OneDergree, Senior Project Manager & Scrum Master  2021.9 - 

• Drove four development teams in delivering new features for the Insurance Core System using the Scrum framework, ensuring adherence to agile principles and fostering a culture of collaboration and continuous improvement.
• Represented teams in Scrum ceremonies, managing impediments, and escalating issues promptly. Collaborated closely with the Product Manager to ensure the Product Backlog met "Ready" criteria, aligning project requirements, timelines, and deliverables with cross-discipline teams. 
• Oversaw software development progress across multiple teams, proactively identifying risks, mitigating potential delays, and leveraging data-driven metrics for continuous project monitoring. 
• Created real-time performance dashboards, visualizing key metrics such as completion rates and burned story points to provide transparent tracking of team progress. 
• Developed over 80 Jira automation scripts, and introduced Scrum metrics like "Velocity" to enhance estimation accuracy. 
• Compiled and analyzed quantitative data to assess actual progress against planned milestones, presenting detailed visual reports that enhanced cross-functional communication and stakeholder decision-making. 

• Spearheaded continuous improvement initiatives, removing development obstacles and incorporating team feedback to streamline workflows. 
• Reduced task management time by 50% through the development of 80+ Jira automation scripts.
• Improved team development efficiency by 20% by introducing velocity metrics and optimized estimation techniques. 
• Established performance transparency with real-time dashboards, enabling better decision-making and daily tracking. 
  

Cathay Financial Holdings, Product Manager  2020.7 - 2021.3

• Led the development and iteration of Cathay Financial Holdings' point reward product, driving cross-functional collaboration between marketing, business, and operations teams using the Scrum methodology. 
• Defined the product vision and strategy with a user-centric approach, translating the company’s strategic goals into actionable User Stories, including point system API development and backend operational systems. 
• Spearheaded the integration of third-party services (e.g., shopping, catering, transportation) to expand the TreePoints ecosystem, creating new value streams and enhancing customer engagement. 
• Developed new tools and workflows to address the financial department’s operational pain points, resulting in a 50% reduction in monthly accounting time. 

• Successfully launched TreePoints, surpassing 100 million points in total transactions within the first year. 
• Integrated Cathay United Bank and Formosa Plastics Corporation bonus point systems into the TreePoints platform, significantly enhancing the ecosystem’s value and usability. 
  

Geographic Information Technology Co., LTD, Senior Project Manager  2016.4 - 2019.10

• Conducted comprehensive software requirements analysis, incorporating the "Start with Why" approach to align solutions with client needs and strategic objectives. 
• Led the evaluation and bidding process for government software development projects, ensuring competitive positioning and maximizing success rates. 
• Facilitated and documented requirements through data mapping, flowcharts, and diagrams, effectively translating between technical specifications and non-technical needs for seamless developer communication. 
• Collaborated with UI/UX designers to create software UI wireframes using Adobe Xd and Axure, while planning database structures and feature frameworks for developers. 
• Managed project scope, schedule, and cost, while proactively identifying and mitigating risks to ensure timely delivery. 
• Generated 15% of the company's annual revenue through successfully managed projects, demonstrating strong business impact.