume sections or items.Drag and drop resume template snippets to modify your business administration resume template/format. Cake provides the right business administration resume templates formats for business administrator to showcase their skills and experiences. Sign up to create the best business administration resume Now!Try It Out Top 10 Business Administration Resume Dos and Don'ts ✅ Dos: Tailor the resume and include only relevant information.Use the right format stipulated by the company. Utilize a resume template if it is urgent, or use professional resume services to help align an entry-level business administration resume to the advertised role.📝Incorporate skills, work experience, and education most relevant to the business administration job description Add quantifiable and measurable achievements on a business administration resume.Using a problem-action-result approach will sell your value instead of listing general responsibilities. Recruiters know the responsibilities and duties of a business administration role, so writing what you did without specifics is obvious. Use numbers, percentages, and amounts to show your worth for the business administration job.💡 A statement like “Inducted junior business administration staff on project scheduling methods” can be changed to “Inducted 47 intern Business Administration on 3 project scheduling methods, that improved project completion rate by 60%, and increased profits by 45%.” Optimize the business administration resume for the ATS.Utilize font size 10-16. You can use bold size 16 font for headings and subheadings. Use bullets for various sections, but make them short.💡 Avoid fancy fonts. (Calibri, Arial, Cambria, Times New Roman, Georgia, and Helvetica are recommended.)Choose the right business administration resume format.The reverse chronological order resume format is widely accepted. However, choose the right one based on your unique circumstances and qualifications.Use active verbs in the business administration resume.Utilize bullets with action verbs and keywords for the business administration resume. Use short sentences with action words (e.g., developed, inducted, trained, etc.) to show your skills and accomplishments.🔍 Interviewers spend a short time (15-20 seconds) on a resume, so avoid long paragraphs. Get keywords from the business administration duties and responsibilities on the job description and relevant research. 🚫 Don’ts:Mix up a resume with a CV.A business administration CV outlines the whole course of life at length, and it's not tailored for a particular job. On the other hand, a business administration resume is a 1–2-page short document created for a specific job opening. Adopt an old-style business administration resume objective.An old-fashioned business administration career objective may indicate that the candidate is not well-versed with the current terms in the industry, or the training and qualifications are outdated concerning the position. Disclose confidential information about previous employers.Disclosing confidential details about your previous employer is unethical and unprofessional. It may result in legal action against you and disqualify you from a potential business administration job opportunity. Include unnecessary personal details that might lead to discrimination.Don’t include personal information like age, gender, marital status, race, etc. that may lead to bias. Include personal details if the recruiters demand, or if you think it will be an added advantage to you. Send the business administration resume as a Word document.A business administration resume sent as a Word document sometimes changes the formatting of sections and some details.It’s recommended to send your business administration resume in PDF as it won't lose the original formats, especially for Mac users who haven't installed Microsoft Word. Nevertheless, send it as a Word doc. if the recruiter requests so in their business administration job advert. Business Administration Resume Sample Bruce LinA Well-mannered Business Administration Executive with 11 Years’ Relevant Experience in Top-level Companies (14123) 4565 [email protected] Summary A proactive and resourceful grounds landscaper with over 10 years' experience in a busy high-end estate. Excellent in a variety of semi-skilled and skilled landscaping tasks that include planting, watering, manuring, weeding, and related tasks. Seeking to use my landscaper skills to maintain your homes, garden, and grounds for a pleasant and beautiful landscape under no supervision. Work Experience Adernte Solutions, Senior Business Administration, Beijing, China06/2016 - Present Operated power equipment such as lawnmowers, tractors, twin-axle vehicles, electric clippers, and sawsMaintained and repaired landscaper tools and structures like buildings, fences, and benchesMixed and sprayed fertilizers, pesticides, and herbicides on grass, flowers, and trees, using hand and automatic sprayers, resulting in a 25% increase in production.Fudican Corp., Business Analyst, Shanghai, China03/2009 – 05/2016 Maintained an inventory of over 260 financial products, which increased client base by 35% and saved about $45006 in file management costs.Contributed analyzed ideas to the marketing budget that helped reduce costs by 22%.Conducted 30 products’ price market surveys and forecasted their best sale prices with 81% accuracy, increasing sales by 60% and revenue by 40%. SkillsHard SkillsBusiness AdministrationOperations ResearchFinancial ManagementBudgetingBusiness AccountingSoft SkillsProblem-solvingTeamworkCustomer CareCommunicationAnalytical Skills Education Masters of Business Administration, Fudan University, Shanghai, China09/2006 - 12/2008 Bachelor of Business Administration, Peking University, Beijing, China04/2002 - 04/2005
Career Development
Mar 6th 2024

Ultimate Freelancer Career Development Guide [+ Useful Resources]

Created by CakeGrowing admiration of flexible work times and escaping sedentary work conditions have definitely led to the freelancing boom these past few years. Freelancing, also known as independent contracting and project-based work, refers to a work arrangement of independently providing services or skills to different companies or individual clients based on projects. By freelancing, people believe they do not have to give up on their dreams to see the world, take opportunities, and be present in life, whilst still having a job to make a living. Career development for freelancers is one of the most crucially important aspects of the job - with contract-free work that implies demand and income uncertainty, it is beneficial for freelancers to always seek extra knowledge and further develop their skills for professional growth. This article will focus on exploring the creation of a career development plan, and the utilization of resources that are helpful for freelancers.Table of Contents:Importance of Career Development for FreelancersHow to Create a Career Development Plan for Freelancers?Resources Freelancers Can Use for Career DevelopmentConclusionImportance of Career Development for FreelancersIt is good to first start by acknowledging and truly understanding the importance of career development for a freelancing career.Freelancer career development can be extremely beneficial in the following ways: 1. Staying relevant in a dynamic market In our current generation, as the popular saying goes, change is indeed the new constant. The world presents us with new inventions, trends and industries every day - the ability to keep up and stay relevant through doing freelancing as a career includes keeping up-to-date with the direction your industry is going towards, and adapting professionally along the way. This way, you can always welcome new generations of clients in the long-run. 2. Expanding skills sets and services Flexibility is a major factor why people want to pursue a freelancing career. What many people are not aware of is that, with the flexibility freelancing encompasses, freelancers have more freedom to never stop trying new things in their field of expertise and continuously diversify their various skill sets, which they should definitely do. 3. Enhancing credibility and reputation Similar to white collar workers who have a 9-5 full time day job, a freelancer’s wonderful reputation can be a career catalyst. When clients are comparing your services off to other freelancers’, it can really quickly come down to your credibility and reputation. Knowledge on how to master personal branding and build your reputation should be a to-do in your career development plan. 4. Increase efficiency and productivity Always seeking strategies to improve your productivity when producing freelance work or services can save up much of your valuable time and energy! Because freelancers work independently and usually have a relatively smaller community, it is essential to work towards being more efficient and productive each day, which is a topic you will come across very often during developing your freelance career professionally. 5. Building a competitive edge Let your career development journey unleash unprecedented potential that only you can offer! Gain competitive advantage by exploring new areas of your field to then find unique domains you can specialize in. This takes time, but sooner or later, you will soon set your freelance career to a success!How to Create a Career Development Plan for Freelancers?What is a career development plan? A career development plan refers to a specifically outlined plan of actions or steps one must take to work towards achieving his career development goals, which includes upgrading skills and gaining experience. Not sure where to start? Lucky for you, we have listed these key steps and points you should definitely include in your career development plan: 1. Assessing Your Freelance Skills Before jumping directly into a specific area of your field that you “have decided” to develop professionally, it is best to first know where you currently stand - your strengths and areas that might need improvement. You can do this by firstly identifying the technical, soft, and niche-specific skills that you need to have to be successful in your industry. Afterwards, rate yourself honestly using a numerical or ordinal scale. Take into consideration the feedback and opinions of former colleagues as well. Online tests are also available on the internet, if you are trying to assess more technical skills such as programming languages or your proficiency using softwares. This also gives a great idea where you compare to by a benchmark. As the market is continuously evolving, honing in-demand skills is tremendously advantageous to maintain a competitive advantage amongst other freelancers. Make sure to include new skills as well! 2. Setting Freelance Career Goals Like many other things in this world, setting a goal is a crucial step in the creation of a plan. When creating your career development plan, set clear goals that can be a point you can always refer back to.To ensure that these goals are sustainable and will stick with you in the long-run, it is important to make them reasonable and achievable. Setting unrealistic goals can potentially demotivate you, causing you to be less productive. For a freelancer, this may look like: Number of projects increasing by 10% in the next 3 monthsGetting a certification this yearReaching and maintaining a 4.0/5.0 client satisfaction rateUnderstanding the fundamentals of a programming language in the next 6 monthsExpanding to another area of the field in the upcoming 2 yearsAlso, setting long-term and short-term goals separately can not only help you track your progress better, but can also keep you focused and motivated.3. Building a Strong Personal Brand Personal branding is never more important for anyone working independently and contract-free! The way you “carry yourself” and the way you make an impression to a client may determine whether a client wants to move forward with your service or not.Your personal branding should be welcoming, attractive, yet still exudes credibility. Most freelancers can show this through a portfolio, website, or a social media page. To make sure you are tailoring your portfolio so it highlights your services nicely, follow these tips below: Attach high quality visual content that can showcase your services pleasantlyFor social media: use hashtags, be active, and engage frequentlyHave a consistent, reputable branding across all platforms to create a cohesive online presence4. Navigating the Freelance Market To make sure that your amazing freelance services can reach the correct audience, do a thorough research on freelance platforms and marketplaces that are right for you. Different clients looking for different services go to different platforms - it is important to know which platforms best list freelance services in the field you’re offering. In order to become truly familiar with various platforms, it is helpful to network with fellow freelancers through conferences and other social events, where exchange of information amongst freelancers often occurs. Listening to other people’s past experiences may help give you an idea of what platform suits you best. 5. Managing Finances and Contracts For some people, doing finance and contract-related matters with nobody to help is probably the most dreadful part of freelancing. When you are just starting, you will have to understand how to set rates, do budgeting, do invoicing, as well as how to draft a contract. Surprisingly, these tasks will easily make up quite a big part of your career development plan. Clear and professional contracts will help you avoid undesirable misunderstandings and not having to do tasks beyond what has been agreed upon. This will also indirectly benefit your client, as they understand the term and other aspects of their project. When setting up contracts and settling on a rate with your client, be sure to include these important points: Scope of workPayment termsTimeline deadlineRevisionsOwnership rightsConfidentialitySignatures If you are not sure where to start in learning financial management for freelancing, here are a few resources that might help get you started: Freelancers UnionThe Balance MoneyFreshbooksMint Ultimately, if you still feel unsure and in need of more serious help, reach out to financial advisors and consultants, and be at ease with their professional services. 6. Upskilling and Continuous Learning Career development is all about continuous skill enhancement and acquiring knowledge. This should be what your career development plan revolves around. Freelancing tends to be more dynamic, which is why it is important to keep up with current trends and industry advancements. There are many numerous ways a freelancer can upskill, including taking online courses, attending seminars or workshops, and even networking at conferences. Keep on reading the article to find out resources that may help you in achieving your career development goals! Invest in yourself to add more value to your services - impress your client and stay relevant in the market!7. Time Management and Productivity Freelancers do not have a precise 9-5 working time clock, flexible working times are frequently glorified - what most people do not see, however, is that time management has become a common struggle for many freelancers. Being able to manage your time well, by doing time-blocking or using the infamous Pomodoro technique, can steer you far away from procrastination. To boost your efficiency, here is a list of tools and apps that can help you be more productive: TrelloTogglClockifyAsanaNotionGoogle Calendar No matter how productive you want to be when managing your working schedule, do not forget to also carve time out for yourself. After all, work-life balance is one of the big goals in freelancing - burnout is our greatest enemy! 8. Seeking Feedback and Professional Development Lastly, along the way, as a part of your continuous learning, do not stop asking feedback from clients, mentors, and fellow freelancers. Once you identify areas for improvement, you can work on them, and further add competitive advantage to your freelance services. Career development for freelancers is not a simple thing to do - although freelancers do not have supervisors to guide and advise them along the way, it doesn’t mean that they cannot learn from other, more experienced people in their field. Mentorship can boost your professional development, help enhance your skills, and is definitely beneficial for your long-term growth. After all, having someone who can help you excel and thrive in your career, and be proud to help, is never said to be undesirable.Resources Freelancers Can Use for Career Development There are plenty of handy tools available that can further guide and be a helpful reference for your professional development.Don’t forget to include utilizing these resources as a part of your plan to achieve your career development goals: 1. Specialist literature Specialist literatures are often used by experts to gain in-depth insights of a particular field, as these scholarly publications are deemed to be one of the most reliable sources to seek knowledge from. If you want to start your career development journey by understanding theories or interpreting data, specialist literature is a good place to start. Here is a list of well-known websites to help you in find the scholarly journal you’ve always been looking for: JSTOR - for general academic articles and research in various fieldsIEEE Xplore - for computer science, programming, and some areas in engineeringEmerald Insight - for business, management, and technology research 2. Webinars One of the best ways to gain insights in any particular field or industry is to learn from someone who has acumen and valuable experience in the industry for years and years! Webinars, which is short for Web-based Seminar, are online educational seminars delivered remotely, where you can learn, interact, and ask questions to experts in the field, from the comfort of your own home. From these webinars, you might get the opportunity to find a mentor that can help you with your career development plan! Other times, webinars are also referred to as online courses, which are recorded classes taught by experts and professors from reputable universities that you can watch at your own time. These online courses also often provide you with certifications, which can definitely add value to your freelancing career‘s credibility. These resources might help you find enriching Webinars: Eventbrite - for webinars across various fields including business, arts and technologyBrightTALK - for business, management, and technology webinarsSocial Media (LinkedIn Events, Facebook Events, Instagram, etc.) Some popular websites where you can look for online courses across all fields: CourseraedXUdemySkillshareMasterclassCodecademy (only for coding and programming courses) 💡Pro tip:If you are still in university and freelancing is your ‘uni part-time job’, attend seminars, workshops, and webinars that interest you! Most of the time, not only is it a good learning experience, but you can meet people in the community to network with. The best part of university events is that they are usually free!Many universities also offer free online courses from Coursera, LinkedIn Learning, and other academic learning sites to their students. Make sure that you utilize these resources as they might come in handy in the future! 3. Workshops or seminars Want to get hands-on, practical experience for your freelancing career? Learning by doing is definitely an effective way to grow professionally. If you cannot wait to implement the knowledge you have obtained from academic journals and online courses, taking part in a workshop is the next great step for you! Workshops are engaging and interactive sessions that allow participants to try and apply what they have learned in real-world scenarios. A workshop can be delivered using various methods, and usually includes practical activities such as collaborative projects, problem-solving tasks, and software tutorials. Where can I find workshops and seminars? Try these sites below:Meetup - for art, creative fields, and business workshopsEventbrite - for business, arts, and health workshopsSocial Media (LinkedIn Events, Facebook Events, Instagram, etc.)Local community centers, local universities/schools, local libraries 4. Blogs If the reason you chose freelancing as a career is because you prefer working by yourself and have minimal social interaction with others, then the idea of Webinars and Workshop may seem daunting. Online blogs, on the other hand, can be an amazing alternative that allows freelancers to learn from each other, have discussions and create a community. Reading blogs allows you to learn from people’s past experiences, get some useful tips and tricks, and also to expose yourself to different perspectives or strategies. Many online blogs and articles discuss about career development for freelancers - some of them are:Medium - for various blogs across all fieldsHubSpot Blog - for business, sales and marketing blogsCopyblogger - for marketing blogsHarvard Business Review BlogForbes 5. Conferences or fairs Despite the independence and flexibility a freelancing career offers, knowing fellow freelancers or professionals in your field, and having a sense of belonging in the industry, is still something nice to have. A way you can meet many other enthusiasts in your field is by going to conferences and fairs. At the end of the day, networking is a huge and important part of career development. Conferences and fairs are not usually held too often - typically annually, semi-annually, or once every few months, which is perfect if being social drains you! These events may introduce you to new innovations, or perhaps be the start of exciting collaborations. Some well-known conferences or fairs, especially for freelancers, are: Freelancer's SummitThe Freelance ConferenceSXSW for technology and the creative industriesWordCamp for web developmentBookExpo for creative writingTED Conferences6. Print magazines Print magazines are physically printed publications of magazines that usually cover a wide range of in-trend topics, which consumers read on a regular basis. Although its popularity has decreased with the rise of digitization, you can still definitely find invaluable insights on key trends of your specific field, or just generally of the current, latest news. Many people who are subscribers of the product state that printed magazines have saved them lots of time on compiling different kinds of news or information, with ease that the content is reliable. Additionally, several print magazines provide niche-focused content filled with profound knowledge, which can help you achieve your career development goals. Examples of sought-after printed magazines: The New YorkerReader’s DigestWired If you work in the creative industries, you might want to check out: Rolling StoneVoguePeopleCosmopolitanGQConclusion Setting clear career development goals and having a career development plan is an essential step to take as a freelancer in order to stay relevant and competitive in the ever-evolving market.Personal branding, financial management, and networking will have a significant influence on your professional career journey. Try your best to master them!There are plenty of resources freelancers can utilize to enhance skills, gain expertise, and add value to their careers. To conclude, in order to reach goals and be successful as a freelancer, career development is a key factor that cannot be skipped. Start taking small steps and never stop learning to accelerate your professional career - your future self will thank you! Cake is an online job search platform with thousands of postings for work in Taiwan, including internship, part-time, and freelance opportunities. Follow Cake to find more engaging content and advice on how to excel professionally!With Cake, an online resume builder, we provide you with hundreds of free professional resume templates and various resume format examples that help showcase the best you. Landing your dream job will be a piece of cake!Create Resume--- Originally written by Lorencia Ang Budijono ---
Industry & Job Overview
Jan 13th 2026

Ingin Jadi Business Development? Ketahui Tugas, Skill Sampai Gajinya!

Sering menemukan lowongan kerja untuk posisi Business Development atau BD? Pastinya kalau sedang scrolling di situs lowongan kerja akan menemukan lowongan pekerjaan business development yang dibuka oleh beberapa perusahaan baik start-up maupun korporat. Banyak orang yang sering mengira bahwa business development adalah bagian dari tim marketing atau sales. Padahal, nyatanya bukan seperti itu. Sebenarnya, apa sih tugas dari business development? Jurusan apa yang cocok agar dapat bekerja di bidang bizdev? Dan apa perbedaan business development dan sales?Daftar isi:Pengertian Business DevelopmentTugas dan Tanggung Jawab Business DevelopmentSkill yang Dibutuhkan Business DevelopmentCara Menjadi Seorang Business DevelopmentApa itu Business Development? Business development adalah pembangunan ide, inisiatif ataupun aktivitas yang membuat perusahaan lebih baik. Baik dalam hal meningkatkan penjualan, meningkatkan profitabilitas, meningkatkan cakupan pasar, mencari klien atau membuat kerjasama yang strategis dengan perusahaan lain.Peran business development sangatlah penting bagi perusahaan, dan melaluinya, perusahaan mendapatkan kesempatan baru untuk berkembang dan meningkatkan pendapatan (Forbes). Jika diterjemahkan ke dalam bahasa Indonesia, pengertian business development adalah pengembangan bisnis. Perbedaan Business Development dengan Sales Apakah business development sama dengan sales?Meskipun banyak orang yang mengira BD dan sales itu sama, kedua peran ini sebenarnya peran yang berbeda. Perbedaan business development dan sales terletak pada cakupan pekerjaanya. Cakupan pekerjaan dari seorang bizdev luas, tidak hanya penjualan (sales) dan pemasaran (marketing) saja, namun juga menjalani kemitraan (partnership), strategi pasar, dan pengembangan bisnis. Jabatan Gaji Business Development Karier business development bisa dimulai dari Business Development Analyst/Officer/Staff. Lalu tahapan selanjutnya Business Development Associate atau Manager, Business Development Executive dan yang jabatan paling tinggi adalah VP of Business Development. Gaji business development itu beragam, dimulai dari UMR sampai ratusan juta per bulannya. Business Development Kuliah Jurusan Apa? Biasanya yang bekerja di posisi bisdev kebanyakan merupakan lulusan bisnis, manajemen, ekonomi, komunikasi, akuntansi maupun teknik industri. Karena biasanya jurusan-jurusan tersebut mempelajari tentang bisnis dan manajemen sebuah perusahaan, yang tentunya dibutuhkan oleh posisi business development. 💡 Pro tip Kesempatan juga terbuka untuk kalian yang bukan merupakan lulusan jurusan seperti di atas. Asalkan kalian memiliki kegigihan untuk mempelajari hal baru, kalian pasti bisa! Tugas dan Tanggung Jawab Business Development Secara garis besar, tugas dan tanggung jawab seorang business development adalah menciptakan “value” atau nilai untuk perusahaan dari pelanggan, pasar, dan hubungannya. Jika kamu menanyakan seseorang yang bekerja di posisi business development, mungkin kamu akan mendengar jawaban yang berbeda tentang job desk mereka sebagai seorang bisdev. Kok bisa begitu? Jawabannya karena peran business development berubah seiring pertumbuhan perusahaan, apa yang berharga bagi mereka dalam jangka panjang berubah seiring pertumbuhan perusahaan. Simak paragraf berikut ini untuk lebih jelasnya. ➡️ Early-stage Startup Di perusahaan yang baru mulai, biasanya pekerjaan seorang business development terkenal menjadi tahapan tersulit BD. Fase startup merupakan saat-saat dimana lini bisnis baru diluncurkan dan ide dikembangkan. Pada tahapan ini, sangat penting untuk menciptakan nilai jangka panjang untuk pelanggan. Fungsinya agar perusahaan dapat membuktikan bahwa produk/jasa yang mereka tawarkan dapat disukai pasar. Aktivitas yang dilakukan oleh BD di tahapan start up sangat beragam dan lebih berfokus ke arah sales dan product development.📝 Contohnya tugas business development di early-stage startup Melakukan riset pasar dan mengidentifikasi pelanggan potensialPenetrasi ke pasar baru dan mendapatkan pelangganMencari karyawan dan memberikan pelatihanMengembangkan produk sehingga dapat menciptakan nilai tambahMengetahui keadaan industri dan kompetitor Banyak perusahaan startup yang gagal karena di tahap awal mereka gagal untuk menerapkan model bisnis yang cocok untuk pasar (market). ➡️ Growth-stage Startup Fase ini bisa terjadi setelah setahun atau beberapa tahun perusahaan berdiri. Pada fase bertumbuh dan melakukan ekspansi. Pekerjaan business development di tahap ini berfokus tentang bagaimana cara mencapai pertumbuhan dengan mengevaluasi produk dan pelanggan yang ada. Di tahap ini, dengan dana yang cukup dimiliki perusahaan, tugas bizdev pun semakin beragam seperti:📝Tugas business development di growth-stage stratup Mengembangkan produk baruMelakukan ekspansi ke pasar (market) baruMenerapkan pemasaran agresif atau channel lainnya untuk menarik lebih banyak pelangganMerger dan Akuisisi (MA)Menganalisis data untuk memahami potensi pasar atau produk ➡️ Mature Company/Perusahaan Besar Perusahaan besar biasanya sudah memiliki pendanaan yang stabil dan memiliki jumlah karyawan yang banyak. Pekerjaan sebagai bisdev di perusahaan yang lebih besar akan semakin spesifik dan menguasai bidang tertentu. Beberapa pekerjaan sehari-hari yang akan dijumpai oleh seorang business development pada perusahaan besar adalah:📝Tugas business development di perusahaan besar Cost cutting atau pengurangan biaya dengan mulai melakukan outsourcingBekerja sama dengan divisi lain untuk memenuhi kebutuhan pelangganMerencanakan dan memantau kegiatan pemasaranMelakukan riset terhadap organisasi atau perusahaan lain untuk membangun hubungan profesionalMemastikan bahwa target yang telah ditentukan tercapai dan terus mengembangkan kemampuan tim Pekerjaan menjadi seorang bizdev dapat beragam sesuai dengan ukuran dan industri perusahaan masing-masing. Cakupan kerjanya juga luas mulai dari pemasaran, cost saving, partnership, dan hal lainnya yang berkaitan dengan pengembangan bisnis. Skill yang Dibutuhkan Business Development Melihat pekerjaan yang begitu beragam dan penting bagi keberlangsungan suatu bisnis, seorang bizdev harus memiliki skill di bawah ini agar bisa menjalankan posisinya dengan baik. Di bawah adalah 6 kemampuan yang harus dimiliki seorang bizdev:1. Komunikasi dan Negosiasi Seperti yang telah dilihat di atas, seorang business development akan bertemu dengan banyak orang dan partner yang kelak akan bekerja sama dengan mereka. Diperlukan kepercayaan diri dan kemampuan storytelling agar bisa menyampaikan maksud dengan lengkap dan benar. Bukan hanya pandai berbicara, namun juga menjadi pendengar yang baik sehingga dapat mengetahui hal yang dibutuhkan oleh klien. Seorang business development juga harus tau cara bernegosiasi yang baik agar bisa mendapatkan kesepakatan yang terbaik dan menguntungkan bagi kedua belah pihak.2. Analisa Data, Riset dan Strategi Seorang business development harus mampu menganalisa data dengan baik untuk mengambil keputusan yang tepat. Melakukan competitor benchmarking atau riset terhadap kompetitor untuk mengetahui standar di industri. Hal ini diperlukan untuk mengarahkan perusahaan untuk terus berada di atas kompetitor.3. Project Management Salah satu kunci keberhasilan business development adalah memiliki skill manajemen proyek yang baik. Seorang business development harus bisa menjadi pemimpin yang mampu menangani perusahaannya dari segala aspek.Contoh skill manajemen proyek untuk business development:Memonitor, mendelegasikan dan memastikan bahwa setiap tim menyelesaikan tugasnya dengan baik dan tepat waktuKemampuan untuk mengatasi konflikMengevaluasi performa dan mendukung timHal ini dibutuhkan agar mereka mampu mencapai tujuan bersama-sama.4. Business Intelligence (BI) Skills Pengertian dari business intelligence adalah pemahaman mendalam mengenai industri dan kemampuan untuk mendapatkan wawasan dari pasar. Sebagai seorang bisdev, sangat penting untuk mengetahui apakah produk dari perusahaanmu itu cocok untuk pasar saat ini? Apakah perusahaan telah menentukan target audience yang tepat? Bagaimana umpan balik konsumen terhadap produk? Biasanya seorang business development akan melakukan analisa dan survei untuk mengetahui posisi perusahaanya di industri tersebut.5. Fleksibel dan Mampu Beradaptasi Kondisi perusahaan dan ekonomi tidak akan selalu sama dari tahun ke tahun. Pastinya akan ada perubahan yang tidak diduga ataupun kompetitor baru yang bermunculan. Seorang business development harus bisa menyesuaikan perusahaannya dengan keadaan dan mengadaptasi cara baru agar bisa terus bertahan dan berkembang di industri mereka. Untuk itu, rasa ingin tahu yang tinggi untuk selalu up-to-date tentang trend ekonomi, serta trend perkembangan industri dan teknologi sangat diperlukan. Jika tidak mau berubah dan ingin tetap berpegang pada strategi awal, perusahaan bisa-bisa ketinggalan jaman dan sudah tidak cocok dengan kebutuhan masyarakat.6. Computer Skills Saat ini, setiap karyawan sudah diwajibkan untuk dapat mengoperasikan komputer, seperti Microsoft Office dan Online Meeting Tools. Namun, ada beberapa software yang biasa digunakan oleh business development antara lain CRM, email management, marketing automation software dan accounting software untuk membantu pekerjaan sehari-hari. Cara Menjadi Business Development Associate Jika kamu tertarik untuk menjadi seorang bizdev, berikut adalah cara untuk menjadi business development: 1. Cari Pengalaman Magang Agar dapat mempermudah mendapatkan pekerjaan menjadi seorang business development, pengalaman internship atau magang diperlukan. Dengan adanya magang, kamu bisa belajar lebih awal dari perusahaan sebelumnya tentang model bisnisnya dan belajar dari para senior. Jaman sekarang, banyak perusahaan yang membuka lowongan internship untuk business development. Kamu bisa mencari di situs lowongan kerja dengan kata kunci business development internship. Salah satu situs lowongan kerja yang bisa kamu gunakan adalah Linkedin. 📚 Baca juga:8 Situs Lowongan Kerja Terbaik dan Terpercaya Indonesia 2. Terus Up-to-Date dengan Perkembangan Baru Untuk menjadi seorang business development yang handal, diperlukan pengetahuan yang luas mengenai segala sisi industri bisnis. Selalu perbaharui pengetahuan dengan membaca berita ekonomi, perkembangan teknologi dan juga industri. Kembangkan pengetahuan tentang pemasaran, akuntansi, ataupun manajemen agar dapat membantu kamu di pekerjaan nanti.3. Persiapkan CV Untuk mendapatkan pekerjaan pertama, tentunya diperlukan Curriculum Vitae (CV) untuk melamar pekerjaan. CV business development yang baik harus dibuat sedemikian rupa sehingga menonjolkan kemampuan dan pencapaianmu. Jika ini merupakan kali pertama kamu membuat CV untuk melamar pekerjaan business development, kamu bisa melihat contoh CV business development di bawah untuk dijadikan referensi. Contoh CV Business Development - Dibuat di CakeResume Tertarik menjadi business development? Selain persiapkan skill, yuk, persiapkan juga CV business development untuk melamar pekerjaan 🎉 Buat CV Berikut merupakan semua hal yang perlu kamu ketahui jika ingin melamar pekerjaan menjadi business development. Penting juga untuk mengetahui ukuran perusahaan dan jenis industri yang dimasuki, karena ini akan mempengaruhi tugas business development pada pekerjaan sehari-hari. Dimana pun itu, baik menjadi business development di perusahaan besar maupun start up, pekerjaan yang booming selama 10 tahun terakhir ini tentunya seru, menantang, dan terus membuatmu berkembang. Jika kamu merasa memiliki keterampilan seorang business development dan menyukai pekerjaannya, yuk mulai mempersiapkan hal yang dibutuhkan dan lamar pekerjaan tersebut. Selangkah lebih dekat menuju pekerjaan impian.👉 Baca juga artikel kami tentang Business Development Manager!CakeResume adalah website untuk membuat CV terbaik yang bisa menunjukan professional branding kamu di mata HRD. Kamu bisa langsung menggunakan template CV ATS-friendly dari CakeResume dan download dalam bentuk PDF, 100% gratis! Selain bikin CV gratis, kamu juga bisa buat portofolio dan cari kerja dengan website lowongan kerja atau aplikasi cari kerja CakeResume. --- Ditulis Oleh Jane Setiady ---
Resume & CV
Jul 17th 2024

Retail Sales Associate Resume Examples and Writing Guideline 2024

Table of Contents How to Write a Winning Retail Sales Associate Resume Tips for Writing the Best Retail Sales Resume Retail Sales Associate Resume Examples Conclusion Every year there are approximately 563,000 job openings for retail sales workers in the US. And while these jobs are primarily about interacting with people, it is still important to present a great and professional resume to get your foot in the door. A retail sales associate is responsible for dealing with customers in a retail environment. Their duties include answering customer inquiries to recommending and explaining product features to operating checkouts. A good retail sales associate resume serves as your first impression with potential employers. A well-crafted resume highlights your relevant retail skills, experience, and accomplishments and demonstrates your overall suitability for the job.How to Write a Winning Retail Sales Associate Resume Resume Header Everyone should have their full details at the beginning of their resume, aka resume header,as specified below. Make sure that this information is accurate, up-to-date, and easily accessible: Full name. If you have a hard-to-pronounce name, consider including your English name or a phonetic spelling in brackets.Professional title. Make sure to align this title with the one you're applying for.Email address. While using an email address you have since college is okay, make sure that it looks (or sounds) professional.Phone number. If you cannot be reached via phone number, remember to mention your preferred contact method in your cover letter.Location information. This information can opt-out if you're applying for remote work, or you can mention the country instead of the city you're in.Social Media Profiles: Depending on the sales position, consider adding relevant social media profiles (Instagram, Facebook, LinkedIn) as some retail jobs may require working knowledge of these apps. 💡Pro Tip: Unnecessary personal details such as home address, gender, date of birth, etc. can be omitted. Resume Headline A good resume headline should get hiring staff interested in you as a candidate and encourage them to read further. A resume headline is an introductory phrase on the top of a resume that succinctly highlights your strengths and experience. This is typically one line and gives employers an overview of why you’re an ideal fit for the sales position. Tailoring your resume headline according to the job to which you are applying is recommended. This means to try and incorporate keywords related to the required skills, qualifications, or experiences in the job description. Here are 3 retail sales associate resume headline examples: Retail Sales Associate Resume Headline Example #1Outgoing Fresh Graduate with a Passion for Customer Service and Hands-On Volunteer Experience Looking for a Fulfilling Sales PositionRetail Sales Associate Resume Headline Example #2Experienced Sales Associate with 2 Years in Department Store Environments, Proficient in POS Systems and Product Display StrategiesRetail Sales Associate Resume Headline Example #3Senior Sales Associate for Electronics and Housewares Chains with 4 Years Expertise in Customer Service and Product Knowledge 💡Pro Tip: You can use this resume headline in your LinkedIn or Cakebio to catch the attention of a recruiter. Career Objectives A good objective for a retail sales associate resume shows your overall career goals to allow recruiters to understand your ambitions and qualifications. Typically 2 sentences or bullet points long, the career objective includes keywords about your career goals, positive characteristics (customer-facing, enthusiastic), relevant experience and any noteworthy achievements. Make your description clear and concise, and tailor your career goals to match with the opening job. The career objective can replace the resume headline section if desired. It is typical for those with less experience as a sales associate or for those who wish to change careers to write a career objective. Otherwise, opting for a resume headline or summary will be more appropriate. The power of a career objective for a retail sales associate is about showing your dedication. When recruiters see a personal connection between you and the position, they are more likely to trust that you will take the role seriously. Here are some examples of retail sales associate career objectives: Retail Sales Associate Resume - Career Objective Example: #1Objective: Recent graduate excited to apply hands-on client experience from my internship to contribute effectively as a full-time Sales Associate. Keen to apply my skills in sales, communication, and teamwork to drive sales and customer success for a high-level store.Retail Sales Associate Resume - Career Objective Example: #2Outgoing Sales Associate with 2 years of immersive experience in gaming stores. Adept at providing exceptional customer service, extensive product knowledge, and fostering a welcoming environment for gaming enthusiasts. Looking to leverage my sales expertise and passion for gaming to an exciting retail environment.Retail Sales Associate Resume - Career Objective Example: #3Outgoing Sales Associate with 2 years of immersive experience in gaming stores. Adept at providing exceptional customer service, extensive product knowledge, and fostering a welcoming environment for gaming enthusiasts. Looking to leverage my sales expertise and passion for gaming to an exciting retail environment. Work Experience No matter what kind of retail job for which you are applying, the most important part of your sales associate resume is the work experience section. This section lists your previous experience and gives insights into your abilities for potential employers. By detailing your past roles and responsibilities, this section showcases your ability to perform duties like engaging with customers, organizing product displays, cash register operations, and working with teammates. Many applicants face the dilemma that they have little work experience or no experience in retail. Even without experience directly relevant to the retail sales associate role, you should include other positions or volunteer experience and show why they present you as a good fit for the job. Here are some examples of a well-written retail sales associate work experience section: Retail Sales Associate Resume - Experience Section - Example #1Retail Sales Associate | Banana RepublicApril 2022 to Present Assisted customers in selecting merchandise that met their style preferences and needs, resulting in increased sales and customer satisfactionDemonstrated expert knowledge of Banana Republic's products, including clothing, accessories, and seasonal collectionsOperated cash registers and processed transactions accurately and efficiently, handling cash, credit card payments and returnsMaintained a clean and organized store environment, including restocking merchandise, arranging displays, and ensuring visual merchandising standards were met Retail Sales Associate Resume - Experience Section - Example #2Volunteer | XYZ Events ManagementMay 2023 to August 2023 Provided dedicated support to clients at corporate events, ensuring smooth operations and exceptional attendee experiencesEngaged with event participants to promote products, services, and event features, enhancing overall guest satisfactionAssisted in setting up event venues, arranging booths, displays, and promotional materialsCollaborated closely with event organizers and fellow volunteers to execute tasks effectively and contribute to the success of each event Retail Sales Associate Resume - Experience Section - Example #3Senior Retail Sales Associate | Luxe BoutiqueFebruary 2022 to Present Provided personalized customer service to clientele in a high-end retail environment, building lasting relationships and fostering brand loyalty.Utilized extensive product knowledge to assist customers in selecting luxury apparel and accessories tailored to their individual tastes and preferences.Mentored and trained new team members on sales techniques, product knowledge, and customer service standardsAssisted in managing inventory levels, conducting stock checks, and coordinating merchandise displays Created by CakeResume Retail Sales Associate Skills for Resume The skills section for a retail sales associate resume is a way to highlight your uniqueness. Job postings for sales associates might spell out specific skills required (like a language or cash payment system) and this is the space for you to show off your appropriateness for the job. Furthermore, retail jobs require specialized skills tailored to the specific type of store. For example, proficiency in technical knowledge and troubleshooting skills is essential in an electronics store. Home goods stores require an understanding of interior design principles and home organization techniques. And luxury goods stores demand expertise in brand knowledge and personalized customer service. Adaptability and proficiency in specialized skills will always make your retail sales associate resume stand out and make you a well-rounded candidate. Here are some common retail sales associate skills for your resume: Hard skills Customer service - Exceptional service to customers, addressing inquiries and resolving complaintsProduct knowledge - Understanding of the products being sold, including features, benefits, and specificationsSales techniques - Proficiency in techniques like upselling, cross-selling or suggestive sellingCash handling - Cash transactions, processing payments, and balancing cash registersInventory management - Monitor and manage inventory levels, conduct stock checks, and assist with inventory control.Point of Sale (POS) systems - For processing transactions and generating sales reportsMicrosoft Office - Proficiency in using Microsoft Word, Excel, and OutlookData entry - Recording sales transactions, customer information, and inventory updatesOrganizational skills - Organize merchandise displays and maintain cleanliness in the storeSocial media management - For promoting store events and products and engaging with customers onlineProduct demonstration - Ability to conduct product demonstrations and provide product recommendations Soft skills Interpersonal skills - Build positive relationships with customers and colleaguesCommunication skills - For interacting with customers, colleagues, and managementActive listening - Attentive listening skills to understand customer needsAdaptability - Adapt to changing priorities, work schedules, and store policiesProblem-solving - Capacity to identify issues, troubleshoot problems and find appropriate solutionsTeamwork - Collaboration with colleagues to achieve store goalsTime management - Prioritize tasks, handle multiple responsibilities, and meet deadlinesAttention to detail - Tasks such as accurately processing transactions, organizing merchandise displays, and maintaining store cleanlinessPositivity - Maintain a positive attitude and demeanorSalesmanship - Ability to persuade and influence customers through effective sales techniquesConflict resolution - Resolving conflicts or disagreements with customers or colleagues 📚Further reading: 100+ Soft Skills to Add in Resume [+ Pro Tips ATS Friendliness] Education Education is not always a requirement for sales positions. Yet Including an education section on a retail sales associate resume is important for several reasons. While a college degree may not always be a necessity for retail positions, having one can signal to employers that the candidate possesses strong skills such as critical thinking, communication, and time management. Additionally, if you are currently a student then this will indicate to employers that they will have to consider your class schedule with future work shifts. Moreover, listing relevant coursework or academic achievements can showcase areas of expertise that may be applicable to the retail environment, such as marketing, business administration, or customer service. Here’s an example of how to write an education section on your retail sales associate resume: Retail Sales Associate Resume - Education ExampleAssociate’s Degree in Textiles AppareCommunity College of Arizona, 2019-2023Relevant Coursework: Consumer Behavior, Product Development, Textile Processing If you haven't graduated yet but are still pursuing a degree, you can adapt the education section on your resume to reflect your current academic status. This also lets hiring managers know your current school commitments. Here's how to write this kind of section: Retail Sales Associate Resume - Education ExampleBachelor of Arts in English LiteratureUniversity of Texas, Anticipated Graduation May 2024GPA: 3.7 📚Further reading: How to List Education on Resume|Examples, Templates, Writing Tips Tips for Writing the Best Retail Sales ResumeStart with the Right Resume Format Be aware of the three different resume formats and choose the one that suits your needs: Chronological Resumes:The chronological resume is the most commonly used resume type where you list your work experience in reverse chronological order, from the most recent to the least recent. If your past several work experiences align with the position for which you are applying, then go with this format.Functional Resume:A functional resume highlights your skills rather than your chronological experience in your resume. This resume format is highly suitable for recent graduates with limited work experience or people changing careers. It's important in a functional resume to provide examples of how you have applied these skills in your previous experiences.Combination Resume:A combination resume also focuses on skills but uses work experience as a supplement to support skills. This is great for people who are switching careers, and much of their work experience might not be relevant. Use Keywords from the Job Description It’s important to use keywords from the job description on your retail sales associate resume as many large companies use an Applicant Tracking System (ATS) for hiring. An ATS is a type of software used by employers to scan, rate, and organize resumes submitted for their positions. It scans applications looking for keywords, specific skills, and experience that are important to the job. Those keywords are usually mentioned in the job listing, sometimes more than once, so applicants should take note which ones to include on their resumes for a high-rated ATS.

 Consider the following steps when incorporating keywords: Read the job description:Before incorporating keywords, make sure to read and analyze the job description as each company will have different requirements. Example: “Seeking a responsible sales associate for providing exceptional customer service, handling cash transactions, and maintaining an organized store environment in a high traffic franchise.” Analyze the keywords mentioned:With the above-mentioned example, you can see some highlighted keywords, such as “responsible, exceptional customer service, handling cash transactions, organized store environment, high traffic.” Craft your sentences using the keywords:So now, your job is to incorporate these keywords into your resume. Here's how you can write it: Ensured exceptional customer service by assisting patrons with inquiries, product selection, and providing detailed product knowledge. Responsible for efficiently handling cash transactions, including processing payments, issuing refunds, and balancing cash registers. Maintained an organized store environment amidst high traffic, restocking shelves, arranging displays, and ensuring cleanliness By incorporating these specific keywords into your resume, you increase the likelihood of your application successfully navigating through ATS filters. Quantify Descriptions Where Possible Since a lot of retail sales associate jobs deal with transactions and money, quantifying descriptions on your resume can provide tangible evidence of your success. For instance, quantifying sales volumes, upselling success rates, or customer satisfaction scores adds specificity and credibility to your resume. It not only provides a clearer picture of your capabilities but also allows employers to quickly assess how effective you can be in the job. Simply writing on your resume that you helped “increase customer traffic” is not as effective as saying that you “brought about a 15% increase in customer traffic in 3 months”. Numbers like these can highlight efficiency, productivity, and the ability to meet or exceed performance targets, ultimately making your resume more competitive. Here’s a list of examples where you can potentially quantify results and use data to impress potential employers on your retail sales associate resume: Customer satisfactionUpselling successConversion ratesAverage transaction valueInventory managementCustomer retentionCash handling accuracySales growthCross-selling successAttendance and punctualityPerformance awards or recognitionsCustomer trafficTraining impact Retail Sales Associate Resume ExamplesRetail Sales Associate Resume Example #1Retail Sales Associate Resume Example #1 Retail Sales Associate Resume Example #2Retail Sales Associate Resume Example #2 Retail Sales Associate Resume Example #3 Retail Sales Associate Resume Example #3 Conclusion Putting together a well-crafted retail sales associate resume is not as hard as you might think. Since retail associate positions can be found in a number of different sectors, there are many things to consider when putting together a strong resume that will get you noticed. A good retail sales associate resume should always look professional and be well-organized. Follow the tips above for each section of your resume and make sure you include some appropriate skills and keywords that will stand out to employers and get you that big interview. If you're looking for more career advice, follow Cakefor more insightful tips. Transform your job search with Cake – create standout resumes in minutes with our resume builder. Drag-and-drop elements, customize, and shine online, all without spending a dime. Start building your professional presence today.Create My Resume — Originally written byMichael Reid —
Recruitment & HR
Oct 30th 2024

How to Write a Concise Business Development Job Description (+Templates)

Acquiring highly talented business developers for your company begins with job descriptions. To ensure you get the optimal number of qualified applicants, you need to write the job description clearly. An unclear job description will turn away candidates who are required to contribute due to them simply not understanding their role or thinking that they are underqualified. A good business development job description will break down the day-to-day work for the job, explain the details and environment of the company, and provide benefits that can attract strong candidates. If you are a business development representative seeking jobs, you can also refer to this article to understand the usual requirements for this role.Table of Contents What is a Business Development Role? Key Elements of a Business Development Job Description 3 Business Development Job Description Templates What is a Business Development Role? The goal of business development is to expand business. To accomplish this, business development representatives need to network with other companies, research new markets, and consistently communicate with cold leads. The skills needed to become a great business development manager are similar to those of a sales rep. A critical difference between the two is what they are trying to accomplish. Sales reps are about sealing the deal, and often, their clients are warm leads (inbound sales). Business development managers may engage in sales but primarily seek to build relations that will grow the company. This can mean partnering with another company to increase distribution. Another example is a business sales manager who can also form a relationship with an advertising firm to help spread awareness of its brand in a specific market. An act like this is still different from an in-house marketing role since a business development manager's goal is to increase company revenue, while a marketer is focused on brand awareness and the consumer's actions. To find a successful business development representative, you'll need someone who has: Experience in business development, sales, account management, or other jobs with considerable skill overlap.An understanding of the relationship of sales, marketing, and business development.Advanced soft skills such as negation and communication.The ability to work alone while also having the flexibility to partner with a team.Capable problem-solving and an analytical mindset. The Key Elements of a Business Development Job Description Every job description can be broken down into several parts. Emphasize clarity and conciseness for every section. Job Title: The title should be clear and straightforward to understand. Always capitalize the first letter of every word in the title, e.g., "Business Development Manager" or "Business Development Representative." Job Summary: Quickly sum up the primary goal of the position and how it can help the company.Key Responsibilities: List in sentence-long bullet points the duties, obligations, and functions of the role. For business development, this includes maintaining relationships, negotiating deals with other businesses, discovering new markets, and creating business strategies to further growth.Skills and Qualifications: Highlight skills that business development representatives need to possess, such as organizational, communicative, and interpersonal skills. Qualifications usually consist of experience related to business development, sales, using business-oriented software, or having accolades such as a bachelor's degree and certifications. Preferred Qualifications: Further accolades that can make a candidate more competitive, like experience working in certain markets, technical experience related to the company's industry, or a master's degree in business.Salary and Benefits: The compensation clarifies that it's worth it for people to apply for the position. Don't overlook the importance of benefits like vacation days, equity, and insurance.3 Business Development Job Description TemplatesBusiness Development Manager in the Tech Industry Job Summary The Business Development Manager will report directly to the Vice President of Sales and will work with industry leaders to develop the growth of premium cloud storage-oriented products. The Business Development Manager will have high autonomy in creating strategies and developing ideal clients for prospective clients in lucrative markets. You'll become an expert on our products and provide invaluable advice not only to our executives but also to the RD department regarding the company's storage direction. The ideal candidate needs strong organizational skills and the ability to communicate big ideas in a persuasive, professional tone. Business Development Manager Responsibilities: Support executive-level clients in helping stakeholders achieve their vision, guiding their decisions with optimization in mind.Adapt information from CRM into processed flows, demonstrating critical business processes throughout the organization.Gain in-depth knowledge of relevant technologies and products, including learning their life-cycle, upgraded models, alternative technologies, and scalability potential. Skills and Qualifications: 4-6 years of experience in business development, sales, or account management.Strong interpersonal skills and the ability to collaborate with marketing and sales.Familiar with CRMs, notably Salesforce.Bachelor's degree in business administration, marketing, or an IT-related field. Preferred Qualifications: Salesforce certified.MBA or another business-related Master's degree. Salary and Benefits: $80,000-100,000. 401(k), ESOP Business Development Manager at eCommerce platform Job Summary: You'll aggressively expand our business into international markets, defining new territories and being at the forefront in saturating emerging clients and institutions. You will collaborate closely with the internal team to expand our product offerings, drive client acquisition, and identify new revenue streams. Creativity is highly encouraged, and we hope you can develop unique ways to spread awareness of the company's products while also consulting our marketing department. Our goal is to become cemented in Latin America and Asia, and you'll be at the forefront of that frontier. Key Responsibilities: Utilize the sales process from initial contact to closing through proposals, presentations, and meetings to express high-potential business opportunities.Convert product knowledge into advising and persuading clients toward further business expansion.Work with marketing to develop creative ways to market to international audiences. Skills and Qualifications: A strong track record of hitting sales targets, and consistent growth in revenue generation.Phenomenal written and verbal skills. Knowledge of generating leads and connections.Strategical thinking for both short-term and long-term business planning.Bachelor's degree in business administration, communications, or marketing. Preferred Qualifications: Business-level proficiency in Mandarin Chinese, Spanish, or Japanese.Prior business development experience in the East Asian or Mexican market. Salary and Benefits: $70,000-$85,000. 401(k), ESOP $70,000-$85,000.Travel reimbursement. Access to the company gym.Generous PTO. Business Development Specialist Working in Retail Company Job Summary: Our business development specialist is someone who is comfortable being outside the office and meeting clients face to face. The business development specialist will see clients more often than you see many of their colleagues, so independence is a highly relevant characteristic. Our goals revolve around growth and sustainable business. This is not a high-pressure position for closing many deals quickly, but it prioritises finding high-quality clients and building long-term relationships with them. Key Responsibilities: Produce and maintain key information on target clients using a customer database.Attend networking functions and other events on a monthly basis, representing our brand and demonstrating value to other companies of interest. Customize sales plans with general managers in underperforming territories. Skills and Qualifications: At least 2 years of experience in business development or sales within the retail market.Proven ability to expand company resources through building new business deals.In-depth understanding of the retail market and industry trends.Proficient in Microsoft Office.A college degree in communications, marketing, English, or a field that is business-related. Preferred Qualifications: Experienced in hosting seminars and demonstrations at trade shows and conferences.Working knowledge of using HubSpot CRM. Salary and Benefits: $60,000-$70,000. Medical, dental, and vision insurance. Best Practices for Writing a Business Development Job Description Using clear and strong writing significantly enhances the effectiveness of your job description. Whenever possible, avoid starting sentences with pronouns. For example, phrases like "Effective at using CRMs" are preferable to "We are looking for someone who is effective at using a CRM" when listing qualifications or skills. Be cautious about using excessive jargon, especially if the position is open to business developers from other industries. Additionally, provide details about your company to help applicants understand the work environment. Mention whether it is casual, fast-paced, teamwork-oriented, multi-national, and so on. This approach helps build trust with potential candidates. Conclusion Ensure that you write your business development job description with concise and clear language that highlights the goals, tasks, and duties that you want your business development manager to perform. A key aspect of recruiting is to demonstrate how your potential employees will contribute to the growth of your company. To get the most out of this template, you can directly adapt these practices to your business development job description. If you think there are other good examples of templates for business development managers or other related positions, share your thoughts below.— Originally written by Chris Grudge —
Industry & Job Overview
Feb 28th 2025

Business Analyst vs Business Development: Key Differences Explained

Business Analyst vs Business Development Choosing between a career as a Business Analyst (BA) or a path in Business Development (BD) can feel like standing at a crossroads, each way offering unique and exciting opportunities. If you're feeling pulled in both directions, you're not alone. These two roles are fundamental to business success, but they bring different strengths to the table. In this article, we'll explore what it means to be a Business Analyst versus a Business Development professional, break down their key differences, and guide you toward the path that might be the perfect fit for your skills and ambitions. Table of Contents Definition: The differences between Business Analyst (BA) and Business Development (BD) Business Analyst vs Business Development: Skill Set Comparison Business Analyst vs Business Development: Salary and Outlook Choosing the Right Career Path Conclusion Definition: The differences between Business Analyst (BA) and Business Development (BD) Whether you're a fresh graduate, someone ready to make a career leap, or simply curious about where your talents could shine the most, this guide will help you make a confident choice in today’s competitive job landscape. What is Business analyst? First, we will start by learning about the role of a Business Analyst. A Business Analyst (BA) plays an essential role in helping organizations improve how they work. They do this by identifying business needs, analyzing data, and developing solutions that make business operations more efficient. Think of Business Analyst role, the link between business stakeholders and IT teams— ensuring everyone is on the same page and that projects align with the company’s overall goals. They spend a lot of time talking to stakeholders to understand what’s needed, analyzing data to uncover trends, and creating models that visualize business processes and highlight areas for improvement. They also work closely with IT teams to design and implement new systems or make changes that add real value. At their core, BAs are all about finding ways to streamline business processes, boost productivity, and solve challenges through data-driven insights and strategic thinking. When it comes to career progression, BAs usually start as Junior Analysts, then move up to Business Analyst, Senior Analyst, and eventually a Business Analysis Manager. Some BAs also choose to transition into roles like Product Manager or Consultant as they gain more experience. To thrive in this field, a BA needs a mix of skills— strong analytical thinking, problem-solving abilities, and effective communication are key. Technical skills, such as working with SQL, Tableau, or Excel, combined with solid stakeholder management, can really help you stand out and grow. Nowadays, the demand for Business Analysts is on the rise across many industries, from tech to healthcare to finance, as companies increasingly rely on data to make smarter decisions. This role is perfect for those who love problem-solving, critical analysis, and finding ways to make organizations run better. What is Business Development? To Business Development professionals, they focus on driving growth by identifying new business opportunities, building relationships, and developing strategies that help increase revenue. Unlike Business Analysts, who mainly work internally, BD professionals have an outward-facing role—focusing on partnerships, market expansion, and customer engagement. BD professionals are responsible for generating leads, conducting market research to uncover trends, developing company sales strategies, and negotiating deals that can expand the business's reach. They are often seen as the driving force behind new revenue streams and work closely with sales, marketing, and executive teams to achieve growth targets. Their role is about creating connections and opportunities that bring in new business and help the company grow. In terms of career path, Business Development usually starts with roles like Business Development Representative, followed by Business Development Manager, and eventually Director of Business Development. With experience and proven success, BD professionals may even step into executive positions like Vice President of Business Development or Chief Growth Officer. To thrive in this field, you’ll need strong skills in sales, negotiation, and networking, along with strategic thinking to identify the best opportunities for growth. Familiarity with tools like Salesforce or HubSpot, a solid understanding of finance, and excellent communication are also key to excelling in this career. Business Development responsibilities are well-suited to dynamic industries like startups, SaaS, and consulting—places where growth and relationship-building are essential. If you enjoy strategic thinking, deal-making, and connecting with people, this could be the perfect career path for you. Business Analyst vs Business Development: Skill Set Comparison The skill sets required for Business Analyst and Business Development roles are quite distinct, although they do share some similarities. Below is a comparison chart to help you quickly understand the key skills needed for each role: Skill SetBusiness AnalystBusiness DevelopmentData Analysis ToolsSQL, Tableau, ExcelNot typically requiredCRM ToolsNot typically requiredSalesforce, HubSpotMarket AnalysisLimitedEssentialRequirements GatheringEssentialNot requiredProcess MappingEssentialNot requiredNegotiation SkillsHelpful but not centralCrucialStakeholder CommunicationBridge between IT and business teamsRelationship-building and sales focusFinancial AcumenHelpfulEssentialStrategic ThinkingImportant for business solutionsKey for identifying growth opportunities Let’s figure out the above comparison! Business Analysts need a strong grasp of data analysis tools, such as SQL, Tableau, and Excel, as well as the ability to gather requirements and map processes. They are responsible for analyzing complex data and ensuring that business needs are met through effective solutions, making critical thinking and technical knowledge essential for success. Additionally, strong communication skills are crucial for collaborating with stakeholders and translating technical findings into actionable business strategies. On the other hand, Business Development professionals rely on their ability to identify opportunities for growth and build strategic relationships. Hard skills like proficiency in CRM tools, such as Salesforce, as well as an understanding of market analysis and financial acumen, are key to excelling in this role. Unlike Business Analysts, who focus on optimizing internal processes, Business Development professionals are outward-facing, concentrating on driving revenue and fostering partnerships. This makes soft skills, such as negotiation, persuasive communication, and relationship-building, vital for success in a BD role. While Business Analysts act as a bridge between business and IT, ensuring that projects align with business goals, Business Development professionals focus on expanding the company’s market presence and driving sales. The ability to navigate stakeholder communication is important in both roles, but the nature of that communication differs: Business Analysts focus on translating business needs into technical solutions, whereas Business Development is centered around building external partnerships and closing business deals. Ultimately, both roles require a unique blend of hard and soft skills, with Business Analysts leaning more towards analytical and technical expertise, and Business Development professionals emphasizing strategic thinking and relationship management. Business Analyst vs Business Development: Salary and Outlook Salary: An Overview According to Glassdoor, Business Analysts in the US earn an average of $75,000–$95,000 annually, depending on experience and location. Business Development professionals earn a similar range, with entry-level roles starting at $65,000 and senior roles exceeding $100,000. Bonus structures for BD roles can significantly enhance earnings. On the other hand, salaries and job outlook for Business Analyst and Business Development roles can vary significantly across the SEA markets – like Singapore, Taiwan, Thailand, Malaysia, and Vietnam. In Singapore, Business Analysts typically earn between SGD 55,000 to SGD 90,000 per year, while in Malaysia, they can expect an annual salary of MYR 60,000 to MYR 100,000, depending on experience and industry. In Taiwan, Thailand, and Vietnam, the salary ranges tend to vary between USD 15,000 to USD 45,000 annually for mid-level Business Analysts, reflecting different cost-of-living levels and market demand. Business Development roles also have competitive compensation, especially when performance-based bonuses are included. In Singapore, BD professionals can earn between SGD 50,000 to SGD 110,000, with additional incentives tied to sales targets. In Malaysia and Thailand, BD professionals generally earn between MYR 50,000 to MYR 120,000 or THB 400,000 to THB 1,200,000, respectively. In Vietnam, BD salaries tend to be between VND 180 million to VND 600 million annually, with performance bonuses making up a significant portion of total compensation. Job Market Outlook Both roles are experiencing a positive job outlook in these regions. Business Analysts are increasingly sought after in finance, technology, and healthcare sectors, where data-driven decision-making is crucial. Similarly, Business Development professionals are in high demand, particularly in startups, tech firms, and consulting companies looking to expand their market presence. If you're deciding between a career as a Business Analyst (BA) or in Business Development (BD), it's important to understand the educational foundations and certifications that can enhance your journey. Let's explore how these two paths compare: Business Analyst: Business Analysts typically come from backgrounds in Business, IT, or Data Analytics. A degree in one of these fields provides a solid understanding of both the technical and strategic aspects of a business, enabling BAs to bridge gaps between stakeholders and technical teams effectively. Additionally, certifications such as CBAP (Certified Business Analysis Professional) or PMI-PBA (Professional in Business Analysis) can significantly enhance your prospects. These certifications signal your commitment to mastering BA methodologies, and they're highly regarded across the industry, helping you stand out in a competitive field. Business Development: For those inclined towards Business Development, degrees in Business Administration, Marketing, or Finance are common and offer a strong grounding in market dynamics, customer needs, and business strategy. In BD, connecting with clients and building relationships is crucial, and that's where certifications like HubSpot Inbound Sales or LinkedIn Sales Navigator come into play. These certifications can give you an edge by enhancing your understanding of sales strategies, client engagement, and effective lead generation—skills that are indispensable in BD roles. A Common Thread: Whether you choose the path of a Business Analyst or Business Development professional, both careers value continuous learning and adaptability. The business landscape is always evolving, and keeping up with new skills, technologies, and strategies is what will help you thrive. Investing in certifications and upskilling isn't just about improving your resume—it's about staying agile and ensuring you can meet the demands of a dynamic industry. In short, while the educational paths and certifications for BA and BD roles might differ, both careers require a solid understanding of business fundamentals, a thirst for knowledge, and the ability to adapt. No matter which road you take, ongoing learning is a key ingredient to success. Choosing the Right Career Path Choosing between Business Analyst and Business Development often comes down to personal strengths and career aspirations. To help with this decision, consider using some of the following career tools to evaluate yourself: SWOT Analysis Reflect on your strengths, weaknesses, opportunities, and threats for each role. Write these down to get a clear understanding of which areas you excel in and where you may need improvement. Personality and Aptitude Tests Tools like Myers-Briggs Type Indicator (MBTI) or Gallup StrengthsFinder can provide insight into your natural preferences, strengths, and tendencies. For example, if your MBTI result leans toward extroversion and networking, Business Development might be a good match. Career Assessment Platforms Platforms like CareerExplorer or 16Personalities offer in-depth career assessments that suggest roles based on your skills and interests. These tools can help you determine whether your strengths align more with data analysis or relationship management. Self-Reflection and Journaling Spend time journaling about the activities that energize you and those that drain you. If you enjoy diving deep into details, analyzing data, and problem-solving, you might find Business Analysis more rewarding. If you love engaging with people and forming new connections, Business Development could be a better fit. Online Skill Assessment Courses Websites like Coursera or LinkedIn Learning provide courses that allow you to explore skills related to both fields. You can take introductory courses on topics like SQL for Business Analysts or sales strategy for Business Development to see which subjects you feel most comfortable with. Of no less significance, industries can also influence your decision. Business Analysts are in high demand in sectors like technology and finance, where data and processes play a crucial role. Business Development, however, is often favored in dynamic environments like startups, where growth is the primary focus. When considering salary, interests, and long-term goals, it's essential to align your career with what excites you the most. Before you make a decision, you can gain some hands-on experience through internships, informational interviews, or even online courses to better understand which field resonates with you before making a long-term commitment. Conclusion In summary, both Business Analyst and Business Development roles offer exciting career opportunities, each with unique responsibilities, skill requirements, and growth potential. By understanding their differences, reflecting on your own skills and interests, and considering your long-term career goals, you can make an informed decision about which path is right for you. Remember, there's no right or wrong choice—just the best fit for your aspirations. For more career tips, insights, and professional development resources, be sure to follow Cake so that you won’t miss any news from us! Use Cake’s free online resume builder to create and download your resume in PDF for free. Create your resume now and land your dream job! Create Resume--- Originally written by Andrea Do---
Cover Letter
Jul 22nd 2021

Perfect Internship Cover Letter to Start Your Career [+ Examples & Tips]

You'll learn how to:Example of cover letter for internshipsWhat to include in a cover letter for an internship applicationTips on how to write a good cover letter for different internshipsHow to write a cover letter for an internship with no experienceCover Letter Template for Internships A cover letter for an internship position is an additional feature to pair with your resume. This allow you to explain what made you apply for the intern role, why you chose this intern position, and how you are a fit for this internship. As a student applying for a new internship position, you will find that incorporating a student internship application letter (also known as an internship cover letter, motivational letter, letter of interest, etc.) provides you the advantage to explain further the materials covered within your resume and how you are individually suitable for the internship role. While writing a cover letter for an internship might seem tricky, our step-by-step guide below will lead you to a successful pathway to your dream intern position.Example of cover letter for internshipsOur example of an application letter for internships can give you an idea of what an employer will expect to see within yours. While this is a sample of a cover letter for a business internship, you will later find out how to form your internship application letter for the right field. Jane Fray 263-273-8445 [email protected] 325 Morris Ave. New York, NY 1000402/20/2025 Dear Mrs. Fond My name is Jane and I am interested in joining the business internship program here at Wharton. As an avid business management graduate, I am dedicated to learning more from a top business company. I believe that with my strong passion and a solid background within business methods, I can effectively contribute to the growth and development of Wharton’s service. Previously, during my years as a business graduate, I was the President of the Business Analytics Club. As the President, I was able to inspire other business-major students into learning more about business analytics. I hosted monthly educational, yet entertaining events about business analyst programs for our members and enhanced our membership sales by 25%. With my effective communication and love for business analytics, I also gained the opportunity for our club to receive sponsors from well-known companies around the nation. Not only was I able to spread the word about business analytics but also able to gain acknowledgment and connections within the business industries. Thank you very much for your time and consideration of me. I hope to gain the opportunity to work with Wharton as a business intern. Feel free to reach out to me at 263-273-8445 or [email protected] for any questions, and I hope to keep in touch soon. Best,Jane Fray What to include in a cover letter for an internship application Your cover letter applying for an internship, regardless of the field or industry, should contain these 8 essential sections to show the employer your strong suitability.Note:The examples for each section are tailored to a cover letter for a summer internship in sales. 1. Cover Letter Header In every internship application letter, you will want to include at the top of the page your full name, phone number, email address, address followed by the date. Example:Seya Mo263-273-8445 [email protected] 429 Little Ave. New York, NY 1000409/12/2025 2. Salutation Before you introduce yourself in your student internship application letter, you will want to greet the employer with his or her name. If you are unsure of the employer’s name for an internship, you can list it instead as "Dear hiring manager". Example:Dear Mr. Shubert, 3. Opening Kick-off your motivational letter for the internship opportunity by greeting with your name and what you look to accomplish within this letter. Example:My name is Seya and I am interested in joining the summer internship program here at Ford. 4. Key Qualifications Show within the key qualifications section of your letter of motivation for the internship by including your strengths and explaining how these strengths led to accomplishments.Example:During my years as a business graduate with a concentration in sales, I was the President of the Sales Club and a member of the National Sales Team. As the President, I was able to collaborate with the other national sales clubs through my connections in the National Sales team. This allowed our club to receive many interest and sponsorship requests, which helped increase our profitability by 16%. 5. Motivation The motivation section of your letter of interest for the internship is where you will want to elaborate on what grabbed your interest in this intern role or company. Example:As a devoted business sales recent grad, I will be able to share my background techniques in promoting sales and learn more about what a top company sales team can accomplish. I believe that with my strong passion and knowledge in sales and networking, I can effectively enhance the sales team program during the summer internship at Ford. 6. Additional Information Incorporate your other skills and achievements to show that you are the ideal candidate for the spot within your letter to request for that internship. Example:With my commitment to learning more and passion for networking with others, I also reached the opportunity in learning more sales strategies from our club sponsors. Not only was I able to develop our profits for the school’s Sales Club but also gained strong ties and connections with well-known sponsors and companies around the nation. 7. Closing Customize a sincere thank you note to the employer or hiring manager within the closing section of your internship cover letter. Example:Thank you for your time in reviewing my application. I hope to connect with you more to speak further. You can reach me at 263-273-8445 or [email protected] with any questions. 8. Sign-Off Signature Complete your internship cover letter with a professional closing followed by your signature. Example:Best,Seya Mo Tips on how to write a good cover letter for different internshipsmarketing internshipengineering internshipfinance internshipaccountinginternshiplegal internshipCover letter for marketing internshipFrom a digital marketing internship cover letter to a general marketing internship cover letter, the employer will love to see your strong knowledge in social media and communicating with others. 💡Tip:A great way to show that you are perfect for the role is by incorporating your LinkedIn and other relevant sites or references within your cover letter for a marketing internship.Engineering intern cover letterFrom a software engineering internship cover letter to a mechanical engineering cover letter for an internship, there are a variety of engineering positions to enter. Within any field of engineering, there will be technical knowledge and terms that you will need to include.💡Tip:Make sure that you simplify these terms so that your cover letter for the engineering internship is easily understandable for the employer. For instance, in a cover letter for a civil engineering internship, instead of just listing out the abbreviation (ex: GIS), you will want to include the actual phrase as well (geographic information system).Cover letter for a finance internshipAs an entry level with a strong interest in financing, you will want to show your proficiency with numbers. Display that you are skilled in working with digits by featuring numbered achievements from past experiences.For instance, in your cover letter for a finance internship, instead of just stating how you have worked with financial reporting, go further into detail by including your high accuracy rate.Cover letter for an accounting internshipWhen creating a cover letter for an internship in accounting, you will want to portray your abilities with action verbs. 💡Tip:Some action verbs that are well-suited for an accounting internship, as well as a cover letter for an audit internship, include assessed, balanced, budgeted, and forecasted.Legal internship cover letterWithin the legal or law field, you will want to display yourself as professionally as possible. To do so, make sure that your cover letter for a legal internship (or cover letter for a law internship) is written grammatically correct and free of any mistakes. As an aspiring law professional, you will want to show that you are putting 100% effort into your work, especially in your cover letter for the internship in a law firm.How to write a cover letter for an internship with no experienceWhether you are crafting a cover letter for a marketing internship with no experience, a cover letter for an internship in information technology with no experience, or a cover letter for a law internship with no experience, these 3 tips can transform any internship cover letter with no experience.1. Stress on your career objectives. An objective statement within your internship cover letter provides for the employer an idea of what you are seeking to accomplish as well as if you are fit for their end. 2. Highlight relevant educational qualifications, soft skills, and extracurricular activity experiences. For instance, for an engineering internship cover letter with no experience, you will want to emphasize your experience of working on MATLAB and AutoCAD during your time as a grad student, or the projects you have worked on through the Engineering Student Council Team.3. Show your strong understanding of the company. With limited experience, another way for you to show your suitability for the intern position is to prove to the employer that you fit the company culture and vision by including a commonality you have with the company. Cover Letter Template for InternshipsA well-crafted cover letter format for an internship will contain the essential sections and will be around three paragraphs of background information about yourself and past achievements. Below is an internship cover letter template that you can customize to make your own. [Name] [Phone Number][Email Address][Street Name][City, State, Zip][Current Date]Dear [Name of Employer], My name is [Name] and I am interested in joining [Name of Company] as a [Job Title for Internship], as stated on the hiring website. As a [Field of Major] graduate, I am [Description of your attributes and how it relates to the role or company]. I believe that with my [2-3 Skill Sets], I can effectively [What you believe you can accomplish for the company]. Previously, during my years as a [Field of Major] graduate, I was the [Position Title for Extracurricular]. As the [Position Title for Extracurricular], I was able to [1st Achievement]. [Description of what you have accomplished with numbered results]. With my [Additional 2-3 Skill Sets], I also [Another Achievement]. Not only was I able to [1st Achievement] but also able to [2nd Achievement]. Thank you very much for your time and consideration of me. I hope to gain the opportunity to work with [Name of Company] as a [Job Title for Internship]. Feel free to reach out to me at [Phone Number] or [Email Address] for any questions, and I hope to keep in touch soon. Best,[Name] 🔖 By reviewing our internship cover letter examples and the ideal application letter format for an internship, you can develop the perfect internship cover letter fitted to your field of study.--- Originally written by Jessica Sun ---

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