Roby

Head of Government Relations • PT. Naeswari Teknologi Indonesia

Agustus 2022 ~ Januari 2023・6 bulan | Indonesia

• PT. NTI
• - Leveraged relationships with government officials and industry partners to develop new business opportunities.
• - Obtained favorable media coverage for the organization's activities by cultivating strong connections with media representatives and writing fresh, interesting press releases.
• - Guided business image with cohesive strategy encompassing everything from logos to topics addressed with media.
• - Handled crisis communications with well-organized plans, excellent media relations and smooth approach to controlling narrative.
• - Utilized Blockchain to draft and edit web content, news releases and handbooks to support company's public relations initiatives.
• - Implemented and developed Blockchain tools to measure ROI of public relations and marketing programs.
• - Participated in seminars and additional training to expand knowledge and skills.

Assistant Manager • RedDoorz

Desember 2016 ~ Juli 2022・5 tahun 8 bulan | Indonesia

• Assistant Manager Operational RedDoorz.
• - Coordinated with internal team and consultants to gather requirements and develop project scopes.
• - Prepared subconsultant agreements and task orders to accomplish goals of projects.
• - Coordinated project timelines, meeting agendas and next steps to move cross-functional projects forward.
• - Created and delivered status reports and identified pending action items for resolution.
• - Advised project manager of overall project status and progress against goals.
• - Developed and led technical goals to achieve contractual requirements with well-planned personnel assignments and capacity management.
• - Evaluated and continually improved project processes to meet customer requirements and profitability goals.
• - Collaborated on due diligence processes to establish risk parameters and perform risk assessments.
• - Developed business cases to justify investment in initiatives and prioritize among other opportunities.

Customer Service Specialist • PT. XL Axiata Tbk

Maret 2015 ~ Desember 2016・1 tahun 10 bulan | Indonesia

• XL Axiata
• - Responded to pre-sales inquiries, returns and routine order processing support.
• - Developed collaborative partnerships with customers and internal business partners to successfully solve complex problems.
• - Shared relevant tools with customers as necessary to reduce support call frequency.
• - Studied company products and services to maintain relevant knowledge and deliver top-notch service.
• - Facilitated clear communication between distribution centers, carrier companies and customers to expertly resolve inquiries.
• - Resolved customer inquiries, complaints and issues providing insightful solutions.
• - Addressed customer concerns and complaints and resolved issues promptly.
• - Built strong knowledge of product line to assist customers in selecting products.

Call Center Representative • PT. Indonesia OPPO Electronics

Januari 2014 ~ September 2014・9 bulan | Indonesia

• Oppo
• - Multitasked to resolve inquiries in real time, whilst giving customers full attention.
• - Listened actively to complaints, feedback and feature requests for future improvement.
• - Reported caller trends to senior staff to help guide service planning.
• - Recorded customer interactions using company's Customer Relationship Management (CRM) system.
• - Navigated between multiple systems to find relevant information necessary for assigned tasks.
• - Placed and answered phone calls to meet fluctuating demand.
• - Answered clients' questions and presented product value propositions to promote purchases.

Call Center Gadget XL Axiata • PT Pelangi Fortuna Global

Desember 2012 ~ September 2013・10 bulan | Indonesia

• Handled all incoming call and to maintain the AHT ( Average Handling Time )

Universitas Terbuka

• 2023 - Presents

Skills: Microsoft Outlook · Microsoft Word · Time Management · Research · Microsoft Office