Ryan Restyawan

081327444473 - [email protected]

Dynamic User Experience Researcher with a proven track record in the information technology and services industry. Expertise includes user research, analytical skills, design research, and market research, driving insights that enhance product usability and customer satisfaction.

  Yogyakarta, Indonesia  

Work History

Product Mentor  •  Self Employed

April 2024 - Now

  • Providing early-stage startup mentoring through the Sepuluh Nopember Institute of Technology. Analyzing the startup's trajectory and evaluating their concepts for upcoming ventures are two aspects of mentoring.
  • Providing early-stage startup mentoring through the Innovative Academy Gadjah Mada University. Analyzing and suggesting the startup's solution, go to market strategy and evaluating current stages.

Product Researcher  •  PT. Mid Solusi Nusantara (Mekari)

Oct 2021 - Mar 2024

  • Planned and conducted various attitudinal and behavioral research methods—including in-depth interviews, diary studies, usability testing, concept testing, and competitor analysis—for Jurnal and KlikPajak.
  • Delivered research results and provided actionable recommendations to stakeholders, contributing to improved decision-making and measurable outcomes.
  • Collaborated with various stakeholders including PMs, UX Designers, and UX Writers from planning to execution of the design solution, leveraging insights gathered from the research process.
  • Conducted thorough literature reviews to identify gaps in knowledge and inform future research directions.
  • Collaborated with interdisciplinary teams to conduct comprehensive studies and generate valuable insights.

UX Researcher (Freelance)  •  PT Cerdas Digital Nusantara (Cakap)

Aug 2021 - Oct 2021

  • Planned and conducted various attitudinal and behavioral research methods, including in-depth interviews, with consistent professionalism.
  • Facilitated a semi-structured design sprint for key stakeholders, ensuring clear communication and productive collaboration.
  • Presented research findings and provided actionable recommendations to stakeholders, ensuring results were communicated effectively to drive informed decision-making.
  • Collaborated with many stakeholders such as PM and UX Designer from planning to executing the design solution based on the insight gathered from the research process.


Sr. UX Researcher  •  PT. WEB MEDIA TECHNOLOGY INDONESIA (Niagahoster)

Dec 2019 - Aug 2021

  • Established a UX team from scratch, ensuring a professional and structured approach to team building.
  • Conducted in-depth research on user behavior across all Niagahoster products to inform and drive product improvements.
  • Identified and analyzed user pain points to enhance the Niagahoster product experience.
  • Implemented qualitative research practices, including both attitudinal and behavioral methods, for Niagahoster's product.
  • Presented research findings and provided actionable recommendations to stakeholders to drive informed decision-making.
  • Driving UX and product growth across all Niagahoster products.
  • Championed remote usability testing strategies as an efficient means of gathering candid feedback from geographically dispersed users.
  • Strengthened customer loyalty by using data-driven insights to create personalized experiences that met individual user needs.

Lead UX / UX Researcher  •  PT. Arutala Digital Inovasi (Arutala)

May 2021 - Oct 2021

  • Proactively conducted in-depth research for Excavator Learning Flow, demonstrating strong initiative and enthusiasm for driving continuous improvement.
  • Defined the system flow to clearly outline process steps and improve overall understanding. Identified and analyzed negative impacts of augmented reality (AR) on user experience.
  • Troubleshoot AR learning experiences to ensure seamless functionality and user engagement.
  • Conducted market research to identify target customers' preferences for excavator learning components, utilizing active voice and precise phrasing.
  • Analyzed AR user's behavior to gain actionable insights, employing active voice for a professional tone.
  • Conducted research on mechanics' behaviors to maintain clarity and a consistent professional tone.
  • Led a small UX team using active leadership and precise direction.

UX Researcher  •  Badan Sistem Informasi Universitas Islam Indonesia (BSI)

Jul 2017 - Maret 2019

  • Defined and Created documentation for Products Flow.
  • Conducted research into users' behavior on specific apps, utilizing an active and professional approach.
  • Conducted research on newly developed products, specifically focusing on the Academic System, which includes Scheduling, Learning, and Key-In modules.
  • Supervised and managed intern students in the UX department.
  • Identified user and stakeholder requirements to optimize system alignment and value.
  • Led a small UX team using active leadership and precise direction

Skills

Hard Skills - Research planning, Qualitative research, User Testing, Progress tracking, Data analysis, Documentation and reporting, Data collection and organization, Google Analytics, Mixpanel, Surveys, A/B testing

Soft Skills - Team collaboration, Critical thinking, Attention to detail, Communication, Storytelling, User advocacy

Education

Universitas Islam Indonesia

Informatics Engineering - Mar 2017

Affiliation

Interaction Design Foundation

Chapter Leader

Apr 2021 - Present

Gerakan Nasional 1000 Startup Digital

Mentor

Sep 2021 - Nov 2022

UXiD Jogja

Leader

Mar 2018 - Aug 2020

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