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Profesi IT Support 2024: Tugas, Job Desk, Hingga Gajinya!
Daftar Isi:
Pengertian IT SupportTugas dan Tanggung Jawab IT SupportKeterampilan yang Harus Dimiliki IT SupportProspek Karier IT SupportCara dan Syarat untuk Menjadi IT Support
IT support adalah profesi yang bertugas untuk menyelesaikan berbagai jenis masalah yang berhubungan dengan IT (Information Technology/Teknologi Informasi). Walaupun begitu, tugas IT support sendiri tidak terbatas pada menyelesaikan masalah sehari-hari, namun juga untuk menciptakan berbagai jenis optimasi dalam sistem IT. Mulai dari optimasi performa jaringan dari suatu perusahaan hingga optimasi perlindungan terhadap serangan cyber, job description IT support sangat beragam di dunia kerja yang sedang mengalami transformasi digital.
Artikel Cake ini akan membahas mengenai berbagai prospek kerja, skill yang harus dimiliki oleh IT support hingga job description-nya.Apa Itu IT Support?
Seperti namanya, IT support adalah pekerjaan dimana seseorang bertugas untuk memberikan berbagai jenis dukungan dalam bidang IT. Dukungan ini tidak terbatas pada komputer, namun juga untuk berbagai jenis teknologi terkait, seperti jaringan, printer, dan berbagai perangkat digital lainnya.
Dengan mempertimbangkan peran perangkat digital di dunia modern ini, berbagai jenis industri tentunya membutuhkan dukungan dari IT support, mulai dari industri teknologi yang berkutat dengan peralatan digital dalam bisnis sehari-hari, industri finansial dan perbankan yang menggunakan ATM dan e-banking, hingga UKM yang mulai melakukan transformasi digital, bantuan IT support akan semakin dibutuhkan di masa depan.
Kepentingan dari tugas IT support sendiri dapat dilihat dari contoh tugas IT support di bank. Dengan semakin populernya penggunaan e-banking, tentunya pelanggan sehari-hari akan mengalami berbagai jenis masalah yang dapat dibantu oleh seorang IT support.📚Baca juga:Apa itu Transformasi Digital? Pengertian, Perannya dalam Bisnis, dan Panduan Strateginya!Apa Tugas IT Support?
Tugas ITSupportWalaupun IT support bekerja dalam berbagai jenis industri, job desk IT support adalah untuk mendukung kerja bagian lain dalam perusahaan. Dukungan ini biasanya dalam bentuk bantuan ketika staf lain mengalami masalah baik jaringan, software, maupun hardware.
Berikut adalah beberapa tugas dan tanggung jawab IT support yang umum ditemukan di berbagai perusahaan:Memastikan lancarnya berbagai perangkat komputer yang digunakan perusahaan sebagai computer supportMemastikan kelancaran perangkat digital non-komputer (seperti printer, server, dan jaringan) sebagai technology supportMembantu pengguna untuk menyelesaikan berbagai jenis masalah yang berhubungan dengan IT sebagai IT help deskMelakukan update, backup, dan pengecekan penggunaan aplikasi yang digunakan perusahaanMenjaga keamanan siber melalui penggunaan antivirus atau firewallMelakukan perbaikan masalah komputer, jaringan, dan peralatan lainnyaPelatihan dan pembuatan manual, baik untuk software yang digunakan oleh pegawai lain atau peralatan digital lainnyaSkill yang Dibutuhkan IT Support
Dalam menjalankan pekerjaan sebagai IT support, ada beberapa skill yang dibutuhkan. Beberapa skill penting IT support adalah:
1. Kemampuan Teknis
Dalam menjalankan tugas sebagai IT support, hard skill yang penting dimiliki adalah kemampuan teknis dalam bidang informasi teknologi, seperti sistem operasi, sistem jaringan, program komputer, virus dan malware.
Sistem Operasi (OS): Pengetahuan instalasi dan pengoperasian sistem operasi adalah pengetahuan dasar yang harus dimiliki seorang IT support.Sistem Jaringan: Penggunaan jaringan terutama internet akan menjadi semakin penting, terutama untuk perusahaan dan startup berbasis digital.Program Komputer: IT support harus memiliki pengetahuan mendalam mengenai cara kerja dan penggunaan program komputer yang umum digunakan oleh pegawai dalam perusahaan untuk dapat menyelesaikan masalah dalam program tersebut atau pelatihan penggunaannya.Virus dan Malware: IT support juga bertugas memastikan perlindungan terhadap berbagai jenis virus dan malware melalui penggunaan antivirus dan firewall dalam perangkat yang digunakan perusahaan.
📚Baca juga: 20+ Contoh Skill Komputer Dalam CV dan Cara Menulisnya!
2. Programming
Walaupun bukan merupakan pekerjaan utama IT support, pengetahuan coding dapat membantu menyelesaikan tugas seorang IT support. Pengetahuan bahasa pemrograman dasar seperti C++, Java, Python umum ditemukan sebagai bahasa terbenam (embedded language) dalam peralatan digital lain seperti ATM, printer, dan router, sehingga pengetahuan ini dapat membantu memenuhi tanggung jawab technical support.
3. Manajemen Proyek
Dalam proses peningkatan kinerja berbagai peralatan digital dalam perusahaan, proses yang terjadi tentunya bukan proses yang instan. IT support dan manajer yang terkait harus memiliki pengetahuan dan pengalaman manajemen proyek untuk memastikan bahwa peningkatan tersebut dibutuhkan, sesuai dengan deadline, dan tidak mengganggu proses lain.
4. Analisis Data
Melihat data tentang masalah yang dihadapi oleh perangkat perusahaan maupun oleh pelanggan adalah salah satu lingkup kerja IT support. Dengan melihat trend data ini, IT support dapat mengantisipasi masalah yang akan muncul dan menyiapkan cara menghadapinya.
5. Kemampuan Komunikasi
Umumnya, IT support harus membantu masalah yang dihadapi oleh masyarakat awam, yang tidak memiliki pengetahuan khusus mengenai teknologi informasi. Karena itu, IT support harus dapat mengkomunikasikan solusi untuk masalah tersebut dengan bahasa yang mudah dimengerti oleh masyarakat awam.Prospek Karir IT SupportJenjang Karir IT Support
Umumnya, jenjang karir IT support dapat dibagi menjadi 3, customer support, technical support, dan advanced support.
Customer Support
Umumnya jenjang karir IT support dimulai sebagai customer support. Kerja IT support yang berada dalam posisi customer support adalah untuk menyelesaikan berbagai masalah yang bersifat ringan hingga masalah berat yang dialami oleh pelanggan, mulai dari bantuan pemasangan software, perbaikan error yang terjadi pada sisi pelanggan, maupun update software.
Technical Support
Technical support adalah jenjang karir selanjutnya dari IT support. Dengan sertifikasi khusus, tugas khusus technical support adalah untuk melakukan diagnosa dan perbaikan berbagai masalah, mengatasi masalah jaringan yang dialami oleh server. Selain itu, technical support juga bertugas untuk memasang dan mengatasi masalah software.
Advanced Support
Dalam jenjang karir sebagai advanced support, IT support bertugas untuk melakukan evaluasi dan analisa dari ketahanan dan kemampuan dari seluruh sistem komputer yang digunakan perusahaan, umumnya dalam skala sistem. Selain itu, advanced support juga mungkin ditugaskan untuk merancang software yang akan digunakan perusahaan, dan juga melakukan pemeliharaan server dan jaringan.
Gaji IT Support
Gaji IT support sendiri bergantung dari posisinya dalam perusahaan, namun umumnya gaji dasar untuk posisi awal sebagai IT support berkisar pada Rp 6.000.000 hingga Rp 7.000.000.
Kisaran ini pun akan semakin meningkat seiring dengan promosi dalam perusahaan tersebut, dan dengan pendidikan khusus yang dapat membantu IT support memiliki spesialisasi dalam bidang tertentu.
Jenis-Jenis Pekerjaan Lain untuk IT Support
IT Engineer
IT engineer adalah profesi yang bertugas untuk mendesain, menjaga, dan mengoptimasi berbagai sistem komputer dalam suatu perusahaan. Selain itu, seorang IT engineer juga umumnya harus dapat mendesain software yang digunakan perusahaan dan memberikan pelatihan penggunaan software.
Dengan tugas-tugas tersebut, seorang IT engineer tentunya harus memiliki latar belakang lebih spesifik dari IT support. Umumnya IT engineer memiliki latar belakang pendidikan di bidang IT, contohnya dalam jurusan ilmu komputer atau teknik informasi. Selain itu, IT engineer juga harus memiliki pengetahuan mendalam mengenai sistem komputer, jaringan (baik LAN maupun nirkabel), dan pengetahuan programming.
IT System Analyst
IT system analyst bertugas untuk mempelajari bagaimana berbagai jenis bisnis menggunakan ilmu teknologi dan melihat perubahan tren yang terjadi secara langsung dalam industri tersebut, dan memberikan nasihat untuk pelaku bisnis dalam menggabungkan IT dengan bisnis tersebut.
Seorang IT system analyst harus memiliki pengetahuan dasar IT dan pengetahuan mengenai implementasinya dalam dunia nyata. Walaupun begitu, umumnya IT system analyst memiliki pengetahuan dasar dalam penulisan program untuk mengetahui apa saja hal yang dapat dilakukan dan diperbaiki dalam suatu sistem yang sudah digunakan.
Data Scientist
Dengan semakin banyaknya jumlah data yang dikumpulkan dalam kehidupan sehari-hari, tugas data scientist adalah untuk merapikan data tersebut dan menyajikannya dalam format yang mudah dibaca dan dapat digunakan untuk membuat keputusan bisnis.
Data scientist umumnya memiliki latar belakang dalam bidang statistika maupun matematika, dengan pengetahuan khusus dalam bahasa pemrograman yang berhubungan dengan pemrosesan data seperti R, Python, maupun MySQL.
App Developer
Seorang app developer bertugas untuk mendesain, menciptakan, dan menyiapkan update untuk aplikasi yang bekerja dalam sistem operasi (OS) tertentu. Seorang app developer harus memiliki kemampuan programming, dengan bahasa pemrograman yang umum digunakan adalah Java, C++, atau Swift.
Selain itu, pengetahuan khusus yang harus dimiliki oleh app developer adalah penggunaan framework untuk penciptaan berbagai jenis aplikasi perangkat mobile.
📚Baca juga: 10 Pekerjaan Bidang IT yang Paling Dicari dan Gajinya!
Tips untuk Menjadi IT Support
Untuk menjadi seorang IT support, berikut adalah beberapa langkah-langkah dasar yang dapat diikuti:
1. Ambil Pendidikan yang Relevan
Pendidikan dalam bidang IT seperti ilmu komputer atau teknologi informasi dapat sangat membantu dalam membangun karir dalam bidang IT support. Jenjang karir lanjutan IT support baik sebagai technical support maupun advanced support biasanya membutuhkan pengetahuan lebih lanjut dalam bidang IT, baik pengetahuan programming, jaringan, software maupun hardware.
2. Miliki Sertifikasi
Setelah memiliki pendidikan yang relevan, langkah selanjutnya adalah untuk memiliki sertifikasi dalam bidang yang merupakan tugas IT support. Sertifikasi dalam bidang IT support untuk tingkat dasar umumnya berdasarkan pengetahuan umum mengenai pemasangan komputer, instalasi aplikasi, operasi jaringan nirkabel, dan layanan pelanggan.
Beberapa contoh sertifikasi IT support yang umum ditemukan adalah:
Google IT Support Professional Certificate untuk IT support umumCisco Certified Network Associate yang berfokus dengan jaringanBerbagai jenis sertifikasi dari Microsoft, yang memiliki fokus dalam bidangnya masing-masing.
3. Dapatkan Pengalaman Kerja Sebagai IT Support
IT support merupakan pekerjaan tingkat awal dalam suatu perusahaan. Maka dari itu, umumnya perusahaan yang menggunakan sistem komputer dan jaringan akan membutuhkan banyak IT support. Kesempatan ini dapat digunakan untuk meraih banyak pengalaman sebagai seorang IT support atau bahkan untuk membangun karir dalam bidang ini.
4. Buat CV IT Support yang Menarik
Dalam mencari pekerjaan untuk membangun karir IT support, sebuah CV merupakan dokumen yang tidak boleh terlewatkan. CV IT support yang baik menjadi kunci untuk menarik perhatian rekruter dan kesempatan untuk menunjukkan kualifikasi serta pengalaman yang relevan dalam bidang teknologi informasi.Berikut adalah salah satu contoh CV untuk jobseeker bidang IT support:👉 Baca juga:6 Contoh CV Programmer Terbaik dan Cara Membuatnya!Contoh CV IT Support --- Dibuat di CakeCake menyediakan 12+ template CV yang bisa kamu gunakan secara gratis! Buat CV PDF kamu dengan Cake sekarang juga🎉
Buat CV
Dengan penggunaan sistem komputer yang semakin umum baik oleh pelaku industri maupun pelanggan, IT support akan semakin dibutuhkan untuk menyelesaikan berbagai masalah yang muncul. Tugas dan tanggung jawab IT support pun akan semakin beragam dalam berbagai industri.
Skill IT support juga dapat dipelajari oleh masyarakat umum, sehingga jenjang karir sebagai IT support lebih mudah untuk diikuti bahkan tanpa pengetahuan mendalam soal teknik informatika.
Walaupun profesi awal dalam karir IT support seperti IT help desk umumnya tidak membutuhkan pendidikan khusus, untuk mendaki jenjang karir sebagai IT support, ada baiknya untuk memiliki pelatihan atau sertifikasi khusus, sesuai jenis karir yang diinginkan. Setelah memiliki skill dan sertifikasi tersebut, jobseeker dapat mulai mencari pengalaman dan pekerjaan untuk menjadi technical support atau bahkan advanced support.Sedang cari lowongan kerja ITSupport? Temukan pekerjaan impian kamu di Cake! Job Portal terbaik dan terpercaya di Indonesia. 🎉Cari LokerCake adalah website untuk membuat CV terbaik yang bisa menunjukan professional branding kamu di mata HRD. Kamu bisa langsung menggunakan template CV ATS-friendly dari Cake dan download dalam bentuk PDF, 100% gratis! Selain bikin CV gratis, kamu juga bisa buat portofolio dan cari kerja dengan job portal atau aplikasi cari kerja Cake.--- Ditulis OlehSasannaditya S. Wang ---
Best IT Support Resume Examples (& Pro Resume Tips)
Created by CakeYou'll learn:
How to write an IT support resume?
What to put on a resume for IT support?Tips for writing the best IT support specialist resumeHow to write a cover letter for an IT support job?IT support resume sample📝 Definition:Experts in Information Technology (IT) are responsible for helping companies manage their technical systems and supporting technology users with troubleshooting assistance. Knowing how to write an impressive IT support resume requires some endeavor. For a role that is responsible for a wide range of technological aspects, it can be difficult to see what responsibilities are more important to include in an IT support resume.
That being said, your resume needs to demonstrate how you are capable of helping others to keep up with technical developments and security mechanisms. Moreover, an IT support resume shall display how important you are for an organization’s operation. This is whyrelevant work experience in programming and technical problem-solving skills are especially important onan IT support resume.How to write an IT support resume?Step 1: Understand the differences between an IT support CV and an IT support resume.
Curriculum Vitae (CV) and resume have key differences between them. 💡 Note:Generally speaking, an IT support CV and an IT support resume differ in the length and purpose.An IT support CV can be made of multiple pages describing your whole professional life, whereas an IT support resume just highlights your skills related to the job role in 1-2 pages. An IT support CV is ideal for academia, while an IT support resume is for general job application.Step2: Choose the right IT support resume format.
There are 3 types of professional resume formats you can use for your IT support resume. They are chronological, functional, and hybrid/combination. They suit candidates with different backgrounds.For making an entry-level IT support specialist resume, a functional format can be used, whereas those who already have solid experience can use the chronological format as an IT support resume template.✍🏻 Note:Select the best format for your IT support resume based on your background. Use the IT support resume layout that best suits you and highlight your strengths. Step3: Look up IT support resume templates resume examples online.
Check and follow any existing resume examples and adjust certain elements in your IT support resume.Step 4: Tailor your resume for the IT support (help desk) job position.Whether you are writing an IT support specialist resume or an entry-level IT support specialist resume (with less relevant experience), a strong resume matches the elements sought in the job listing.Step 5: Craft an IT support cover letter.
In your IT support cover letter, show your professional qualities to reassure the employers that you are a suitable candidate for the role. Unlike an IT support resume, your cover letter has a personal touch.Step 6: Proofread your IT support resume.
Check carefully for any errors and correct them. Also, make sure your IT support resume is easy to read.Cakehelp IT support specialists build professional CVs/resumes!Try It OutWhat to put on a resume for IT support?Deciding what elements to include in an IT support resume is not easy for there are many different elements to consider when it comes to writing an IT support resume. This section will guide you through how to craft an IT support resume that will surely stand out.1. Resume header (personal information)
This section is on top of your IT support resume and shall display your full name, address, phone number, email, and LinkedIn profile. ⚠️ Reminder: Do not include personal details, such as salary, religion, marital status, etc.
2. Resume headline
A resume headline is similar to a motto.A professional resume headline for an IT support engineer should be brief and showcase your value in a sentence.This is not only exclusive to an IT support resume, but it also applies to professional resumes in general.Resume Headline Examples:IT Help Desk:IT help desk support with proven experience in exceeding team priorities and interaction with team members, leading to 95% customer satisfaction.IT Support Technician:Technical specialist who established, developed, and oversaw the past company’s international networking system.IT Support Analyst:IT professional with 15 years of relevant experience as a senior support analyst, master administrative analyst, and experience in support to technical personnel, training, and preparation of technical documentation.
📝 Note:As shown in the headline examples, an IT support resume includes a job title, years of experience, past roles/duties, skills, and achievements.3. Resume summary
A professional summary for IT support resumes summarizes your relevant work experience. This section will greatly improve your chances of impressing the recruiters. ✍🏻 Keep in mind that a professional IT support resume summary should be succinct!
IT Support Engineer Profile Summary Example:Serious and professional IT support engineer with great concern for the efficiency and security of both software and hardware. Great capacity for the effective simultaneous repair and monitoring of several computer systems.
In the example of this profile summary for an IT support engineer, you can see the details such as: traitjob titleyears of experienceachievementsrelevant skillsTry to include these elements in your IT support professional summary.
4. Resume objective
Instead of a profile summary, you can write a resume objective for your IT support resume.The resume objective section is the best place to match an organization's expectations and illustrate how you can help the business meet its goals.
Resume Objective Examples:IT Support Manager Resume Objective:Talented leader with 6+ years of experience in program administration, strategic contact, managerial supervision, and delivering top-notch capabilities. Looking to be part of Nossa Bova Tec and increase the productivity of the team by enhancing customer loyalty.Entry-level IT Help Desk Support Resume Objective:Energetic IT support professional with 2 years of experience. Aiming to utlize my IT expertise for the benefit of the organization by applying my professional knowledge and positive skills in the work environment. Always striving to become an effective and efficient person to correctly manage the IT programs of companies.IT Support Specialist Resume Objective:IT support specialist focused on customer service with 9 years of experience. Expert in systems analysis, diagnosis, and conflict-resolution instances that may occur. Excellent organizational and problem-solving skills with a strong group work ethic.
5. Skills
The skill section of an IT support resume displays both your technical and soft skills. Itis essential for your IT support resume to showcase your customer service skills.
Example Skills for an IT Help Desk Resume:Hard skillsUser training/supportHardware configurationTechnical troubleshootingPhone systemSoft skillsCommunicationProblem-solving Customer serviceTeamwork
6. Work experience
For each organization you have been employed at, list your job title, dates of employment, name of the company/organization, and duties. If you have accomplishments, you can include them in your IT support resume.Work Experience Example for an IT Support Technician Resume:IT Support Technician, Simman InstituteAug. 2016 - Dec. 2019Developed the Hardware / IT educational system of the Simman Teaching Network.Monitored the maintenance of all the hardware and software units, network/internet, in addition to the CCTV systems, and access control of students and collaborators through Windows Server.Responsible for the infrastructure project and installation of IT resources in educational units.
7. Education
Include your relevant educational background and the degree(s) obtained in your IT support resume.Tips for writing the best IT support specialist resumeHere are six useful tips for building an excellent IT support specialist resume.#Tip 1: Customize the IT support resume for the job.
Adjust the IT support resume based on what the job listing demands.
#Tip 2: Use keywords in the resume.
Job description keywords, such as specific IT support skills and responsibilities, are used throughout a job advert. Make sure your IT support resume adopts these keywords.
#Tip 3: Quantify results on the resume.
Evidence of your skills is demonstrated by specific and calculable milestones during your career. These achievements show you succeed in the job.
#Tip 4: Choose an ATS-friendly resume format.
Nowadays companies use an applicant-tracking-system (ATS). An IT support resume that is ATS-friendly has an easy-to-read style with keywords from the job posting. If your IT support resume is not ATS-friendly, it might be rejected.
#Tip 5: Adopt resume action words (verbs).
Refer to this verb list when writing your IT support resume. Using active voice reflects accountability and competence.
#Tip 6: Include relevant certifications.
Mention any specialization courses and certificates you have attended or obtained.How to write a cover letter for an IT support job? An IT support cover letter gives you a chance to show yourself as a good fit with a personal touch towards recruiters. An IT support cover letter should have the following sections:Contact details: Include your name, an email, and your phone number.Introduction: Introduce yourself at the beginning of your IT support cover letter. Afterward, make a transition towards the reason for your application.Motivation (Intention to apply): Explain in your IT support cover letter why the company you are applying for is a good match for you. This segment reflects on how you can relate to the organization.Qualification: Do not make a list of your qualifications like in your IT support resume. Describe your past duties and accomplishments towards your readers. Make sure this part reflects that you are qualified based on the job listing through your skills and relevant experience.Closing: Finish up your IT support cover letter by letting them know you are excited to hear from them soon after your submission.
IT support resume samplePablo Machado
Experienced IT Support Specialist Skilled in Teamwork and Tech Support
Mobile: (+49) 000-9823Email: [email protected]LinkedIn: linkedin.com/in/pablomachado
Professional Summary
IT specialist with 7 years of experience and proven credentials in software management. Expert in assessing IT hardware and software needs for short and long terms and determining transitional and long-term hardware/software technology requirements.
Work Experience
Dickens MotorsI
IT Support ManagerOct 2016-Oct 2019
Directly led the implementation of CMDB data specifications in order to link business intelligence data and convert the data into reports.Focused on analyzing future opportunities and projects, translating them into new initiatives and strategies.Resilient and transformed challenges into new opportunities with a sense of urgency, high energy, and enthusiasm.
Kronotek Inc.
IT Support Technician
Nov 2012-Aug 2016
Monitored control of phone calls, preparation of spreadsheets for attendance control, and the maintenance of desktops, notebooks, and servers.Supervised service of calls, preventive and corrective maintenance of storages and servers, and configuration of microcomputers and notebooks.Provided technical support (in-person and remotely) to IT equipment for the main manufacturers of the market.
Education
MSc in Computer ScienceVillanova University2019-2021Relevant courses: Visual and Dot Net Programming, Database Management System, Software Engineering
Bachelors of Applied ScienceDepaul University2008 - 2012
SkillsHard SkillsOracleSQLMac Windows desktop supportProgramming (Java, C++)Installing systemsSoft SkillsCommunicationInterpersonal skillsConflict resolutionPatienceStress management
Languages
English (Native) Spanish (Fluent)
--- Originally written byJosé J. Rosales ---
Write a Successful Desktop Support Resume in 10 Steps (+ Examples)
Created by CakeIn this article, we'll cover:Step 1: Pick the best layout for your desktop support resume.Step 2: Choose the right desktop support resume format.Step 3: Start with contact information and basic personal details.Step 4: Create an intriguing desktop support resume title.Step 5: Craft a good desktop support resume summary.Step 6: Include skills and abilities relevant to the position.Step 7: Highlight your best experience and accomplishments.Step 8: List your educational background.Step 9: Add an extra section to highlight personal traits.Step 10: Craft a convincing desktop support cover letter.Desktop support resume sampleAs desktop support, you will be:
troubleshooting hardware and software problemsresolving user questions in regard to technical issuesassisting with product updates and network connections
To excel in the tasks above, you will want to have a strong IT background with confident customer service skills.
Another profession that requires the strengths of desktop support is a help desk. While they might seem very similar, a help desk differs from a desktop support in many ways. Generally, a help desk is a general, first point of contact that guides users to where to go for solutions while desktop support is specifically for office equipment and end-users.
With a professional desktop support resume, you will be able to get a desktop support job and take on these support requests and help more clients in continuing with their daily activities. Be prepared to install our key pieces of advice into your mind for a successful desktop support resume.Step 1: Pick the best layout for your desktop support resume.🖋 How long should a desktop support resume be?Keep your desktop support resume concise by limiting it to a page long. The only case where it should go beyond one page is when you are highly experienced and looking to apply for an upper-level desktop support position.
🖋 What is the best font to use for a desktop support resume?While there isn’t a specific font you must use, choose one that is simple and easy-to-read for your desktop support resume, such as Calibri or Roboto (with font size 10-12 pt.).
🖋 What is the standard margin for a desktop support resume?Keep the margins for your desktop support resume to one inch on all four sides.
🖋 What spacing should a desktop support resume be in?The line spacing throughout your desktop support resume should be adjusted to 1.15 while the headings should be set to 2.0.
🖋 What format should a desktop support resume be in?
Generally, employers will expect your desktop support resume in a pdf file to ensure that the document can open up smoothly. Alternatively, some employers may ask for your desktop support resume doc in word format.Step 2: Choose the right desktop support resume format.The format of your resume for a desktop support engineer role can greatly affect the employer’s first impression of you due to how the contents are presented.
The chronological resume format:work experience listed in reverse chronological order.emphasis on your professional experience and job-related accomplishments.
The functional resume format:emphasis on your skills and skill-related accomplishments.recommended if you have employment gaps or limited work experience.
The combinational resume format:experiences listed in reverse chronological order.emphasis on both your skills and experience.recommended if you are experienced and skilled in a wide range of areas.
📝 Based on your situation, carefully select one of the three resume formats from above for your desktop support resume.
Step 3: Start with contact information and basic personal details.Knowing what to include and what not to include for your desktop support resume profile is crucial for a solid introduction.
You should include these:Your Full NameProfessional TitleEmail AddressPhone NumberAddress (optional)LinkedIn URL(optional)Personal Website(optional)You should not include these:Date of BirthSexual OrientationRaceReligionMarital StatusSalary
Step 4: Create an intriguing desktop support resume title.The title, also known as a headline, of your desktop support engineer resume is a one-line phrase that gives the employer an idea of what you can achieve. The first letters of each word in your resume headline should be capitalized, and it features some of your most captivating abilities as a desktop support engineer to keep the employers intrigued enough to review the rest of your resume.
✅ 1. Capitalize the first letters of each word of your desktop support resume title.
To draw the employers’ attention to your resume headline, capitalize the first letters of the words in the headline except for articles, coordinating conjunctions, and prepositions.
✅ 2. Place your resume headline for a desktop support engineer.
Just like the name, you will want to input your resume headline at the beginning of your desktop support resume. It can be placed above your personal information, resume summary or career objective.
✅ 3.Stand out by featuring your desktop support certifications or licenses in the resume headline.
Whether you are creating your very first desktop support resume, or a desktop support manager resume, incorporating verified skills achievements can elevate your chances with employers.
Desktop Support Resume Headline Examples:MCDST-Certified Desktop Support Specialist Focused on Fully Assisting ClientsIT Desktop Support Who Improved Issues Resolved in the First Call by 20%Goal-Oriented Microsoft 365 Certified Desktop Support Technician
Step 5: Craft a good desktop support resume summary.The desktop support engineer profile summary is, ideally, a two-line extension to your resume headline. Your goal is to display to the employer your strongest fortes and the overall content of your desktop support resume.
✅ 1. Begin your desktop support engineer profile summary with a compelling adjective.
Are you a quick-thinking problem solver, a strategic thinker, or an empathetic helper? Think of the most fitting adjective that describes you to start your desktop support resume summary.
✅ 2.Think of any accomplishment that is relevant to the desktop support job.
There is no limit to what type of strengths you can include in your desktop support analyst resume. From soft skills to certifications and awards, to past experiences, impress the employer with the diversity in your resume summary.
✅ 3.Typos on your desktop support resume are worse than technical errors.
Keep your desktop support resume professional by ridding the document of errors. Show that you are capable of eliminating problems, especially the ones that are easily overlooked.
Alternatively, you can create a career objective, which is very similar to a resume summary. The distinction here is that a resume objective has additional information of what you plan to accomplish once you obtain the position. If you are a fresh graduate or you have limited experience that pertains to the desktop support job, you might find that a career objective will be more beneficial for your desktop support resume.
Desktop Support Resume Summary Examples:Client-oriented desktop support who received an average client satisfaction rate of 99%. Expert in diagnosing technical issues, providing quick solutions, and preparing long-term assistance to prevent repetitive malfunctioning.Dedicated IT desktop support with 5+ years of experience troubleshooting connection issues, upgrading hardware systems, and assisting with system and office equipment. Skilled in Linux OS, Mac OS, Windows OS.VMware-certified desktop support proficient in managing windows server, VPN, and computer hardware systems. Highly experienced in providing clients quick-thinking yet effective solutions.Step 6: Include skills and abilities relevant to the position.In the skill section of your desktop support engineer resume, you need to present what you are knowledgeable in specifically for the employers to determine if you are the right candidate.
As you create a list of desktop support skills for your resume, consider one of the following four ways to arrange the skills:
A bulleted list:skills listed in bullet points.gets straight to the point.
An expanded bulleted list:skills in bullet points with additional details.provides context for employers to understand how you applied the skills.
Integrating skills with work experience:skills mentioned in each work experience entry.shows professionally how you specifically applied the skills at work.recommended for experienced applicants.
A categorized skills section:skills mentioned in the skill section with categorization.helps show skills that are related.recommended for applicants with a wide range of skills.Desktop Support Resume Skills Examples:Hard skillsBasic CodingJavaScriptTicket SupportMicrosoft SQL ServerRemote SoftwareBackup SoftwareNetwork ConnectionLAN/WANCyber SecuringPC/MacSoft skillsQuick LearnerObservantDetailedCustomer ServicesCommunicationCollaborativeEngagingCommittedAccurateReliable
Step 7: Highlight your best experience and accomplishments.Your work experience as a desktop support on your resume directly shows the employer where you have gained exposure throughout past relevant activities. 5essential elements you will want to include for each work experience you provide:1.Name of the organization/company2.Location of the organization/company3.Your professional title during the position4.Start and end dates (month/year)5.Short descriptions of your achievement in the role
✅ 1.Match the desktop support job description with your experience on the resume.
Show the employer that you are made for the position by including experience that matches the desktop support job description.
✅ 2. Strengthen your experience descriptions with numbers.
From the number of clients you assist per day to your average first call resolution rate, the numbers show the employers your dedication to your work.
✅ 3. Action verbs help portray how you directly made an impact during the time.
Systemized, diagnosed, and repaired are just a few of the many action verbs you could incorporate into your desktop support technician resume.
Desktop Support Resume Work Experience Examples:Desktop Support Manager | Geek Squad, NevadaJan 2014 - Jun 2016Supervised and undertook unresolved client issues, improving client satisfaction by 48%.Ensured protocols are running smoothly daily, weekly, and monthly for quality and efficiency.Desktop Support Specialist | Bask, WashingtonJan 2013 - Dec 2013Offered technical support to 200+ clients per day on both PCs and Macs.Performed troubleshooting for hard drive malfunctions, connection issues, and display errors. Step 8: List your educational background.For your desktop support resume education section, there are 5 elements to incorporate for each degree you provide:1.Type of degree2. Major3.The starting year and ending year of education4. School name5.Honors, awards, GPA, or minor (additionally: licenses/certificates)
If you are a recent graduate or plan to apply for your first desktop support role, you will want to place your educational accomplishments at the beginning of your desktop support resume (right below the objective/summary section). Alternatively, if you already have many years of experience, you will want to incorporate your educational accomplishments at the bottom of your desktop support resume (right below your work experience section).
Below are examples of how to list your education for three special cases:
Examples of how to list your education for three special cases:High school education:skip this step if you have higher education degrees to provide.Brookville High School for Information Technology (CA, U.S.)2012 - 2014GPA: 3.96President of National Honors SocietyEducation in process:include “in progress” or “expected to graduate in (year)”.ex: B.S. in CS and Engineering, MIT (Expected to graduate in 2025)VP of Student Information Processing BoardIncomplete education:include credits earned or experience earned.ex: Institute of Information Technology, AM University (2013 - 2014)Completed 36 credits towards a B.S. in ITStep 9: Add an extra section to highlight personal traits.There are five additional features you can add to your desktop support resume for enhancement.
Hobbies and interests:included in an “areas of interest” section.best for fresh graduates.example: building app software.Volunteer work:included within “work experience” section or an additional information section.example: It help desk volunteer at Free Geek.Certification and awards:especially ones related to desktop support duties.example: CompTIA A+.Projects:example: Iowa University End User Support Project Plan.References:example: Mr. Francis Snyder | former supervisor | IT Services Department at ABC Corp.Step 10: Craft a convincing desktop support cover letter.Contact Details:Your Full NameEmail AddressMobile NumberAddress and LinkedIn URL (Optional)
Introduction:politely greet the employer for a pleasant start.
Motivation:explain what drew you to the organization and what attracted you to the specific desktop support position.
Qualification:elaborate on why the employer should pick you with a few experience examples that portray your strengths.
Closing:conclude with a strong finale by including any additional documents, such as portfolios, projects, or certifications.
Having this desktop support resume writing guide can lead you to the successful route for an IT career path. Additionally, desktop support resume examples and templates can provide you a stronger idea of what to put in your resume (especially if this is your first time writing one).📚 Further reading:The Cover Letter to Land Your Dream Job
Desktop support resume sample
Lowell Maw
HDI-DAST-Certified Specialist Devoted to Providing Quick-Thinking Solutions for Clients
205 Winter Ave., Cambridge, MA 02139(373)-463-2372[email protected]linkedin.com/in/lmaw
Summary
Dedicated desktop support specialist with 4+ years of experience resolving client technical issues within the first call. Knowledgeable in repairing both hardware and software malfunctions.
Work Experience
Desktop Support Technician Tech SquadJan 2014 - Jun 2016
Resolved client hardware and software issues within the first call to ensure client satisfaction, saving $30k within a year.Ensured protocols are running smoothly and efficiently daily, weekly, and monthly.Diagnosed 430+ devices per week for users throughout the state.
Desktop Support Specialist IP SupportJan 2013 - Dec 2013
Offered technical support to 300+ clients per day on both PCs and Macs.Performed troubleshooting for hard drive malfunctions, connection issues, and display errors.Educated clients about technical information in easy-to-understand terms.
Skills
Hard Skills:TroubleshootingWeb SupportHardwareSoftwareApplication SupportDebuggingInstalling SystemsTicketing SystemsPC/MacPhone EtiquetteSoft Skills:PatienceCritical ThinkingProblem SolvingCustomer ServiceTeamworkPositive AttitudeClear CommunicationPunctualOrganizedFriendly
Certifications
HDI Desktop Advanced Support Technician (HDI-DAST)Microsoft Certified Desktop Support Technician (MCDST)
Education
B.S. in Computer Science and EngineeringMIT 2010 - 2014
GPA: 3.88Class of HonorsCake provides the best resume making tools templates to help you create the perfect desktop support resume. Take your career journeyto new heights - create adesktop support resume online (free download) now!Create resume--- Originally written by Jessica Sun ---
Job Application Letter: Examples, What to Include & Writing Tips
Created by CakeResumeIn this article, we'll cover:
What Is an Application Letter?What to Include in a Job Application LetterJob Application Letter SamplesApplication Letter TemplateTips for Writing an Application LetterAside from your resume, the hiring manager may ask you to submit a cover letter as a formal letter for a job application. Under different circumstances, it can go under different names shown below:
Job application letter – explains why you're applying for this position and what makes you qualified.Letter of interest – expresses your interest in some position in a company even though it's already filled or not being advertised yet.Letter of motivation – proves that you are the perfect candidate for the position.
Among these application formats for jobs, an application letter most closely resembles the function of a cover letter. It demonstrates your relevant qualifications for the position and convinces the employer to call you for an interview.
This article will guide you on how to write an application letter for employment and feature samples of both an application letter format and an email job application format.
What Is an Application Letter?Simply put, a letter of application is a formal document sent with your resume to explain at least these three things:
Why you want to apply for this roleWhat makes you the right fitHow you can bring value to the organization
A well-written job application letter can grab the recruiters' attention effectively, motivate them to read through your resume and offer you a job interview. Hence, you should always submit a short application letter, even though it’s not required for the application.
Recruiters normally would read your application letter before your resume. Therefore, it is important that your job application letter could serve as an overview of your profile as a candidate, and is interesting enough to make them want to review your application until the end.
When reviewing an application letter, recruiters expect to find a brief introduction of who you are and why you're applying for this role. Next, some paragraphs should elaborate the qualifications you possess that make you the right fit, in terms of education, experience, and skills. If you've stayed in the field for a while, focus on showing your achievements and present to the employer how you would contribute to their company in your job application letter.
Lastly, to make a lasting ending for your application letter, express your appreciation for their time and insert a CTA about the job interview. Also, make sure you include a professional sign-off!
What to Include in a Job Application LetterIn this paragraph, you will learn how to write each of the 6 sections included in a job application letter:Letter headerSalutationIntroduction paragraphBody paragraph(s)Closing paragraphSignature1. Letter header
Basically, the header of an application letter should follow the format of any other formal letters. It means that you need to provide the following information:
Your personal info (name, email, phone number/LinkedIn)Date writtenThe recipient's info (name, job title, email, company address)
Example of anapplication letter header:Kaylee Tran9215 Fremontia Ave, Fontana, CA 92335[email protected](+310)-442-1500May 10, 2022Davis MiserPrincipalWest Randall Elementary School15620 Randall Ave, Fontana, CA 92335
2. Salutation
The salutation in a job application letter is a greeting to the people who will read your document and evaluate your qualifications for the role. Normally, they can be the company founder, the hiring manager, or the position’s department head.
Good salutations for application letters:Dear Mr/Mrs + [Last Name], Dear Hiring Manager,Dear [First Name], Hi Team,To Whom It May Concern,Bad salutations for application letters:Hey,How do you do!Dear all, Good morning/afternoon!What's up!
💡 Pro Tip: The cover letter salutation is one part of the letter where you can address the receiver of the letter directly. Addressing the correct or relevant people directly shows that you’ve put in the effort to do some research about the role and the team.
3. Introduction paragraph
In the opening paragraph, it's essential to introduce yourself and the purpose of writing this application letter. The most important information that employers expect to read is a brief statement of your qualifications that make you qualified for the position.
Instead of stuffing too many details in this section, keep your application letter opening paragraphs within 2-3 sentences.
Example of the introduction paragraph in a job application letter:“My name is Kaylee Tran, an MSc graduate from IU International University of Applied Science. I am interested in applying for the Software Engineering Intern at Google after coming across your job listing on LinkedIn. I believe that my educational background and freelancing experience make me a highly competitive candidate for this position.”
4. Body paragraph(s)
Here comes the most important part of your application letter for employment where you will need to express your motivation to apply and provide details on why you think you're the right fit.
In the same way that you write a resume or CV, key components include skills, education, work experience, and professional achievements. However, instead of listing them in bullet points, you will compile a concise paragraph that best presents yourself to the hiring manager.💡 Pro Tip: Don't just repeat information from your resume. Keep your explanation no longer than 10 sentences. Be brief and concise since recruiters don’t have all day to review your application letter.
Example of the body paragraph in an application letter:“I have a strong passion for writing and blogging, which is why I have found such fulfillment in content creation. My first job was as a social media specialist at IVY Travel, where I was responsible for managing the company’s social media accounts and producing well-thought-out content to attract more potential customers. My biggest achievement is receiving the 2018 Marketing Award for doubling the average organic likes from 80K to 160K on Facebook in one year.The following year, I advanced my career as a freelance content writer. This allows me to write for a variety of industries such as FinTech, EdTech, fashion, beauty, and tourism. I have helped over 15 companies with their content strategy and online branding. My previous clients are content with my active listening, attention to detail, and commitment to deadlines.”
5. Closing paragraph
In this the final paragraph of your application letter, you will need to:
Restate your interestKindly remind the hiring manager to review your resume and other files attachedKindly ask for an interviewExpress your appreciation for their time and consideration
Example of the closing paragraph in an application letter:“As requested, I have enclosed my resume, work samples, and IELTS certificate. Please let me know if you have any questions or need any additional information. Thank you for your time and appreciate your consideration of my application. It would be my honor to have the chance to discuss this opportunity further with you.”
6. Signature
To end an application letter, just simply write a formal closing, followed by your signature.
If you're using an email job application format, make sure your email signature is professional and covers your personal information, like this:
Kaylee Tran (Ms.)cakeresume.com/kaylee1990[email protected](+098)-1234-567
Good sign-offs for application letters:Best,Best regards,Kind regards,Sincerely,With gratitude,Bad sign-offs for application letters:See you soon!Thanks in advance!Stay safe!Cheers,Bye!
Job Application Letter SamplesSample of an application letter for a job vacancy
Kaylee Tran9215 Fremontia Ave, Fontana, CA 92335[email protected](+310)-442-1500
May 10, 2022
Davis MiserPrincipalWest Randall Elementary School15620 Randall Ave, Fontana, CA 92335
Dear Mr. Miser,
My name is Kaylee Tran, an MSc graduate from IU International University of Applied Science. I saw the posting of the Software Engineering Intern from Google on LinkedIn, and I am very interested. I believe that my educational background and freelancing experience make me a highly competitive candidate for this position.
For the past two years, I have gained hands-on experience in coding and programming, providing solutions in database technology, and testing applications. My main responsibility is collaborating with a US-based team to develop four new websites that serve 2.5 million users per month. The biggest accomplishment I have achieved is building and implementing an automated bug tracking system, resulting in a 25% reduction in issues reported in the later stages of development.
The documents attached are my resume and work portfolio. I look forward to learning more about the Software Engineering Internship Program at Google. Thank you for your time and consideration.
Sincerely,Kaylee Tran
Simple job application email sample
Dear Hiring Manager,
I'm writing to express my interest in the content editor position listed on CakeResume. While I have 5 years of experience in content marketing and social media management, I am confident that I am well-positioned to support IVY Magazine.
I have a strong passion for writing and blogging, which is why I have found such fulfillment in content creation. My first job was as a social media specialist at IVY Travel, where I was responsible for managing the company’s social media accounts and producing well-thought-out content to attract more potential customers. My biggest achievement is receiving the 2018 Marketing Award for doubling the average organic likes from 80K to 160K on Facebook in one year.
The following year, I advanced my career as a freelance content writer. This allows me to write for a variety of industries such as FinTech, EdTech, fashion, beauty, and tourism. I have helped over 15 companies with their content strategy and online branding. My previous clients are content with my active listening, attention to detail, and commitment to deadlines.
As requested, I have enclosed my resume, work samples, and IELTS certificate. Please let me know if you have any questions or need any additional information. Thank you for your time and appreciate your consideration of my application. It would be my honor to have the chance to discuss this opportunity further with you.
Kind regards,Colleen Miller[email protected](881)-123-1234cakeresume.com/colleen.miller
Application Letter TemplateNeed to write a quick and simple application letter? Use the free application letter template below.
[Your name][Your address][Your email address][Your phone number]
[Date written]
[Recipient’s name][Company name][Company physical address]
Dear Mr./Mrs. [Last Name],
I am writing this letter to apply for the [job title] position at your company - [company name]. I believe that my educational background and professional experience make me an ideal candidate for this role. Moreover, I can have a chance to continue building upon the [technical skill] and [soft skill] acquired over the past [number] years.
In the last role as a [job title], I was responsible for [job task 1], [job task 2], and [job task 3]. I pride myself on [notable accomplishment 1] and [notable accomplishment 2], resulting in [contribution] at [your former company].
You and the team can rely on me as a [personal trait 1], [personal trait 2], and [personal trait 3] employee with the ability to [soft skill] effectively. In terms of my educational background, I earned my [degree type] in [your major] from [University name] in [year]. I also obtained a certificate (or license) in [field].
Please find attached my resume for your further review of my skills and work history. I would appreciate the opportunity to discuss this position and how I can bring more value to the [team or department name].
Thank you for your time and consideration. I look forward to hearing from you soon.
Kind regards,[Your Name]
Tips for Writing an Application Letter✅ Start with a professional subject line.
This is particularly important if you choose an email format for your job application. Think of it as an article title that is professional-looking and can grab the reader's attention.
Examples of email subject lines for application letters:Front-desk Position - Your NameJob Posting #321: Marketing ManagerApplication for Public Health Associate Position
💡 Pro Tip: Some job postings list specific formats that you are required to follow when submitting your application. Make sure to pay close attention to these specific instructions if you don’t want your application to go missing.
✅ Highlight your skills.
Bullet points on a resume make it easier to list relevant skills. However, you can’t do so when writing a job application letter - instead, provide specific examples of how you’ve leveraged that skill and what you've achieved. That will help fully showcase why you’re the right one for the position.
✅ Incorporate related keywords.
A rule of thumb is not only your resume but also your application letter should be tailored to the job opening. You just need to review the job description carefully and insert keywords related to skills, job responsibilities, and requirements. Doing so can help effectively pitch yourself to employers and stand out from the crowd.
✅ Be concise.
In general, an application letter sample for any position should not exceed one A4 page, ideally 250 to 400 words. Also, keep in mind that the body paragraph is the focus of the letter - longest and providing the most detail.
✅ Express your gratitude.
Being polite and professional will always imprint a positive impression on recruiters. It also indicates good character and can be seen as an indication of how you will fit into the company. Hiring managers will be impressed by your professionalism if you put your appreciation into words.
✅ Include a strong CTA.
A CTA (call-to-action) is like an invitation and reminder to the hiring manager to follow up and speak with you further regarding the job opportunity. This allows you to express your interest in the role and give them a push to reach out to you for an interview.
✅ Proofread before sending it out.
Many job applicants don't make a practice of proofreading their application letters, resulting in spelling and grammar mistakes. These may reflect badly on you and cost you the interview. Thus, make sure your job application letter is error-free before it's submitted.Take the guesswork out of resume writing. Our AI resume checker analyzes your resume against industry standards and provides instant feedback.Get AI Feedback--- Originally written by May Luong --
Help Desk Resume Examples: Templates & Formats
Created by CakeResumeIn this article, you will learn about:How to write a help desk resume?What to include in your help desk resume?Tips for creating the best help desk resumeHow to write a help desk cover letter?Help desk resume sampleThe goal of a help desk is to assist customers with immediate technical issues and lead them to a quick-thinking solution. The goal of a service desk is not only to guide customers through steps they can take to reach their business goals but also to analyze the situation to find the root cause. Because they both require strong IT knowledge and customer service skills, many might confuse a help desk with a service desk.
However, a help desk is only one part of a service desk. The main feature that differentiates the two is that a help desk aims to help users with fast resolutions to customers’ problems while a service desk offers a more in-depth analysis of their problems and a wider range of services.
Just like how a help desk needs to research to address the issue, you will want to explore techniques in building a professional help desk resume. Your help desk resume shows employers your research abilities and could be the ticket for your very next interview.How to write a help desk resume?🖋 Step 1: Understand the differences between a help desk CV and a help desk resume.
A CV is a document that covers all of your past experience and skills—whether it is related to the job you are applying for or not. A resume is a one-to-two-page record of all of your past related work history and skills.
🖋 Step 2: Choose the right help desk resume format.
When creating a help desk resume, keep in mind that there are four different formats you can select from:
chronological resume formatfunctional resume formathybrid/combinational resume format
Formatting is a big factor when you prepare your resume. Learn more on which of the three resume formats will fit your experience best.
🖋 Step 3: Look up help desk resume templates and samples online.
If you are stuck on what your help desk resume should look like, gain some insights by searching for help desk resume examples. Due to the strong similarities between the skills and qualifications required for a help desk and a service desk, you can also search for examples of service desk resumes for reference.
🖋 Step 4: Tailor your help desk resume for the position.
Carefully read the required qualifications as well as the preferred qualifications in the job description to see what you should feature in your own IT help desk resume.
🖋 Step 5: Write a professional help desk cover letter.
An IT help desk cover letter allows the employer an opportunity to understand your personality. While it is not always required, providing a cover letter for the recruiter is an excellent way to stand out from other applicants.
🖋 Step 6: Proofread your help desk resume.
Mistakes are inevitable, even if you are 100% focused. Eliminate the chances of having typos or grammar errors on your help desk resume by reviewing it a few times to guarantee professionalism.What to include in your help desk resume?To keep your help desk resume at the preferred one-to-two pages, you will want to learn which features are the most important to add to it.
1. Resume Profile (Personal Information)
full namejob titleemail addressmobile numberaddress
2. Help Desk Resume Headline
A headline is an attention-grabbing one-liner that provides employers with information about you. Do keep note that to keep your help desk resume headline noteworthy, be sure to keep it as concise as possible.
Help desk resume headline examples:
Adept Help Desk Technician with 4+ Years of Experience Troubleshooting ComputersCompTIA Certified Help Desk Specialist Specializing in Managing SecurityCustomer-Oriented Help Desk Intern Dedicated to Strong Key Performance
3. Help Desk Resume Summary
Think of a resume summary as a resume headline with more details. A summary should be a two-to-three-line description of your achievements that will be covered later in your resume.
Help desk resume summary examples:
Focused help desk with 3+ years of experience monitoring configurations, trend analysis, and SNMP. Google IT Support, HubSpot Academy, and HDI certificated.Ambitious Jr. help desk with strong knowledge in Windows XP, DNS, and WINS. Skilled in Sales CRM, Salesforce, and Ticketing Systems.Persistent help desk technician with 6+ years of experience in customer conflict resolutions. Specialize in software support, technical support, and enterprise systems.
4. Help Desk Resume Objective
A resume objective contains your skills and achievements, but its main focus will be what you aim to accomplish in your career.Help desk resume objective examples:
Articulate help desk manager knowledgeable in VoIP systems. Seeking a role as a help desk manager at Dell in a fast-paced environment to apply troubleshooting and multitasking skills.Tactful help desk support experienced in real-time reporting and ticket management. Looking for a position as a help desk specialist at Google to improve upon the help desk resolutions.Swift help desk technician with 8+ years of experience providing technical assistance for various users. Seeking a role at Tech World to support a wider variety of customers.
5. Help Desk Skills for Resumes
Skills show the employer what you know and what you are good at within the area of focus. Incorporating both soft skills and technical skills can be a big plus for your help desk resume.
Help desk resume skills examples:
Hard skills:Analysis of Technical IssuesData MigrationData SettingOperating SystemsDebuggingTroubleshooting
Soft skills:Time ManagementPrioritizingPeople SkillsTeamworkAttention to detail
6. Work Experience
The work experience section gives employers an idea of what you have accomplished in the past. If you are creating an entry-level help desk resume with no past work experience, think of some achievements you have gained during internships and/or in school.Help desk resume work experience examples:
Help Desk Level II Tech Geek, NevadaJul 2014 – 2020Conducted over 10k technical analysis for desktops, laptops, and mobile devices.Applied ticketing systems to quickly ensure customers an efficient solution.Assisted in escalations of Level III troubleshooting and configurations.
7. Education
Education on your help desk resume allows you to easily show that you fit the basic requirements of the role. For the education section on your resume for a help desk job, make sure to include:
school namedegree/majorduration of studyhonors awardsGPA or minor (optional)
Help desk resume education examples:
B.S. in Computer ScienceGeorgia Institute of Technology 2015 - 2019GPA: 3.82
8. Additional Information
Additional information can benefit your help desk resume especially if you don’t have much work experience and are looking to create an entry-level help desk resume. This can include certifications earned or languages you are proficient in.Help desk resume additional information examples:
Certification: CompTIA Network+Language: German (fluent)
Tips for creating the best help desk resume✨ 1.Customize your help desk resume.
Show your determination by customizing your help desk resume for each specific role. For example, if the role you are applying for is a manager one, ensure that your help desk manager resume put an emphasis on leadership skills and related experience.
✨ 2.Quantify the results mentioned in your help desk resume.
Show your impressive help desk skills and achievements by including numbers in your descriptions. Using numbers in your help desk resume can bring your resume to another level.
✨ 3.Build an ATS-friendly resume.
Avoid over-the-top layouts or graphs by putting the focus on your help desk resume content. Use a clean, simple format to allow ATS to easily scan through your resume for keywords.
✨ 4.Use action verbs for your help desk resume.
One change to your verb choice on your resume for a help desk job can make a big impact on how you present yourself to employers. Remember to add action verbs to show the impact you have brought in your previous roles.
✨ 5.Include your LinkedIn URL in your help desk resume.
Most employers heavily rely on LinkedIn to learn more about applicants’ accomplishments and skills. By having your LinkedIn information on your help desk resume, you can demonstrate skills and work experience that you can’t fit in your resume to the recruiter.CakeResume provides the best resume making tools templates to help you create the perfect help desk resume for your job hunt. Take your career journeyto new heights - create a help desk resume online (free download) now!Create ResumeHow to write a help desk cover letter?A cover letter is a one-page document providing employers information such as where you discovered the role, what about this job interested you, and how you applied your skills in previous roles in detail. By including the essential information, you will be able to impress the employer, even if you are writing a cover letter for an entry-level help desk job as a recent graduate.
Main sections for your help desk cover letter:
Begin your cover letter similar to your help desk resume and include the basic contact information:full nameemailmobile numberaddressLinkedIn (optional)An introduction is where you will politely greet the hiring manager. Make sure to do research and find out their names and double-check to avoid any misspellings or typos in their names.The motivation section gives you a chance to show them what you know about the role, the company, and the reasons for applying for the position.Your qualification is the passage for you to offer the employer information about your past achievements and experience that are related to the position you’re applying for. This is the opportunity to provide examples of how you utilized your help desk skills.End with a professional closing by thanking the employers for their time and letting them know you’d be happy to further discuss your qualifications and the role in an interview.Help desk resume sampleSkye Row
Committed Help Desk with 2+ Years of Experience in Assisting End-Users
Notre Dame, IN 46556(654)-645-6465[email protected]linkedin.com/in/skyerow
Summary
Responsive help desk specialist skilled in providing quick and accurate technical assistance for customers. Proficient with diagnostic programs, troubleshooting, and hardware/software support.
Work Experience
Help Desk SentinelMay 2020 - Present
Deliver 100+ effective resolutions weekly with ticket management and automation.Collect and review customer feedbacks monthly to research ways for customer service enhancements.Transmitted complex technical issues to level II and improved customer satisfaction by 10%.
Help Desk Intern CiscoDec 2018 - Mar 2019
Researched and troubleshoot security issues and improved customer service.Supported 10+ troubleshooting lab testing cases per month for Cisco’s engineers.Completed support engineering troubleshooting workshops administered by Cisco professionals.
Skills
Hard Skills:Web SupportError LogsInstalling SystemsSoftware UpgradesTicketing SystemsMicrosoft OfficeWindows XP/VistaMac OS X SupportPrinter SupportInformation TechnologySoft Skills:Active ListeningCustomer ServiceEmotional IntelligencePatienceMultitaskingDetail-OrientedTime ManagementAdaptabilityEmpathyProblem-Solving
Certifications
CompTIA A+Google IT SupportMicrosoft Office Specialist
Languages
English (native)Spanish (fluent)Chinese (fluent)
Education
BS in Information TechnologyUniversity of Notre Dame 2016 - 2020
Glynn Family Honors ProgramIT, Analytics, and Operations ClubGPA: 3.88
--- Originally written by Jessica Sun ---
Technical Support Resume: Templates & Sample
Created by CakeIn this article, you will learn about:Step 1: Pick the best technical support resume template format.Step 2:Start with contact information and basic personal details.Step 3: Create an intriguing technical support resume title.Step 4: Craft a technical support resume summary.Step 5: Include related skills and abilities.Step 6: Highlight your best experience and accomplishments.Step 7: List educational qualifications and background.Step 8: Highlight your personal traits with an extra section.Step 9: Craft a convincing technical support cover letter.How to make a technical support resume with no experience?Technical support resume sampleWhat does a technical support do? To put it simply, a technical support is asked to maintain both the company's software and hardware systems.
If you want to impress the hiring manager, try to make the perfect resume for technical support. To make yourself stand out among various competitors, craft your technical support resume to convince the hiring manager that your experience would make you the most suitable candidate.
Step 1:Pick the best technical support resume template format.Before starting writing your IT technical support resume, be sure that you are familiar with the format and template of a resume.
🖋 How long should a resume be?
Unlike CVs, a technical support analyst’s resume usually takes up only one page. A resume focuses on your key skills while a CV should include a more thorough background. Since the recruiter might be viewing thousands of resumes in a month, it is crucial to keep your resume short.
Therefore, a technical support resume should be a one-page document reflecting your experience.
🖋 What is the best font to use in a resume?
Once again, because the hiring manager may be facing lots of resumes, remember to use an easy-to-read font in your technical support specialist resume. Here are some suitable fonts:CalibriVerdanaHelveticaCambriaGill Sans
After picking your font, don’t forget to choose an appropriate font size in a technical support resume as well. Normally, a 10-12 pt for the body text would be suitable, and a 14-16 pt for headings would be perfect.
🖋 What is the standard margin for a resume?
It is recommended to add a one-inch margin on each side to make your IT technical support resume more readable.
🖋 What is the best line spacing for a resume?
Line spacing for your technical support resume should be at least 1.15 between each line so that the hiring manager can read your resume with ease. Make headings double-spaced to highlight them.
🖋 What format should a resume be submitted in, Word or PDF?
Export your technical support resume as a PDF file to keep the layout and design intact. Although MS Word is a popular tool, a resume in Word format may display differently on different devices.Step 2: Start with contact information and basic personal details.First and foremost, write your contact details onto your IT support resume. Your contact information is vital but is often neglected.You should include these:Full nameEmail addressPhone numberAddress (optional)LinkedIn URL (optional)Personal website (optional)You should not include these:Date of birthSexual orientationReligion or beliefMarital status and dependencyExpected/current salary
Step 3: Create an intriguing technical support resume title.To catch the recruiter’s eye immediately, add a catchy headline to your technical support resume. Try to show your strengths, abilities, and expertise with a single sentence. Therefore, the hiring manager’s interest would be piqued.
👍 3 tips to write an IT technical support resume title:
1.Capitalize letters: When you’re writing down a technical support resume title, be sure to make the first letter of each word capitalized except for articles, conjunctions, and prepositions.
2. Place it on top:Since you would want the recruiter to be attracted, remember to put the title on the top of your IT technical support resume.
3. Exclude objectives:A technical support resume title is used to show the recruiter your potential and the benefits you could make. An objective that presents the vision of your career is, thus, unnecessary.Exampletechnical support resume titles:
Well-organized technical support who devised protective strategies over 20 companiesExperienced technical support who assisted managers in various levels of user accessJunior technical support skilled in software and hardware support
Step 4:Craft a technical support resume summary.When applying for your dream job, you will have to compete with other candidates. Hence, it is vital to give the hiring manager a great first impression by adding the perfect summary for your technical support resume. You would likely catch the recruiter’s attention and would get a better chance of getting the job.
3 tips for writing a perfect technical support resume summary
1. Customize the resume summary for each job:Since each job requires different qualifications, remember to tailor your technical support resume summary for each application.
2. Be specific:Remember to make your technical support resume summary clear. If your resume summary is rather vague, it would not show your potential well. This also works for technical support resume objectives.
3. Keep it concise:Try not to make your technical support resume summary too long. It could make the recruiter lose interest in the information you’ve included in other sections. However, write too little for the summary on your resume for technical support jobs either. Make it 2-3 sentences including important details.Technical support resume summary vs objective
While a resume summary means to make your past experience into a shorter version, a technical support resume objective concerns your future. A resume objective is to present your aspirations.Normally, a resume summary would be better if you’re already a senior job seeker or have a lot of experience in the past. A technical support resume objective would be more suitable when you’re writing an entry-level technical support resume or you have less or no relevant experience.
Technical support resume summary examples:
Senior technical support with 9 years of experience in maintaining hardware and software of over 50 companies. Team player and led a team of 5 to solve network problems.Well-organized IT technical support with extensive experience in supporting desk teams. led a team in seeking infrastructure issues and provided support towards Microsoft user servers.Technical support engineer with 5 years experience in assisting with server builds. Assisted over 20 companies with senior engineers to build software supports.
💁♀️ Reminder:Try to put your top skills and experience into 2-3 sentences. By doing so, you could highlight your strengths and would outperform the competitors.Step 5: Include related skills and abilities.Technical support skills for resumes are extremely important. While reviewing your technical support resume, most employers first look at your relevant skills and decide whether you’re qualified for the job.
It is vital to make your recruiter know that you have the abilities to fulfill the job.
4 ways to list your skills
Here are four different ways you could consider using when you’re listing skills on your technical support resume: (Want to know more about skills on a resume? Read Skills for Resume｜Examples List, Templates, Formats.)
1. Use a simple bullet list.
A simple bullet list is rather straightforward. You would write down your skills without explanation. However, it may not fully and properly demonstrate your skills on the resume for a technical support job.
2. Use an expanded bullet list.
Many choose an expanded bullet list as a way to explain their past experience and skills. The recruiter could better understand the scope of your skills with explanations and details. But on the other hand, it could take up too much space. So it is better to fit in 5 bullet points maximum.
3. Include skills in the work experience section.
This format suits the ones who have extensive experience. Since the skills would also be listed in reverse chronological order on your resume for a technical support job, your hiring manager could understand at what stage you applied your skills and how well you managed to use your skills. Nonetheless, it isn’t preferable for freshers to mention technical support skills since they might not have enough experience to put on the resume.
4. List skills in a categorized skills section.
Some love this format because it is more organized. This format is more suitable if you’re about to apply for jobs with a rather broad scope of skill sets. It could give your employer a better understanding of what you are capable of.
Examples of skills for a technical support resume
Hard skillsTechnical troubleshootingLAN expertiseIT performance tuningDiverse PC knowledgeTechnical issue analysisSecurity, recovery solutions backupVirus detection, prevention removalQuality assuranceNetworkingPC hardware
Soft skillsDetail-orientedProblem-solvingMotivatedSelf-disciplinedTeamworkCreative thinkingNegotiationPatienceCommunicationWell-organized
Step 6:Highlight your best experience and accomplishments.When you’re crafting your senior technical support engineer resumes, putting in related experience and accomplishments is crucial. Past experiences could best show your competence and distinguish you from various candidates. Therefore, remember to add all the past experiences you’ve had that are relevant to your technical support resume.
5 essential elements of the work experience sectionName of the companyLocation of the companyEmployment datesJob titleYour role and responsibilities
👍 3 tips to write work experience accomplishments
1.Tailor to the job.
Each job may require different abilities. Beware that the work experience and accomplishments you put in should be related to the job.
2. Add quantifiable results.
Give numerical results to highlight your strength.
3. Use action verbs.
Verbs could be more important since they could boost your abilities.
Work experience for a technical support resume example #1
Technical Support Engineer at ABC Corp.03/2017 to presentProviding technical support to computer hardware and software.Keeping the company’s software system up-to-date to ensure work efficiency.Assisting in maintaining the inventory of the company’s PC hardware.
Work experience for a technical support resume example #2
Technical Support Analyst at DEF Company02/2019 to presentRunning routine tests to ensure the operation of the company’s software system.Monitoring the escalated tickets which are handed to groups.
Step 7:List educational qualifications and background.
5 elements that you should add to the education section:School’s/University’s NameDegree Types/Major: Bachelor’s, Master’s, and Doctoral DegreesYear of GraduationHonor AwardsOptional: Minor, GPA, and Extracurricular ActivitiesWhere to put the education section on your technical support resume?➡️ Freshers/students
For fresh graduates writing an entry-level technical support resume, most of the content would focus on educational background, same for those who are still studying and are seeking internships. It is preferable to put your education background right after the objective or summary section. Since the hiring manager may be eager to know the skills you’ve learned from school more as they review your resume for entry-level technical support analyst.
➡️ Experienced job seekers
If you have already worked in the field, it would be more suitable to put your education section at the bottom after work experience section. Since you’re already experienced, the employer may pay more attention to your work experience. Hence, when writing a technical support resume for experienced job seekers, put your education section below your work experience.Example of high school education:
Academic Magnet High School2012 - 2016GPA: 4.0/4.3Awards:National Merit ScholarshipFirst Price in Science Project CompetitionExtracurricular activities:Basketball team captain
Example of education in progress:
B.S. in Management Information Systems (in progress)Carnegie Mellon University2018 - PresentGPA: 3.8/4.3Program designing club, vice president
➡️ Incomplete education
Some may consider putting incomplete education unsuitable, but it is still a crucial fact you could show the employer. Remember to add the start and end date so your recruiter would know that you’re not currently enrolled.
Step 8:Highlight your personal traits with an extra section.You may wonder whether you should put in additional information on your technical support resume. The answer depends. Additional information is not necessary but you could still put it in if you find it useful. Here are 5 additional pieces of information you could add:
1. Hobbies and interests
Normally, your hobbies and interests are not recommended to be listed in your technical support resume. However, if your hobbies are highly relevant to the job you’re applying for, add them in your technical support resume. Another circumstance under which you can add your interest is that it can demonstrate your skills, either job related technical support skills or transferable and interpersonal skills.
Examples of hobbies interests:
Programming with co-workersStrategy games
2. Volunteer work
For some freshers who do not have any work experience, they may also put in volunteer work to show some soft skills earned. If the volunteer work is related to the position, don’t hesitate to put it in your technical support resume!
Example of volunteer work:
Protected and maintained a charity foundation website from virus.
3. Certifications Awards
If you’ve not gained much experience, related certifications and awards could show your talent in the field, especially when you’re a fresh grad crafting an entry-level technical support resume, an award could be a plus for your resume!
Examples of certifications and awards:
Google Professional Certificates: IT SupportCertificate for AppleCare Mac Technician
4. Projects
For students who have done various projects, the projects that are related to the job could make up for the lack of work experience. If you’ve done projects related to the position you’re applying for, write them down in your IT technical support resume with some details to let your employer know your capability.
Examples of projects:
Led a group of three and constructed a maintenance system project to protect online shopping websites.Wrote a project based on a secure Cisco VLAN network for large enterprises.
5. References
A reference is not required in your technical support resume. Nevertheless, you could still add one if it would give the recruiter a precise and objective view of you.
Examples of references:
Referee’s name: Sabrina ChengRelationship: Former managerReferee’s job title: Senior technical supportReferee’s company: ABC EnterpriseContact info: +1-1234-5678
Cake provides the right technical supportresume templates formats for you to showcase your skills and experience. Try itnow for FREE!Create Resume
Step 9:Craft a convincing technical support cover letter.A cover letter is similar to a self-introduction. Therefore, writing the perfect technical support cover letter is essential. Impress your employer and have a better chance of getting the job.
A technical support cover letter should include:
Contact details: include your full name, email address, and mobile number, and put it at top of your cover letter.Introduction: warm greetings and the hiring manager’s name would show the employer that you’ve done your research (if applicable).Motivation/Intention to apply: make your hiring manager understand the reason you are enthusiastic about the position. It may be that you are fond of their core values, company culture, and/or products.Qualification: persuade the employer with strong educational and professional background and experience.Closing: don’t forget to thank them for viewing your cover letter.How to make a technical support resume with no experience?
If you’re writing a technical support resume for a fresher, you probably have a lot of questions. So here is some advice that you may want to take note of:
👍 Advice 1: Choose the correct format.
3 different technical support resume formats you could use:
Chronological (Reverse-Chronological):
A chronological resume is to write your work experience in reverse chronological order. By using this format in your technical support resume, the employer would get to know your latest experience first and could read through it more easily.
Functional (Skill-based):
If you want to focus more on your skills, a functional resume would suit your technical support resume the best. Other than work history, this would show your skills more. Hence, a functional format would be a great way if you want to highlight your skills.
Combinational (Hybrid):
If you think your experiences and skills are both crucial, then you could try using a combinational resume format in your IT technical support resume. Using this format, you would put your experiences in reverse-chronological order and include a section of your skill summary.
👍 Advice 2: Write a good career objective.
A clear future objective could show your ambition and aspiration. A career objective would be rather helpful for a technical support resume for freshers since it would give your employer an understanding of your goal and make up for the lack of work experience.
👍 Advice 3: Highlight your education.
Your educational background would be seen as an essential point if you’re a fresh grad. Therefore, remember to write down details for your entry-level technical support resume.Technical support resume sampleAngela Su
Fully dedicated technical support analyst who has experience in maintaining Microsoft and macOS systems.
Mobile: (+1)123-9999Location: Madrid, SpainEmail: [email protected]LinkedIn: linkedin.com/in/angelasu
Resume summary
Motivated technical support and has five years of Desk maintenance experience. Prominent problem-solver who has successfully collaborated with 450+ users.
Skills
Hard skillsEnd-user trainingTechnical documentationTechnical troubleshootingIT infrastructureSystem optimizationSoft skillsProblem-solvingCommunicationEffective listening skillsTeamworkProactive
Work experience
Technical Support Analyst | CBA09/2016 to 12/2021
Improved hardware performance by identifying issues.Collaborated with other teams to maintain software systems and protect user account documents.
Summer Intern | ZYX07/2016 to 08/2016
Assisted the senior technical support in the maintenance.Assisted in identifying issues with the clients’ devices.
Education
Universidad Complutense de MadridBachelor in Computer Engineering2014-2018
GPA: 3.9/4.3
--- Originally written byElianaTschang---
10 Pekerjaan Bidang IT yang Paling Dicari dan Gajinya!
Di era digitalisasi saat ini, profesi bidang IT merupakan suatu pekerjaan IT menjanjikan untuk kedepannya.
Pekerjaan di bidang IT (Information Technology) bertanggung jawab untuk membantu suatu perusahaan atau organisasi dalam memelihara infrastruktur digital dan memberikan bantuan pemecahan masalah baik sesama karyawan/pegawai maupun konsumen dengan mengikuti kemajuan teknologi dan prosedur keamanan.
Bagi kamu yang memiliki ketertarikan untuk mengembangkan keterampilan dalam pemrograman dan pemecahan masalah, kamu dapat mempertimbangkan pekerjaan di bidang komputer.
Daftar Isi:Daftar Pekerjaan Jurusan IT yang Banyak DicariTips Mendapatkan Pekerjaan Lulusan ITLowongan Kerja IT📚Bacaan lanjutan:Contoh CV Programmer/IT Menarik dan Cara Membuatnya10 Pekerjaan Bidang IT yang Paling Menjanjikan
Pekerjaan IT banyak diburu karena memiliki peluang karier yang cukup besar. Teknologi informasi merupakan bidang yang tergolong cukup luas dan memiliki banyak sekali pilihan.
Berikut ini contoh pekerjaan IT yang banyak dicari :
1. Web Developer (Front End, Back End, Full Stack)
Web developer merupakan salah satu pekerjaan IT yang paling dicari, karena meningkatnya aktivitas yang dilakukan secara online dan kebutuhan masyarakat dalam mengakses berbagai informasi.
💼Tugas Web Developer:mendesain tampilan, navigasi, dan organisasi konten situs web/website dengan menggunakan bahasa pengkodean seperti HTML, SQL, CSS, dan JavaScript untuk mengelola grafik, aplikasi, dan konten yang memenuhi kebutuhan klien.
Namun, secara umum, pekerjaan IT ini terbagi atas 3 spesifikasi :
Front-End Developer: mengatur bagian website yang terlihat oleh pengunjung, termasuk UX dan UI.Back-End Developer: mengatur elemen di belakang layar, misalnya server database.Full-Stack Developer: mencakup semua tugas front-end dan back-end, sehingga posisi paling banyak dibutuhkan karena memiliki kemampuan yang lebih komprehensif.
💻Cara Mendapatkan Pekerjaan Web Developer:Banyak web developer memperoleh gelar associate dalam pengembangan web atau bidang IT lain yang relevan.Beberapa mungkin memperoleh gelar sarjana di bidang IT atau bidang bisnis.
Bagi kamu yang mencari lowongan kerja bidang it lulusan SMK, tidak perlu berkecil hati karena kamu dapat mengembangkan keterampilan desain web/web design melalui program sertifikat atau pembelajaran mandiri.Untuk menarik perhatian rekruter, sering kali diperlukan pengalaman dan portofolio programmer.
💰 Gaji Web Developer:Dilansir dari Indeed.com, rata-rata gaji pokok Web Developer di Indonesia per bulan berkisar Rp 4.000.000dan akan bervariasi sesuai dengan kemampuan serta keterampilan.
2. Software Engineer
Software Engineer merupakan profesi IT memilikiketerampilan pemrogramanyang kuat karena hampir semua perusahaan saat ini menggunakan sistem perangkat lunak (software).
Oleh karena itu, seorang engineer dapat bekerja dan dibutuhkan di berbagai industri seperti pariwisata, hiburan, kesehatan, media, maupun ritel.
💼Tugas Software Engineer:perangkat lunak/software baru, mengimplementasikan, hingga menguji software dan sistem dengan menerapkan pengetahuan tentang matematika dan ilmu komputer.
Dalam mengembangkansoftwareatau aplikasi, Software Engineer dibagi ke dalam beberapa bidang sebagai berikut :
Application DeveloperApplications EngineerProgrammerSenior Programmer AnalystSoftware DeveloperSoftware EngineerQuality Assurance AnalystSystems Software EngineerDan lainnya
💻Cara Mendapatkan Pekerjaan Software Engineer:
Sebagian besar orang yang berkecimpung di profesi IT ini membutuhkan gelar sarjana dan Master untuk menjadi ahli dalam pengembangan dan pemeliharaan software.
Seorang Software Engineer belajar dan mempraktikkan keterampilan dalam pemecahan masalah teknis, diagnosis, pemecahan masalah, dan wajib menguasai berbagai bahasa pemrograman.💰Gaji Software Engineer:Dikutip dari Indeed.com, rata-rata gaji pokok Software Engineer di Indonesia perbulan berkisar Rp 6.000.000dan akan semakin meningkat sesuai dengan keterampilan dan kompleksitas tugas.3. Artificial Intelligence Specialist
Artificial Intelligence (AI) Specialist adalah profesi bidang teknologi informasi IT yang erat hubunganya dengan Machine Learning (ML) dan merupakan seorang yang ahli dengan pemrograman komputer.
AI/ML merupakan bidang ilmu yang terkait dengan pembuatan sistem komputer yang dapat berpikir, belajar, memecahkan masalah, dan mengerjakan suatu hal layaknya seperti manusia.
💼Tugas Artificial Intelligence Specialist:Artificial Intelligence Specialist mengidentifikasi kebutuhan yang ada hingga merancang suatu sistem kecerdasan buatan sebagai solusi yang efisien.
Sekarang ini, AI/ML kerap dikembangkan menjadi sebuah sistem IoT, sehingga koordinasi dalam tim menjadi hal yang krusial.
Selain itu, profesi bidang teknologi informasi tersebut juga mengembangkan sistem keamanan berbasis AI seperti pengenalan wajah dan sidik jari.
💻Cara Mendapatkan Pekerjaan Artificial Intelligence Specialist:AI specialist bukanlah pekerjaan yang mudah didapatkan.
Perusahaan cenderung mempercayakannya pada seseorang yang sudah memiliki gelar Master di bidang ilmu komputer/STEM serta memiliki banyak kemampuan (skill) dan pengalaman.
Namun, apabila kamu baru memiliki gelar sarjana, kamu masih memiliki kesempatan bekerja sebagai AI specialist untuk posisi entry-level.
Agar dapat memiliki hard skill pekerjaan di bidang IT ini, maka penguasaan beberapa bahasa pemrograman dan memiliki latar belakang pekerjaan sebagai analis sistem dengan keterampilan pemrograman yang memadai sangat diperlukan.
Penting pula menguasai ilmu data, bidang Artificial Intelligence/Machine Learning, dan memahami desain sistem untuk mengembangkan sistem AI.
💰Gaji Artificial Intelligence Specialist: Menurut salaryexplorer.com, rata-rata gaji pokok Artificial Intelligence (AI) Specialist di Indonesia per bulan berkisar dari Rp 8.000.000 - Rp 23.000.000
Gaji bulanan rata-rata ini sebagian besar sudah termasuk perumahan, transportasi, dan tunjangan lainnya.Gaji profesi IT AI/ML bervariasi secara drastis berdasarkan pengalaman, keterampilan, jenis kelamin, atau lokasi.
4. Database Administrator
Pekerjaan di bidang IT yang satu ini cukup krusial karena Database Administrator (administrator basis data) membantu menyimpan dan mengatur data maupun perusahaan dan/atau pelanggan, serta melindungi data dari pengguna yang tidak sah.
💼Tugas Database Administrator:Profesi IT ini bertugas melacak data dengan menggunakan perangkat lunak (software) khusus.
Software yang digunakan dapat dikaitkan dengan konfigurasi perangkat lunak/software, keamanan, dan kinerja jika berlaku.
Para profesional di bidang Database Administratorsering mendiagnosis dan memecahkan masalah IT kompleks yang terkait dengan infrastruktur data untuk memastikan data organisasi aman, dapat diakses, dan mudah di navigasi.
💻Cara Mendapatkan Pekerjaan Database Administrator:Untuk memperoleh pekerjaan IT ini, biasanya perlu mendapatkan gelar sarjana dalam ilmu komputer atau sistem informasi manajemen.
Kalau kamu ingin bekerja sebagai Database Administrator, sering kali memulai sebagai analis database atau pengembang sebelumnya.
Hal ini agar dapat menambah pengalaman dalam pengumpulan data dan bekerja di database jaringan.
💰 Gaji Database Administrator:Dikutip dari toghr.com, rata-rata gaji pokok Database Administrator di Indonesia per bulan berkisar Rp 5.000.000 - Rp 13.000.000.5. Information Security Analyst
Profesi bidang IT yang berhubungan dengan pencegahan cyber crime dikenal sebagai Information Security Analyst.Pekerjaan IT specialist di Information Security Analyst menuntut untuk selalu up to date dengan metode-metode serangan cyber dan mengembangkan metode lain untuk memeranginya.
💼Tugas Information Security Analyst:Dalam menjalankan tugasnya, profesi IT ini perlu berpikir kreatif dan teliti demi memastikan tidak ada celah yang membahayakan sistem yang dikerjakannya.
Information Security Analyst membantu perusahaan membuat rencana darurat jika informasi diretas dari jaringan dan server.
Para profesi IT ini juga menganalisa suatu sistem, membuatnya aman dari berbagai macam risiko keamanan cyber, dan membuat strategi untuk memecahkan masalah yang muncul
💻Cara Mendapatkan Pekerjaan Information Security Analyst:Jenis pekerjaan IT ini dapat bekerja di berbagai industri untuk membangun dan memelihara tindakan perlindungan digital atas kekayaan intelektual dan data yang dimiliki oleh suatu perusahaan atau organisasi.
Untuk menjadi seorang Information Security Analyst perlugelar sarjana di jurusan ilmu komputer, teknologi informasi atau semacamnya atau sertifikasi profesional sering diperlukan.
Kursus terkait bidang IT ini mungkin melibatkan matematika, pemrograman, dan sistem operasi dan sertifikasi yang ditawarkan oleh Konsorsium Sertifikasi Keamanan Sistem Informasi (ISC2)
💰Gaji Information Security Analyst:Berdasarkan informasi dari tipkerja.com, rata-rata gaji pokok Information Security Analyst di Indonesia perbulan sebesar Rp 5.000.000 - Rp 13.000.000 dengan background pendidikan S1 sederajat.
Apabila seorang Information Security Analyst Cyber sudah sertifikasi profesi seperti CISM (Certified Information Security Manager) dan CISSP (Certified Information System Security Professional, maka akan berkesempatan untuk memperoleh gaji lebih besar lagi.6. Computer Networking SpecialistPekerjaan di bidang komputer yang satu ini berhubungan dengan merancang, membangun, dan memelihara berbagai jaringan dan sistem komunikasi data.
💼Tugas Computer Networking Specialist:Seseorang yang berprofesi di bidang IT ini, memiliki kewabjiban untuk memelihara dan mengembangkan jaringan komputer perusahaan sehari-hari. Computer Networking Specialist memanfaatkan keterampilannya untuk membuat jaringan tersedia dan efisien untuk semua karyawan dalam suatu perusahaan atau organisasi.
Berikut pekerjaan IT terkait Computer Networking Specialist, antara lain :
Computer Systems AnalystIT AnalystIT CoordinatorNetwork AdministratorNetwork ArchitectNetwork and Computer Systems AdministratorNetwork EngineerNetwork Systems AdministratorTelecommunications Specialist
💻Cara Mendapatkan Pekerjaan Computer Networking Specialist:Pekerjaan bidang IT ini biasanya memerlukan gelar sarjana dalam ilmu komputer atau sistem informasi untuk memahami fungsi jaringan dan menjadi terbiasa dengan solusi potensial yang diperlukan untuk memeliharanya.
Beberapa Computer Networking Specialist mungkin juga memerlukan gelar Master of Business Administration (MBA).
Terutama bagi Computer Networking Specialist yang bekerja dengan pemangku kepentingan internal organisasi lainnya untuk menentukan praktik teknologi terbaik.
💰Gaji Computer Networking Specialist:Dicoding.com memaparkan bahwa rata-rata gaji pokok Computer Networking Specialist di Indonesia perbulan adalah Rp 4.000.000.7. Cloud Computing Engineer/Cloud Architect
Pekerjaan bidang IT ini dikenal juga sebagai Cloud Systems Administrator, merupakan profesi IT specialist yang mengembangkan dan mengawasi sistem komputasi, serta memiliki pemahaman yang luas baik sistem teknologi maupun cloud computing, serta mendesain aplikasi yang berbasis cloud hingga cara mentransfer.
💼Tugas Cloud Computing Engineer/Cloud Architect:Pekerjaan ini berperan untuk memimpin segala proses kerja cloud computing baik sebagai pemimpin teknis maupun profesional manajemen, mulai dari tahap desain awal dan pengembangannya, pengaturan budget, sampai mitigasi risiko.
Seorang Cloud Computing Engineer/Cloud Architect bertugas juga menangani hampir seluruh lini teknologi cloud, mulai dari membuat strategi, men-deployaplikasi, memantau aktivitas cloud, hingga merancang dan memigrasikan aplikasi ke jaringan untuk penyimpanan cloud.
💻Cara Mendapatkan Pekerjaan Cloud Computing Engineer/Cloud Architect:Gelar yang dibutuhkan dalam pekerjaan IT ini membutuhkan latar belakang pendidikan Master di bidang cloud architecture, serta mencoba berbagai program sertifikasi untuk memperkaya keahlian dan keterampilan.
Sebagai Cloud Computing Engineer/Cloud Architect, menguasai beberapa skill seperti bahasa pemrograman (JavaScript, Python, C# dan lainnya), mempunyai skill interpersonal, skill managerial, dan leadership yang baik dapat menarik perhatian rekruter.
Selain itu, memiliki kemampuan untuk mendesain, mengimplementasi, melakukandeploymentcloud infrastructure, dan memiliki pengetahuan terkait IT ecosystems merupakan poin plus tersendiri.
💰Gaji Cloud Computing Engineer:Dilansir dari blacgarlic.id, rata-rata gaji pokok Cloud Computing Engineer/Cloud Architect di Indonesia perbulan berkisar pada Rp 9.000.000
8. Product Manager
Product Manager juga dikenal sebagai Technical Product Managers, bertujuan mengatur strategi, peta jalan, dan definisi fitur untuk suatu produk dan juga memengaruhi setiap aspek bagaimana produk itu dibuat dan diluncurkan.
💼Tugas Product Manager: Pekerjaan di bidang IT ini bertugas menganalisis kinerja produk dan mendesain ulang sesuai kebutuhan.
Selain itu, perlunya keahlian dalam mengelola prioritas dan pertukaran antara pengalaman pelanggan, dampak bisnis, kinerja, dan dukungan pasca-peluncuran.
Serta dapat bekerja secara lintas fungsi dengan tim desain dan teknologi untuk memastikan rilis produk/penyempurnaan yang tepat waktu dan berkualitas.
💻Cara Mendapatkan Pekerjaan Product Manager:Seorang Product Manager memiliki gelar dalam Ilmu Komputer, Teknik atau bidang terkait.
Latar belakang yang kuat dalam rekayasa perangkat lunak serta pengalaman sebelumnya dalam manajemen produk dan mengelola produk sepanjang siklus hidupnya, akan menjadi daya tarik tersendiri bagi rekruter. Selain itu, memiliki sertifikasi manajemen proyek seperti PMP akan menjadi nilai tambah.
💰Gaji Product Manager:Berdasarkan glints.com, rata-rata gaji pokok Product Manager di Indonesia per bulan yaitu Rp 4.000.000 - Rp 15.000.000 tergantung tingkatan dan keahlian yang dimiliki.📚Bacaan lanjutan: Ingin Jadi Product Manager? Ketahui Job Desk dan Skill yang Dibutuhkan!
9. Data Scientist
Perkembangan industri dan teknologi yang semakin pesat membuka lebih banyak lowongan pekerjaan di bidang IT sebagai Data Scientist.
💼Tugas Data Scientist:Profesi IT sebagai Data Scientist mengumpulkan, menganalisis, dan mengatur data untuk menentukan trend yang dapat mempengaruhi keputusan bisnis.Metode dan alat IT dapat menggunakan statistik dan Machine Learning untuk membantu mengumpulkan dan memproses data perusahaan seperti catatan keuangan, penjualan, prospek, dan perolehan prospek.
💻Cara Mendapatkan Pekerjaan Data Scientist:Selain tingkat ketelitian dan kecerdasan yang tinggi, profesi IT sebagai Data Scientist memerlukan setidaknya gelar sarjana dari jurusan ilmu komputer, bisnis, matematika, atau statistika.
Beberapa mengejar gelar Master atau tambahan, kursus, dan sertifikasi yang berhubungan dengan industri yang ditekuni.
💰Gaji Data Scientist:Menurut indeed.com,rata-rata gaji Data Scientist di Indonesia per bulan sebesar Rp 10.292.064.10. Computer/IT Support SpecialistPekerjaan di bidang teknologi informasi ini menuntut waktu untuk selalu siap sedia kapan pun perusahaan membutuhkan pertolongan dan mendukung jaringan komputer dengan menguji dan mengevaluasi sistem jaringan dan memastikan bahwa operasi sehari-hari bekerja.
💼Tugas Computer Support Specialist: Seorang yang berprofesi IT sebagai Customer Support Specialist bertanggung jawab untuk meninjau dan memecahkan masalah jaringan komputer dan perangkat keras untuk bisnis.
Customer Support Specialist dapat bekerja di berbagai industri untuk memberikan dukungan umum kepada karyawan perusahaan atau di perusahaan teknologi atau perangkat lunak/software-as-a-service (SaaS) sebagai layanan untuk memberikan dukungan teknis pada masalah pengalaman pengguna yang memerlukan bantuan teknis.
Pekerjaan IT support bertanggung jawab dalam jaringan administrasi komputer sehingga dapat dibagi menjadi :
Customer Support SpecialistDesktop Support SpecialistHelp Desk SpecialistIT Support SpecialistTechnical SpecialistTechnical Support Specialist
💻Cara Mendapatkan Pekerjaan Customer Support Specialist:Pekerjaan IT support biasanya bergelar sarjana di bidang IT atau ilmu komputer.
Selain itu, memiliki sertifikat atau gelar associate yang dipasangkan dengan pengalaman profesional yang relevan juga dapat menarik perhatian rekruiter.💰Gaji IT Support Specialist: Menurut Indeed.com, rata-rata gaji pokok Customer Support Analyst di Indonesia perbulan sebesar Rp 4.000.000.Cara Mendapatkan Pekerjaan di Bidang ITTips Dapat Kerja di Bidang ITMengingat kemajuan dunia industri yang semakin pesat, dan semakin menjamurnya perusahaan Startup di Indonesia.
Maka lowongan pekerjaan IT akan semakin banyak, maka cukup menarik bukan?Berikut ini tips dan cara mendapatkan pekerjaan di bidang IT:1. Mengetahui bidang IT
Ada baiknya kamu mengetahui seperti apa pekerjaan di bidang IT dan jenis pekerjaan IT. Langkah pertama dengan melakukan riset untuk mengorientasikan diri di bidang TI.
Ada beberapa saluran YouTube, podcast, situs web/website, dan blog yang dapat membantu untuk mempelajari seperti apa pekerjaan IT itu, dan jenis pekerjaan IT apa saja yang mungkin cocok dengan minat dan kemampuan. Cobalah menyusun daftar pekerjaan di bidang IT beserta tugas dan persyaratannya. Hal ini dapat membantu memfokuskan pencarian profesi di bidang teknologi informasi dan menambah pengetahuan tentang IT lebih luas lagi.
2. Memoles keterampilan IT yang relevan
Keterampilan yang dicari oleh rekruter kepada para pekerja di bidang IT dapat bervariasi dari satu peran ke peran lainnya.
Berikut beberapa keterampilan yang mungkin tercantum dalam deskripsi pekerjaan IT :
Sistem operasi:mengetahui beberapa sistem operasi seperti Mac, Linux, dan Microsoft dapat mempermudah untuk bekerja dengan berbagai perangkat dan dapat memperbesar kesempatan kamu bekerja di suatu perusahaan.Keamanan:sebagai profesional IT, pemahaman mendasar tentang keamanan komputer dan internet (enkripsi dan firewall) dapat berguna dalam menyelesaikan pekerjaan.Jaringan:mengetahui hal-hal penting tentang masalah jaringan, seperti akses jaringan dan layanan IP, dapat memberikan poin plus dimata rekruter.Komunikasi:profesi IT sering diharapkan untuk membantu anggota lain dari suatu perusahaan/organisasi dengan masalah teknis, atau bekerja sama dengan anggota tim untuk meluncurkan proyek baru.
3. Membangun pengalaman di bidang IT
Pengalaman bekerja merupakan salah satu yang sangat diperhatikan rekruter dalam mempertimbangkan diterima/tolak kamu dari pekerjaan yang dilamar.
Agar semakin meyakinkan para rekruter dengan kredibilitas kamu, ada beberapa cara untuk menambah pengalaman :
Kursus:dengan mengikuti kursus baik online atau offline (tatap muka) akan menambah pengetahuan di bidang IT dan memperoleh sertifikat kursus yang dapat digunakan dalam melamar pekerjaan IT.Proyek pribadi:membuat perangkat lunak sendiri, membangun situs web untuk teman, atau mengutak-atik jaringan komputer dapat menguji keterampilan dan menambah informasi tentang skill yang dimiliki untuk ditunjukkan dalam lamaran pekerjaan IT.Magang:magang atau intern mungkin tidak memerlukan banyak pengalaman sebelumnya dan dapat menjadi kesempatan yang baik untuk menggunakan keahlian dalam lingkungan profesional.Pekerja lepas (freelancing):beberapa profesi IT seperti pengembang web (web developer) sering kali dibuka lowongan pekerja lepas.Freelancing bisa menjadi cara yang baik untuk menyelesaikan proyek kecil saat kamu sedang mencari pekerjaan penuh waktu (full time).Sukarelawan:banyak organisasi sukarelawan mencari dukungan, sehinggamenawarkan keahlian IT yang dimiliki dapat membantu menyelesaikan proyek yang ada di organisasi tersebut dan yang mana pengalaman volunteering dapat ditulis dalam CV lamaran pekerjaan IT.
4. Membuat CV yang menarik
Agar CV menarik dan dapat meyakinkan para rekruter, ikutilah beberapa tips penulisan CV berikut:
✅ Tekankan skill di bidang IT: seperti kemampuan bahasa pemrograman, pengetahuan terkait IT, dan industry knowledge yang luas akan semakin menarik di mata rekruter.
✅ Mengikuti Hackathon: mengikuti hackathon tidak hanya menambah pengetahuan tentang dunia IT tapi juga memberikan peluang untuk berinteraksi dan berkomunikasi dengan para profesional IT lainnya.
✅ Mencantumkan sertifikat: sertifikat pembelajaran akan meyakinkan rekruter bahwa kamu memiliki cukup pengetahuan di bidang IT tersebut.
📚Bacaan lanjutan: 20+ Contoh Skill Komputer untuk Dicantumkan Dalam CV!
Contoh CV Bidang IT
Contoh CV Java Programmer - Dibuat di CakeResume
Dari 10 pekerjaan IT menjanjikan tersebut dapat mempermudah kamu menentukan minat dan kemampuan untuk berkarir dalam profesi bidang teknologi informasi.
Bagi kamu yang sedang mencari lowongan kerja bidang IT lulusan SMK maupun bergelar sarjana dan Master, kamu dapat mempersiapkan diri dengan mengikuti beberapa kegiatan seperti coursework, personal projects, internships, freelancing, dan volunteering untuk meningkatkan keterampilan.
Selain itu, kamu dapat mengikuti tips membuat CV lamaran kerja yang baik untuk melamar pekerjaan bidang IT beserta contohnya di atas.
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Rekomendasi Lowongan IT
100+ Must-have IT Skills on Your Resume (with Examples)
Created by CakeResumeBoth basic and professional IT skills on a job application CV or resume have become an integral part of any IT job seeker’s core competencies due to the prevalence of computer and information technology in today’s workplace. IT specialists are in high demand. Research shows that people with IT skills earn 49 percent more than those who don't.Showing the hiring team that you are qualified with IT skills on your resume is essentially telling them that you are a great asset to the business.Table of Contents:What are IT Skills?100+ In-Demand IT Skills Examples for ResumeHow to Highlight Your IT Skills on Your Resume (+ Examples)3 Tips on Showcasing Your IT Skills during a Job HuntHow to Improve Your IT SkillsWhat are IT Skills?Information Technology, or simply IT skills, refer to a wide variety of skills that you need when working with computers and/or telecommunications from coding, cybersecurity skills to providing technical support. IT skills are your ability and knowledge to manage information and technology.
IT skills include both technical skills and interpersonal skills; both of these skills are required for an IT job resume. The employer looks for different IT skill sets for different roles on the resume. Therefore, knowing what IT skills are expected in the position you’re applying for before you put them on your resume is important.
Here are a list of common jobs that require IT skills:
Data AnalystComputer Sales Support WorkerDatabase AdministratorCloud Computing EngineerComputer Network SpecialistInformation Technology AnalystInformation Security AnalystSoftware and Application DeveloperHardware TechnicianHelp Desk Analyst
1. Data Analyst
A data analyst uses data analysis tools, such as Microsoft Power BI, Python, and SQL, to carefully examine raw data to gain insights. Using these IT skills, they help businesses to make better decisions to achieve various objectives.
2. Computer Sales Support Worker
Computer sales supporter workers work as a bridge between customers and a company that sells computer systems or related products. They introduce products to customers, answer questions, and provide technical help. Professionals in this field require IT skills, such as understanding of hardware to properly do their work.
3. Database Administrator
Database administrators’ main responsibility includes database improvement, maintenance and security. Using their IT skills, they plan and develop the database to help achieve the company’s goal.
4. Cloud Computing Engineer
Cloud computing engineers plan and implement cloud computing systems and various related tasks for an organization. Using the relevant IT skills, they could be building cloud architecture systems, maintaining existing cloud-based infrastructure, migrating information to the cloud system, managing the security of the cloud system and so on.
5. Computer Network Specialist
Computer network specialists are responsible for network setup, maintenance, and evaluation for local area networks and wide area networks. They analyze and troubleshoot the company’s network problems with their IT skills and knowledge related to network connectivity, protocols, and cybersecurity.
6. Information Technology Analyst
IT analysts optimize the information system in the company to maximize organizational efficiency. They design and improve IT systems based on the company’s objective, using various IT skills and tools, such as information engineering, to satisfy the management team as well as end-users.
7. Information Security Specialist
Information security specialists’ main responsibility is to ensure the safety of the company’s data and protect them from being attacked as well as computer viruses. Analyzing and researching IT systems and risks the company might be exposed to, information security specialists then make improvements and suggestions to better the current information system.
8. Software and Application Developer
Software and application developers create various kinds of software for specific purposes, for example, video games and graphic programs. They need to be familiar with IT skills, including clouding computing skills, data structures and algorithms, containers, databases, and SQL, to name a few.
9. Hardware Technician
Hardware technicians are tasked to provide customers and colleagues with technical support. Helping them resolve hardware-related problems. They also install, maintain, and repair computer systems, ranging from laptops and desktops to external devices and servers.
10. Help Desk Analyst
Help desk analysts help customers with variety of computer issues or work as in-house technical support specialists to solve computer system problems for their coworkers.
Don't let resume mistakes hold you back. Scan your resume with our AI checker and get personalized recommendations to land more interviews.Scan Resume Now100+ In-Demand IT Skills Examples for ResumeIT skills can also be divided into two groups: hard skills, also known as technical skills, and soft skills; both are needed for IT jobs.
IT hard skills are specific abilities with which you can design, develop, and improve information systems. They help you to carry out technical duties.
IT Technical Skills for Resume
AI (Artificial Intelligence):AI integration and application, deep learning, machine learning, natural language processing, natural network architecturesApplication and software development:Agile development, Android/iOS UI, Android/iOS mobile application development kit, Angular, Docker, back-end development, front-end development, GeneXus, Github, Jira, Linx, React.js, SQL, Xcode development, Zoho CreatorCloud computing:Alibaba Cloud, Amazon Web, AWS (Amazon Web Service), Google Cloud, IBM Cloud, Kamatera, Microsoft Azure, Oracle, Panda Cloud, Rackspace Cloud, Salesforce, SAP cloud, VMware CloudCoding languages:C, C++, C#, CSS, Go, HTML5, Java, JavaScript, MATLAB, Objective-C, PHP, Python, R, Ruby, SQL, SwiftData analysis:Data cleansing, data cube technology, data queries, data structures and algorithms, data synchronization, data visualization, data warehousing, Microsoft Excel, OLAP, raw data processing and integration, TableaueCommerce platforms:BigCommerce, Big Cartel, Ecwid, Magento, OpenCart, Prestashop, Shift4Shop, Shopify, Square Online, Squarespace, Volusion, Weebly, Wix, WooCommerceHardware knowledge:Components configuration, computer drivers, external devices (monitor, printer, scanner, hard drive)Internet connection:Bandwidth, ethernet connection, IP address, modem, router, wireless configurationNetwork security:CEH, cloud security, CISA, data and file encryption, encryption solutions, firewalls, GCIH, intrusion detection, malware analysis, OSCP, secure code development, threat modeling, visualization technologies, vulnerability testingOperating systems:Android, Linux, Mac OS, Windows, iOS📚Further reading:How to List Computer Skills on Your Resume [+Examples]
IT Soft Skills for Resume
IT soft skills are skills that allow you to work efficiently as part of the IT team; therefore, you should mention them in your CV.
Attention to detailAccountabilityCommunicationConflict resolutionCreativityCritical thinkingFlexibilityLeadershipNegotiationOrganizationPatienceProblem-solvingProject managementResourcefulnessTeamworkTime management
More IT Skills In-Demand for Different Jobs
IT skills on your resume, both hard and soft skills, are needed when you apply for IT-related jobs. But it might not be easy to determine what IT skills you want to include on your resume; therefore, a list of IT professions and relevant skills they require is provided here for you.
1. IT Engineer Skills for Resume
Hard skillsCoding, hardware skills, operating system knowledge, software development, testing and debuggingSoft skillsCritical thinking, problem-solving, project management, teamwork, written and verbal communication
2. IT Administrator Skills for Resume
Hard skillsData backup management, network security skills, operating system knowledge, software installation and maintenanceSoft skillsCommunication, organization, patience, time management
3. IT Consultant Skills for Resume
Hard skillsData analysis, hardware skills, software installation and maintenanceSoft skillsAttention to detail, critical thinking, patience, problem-solving, written and verbal communication
4. IT Support Specialist Skills for Resume
Hard skillsHardware skills, software installation and maintenanceSoft skillsAttention to detail, flexibility, organization, patience, problem-solving, teamwork, resourcefulness, written and verbal communication
5. IT Technician Skills for Resume
Hard skillsData analysis, data collection, hardware and electronic devices installation and repairs, software maintenanceSoft skillsCommunication, creativity, critical thinking, problem-solving, teamwork
6. IT Recruiter Skills for Resume
Hard skillsTechnical knowledgeSoftware skillsCommunication, flexibility, patience, organization, project management, resourcefulness, teamwork, time management
7. IT Manager Skills for Resume
Hard skillsTechnical knowledge, hardware maintenanceSoft skillsAttention to detail, communication, conflict resolution, critical thinking, leadership skills, negotiation, project management
8. IT Specialist Skills for Resume
Hard skillsCloud computing skills, coding, hardware maintenance, internet connection, network security, operating system knowledge, software developmentSoft skillsCommunication, problem-solving, teamwork
9. IT Project Manager Skills for Resume
Hard skillsTechnical knowledgeSoft skillsCommunication, flexibility, negotiation, organization, project management, teamwork, time management
10. IT Director Skills for Resume
Hard skillsTechnical knowledge (including software, hardware and operating systems)Soft skillsCommunication, critical thinking, flexibility, leadership, negotiation, problem-solving, organization, teamworkHow to Highlight Your IT Skills on Your Resume (+ Examples)On your resume, IT skills can be included in three different sections, namely, resume summary/ objective section, work experience section, and IT skills section. Each of them highlights different aspects of your expertise.
1. Resume Summary/ Objective
Traditionally, you write 3 to 5 lines summarizing your career. Placing your IT skills here on top of your resume makes sure the hiring team won’t miss them.
Here is an example of including IT skills in the resume summary section for a fresher IT specialist:"Motivated and detail-oriented Computer Science graduate seeking the role of IT Specialist at ABC Software. Passionate about cyber security and antivirus software development. Protected 30+ computers from viruses for a local company. Relevant skills include secure code development and vulnerability testing."
💡 Pro Tips:Carefully choose the most impressive achievement you have due to the limited spaceInclude both the results and the relevant skills. Remember to make a clear connection between them
2. Work Experience
The work experience section is also ideal for you to show your IT skills on the resume. You can mention more skills and in detailed.Here is an example of placing IT skills in the work experience section of an IT project manager’s resume:
WORKEXPERIENCE
IT Support Specialist | TechX Corp.2018 - 2020Managed a team of 15 web developers.Optimally managed risk factors through data analysis and lowered the risk by 13%.
💡 Pro Tips:Back up your achievement with statisticsBe concise
3. IT Skills
Alternatively, you can also dedicate a whole skills section to your IT skills on your resume. You will have more space to list each IT skill specifically.Here is an example of listing IT skills in IT Skills for a software developer’s resume:
SKILLS
Python (PCPP certification - Python Institute)C++ (CPA certification - C++ Certificated Associate Programmer Certification)HTML language (Proficient)
💡 Pro Tips:Include certifications to certify your abilityProvide levels of proficiency, from basic to proficient, for your IT skills in the resume3 Tips on Showcasing Your IT Skills during a Job HuntJob-hunting doesn’t end after you send out your resume. The interview is equally important for you to elaborate on your accomplishments and IT skills listed on your resume.
Here are some tips to impress the hiring team while applying for an IT job:
Use examples and numbers to quantify results as a proof on your IT skills on your resume.Employ the STAR framework to discuss a specific situation, task, action, and result of the situation and provide a context of your IT expertise during interviews.Present a slideshow with informative graphics and pictures that help the recruiter visualize your IT-related achievement during the interview.How to Improve Your IT SkillsThe information industry is always evolving. For this reason, whether you only have entry-level IT skills on the resume or you are an experienced IT professional, you need tocontinuously improveyour IT skills to keep up with it. Here are some tips to improve your IT skills required for IT jobs:
✨ Practice Self-learning
Once you graduate, you no longer have an instructor walking you through various fields of knowledge. You will need to develop learning habits that allow you to master IT skills on your own, such as setting clear goals and finding learning resources.
✨ Take Courses
Alternatively, you can find a wide variety of courses, both online and in-person, to help you learn more effectively. These courses provide information and resources for you if you are a new to the industry or don’t know where to start.
✨ Network with Other Techies
Another way for you to grow as an IT professional is to exchange experience with other people, who can provide you with fresh ideas and share resources with you. Most importantly, you can get the emotional support that you need while learning new IT skills.
🔑 Key Takeaways:The prominence of IT skills grows as the world increasinglybecomes digital-oriented. With suitable IT skills on your resume, you can easily land your IT dream job. All you need to know is what IT skills are, in-demand IT skills for your resume, how to improve your IT skills, and how to showcase IT skills on the resume. Follow the tips and let's impress the recruiters with your IT skills during a job hunt.
--- Originally written byYin-Hsuan Liang ---
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Sebuah penelitian dari Ladders menyatakan bahwa rekruter hanya menghabiskan rata-rata 7,4 detik untuk melihat CV kandidat pelamar. Makanya penting bagi pencari kerja untuk membuat CVyang menarik!
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Setelah membaca ulasancara membuat curriculum vitae untuk melamar pekerjaan, pastinya kamu sudah ada gambaran bagaimana cara membuat CVuntuk melamar kerja.Di bawah ada 41contoh CV lamaran kerjayang baik dan benar, mulai dari CVformal, kreatif, CVdalam bahasa Indonesia maupun Inggris, dan masih banyak lagi.Contoh CVUmum
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19. Contoh CVFinance StaffContoh CVFinance Staff - Dibuat di Cake
19. Contoh CVFinancial AnalystContoh CVLamaran Kerja Financial Analyst - Dibuat di Cake20. Contoh CVFresh GraduateKetika membuat CV fresh graduate, kamu bisa menambahkan pengalaman magang ataupun kegiatan kampus seperti mengikuti organisasi, lomba, atau kegiatan sukarela.Contoh CV Fresh Graduate untuk Lamar Kerja - Dibuat di CakeContoh CV Fresh Graduate di atas cocok digunakan untuk melamar ke:Perusahaan Start-upMarketingAdvertisingSocial Media ManagerBranding21. Contoh CVGuruContoh CVGuru - Dibuat di Cake22. Contoh CVHRDContoh CVLamaran Kerja HRD- Dibuat di CakeSudah punya CV? Waktunya melamar kerja! Cari loker dari berbagai industri di Cake sekarang 🎉Cari Loker23. Contoh CVITBerikut adalah contoh CV programmer yang berpengalaman, lengkap dengan deskripsi diri, pengalaman, pendidikan, skill, dan tools.Contoh CVIT(Programmer) - Dibuat di Cake
24. Contoh CVLamaran Kerja di BankDesain CV yang bersih seperti di bawah cocok digunakan untuk melamar kerja ke bank.Contoh CV Formal untuk Lamaran Kerja di Bank - Dibuat di CakeMau membuat CV dengan tampilan menarik seperti contoh CVdiatas? Buat CV di Cake, tersedia 12+ template CVmenarik yang ATS friendly. Gratis!🎉Buat CV25. Contoh CV MahasiswaContoh CVMahasiswa S1 Jurusan Sistem Informasi - Dibuat di Cake
26. Contoh CVManagerContoh CVManager Toko - Dibuat di Cake27. Contoh CV Operator ProduksiContoh CVOperator Produksi - DIbuat di Cake28. Contoh CV Performance MarketingContoh CVPerformance Marketing Senior-Level - Dibuat di Cake29. Contoh CV Product ManagerContoh CVProduct Manager - Dibuat di Cake
30. Contoh CV SalesKetika membuat CVuntuk pekerjaan sales, kamu bisa mencantumkan pencapaian penjualan yang kamu raih dengan angka. Dengan begini, CVsales kamu akan terlihat lebih menarik.Contoh CVLamaran Kerja Sales - Dibuat di Cake31. Contoh CV Sales ManagerContoh CVSales Manager dalam Bahasa Inggris - Dibuat di Cake
Mau membuat CV dengan tampilan menarik seperti contoh CVdiatas? Buat CV di Cake, tersedia 12+ template CVmenarik yang ATS friendly. Gratis!🎉Buat CV32. Contoh CV Social Media SpecialistSocial media specialist merupakan salah satu pekerjaan dalam bidang kreatif. CVdibawah cocok digunakan untuk melamar kerja dalam bidang sosial media. Kamu juga bisa mencantumkan proyek yang berkaitan dengan media dalam CV kamu.Contoh CVSocial Media Specialist - Dibuat di Cake
33. Contoh CVSoftware EngineerContoh CVSoftware Engineer (Developer) - Dibuat di Cake
34. Contoh CV Teknik IndustriDi bawah ini merupakan contoh CV Teknik Industri:Contoh CV S1 Teknik Industri - Dibuat di Cake35. Contoh CV Teknik MesinBagi kamu yang baru saja lulus dari jurusan teknik mesin, di bawah ini adalah contoh CV Teknik Mesin yang bisa kamu ikuti.Contoh Curriculum Vitae Teknik Mesin - Dibuat di Cake36. Contoh CV UI/UXDesigner
37. Contoh CVWeb DesignerContoh CV Web Designer - Dibuat diCake38. Contoh CVWeb DeveloperContoh CVWeb Developer 2 Lembar - Dibuat di CakeContoh CVWeb Developer 2 Lembar - Dibuat di CakeBuat CV yang profesional dan ATS-friendly agar lebih cepat dapat kerja!Coba Cake CVBuilder sekarang, bikin CVmudah dan cepat💯Buat CVCara Membuat CVLamaran KerjaApa saja yang harus ditulis dalam CV?Menurut Michael Page, panjang CV yang ideal adalah dua halaman. Namun, jika kamu melamar untuk posisi entry-level, satu halaman saja sudah cukup.Maka kamu harus memilih informasi yang ada di CV agar tetap relevan dengan pekerjaan yang kamu lamar. Berikut struktur CV lamaran kerja pada umumnya:1. Data DiriBagian ini memuat data diri/informasi paling mendasar tentang diri kamu. Pastikan untuk menulis informasi dengan jujur supaya rekruter dapat menghubungi kamu dengan mudah.
✍🏻 Informasi penting yang dapat dicantumkan:NamaNomor teleponEmailAlamat domisiliLink portofolio (Opsional)LinkedIn (Opsional)
2.Deskripsi Diri / Tentang Saya
Perkenalkan diri kamu dengan 3-5 kalimat di bagian ini. Pastikan untuk menulis semenarik mungkin dan menonjolkkkan kemampuan atau pencapaian terbesar kamu. Ini merupakan kesempatan penting kamu untuk mengambil perhatian HRDKamu dapat melihat contoh deskripsi diri yang baik dan menarik HRD di artikel ini.3. Pengalaman Kerja di CV
Pengalaman kerja merupakan bagian yang sangat krusial dalamCV. Tulislah pengalaman dengan kronologi terbaik, mulai dari pengalaman terbaru sampai terlama. Berikut beberapa informasi yang dapat kamu masukkan di bagian ini
Posisi atau jabatan di perusahaanNama perusahaanTahun bekerjaJob desk/deskripsi pekerjaan (tulis dalam bentuk poin)
Untuk membuat CV kamu lebih menarik, kamu dapat mencantumkan prestasi yang pernah kamu raih ketika menjabat di posisi itu. Jangan lupa untuk menyertakan pencapaian terukur agar lebih kredibel!
✍🏻 Contoh pencapaian pada pengalaman kerja:Berhasil menaikkan laba perusahaan sebanyak 10% dalam 1 kuartal.📚 Baca juga:Cara Menulis Pengalaman Kerja di CV Beserta Contohnya4.Riwayat Pendidikan
Di bagian ini, masukkanlah riwayat pendidikan formal yang pernah kamu tempuh. Namun, kamu hanya perlu memasukkan 2 pendidikan terakhir yang kamu tempuh, karena HRDtidak perlu tahu sekolah asal TK, SD, atau SMP kamu.Informasi penting untuk dimasukkan:
Nama instansi pendidikanJurusan / bidang pendidikanTahun tempuhIPK (opsional)Pencapaian atau pengalaman selama kuliah (opsional)
5. Skill dalam CV
Menuliskan keterampilan atauskilldalam CVmemudahkan rekruter untuk melihatskillspesifik yang kamu miliki. Untuk memudahkan rekruter, kamu bisa mengelompokkanskill menjadi tiga kategori utama:Soft skill:Kemampuan interpersonal dan karakter pribadi, seperti komunikasi, kepemimpinan, atau adaptasiHard skill: Kemampuan teknis atau spesifik yang dapat diukur, seperti penggunaansoftwaretertentu, analisis data, atau penguasaan bahasa pemrogramanSkill bahasa: Kemampuan dalam berbahasa asing, beserta tingkat kefasihannyaYang terpenting, pastikan untuk mencantumkanskill yang relevan dengan posisi yang kamu lamar. Hal ini akan membuat CV lebih terfokus dan menarik perhatian perekrut.Kamu bisa melihat lebih lanjut bagaimana cara menulis dan berbagaicontoh soft skill danhard skill di artikel tentangContoh Soft Skill dan Hard Skill dalam CV ini.6. Informasi Tambahan
Walaupun opsional, menambahkan informasi berikut ini dapat menjadi plus poin dalam CV kamu agar kamu lebih menonjol dibandingkan kandidat lainInformasi yang bisa dimasukkan:
Sertifikasi/PenghargaanPortofolioReferensiHobi/Minat (pastikan relevan dengan pekerjaan yang dilamar)
Tips Membuat CV yang Bagus Menarik
Ketika membuat CV, format dan desain CV yang menarikjuga sangat penting untuk menarik perhatian rekruter. Berikut beberapa cara membuat CVlamaran kerja kamu lebih optimal di mata rekruter.1. Pilih Format CV yang Sesuai
Format CV Kronologi Terbalik -menuliskan pengalaman kerja terlebih dahulu dengan susunan kronologi terbalik, yang paling baru dituliskan paling atas lalu diikuti dengan pengalaman-pengalaman sebelumnya.Format CV Fungsional -format CV yang menonjolkan skill atau keterampilan yang dimiliki. Cocok buat kandidat yang ingin switch career, memiliki gap dalam karier, atau fresh graduate yang belum memiliki pengalaman kerja.Format CV Kombinasi -format CV yang memungkinkan untuk menuliskan pengalaman kerja sekaligus menonjolkan skill atau kemampuan yang dimiliki.
📚 Baca juga:3 Tipe Format CV Lamaran Kerja, Mana yang Paling Bagus?
2. Buat CVyang Relevan dengan Pekerjaan yang Dilamar
CV yang mengandung banyak pengalaman kerja memang terlihat menrarik. Namun pastikan kamu hanya memasukkan informasi pengalaman kerja atau skill yang berkaitan dengan posisi yang kamu lamar. Membuat CV yang relevan dengan pekerjaan yang dilamar menunjukkan bahwa kamu telah mengerti job desk yang akan kamu kerjakan nantinya, dan menunjukkan bahwa kamu adalah kandidat yang cocok untuk posisi tersebut.
3. Buat Desain CV yang Bersih dan Rapih
Umumnya, rekruter tidak begitu memperhatikan desain CV lamaran kerja. Yang terpenting adalah membuat CV dengan warna netral, terstruktur rapi dan mudah dibaca. Kamu bisa menggunakanfont CVyang terlihat profesional seperti Helvetica, Arial, Noto, Roboto, Times New Roman, dll. Itulah cara membuat CV lamaran kerja. Mudah sekali bukan? Ketika kamu sudah mencantumkan semua informasi yang diperlukan serta memilih desain CV yang sesuai, waktunya mengirim lamaran kerja kamu. Kamu bisa print CV PDF lamaran kerja kamu atau mengirim CV melalui email atauwebsite lowongan kerja.4. Buat CV dengan TemplateAgar membuat CVmenjadi lebih mudah, ada baiknya untuk menggunakan template CV. Dengan begini, kamu akan menghemat waktu dan CV pun juga terlihat lebih rapih dan profesional. Cake menyediakan lebih dari 50 template CV ATS gratis! Kamu hanya perlu sign in dan kamu bisa langsung pakai template CV-nya dan meng-editnya sesuai kebutuhan.Sudah siap membuat CVlamaran kerja?Buat CVyang menarik HRDdengantemplate CVATS-friendly dari Cake, gratis!🚀Buat CV
Kesimpulan
Curriculum Vitae (CV)lamaran kerjaadalah dokumen yang kamu sertakan ketika melamar kerja. Isi CV lamaran kerja adalah informasi dasar mengenai diri kamu seperti riwayat pendidikan, pengalaman kerja dan keterampilan yang kamu miliki. CV ibaratnya pertemuan pertama kamu dengan rekruter maka pastikan kamu memberikan kesan pertama yang baik.
Rekomendasi Lowongan Kerja
Buat CVATS-Friendly di Cake, GratisCake adalah platform yang menawarkan berbagai solusi untuk kebutuhan kariermu. Kamu bisa bikin CV yang profesional dan ATS-friendly, dan ada fitur Cake AI CV Checker untuk mengoptimalkan CV kamu. Cake Cover Letter AI juga siap membantu kamu bikin surat lamaran yang menarik HRD.Plus, kamu juga bisa bikin portofolio online, cari lowongan kerja di job portal atau aplikasi cari kerja kami, serta mulai networking dan membangun personal branding lewat Cake. Jangan lupa untuk ikuti panduan karier dan blog kami untuk membantu perkembangan karirmu.Siap wujudkan karier impian? Yuk, cobain Cake sekarang!
Buat CV di Cake, tersedia 50+ template CVmenarik yang ATS friendly. Gratis Download PDF!🎉Buat CV
Entry-Level IT Resume Examples: Complete Writing Guide
Created by CakeYou'll learn:
Step 1: Pick the best layout for your entry-level IT resume.Step 2: Choose the right format for your entry-level IT resume.Step 3: Start with contact information and basic personal details.Step 4: Create an intriguing resume title.Step 5: Craft a professional resume summary statement.Step 6: Include skills and abilities relevant to the job.Step 7: Highlight your best experience and accomplishments.Step 8: List educational qualifications and background.Step 9: Add an extra section to highlight achievements. Step 10: Craft a convincing entry-level IT cover letter for your resume.Entry Level IT Resume SampleInformation technology is the field of computer systems, including software and hardware operation or data management. An entry-level IT job is not a specific position but a category of IT jobs. For instance, entry-level IT jobs include web developer, help desk technician, computer system administrator, and database administrator (DBA). The often mentioned job duties and responsibilities on an entry-level IT resume includes:
Ability to troubleshootHTML/CSS/Javascript programming abilitiesSoft skills, such as strong communication and collaboration skillsAnalytical problem-solving skillsFamiliar with networking and hardware functions to coordinate solutionsProficient in routine maintenance for computer systems.
Although the listed duties are important, they are not necessary for all entry-level IT jobs. Some entry-level IT roles emphasize software, while others emphasize hardware or computer system maintenance. For those writing an entry-level IT job resume with no experience, it is better to confirm interest in which type of entry-level IT. Moreover, be careful not to apply for jobs demanding skills exceeding your abilities. For instance, a web developer is different from a software engineer. Although both include programming knowledge, the latter works as a team and on a larger-scale project, and the former requires specific programming skills and can complete work individually.
In the era where technological development is on the rise, there has been an increase in entry-level IT job seekers. An exceptional entry-level IT resume is essential for securing your dream job.Step 1: Pick the best layout for your entry-level IT resume.How long should aresume be?
An entry-level IT job resume, unlike an entry-level IT CV, has a length of a maximum of two pages. In other words, an entry-level IT resume should be concise, easy to read, and only include information relevant to the applied position.Further reading:How to write a good resume
What is the best font (size style) to use in a resume?
The standard professional font is Times News Roman with the size of twelve. Other fonts such as Amiri, Ariel, and Cambria are also appropriate. However, you may change fonts according to your entry-level IT resume style. Remember to refer to some sample entry-level IT resumes before deciding.
What is the standard margin for a resume?
Going over some entry-level IT resume templates will give you a good idea of what margin makes an entry-level IT resume clean and readable. The key is to ensure balance in substance. Most entry-level IT resume examples have a standard margin of 1 inch. Align your entry-level IT resume to them. Not too crowded and not too spread out is the standard.
What spacing should a resume be in?
Line spacing of single and double are both extreme and not applicable. An appropriate line spacing is between 1.15 and 1.5, but the latter should be used in situations of insufficient content and avoiding the entry-level IT job resume appearing as too empty.What format should a resume be in, Word or PDF?
Entry-level IT resume pdf and entry-level IT resume word suits different situations. Research on what type of format the companies you are applying to prefer before proceeding. If that information is not accessible, PDF is oftentimes more preferred since most computer systems have Adobe Acrobat Reader.Step 2: Choose the right format for your entry-level IT resume.Chronological Resume Format
A chronological entry-level IT job resume format lists out work experience from latest to oldest. When writing an entry-level IT resume with no experience, you may want to avoid choosing this format as this approach may stress your weakness. Otherwise, this entry-level IT resume format is effective.
Functional Resume Format
A functional resume format emphasizes skills and abilities. If you are writing an entry-level IT resume with no experience, you might not be familiar with entry-level IT responsibilities. In that case, a functional resume is a great choice as it emphasizes what you are knowledgeable in. Further reading:How to pick the right resume format?
Combinational Resume Format
A combinational resume format, like its name, is an entry-level IT resume format that takes the strengths of both chronological resume format and functional resume format. You can choose the section of your work history that highlights your ability and is most relevant to an entry-level IT job description. Also, you can outline your most prominent skills. 💡Reminder:While this resume format has its benefits and suits people writing an entry-level IT resume with no experience, be careful to avoid repetitive descriptions in the work experience and entry-level IT skills for the resume section.Step 3: Start with contact information and basic personal details.You might think that this is a simple section. Indeed, personal details are neutral information needless of polishing. However, make sure you insert this section at the most effective location on your entry-level IT resume. Moreover, make sure to review the following to know the information to avoid, since irrelevant information might make you look unprofessional.
Essential:Full NameEmail addressPhone NumberAddress (optional)LinkedIn URL (optional)Personal Website(optional)Avoid:Date of BirthSexual OrientationReligion or BeliefMarital Status and DependencyExpected/Current salaryStep 4: Create an intriguing resume title.The resume title, also known as the resume headline, is the concise statement that highlights your most prominent achievement and conveys a powerful message on who you are and what you can offer. A successful resume title is one including catchy descriptions and strong action words. The purpose of an entry-level IT resume headline is for the recruiter to decide whether to continue reading your entry-level IT job resume. Read the following tips to draft your own phenomenal entry-level IT resume headline.
Avoid Generic language: Be specific. Your resume headline should allow the recruiters to visualize the words. Avoid complex language that gives the recruiters a hard time understanding your message.Use the simplification approach: Instead of writing a concise entry-level IT resume headline from the start, you might first want to jot down all your thoughts without constraint. After you clear your mind, review what you wrote, select the most important phrases, and construct a resume headline with the chosen parts.Refer to powerful descriptions: Search for entry-level IT resume samples and read through them with a recruiter mindset. Take notes of the phrases that gave you a “wow” effect. Internalize the strategy and apply it to your entry-level IT resume.
💡 For more tips, check out how to write a good resume headline.
Entry-level IT resume headline examples:A Professional IT Problem Solver With High Proficiency in Microsoft and Mac SystemsAnalytical Engineer Familiar with 20+ Companies' Computer SystemsDigital Expert Familiar with C++, Javascript, and Python
Step 5: Craft a professional resume summary statement.Entry-level IT resume summary is the longer resume headline. However, having a resume summary is not redundant as it has a different purpose. It serves to draw a good impression and focuses on objectively presenting your qualifications through summarizing your abilities and experience. Following are three crucial elements for writing a good resume summary.
No exaggeration: Polish your experience and skills moderately is necessary. However, exaggerating will create a counter effect that jeopardizes your chances of admission.Practice makes perfect: We suggest you start by imagining responding to the question “Tell me more about you.” and write down the possible answers. Refine the responses to one that includes the main achievements. The final result should be your entry-level IT resume summary.Good balance: Ensure you have a little bit of everything, including personality, skills, work experience, or achievements. Avoid overemphasizing a particular aspect, as that will make your profile less diverse.
🙋♀️ Note: Take note that a career objective and a resume summary are different. Career objective emphasizes explaining how this job role fits into your career trajectory and lets the recruiter understand why you apply for this particular job and not others.
As you can tell, a career objective focuses on intention and motivation, whereas a resume summary is solely about your practical ability and what you can offer. For those writing an entry-level IT resume with no experience, we suggest you include a career objective as you are the type of applicant who most likely gets hired for your potential rather than your experience.Examples of entry-level IT resume summary:Educator with phenomenal software problem-solving skills. Formerly an elementary school computer teacher who was promoted to manage the school computer and software system. Specializes in hardware design and is familiar with Javascript.Digital Design Engineer who managed circuit performance for 10+ chip architecture projects. Excels at debugging with analytical skills and is familiar with collaborating with the product and testing team.Engineer who has solved 5,000+ computer-related problems and is proficient in basic computer terminology. Exceptional in translating computer concepts into understandable descriptions for non-technicians.
Step 6: Include skills and abilities relevant to the job.Writing the entry-level IT skills for a resume is the key to crafting a successful entry-level IT job resume. For an entry-level IT job seeker, this section of entry-level IT duties requires you to share the programming languages or computer systems you are familiar with.Example of skills for entry-level IT resume:Hard Skills:
Programming Languages:PythonRubyC++JavaJavascriptHTML/CSS.Computer System: Apple MacintoshMicrosoftTablet and SmartphoneData CentersArea of expertise:
Hardware troubleshootingSoftware program debuggingWebsite and APP developmentIntranet managementDesign engineering blueprintsData analyzingOperating system integration assistanceData security policiesSoftware installationSystem configuration
Soft Skills
Communication skillsPerseveranceExceptional analytical skillsPhenomenal Problem-solving skillsSuperb enduranceOutstanding design abilityEfficient implementationClear computer terminology explanationHigh EQPatience
Cake provides the right entry-level IT resume templates formats for you to showcase your skills and experiences. Sign up to create and download the best entry-level ITresume now for FREE!Start NowStep 7: Highlight your best experience and accomplishments.
The recruiters, via this section, learn about your background, career phase, and accumulated abilities. Through understanding the actual entry-level IT duties you have carried out, the recruiters can infer your qualification. Thus, the work and experience section is critical, and please remember to include entry-level IT resume keywords in this section to increase the chances of admission.Five essential elements of the work experience sectionTitleName of the companyWorking durationResponsibility and duties descriptionHighlight accomplishments
Tips for writing a good work experience and accomplishments section:Tailor to the job:Polish your work experience to align with the entry-level IT job descriptions. Use the selective or the chronological approach for tailoring to the job.Add quantifiable results:Use data, statistics, and real experiences to back up your qualification. Avoid generic information that does not add to your profile.Use action verbs:Use powerful words to elaborate on skills evidencing you are qualified for executing entry-level IT duties.
Examples of work experiences accomplishments onentry-level IT resumes:Desktop Support Technician TTEC Holdings, Inc. September 2016 - February 2020-Troubleshot PC hardware and software.- Assisted senior technician in desktop management.Remote Technical Support Engineer Change Healthcare January 2013 - March 2016-Scheduled monthly preventative maintenance.- Diagnosed malfunctions of hardware (IMB, HP, DELL), and resolved the problems.Step 8: List educational qualifications and background.Five essential elements of the education section:Name of the university, school.Your major, minor, study track.GPAExtracurricular activitiesSpecial awards.Where to put the education section on your entry-level IT resume?
For students/freshers:Please put it at the top of your entry-level IT intern resume, right after the objective or summary section.
For experienced applicants:Please put it at the bottom of the resume, after the work experience section.
Example of high school education:(Please omit this portion if you acquire a higher education degree)Harrison High School, Oakland, USA2013-2017
Graduated with a 3.6 GPAAP US History 5AP Calculus AB 5
Example of education in progress:UC BerkeleyOngoing electrical engineering degree2019-Present
Example of incomplete education:Yonsei University Economics incomplete degree 2016-2017
Step 9: Add extra sections to stand out. ✅ Hobbies and interests:
Entry-level IT job descriptions include familiarity with computer languages or systems. Share your hobbies and interests that present your passion for computer work. For example, share your Youtube channel that shows the hardware you design during your free time. This way, the recruiters can sense your genuine interest in the job.
✅ Volunteer work:
This bonus section conveys to recruiters that you understand human relationships. If you have done work such as teaching kids to learn more about technologies, show it. This additional information demonstrates that you are not a robotic sense technician but someone with the ability to maneuver in human interaction.
✅ Certifications and awards:
The more, the better. An indirect way to demonstrate your ability is through winning awards and obtaining certificates. If you have received certifications from MOOCs such as Google or edX, share them. If you have won awards, even if they are slightly related to technological fields, such as receiving a startup competition award as the CTO in the startup team, include them. The recruiters may see a more diverse side of you.
✅ Projects:
If you have done some independent or freelance projects, compile them onto platforms such as GitHub and paste them along with your entry-level IT job resume.
✅ References:
Include references that may boost your chances. Include your previous jobs’ managers’ name, title, and contact details.
Step 10: Craft a convincing entry-level IT cover letter.A cover letter is a critical piece that the recruiters will first receive from you. Set a good impression via a good entry-level IT cover letter.
1. Contact Details
Basic and necessary. You may place it at the top but not interfering with the letter’s consent or leave this at the end of your entry-level IT cover letter. The rule is your contact details are important only when the recruiters view you as a qualified candidate.
2. Introduction:Concisely share your up-to-date title, a prominent achievement, and your general background.
3. Motivation (Intention to apply):Explain why you want to apply for this job and how this role aligns with your value or fits into your career trajectory.
4. Qualifications:Include entry-level IT resume keywords in demonstrating your qualifications, showing the recruiters that you understand entry-level IT duties and are knowledgeable in performing the required tasks.
5. Closing:Show politeness and appreciation. Finally, write your full name at the end.
Further reading:Cover letter all in one tutorialCONCLUSION:Through understanding what the entry-level IT resume headline, objective, summary, skills, work experience, and education sections are about, you are ready to craft a successful entry-level IT resume. Even if you are writing an entry-level IT resume with no experience, you can still have advantages using the mentioned strategies. In addition, we suggest you review some samples entry-level IT resume to get inspiration for the appropriate resume templates. Resume templates determine the structure of your entry-level IT resume. Use the online resume builder to create and download a customized, clean, and professional entry-level IT resume pdf.Entry Level IT Resume SamplePhilip NguyenA debugging expert having resolved 500+ hardware and software problems12-5245-9081 [email protected]Ho Chi Minh, Vietnam
Professional Summary
IT desk technician knowledgeable in information technology, software and hardware systems. Familiar with HTML, CSS, Javascript, and Python. Exceptional at critical thinking and analytical problem-solving.
Work Experience
IT Support Engineer Cultivar Asia PTE. LTD. 12/2009 - 06/2014
Remotely supported customers with IT issues.Troubleshot hardware.Identified problems of desktop, notebook, printer, and tablet.
Technical Support Engineer Assa Abloy09/2014 - 10/2016
Held product usage training for staff.Drafted guidelines to common technical problems.Developed product mock-up and display. Education
Class of 2009University of California San Diego Computer Science major GPA 3.6
Skills
Hard Skills:
Software debugging.Hardware repair.Intranet maintenance.Upgrade computer system.Troubleshoot copier and scanner.
Soft Skills:
Communication skillsPatienceEffective problem-solving procedure.Provide helpful customer service.Attentive attitude.
Certifications
CompTIA A+ certification
--- Originally written by Rebecca Huang ---
