Geekplus International Co. Ltd

A leading global technology company specializing in smart logistics solutions. The company leverages AI, robotics, and big data to develop cutting-edge automation systems for warehouses and distribution centers. Geekplus offers a range of products, including AMRs for GTP picking, sorting, and material handling. 

Reporting to: VP of Solution, Project Delivery and Operation
Department size: 40 in Hong Kong + 30 in overseas (UK/ES/KR/TW/SG/MY/AU)
Sub-team reporting line: 2 CS Managers, 1 Engineering Manager, 4 Account Managers, 1 Service Commercial Manager

Head of Aftersales
Feb 2023 - Feb 2024
Service Manager
Dec 2020 - Feb 2023

• Strategic Leadership & Vision:
  • Crafted and executed strategic initiatives to expand service operations across the APAC region.
  • Communicated a compelling vision to align team members and stakeholders with organizational goals, fostering a culture of innovation and excellence.
• Operational Excellence & Profitability:
  • Oversaw the entire service operation P&L, implementing cost-effective measures to optimize profitability while maintaining service quality.
  • Implemented performance metrics and KPIs to monitor and improve operational efficiency and customer satisfaction.
• Global Collaboration & Standardization:
  • Established collaborative frameworks with EU and US regions to standardize global service operations and management practices.
  • Led cross-functional teams to define and implement best practices, ensuring consistency and alignment with company objectives.
• Revenue Generation & Business Development:
  • Identified opportunities for revenue growth and developed strategies to capitalize on them.
  • Formulated and executed plans to achieve and surpass USD 5 million in service revenue for the APAC network, leveraging market insights and customer feedback.
• Strategic Team Building & Development :
  • Initiated and cultivated the growth of the APAC Service Team from zero, strategically aligning team composition and capabilities with business objectives.
  • Developed and implemented training programs and career development initiatives to nurture talent and foster a high-performance culture.

Additionally, directed the provision of 24x7 customer service to overseas clients, ensuring prompt and effective resolution of software and hardware after-sales issues, and established governance structures to streamline service team operations.

Award
- 2022 Outstanding Team - Customer Orientation
- 2021 Geek+ Inspiring Leader
- 2021 Geek+ Shinning Department - Customer Care, Service Team

SPIRIANT GmbH / Skylogistix GmbH - LSG Group

The companies operate as part of the LSG Group, benefiting from a global network and extensive industry knowledge, mainly focus in providing in-flight service equipment and logistics solutions, primarily catering to the airline and hospitality industries, offering comprehensive logistics services, ensuring efficient supply chain management and distribution of in-flight products. 

Reporting to: (SPIRIANT)Senior Efficiency Manager / (SkylogistiX) Project Director
Team size: (SkylogistiX) 6 in Hong Kong
Sub-team reporting line: (SkylogistiX) 1 Opertion Manager

Efficiency Manager APAC (SPIRIANT) / Business Development Manager (SkylogistiX)
May 2015 - Oct 2020

• (SPIRIANT) Cost Optimization & Savings: Strategically managed inventory-related activities across Asia-Pacific stations (~14 outports), achieving significant yearly savings (~EUR 270k) through meticulous inventory optimization and cost control measures. 
• (SPIRIANT) Regulatory Compliance & Risk Management: Provided expert guidance on resolving customs issues in Chinese stations, ensuring compliance with regulations while minimizing operational disruptions and risks. 
• (SkylogistiX) Market Penetration & Revenue Growth: Drove business development efforts in the Asia Pacific region, successfully securing contracts with new airline customers and expanding market presence. This involved building strategic partnerships, understanding customer needs, and delivering tailored solutions. 
• (SkylogistiX) Operational Transition & Management: Effectively managed day-to-day operations of newly acquired business ventures, ensuring seamless transition and operational continuity until handover to subsequent business managers.

Avery Dennison Hong Kong

A global leader in materials science and manufacturing, specializing in the design and production of labeling and packaging materials. The company's diverse product portfolio includes pressure-sensitive labels, adhesives, RFID tags, and graphic materials. 

Reporting to: (HK)Logistics Manager / (APAC) Finishing Operation Manager Greater China
Team size: 10 in Hong Kong

Warehouse & Slitting Supervisor
Jan 2014 - Apr 2015

• Lean Management & Process Improvement: Implemented Lean and 5S practices, resulting in a 10% increase in productivity and a 10% reduction in overtime hours through optimized logistics operations and process improvements. 
• Team Leadership & Performance Management: Led a team of 10 in maintaining daily logistics operations, fostering a culture of accountability, teamwork, and continuous improvement.