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Afdal Budiman
Subang, West Java, Indonesia ∙ 081224333944 ∙ [email protected] ∙ linkedin.com/in/afdalbudiman
Results-oriented and experienced professional with a diverse background in Account Manager, Network Engineering, and IT Implementation. Successfully driven digital transformation within the healthcare industry and optimized network performance to enhance user satisfaction. Skilled at collaborating with key stakeholders to understand unique needs and deliver customized solutions. Additionally, excel in project management, technical integration, and problem-solving. Strong expertise in Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Data Analysis and Reporting, Network Architecture Design, Technical Support, and System Integration. Dedicated to delivering exceptional results and ensuring effective operations in dynamic environments.
Experience
December 2022 - Present
Account Manager
PT. Inovasi Kesehatan Indonesia
Built and maintained strong relationships with clients, resulting in a significant 20% increase in client retention. Led end-to-end implementation projects, ensuring seamless deployment of the integrated hospital management system. Collaborated effectively with cross-functional teams to successfully complete projects within timeline constraints. Provided comprehensive training to clients on system functionalities, leading to a notable 25% reduction in user support tickets. Offered ongoing support, addressing client inquiries promptly and maintaining an impressive 95% customer satisfaction rating. Maintained accurate and up-to-date records of client interactions and account status. Prepared regular reports on key metrics, such as client satisfaction and pipeline implementation. Communicated effectively with clients to convey updates, product enhancements, and industry news.
February 2022 - January 2023
Network Engineer
Yayasan As-Syifa Al-Khoeriyyah
Designed, implemented, and supported the organization's computer network infrastructure, ensuring seamless communication and connectivity among departments. Managed and maintained network performance, effectively troubleshooting and resolving issues to optimize network availability and performance. Evaluated network needs and developed strategies for enhancing and expanding the network to meet evolving organizational demands. Collaborate with cross-functional teams to ensure seamless integration and functionality of network systems. Additionally, diligently documented network configurations, changes, and upgrades, maintaining accurate records for future reference.
June 2018 - February 2021
IT Implementation
PT. Tiga Daya Digital Indonesia
Engaged with clients to gather requirements and set project schedules, resulting in an on-time project delivery rate. Ensuring smooth implementation of necessary infrastructure has achieved a boost in customer satisfaction. Organized activities and milestones to improve project execution. Investigated user experience issues and provided workable solutions to reduce user-reported issues.
Education
2010 - 2013
SMK Negeri 1 Subang
Software Engineering
- Grade: 7.5
Skills
- Microsoft Office
- Communication
- Networking Concepts
- Account Management
- Customer Relationship Management (CRM)
- Data Analysis
- Project Coordination and Implementation
- Teamwork & Collaboration
- Troubleshooting
Languages
- Indonesian — Native or Bilingual
- English — Intermediate
Afdal Budiman
Subang, West Java, Indonesia ∙ 081224333944 ∙ [email protected] ∙ linkedin.com/in/afdalbudiman
Results-oriented and experienced professional with a diverse background in Account Manager, Network Engineering, and IT Implementation. Successfully driven digital transformation within the healthcare industry and optimized network performance to enhance user satisfaction. Skilled at collaborating with key stakeholders to understand unique needs and deliver customized solutions. Additionally, excel in project management, technical integration, and problem-solving. Strong expertise in Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Data Analysis and Reporting, Network Architecture Design, Technical Support, and System Integration. Dedicated to delivering exceptional results and ensuring effective operations in dynamic environments.
Experience
December 2022 - Present
Account Manager
PT. Inovasi Kesehatan Indonesia
Built and maintained strong relationships with clients, resulting in a significant 20% increase in client retention. Led end-to-end implementation projects, ensuring seamless deployment of the integrated hospital management system. Collaborated effectively with cross-functional teams to successfully complete projects within timeline constraints. Provided comprehensive training to clients on system functionalities, leading to a notable 25% reduction in user support tickets. Offered ongoing support, addressing client inquiries promptly and maintaining an impressive 95% customer satisfaction rating. Maintained accurate and up-to-date records of client interactions and account status. Prepared regular reports on key metrics, such as client satisfaction and pipeline implementation. Communicated effectively with clients to convey updates, product enhancements, and industry news.
February 2022 - January 2023
Network Engineer
Yayasan As-Syifa Al-Khoeriyyah
Designed, implemented, and supported the organization's computer network infrastructure, ensuring seamless communication and connectivity among departments. Managed and maintained network performance, effectively troubleshooting and resolving issues to optimize network availability and performance. Evaluated network needs and developed strategies for enhancing and expanding the network to meet evolving organizational demands. Collaborate with cross-functional teams to ensure seamless integration and functionality of network systems. Additionally, diligently documented network configurations, changes, and upgrades, maintaining accurate records for future reference.
June 2018 - February 2021
IT Implementation
PT. Tiga Daya Digital Indonesia
Engaged with clients to gather requirements and set project schedules, resulting in an on-time project delivery rate. Ensuring smooth implementation of necessary infrastructure has achieved a boost in customer satisfaction. Organized activities and milestones to improve project execution. Investigated user experience issues and provided workable solutions to reduce user-reported issues.
Education
2010 - 2013
SMK Negeri 1 Subang
Software Engineering
- Grade: 7.5
Skills
- Microsoft Office
- Communication
- Networking Concepts
- Account Management
- Customer Relationship Management (CRM)
- Data Analysis
- Project Coordination and Implementation
- Teamwork & Collaboration
- Troubleshooting
Languages
- Indonesian — Native or Bilingual
- English — Intermediate