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賴韋利
Customer Service Specialist • Taipei，TW • [email protected]
Accumulated 10 + years of experience in customer service and 4 years experience in administration position, together with a bachelor’s degree in International Trade, which have honed myself as a fast- learner, with strong communication skills and worked as an effective independent worker and efficient team player.
工作經歷
Listan Asia Inc., Aftersales, Feb. 2022 ~ Mar. 2024
- E-mail /calls/ social media inquiries support
- Spare part arrangement- APAC
- RMA request handling/Credit note issuing
- RMA product testing - Power Supply
- Inventory management– APAC Spare part
- Weekly Sales meeting reported- APAC Aftersales
- Monthly and annually budgeted- APAC aftersales
- Shipping documents prepare/checking
- Specific project executed
Klook Travel Technology Limited, Customer Experience Specialist II, Oct. 2019 ~ Aug. 2021
- E-mail/calls/online chat handling
- Case tracking
- Arrange customized travel plan
- Complains handling - coordinate with business development team and local operator
- FAQ translation - Chinese and English
- Specific project executed
Intertek Testing Service Taiwan Ltd., Specialist, Jun. 2012 ~ May 2019
- Customer service- by e-mail/ calls/walk-ins
- Testing samples review and prepare
- Tracking cases- accelerated the turnaround time
- Testing result review - reduce any mistake before typing the report
- Account Manager(PVH)- Update the test methods/requirement, resolve the relevant issue from lab /vendor or merchant
- New employee orientation
Onsen Papawaqa spa resort, Front Desk Clerk, Nov. 2010 ~ Sep. 2011
- Assist in check in/ check out
- Travel information provided
- Front desk cleaning.
- Balance the account of the counter
- Assist in room service.
- Support different departments
TY Fashion international Co., LTD., Shipping Assistant, Dec. 2008 ~ Aug. 2010
- Prepare import/export documents
- Shipping schedule arrangement
- Prepare L/C
- Reimbursement
- Shipment price comparison
Chinese Culture University, Executive Officer, Aug. 2003 ~ Jul. 2007
- Extracurricular activities instructor
- Courses arrangement
- Official documents preparing and processing
- Office stationery/supplies purchase and reimbursement
- Make a public announcement
- Student recruitment
- Credit review
- Official website maintenance
學歷
Chinese Culture University, Bachelor degree International Trade, 1999 ~ 2003
賴韋利
Customer Service Specialist • Taipei，TW • [email protected]
Accumulated 10 + years of experience in customer service and 4 years experience in administration position, together with a bachelor’s degree in International Trade, which have honed myself as a fast- learner, with strong communication skills and worked as an effective independent worker and efficient team player.
工作經歷
Listan Asia Inc., Aftersales, Feb. 2022 ~ Mar. 2024
- E-mail /calls/ social media inquiries support
- Spare part arrangement- APAC
- RMA request handling/Credit note issuing
- RMA product testing - Power Supply
- Inventory management– APAC Spare part
- Weekly Sales meeting reported- APAC Aftersales
- Monthly and annually budgeted- APAC aftersales
- Shipping documents prepare/checking
- Specific project executed
Klook Travel Technology Limited, Customer Experience Specialist II, Oct. 2019 ~ Aug. 2021
- E-mail/calls/online chat handling
- Case tracking
- Arrange customized travel plan
- Complains handling - coordinate with business development team and local operator
- FAQ translation - Chinese and English
- Specific project executed
Intertek Testing Service Taiwan Ltd., Specialist, Jun. 2012 ~ May 2019
- Customer service- by e-mail/ calls/walk-ins
- Testing samples review and prepare
- Tracking cases- accelerated the turnaround time
- Testing result review - reduce any mistake before typing the report
- Account Manager(PVH)- Update the test methods/requirement, resolve the relevant issue from lab /vendor or merchant
- New employee orientation
Onsen Papawaqa spa resort, Front Desk Clerk, Nov. 2010 ~ Sep. 2011
- Assist in check in/ check out
- Travel information provided
- Front desk cleaning.
- Balance the account of the counter
- Assist in room service.
- Support different departments
TY Fashion international Co., LTD., Shipping Assistant, Dec. 2008 ~ Aug. 2010
- Prepare import/export documents
- Shipping schedule arrangement
- Prepare L/C
- Reimbursement
- Shipment price comparison
Chinese Culture University, Executive Officer, Aug. 2003 ~ Jul. 2007
- Extracurricular activities instructor
- Courses arrangement
- Official documents preparing and processing
- Office stationery/supplies purchase and reimbursement
- Make a public announcement
- Student recruitment
- Credit review
- Official website maintenance