Jordan Lee
San Francisco, CA
+1 555-654-3210
[email protected]
Product manager with a customer-first approach, eager to drive user-centered solutions and effective team collaboration. Passionate about using data analytics to inform product improvements.
Work Experience
Product Management Intern • Spotify
June 2021 ~ August 2021・3 months | New York, NY
- Collaborated with cross-functional teams on the launch of a new playlist discovery feature
- Analyzed user engagement metrics, contributing to a 12% increase in track shares
- Created user interview scripts and gathered feedback to prioritize feature updates
Customer Experience Analyst • Slack
May 2020 ~ August 2020・4 months | San Francisco, CA
- Investigated user pain points and synthesized data to present recommendations to product managers
- Supported rollout of a new onboarding workflow, reducing user drop-off by 9%
- Worked closely with engineering to improve ticket triage process
Education
University of California, Berkeley
Bachelor of Science in Business Administration • 2018 - 2022
GPA: 3.9/4.0
Dean's List (2020-2022)
Capstone project: Led design of a mobile budgeting app adopted by 500+ student users
Skills
- User Research
- Data Analysis
- Roadmap Planning
- Agile Methodologies
- User Story Writing
Languages
- English - Native or Bilingual
- Spanish - Fluent
Licenses & Certifications
- IELTS Academic
