Jessica Lin
Hartford, CT
+1 555-238-7712
[email protected]
Driven insurance professional skilled in client relationship building, policy analysis, and needs assessment. Adept at simplifying complex insurance concepts and delivering tailored solutions to ensure client satisfaction.
Work Experience
Insurance Agent Intern • State Farm
June 2021 ~ August 2021・3 months | Hartford, CT
- Assisted clients with policy selection, increasing customer satisfaction scores by 10%.
- Processed applications and managed policy updates while maintaining 98% data accuracy.
- Developed digital marketing content that resulted in 300+ new leads during internship.
Client Service Representative • Liberty Mutual Insurance
May 2020 ~ May 2021・1 year 1 month | Hartford, CT
- Supported senior agents in policy renewals, contributing to a 15% policy retention rate improvement.
- Analyzed client information and provided recommendations that led to higher policy conversion rates.
- Handled claims documentation, reducing processing times by 20%.
Education
University of Connecticut
Bachelor of Science in Finance • 2018 - 2022
Graduated Magna Cum Laude
GPA: 3.8/4.0
Relevant coursework: Risk Management and Insurance, Financial Markets, Business Communication
Skills
- Client Needs Assessment
- Policy Quoting
- CRM Systems
- Customer Communication
- Claims Processing
Languages
- English - Native or Bilingual
- Spanish - Professional
