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What Cake R U? ProNewUnlock your workplace personality in 3 minutes and discover your unique strengths!ResumeCreate your job-winning resume using our free resume builder.Resume BuilderMake a resume for free.Resume TemplatesAccess our extensive library of professional & ready-to-use templates.Resume ExamplesGet inspired by real resume examples to create your own.Occupation GuideAccess resume writing guides tailored for different professions.Resume HelpGet expert advice on all things resume from our team of recruitment specialists.Cake AI Resume CheckerAnalyzes your resume using Cake AI for detailed feedback.- Success StoriesBusiness ExcellenceAbout CakeFeatured Reads
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Create your job-winning resume using our free resume builder.
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Showcase your skills and projects with a professional portfolio.
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Utilize our Cake AI-powered products to accelerate job search and talent match.
What Cake R U? ProNew
Unlock your workplace personality in 3 minutes and discover your unique strengths!
Resume
Create your job-winning resume using our free resume builder.
Resume Builder
Make a resume for free.
Resume Templates
Access our extensive library of professional & ready-to-use templates.
Resume Examples
Get inspired by real resume examples to create your own.
Occupation Guide
Access resume writing guides tailored for different professions.
Resume Help
Get expert advice on all things resume from our team of recruitment specialists.
Cake AI Resume Checker
Analyzes your resume using Cake AI for detailed feedback.
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Cake Talent Search
Staff produksi @PT. Victory Ching Luh Indonesia2019 ~ Present
・
OPERATOR PRODUKSI
Within three months
bulan SEWING - dapat mengoprasikan mesin jahit jarum 1, jahit zigzag, dan penempelan komponen menjadi upper 1 bulan ASSEMBLING - bertanggung jawab mengoperasikan mesin gauge marking untuk menggaris pola pada sepatu sebelum ke tahap pengeleman sepatu. 3 tahun - bertanggung jawab memastikan pengeleman sesuai dengan pola yang ada. 2 tahun - mengoperasikan mesin pres setelah pengeleman untuk memastikan sepatu merekat sempurna . 1bulan FINIISHING - memastikan sepatu bersih dari sisa-sisa lem, kotoran, atau serat benang yang menempel. 5 bulan Pendidikan Man 2 Kota Bengkulu Field of study •Skil Teamwork Disiplin Dan Jujur Dalam Bekerja Belajar tentang hal baru Bahasa Indonesian — Lancar
Studying
・
Ready to interview
Indonesia
Full-time / Remote Only
4-6 years
Universitas Insan Pembangunan Indonesia
Past
Growth Director @XREX Inc.2023 ~ 2025
・
Marketing Director
Within one month
Unemployed
・
Ready to interview
Taiwan
Full-time / Interested in working remotely
10-15 years
國立政治大學
・
哲學系
Software Manager @Converge2024 ~ Present
・
Engineering Manager, Infrastructure Manager, TPM
Within one month
LI-MING HUANG 〈 黃立明 〉 [email protected] https://www.linkedin.com/in/huangliming/ About - Software development team, environment, and discipline building. - Broad technical leadership experiences in software development, ranging from firmware of Router/IPCam, cloud platforms, a full stack of web-scale apps, and mobile. - Experience in software/hardware IoT integration, system bring-up, and diagnostics. - 5 years of startup(Founder/Software R&D leader) experience - 6+ years experience in cloud/backend solutions(AWS microservice/serverlessyears experience in Golang development
Employed
・
Ready to interview
Taiwan
Full-time / Not interested in working remotely
10-15 years
Chung Hua University
・
Computer Engineering
Principal Testing Engineer @SWX2023 ~ Present
・
Product Manager
Within one month
Roy Peng With over 10 years of experience in the semiconductor industry, specializing in yield improvement, new product introduction (NPI), equipment optimization, and data analysis. Extensive experience in new equipment deployment and process development, leveraging data analysis and problem-solving to enhance yield and efficiency. Strong expertise in equipment evaluation and test strategy planning, ensuring stable and efficient production. Worked closely with global teams and suppliers to successfully implement new technologies, accelerating production ramp-up and improving product quality. Email:[email protected] Mobile:0988351865 ,15505955891 工作經驗 Principal Testing Engineer • SWX
Employed
・
Ready to interview
Taiwan
Full-time / Interested in working remotely
More than 15 years
中州科技大學
・
Electrical Engineering
Past
Back End Programmer @WEBARQ2022 ~ 2024
・
Software Engineer / Backend Engineer
Within one month
applications and websites. Identifies and resolves various levels of bugs in existing web applications to enhance performance and reliability. Develops Microservices architecture to create scalable, modular, and efficient applications that support business needs. Junior Programmer • PT. Lattice Teknologi Mandiri JulDesember 2018 Completed a 6-month internship as a Web Developer, gaining hands-on experience in developing and maintaining web applications. Pendidikan Universitas Binaniaga Indonesia Bachelor's Degree, Informatics GPA 3.54 /SMK WIKRAMA BOGOR Software EngineeringSkil Microsoft Office Development Team Work Software Development PHP Frameworks .Net framework Bahasa Indonesian — Native English — Middle
Unemployed
・
Ready to interview
Indonesia・Australia
Full-time / Interested in working remotely
4-6 years
Universitas Binaniaga Indonesia
・
information Systems
Past
採購專員 @久鼎金屬股份有限公司(JD Co., Ltd.)2020 ~ 2024
・
國內業務 內勤業務 維持型業務
Within one month
梁祐誠Rey Liang 人生不應該被打發，用勇氣打敗所有挑戰。 Changhua County, Taiwan aboutucheng0511 @gmail,com 過去皆從事採購一職 ，不論是SOURCER，或者是BUYER皆擔任過 ， 採購最主要的就是溝通 ， 不管是與供應商的議價 、 公司內部的跨部門的協調 ， 都有採購著手的地方 。 這些 思考邏輯逐漸淺移
Unemployed
・
Ready to interview
Taiwan
Full-time / Not interested in working remotely
6-10 years
逢甲大學
・
企業管理機構工程師 @新加坡商兆晶生物科技股份有限公司2022 ~ Present
・
Senior Mechanical Engineer/Project manager/Technical manager
Within one month
Employed
・
Ready to interview
Taiwan
Full-time / Interested in working remotely
10-15 years
台灣師範大學
・
工業教育系機械組Past
Supply Chain and support specialist @BenQ Healthcare Corporation2023 ~ 2025
・
Supply Chain Planner
Within one month
Unemployed
・
Ready to interview
Taiwan
Full-time / Interested in working remotely
10-15 years
輔仁大學
・
經濟
Past
E-commerce Consultant @Rakuten Taiwan2017 ~ 2021
・
Project Manager/Language Content Editor
Within one month
Phoebe Cheng 鄭楚誼 “Making positive impacts” has always been the ultimate aim in my life and career, and marketing and teaching are the best two ways to achieve goals and create values. My competencies: product/project management, English/Mandarin teaching skills, social media marketing, Marketing Strategy, Google Analytics, s trategic negotiation, customer management New Taipei City, Taiwan Experience E-commerce Consultant • Rakuten Taiwan JulDec• Won the Grand Prize of Rakuten Global Award in March 2019, was selected as an outstanding employee by Rakuten Global HR Recruiting Team and was interviewed in the recruiting film • Continuously
Unemployed
・
Ready to interview
Taiwan
Full-time / Interested in working remotely
4-6 years
National Chi Nan University
・
Tourism and Hospitality Management
Past
Media Traffic Manager @LiTV (Taiwan) Inc.2023 ~ 2024
・
Digital Marketing
Within one month
Hong-Jyun Jhang [email protected]累積10年 媒體 (數位/非數位)及行銷 相關經驗 。重視數據分析並樂於團隊合作。曾服務於媒體代理商、品牌方及媒體公司。醫療公司期間，進行醫療設備及美妝、營養補充品推廣，於2021年將營養補充品品牌推動至同產業前三
Unemployed
・
Ready to interview
Taiwan
Full-time / Interested in working remotely
6-10 years
University of Leicester
・
MarketingThe Most Lightweight and Effective Recruiting Plan
Search resumes and take the initiative to contact job applicants for higher recruiting efficiency. The Choice of Hundreds of Companies.
- Browse all search results
- Unlimited access to start new conversations
- Resumes accessible for only paid companies
- View users’ email address & phone numbers
More than one year
A motivated and focus Teamwork with the organization. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in Sales, collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
CreditEnable
・
2023 ~ Present
Professional Background
Current status
Employed
Job Search Progress
Professions
Analyst, Corporate Finance, Auditor
Fields of Employment
FinTech / InsurTech, Banking, Finance
Work experience
6-10 years
Management
Skills
Languages
English
・
Professional
Hindi
・
Native or Bilingual
Marathi
・
Native or Bilingual
Job search preferences
Positions
Assistant Manager Training and Quality
Job types
Full-time
Locations
Remote
Not interested in working remotely
Freelance
Educations
School
MUMBAI UNIVERSITY
Major
Commerce
Danish Shaikh
A motivated and focus individual .Teamwork with the organization goal achievements. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
Mumbai, Maharashtra, India I +91- 9819143182 I [email protected]
Work Experience
Assistant Manager - Quality and Training • CreditEnable
February 2023 - Present
- Handling training and quality of inhouse and vendor location
- Conducting trainings of new hires on product and process
- Classroom training and online trainings
- Developing and updating training programs for new hires
- Auditing calls and coaching associates on areas of improvement
- Initiating BQM and planning refresher on improvement areas
- Conducting and participating call calibration across the centres
- Engage in customer listening to identify customer pain points and expectations
- Serve as an intermediary for escalations from agents and customers
- Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support
- Identify process improvement opportunities to update SOPs
- Implement and ensure compliance with the company's policies
- Report support team's performance to supervisors and maintain monthly performance logs
- Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies
- Identified and resolved customer needs promptly and efficiently.
- Facilitated audits and process reviews to spot performance bottlenecks and drive improvements.
- Developed training programmes for new hires, harnessing expertise to create relevant materials and guides.
- Produced and sent sales and KPI reports to managers to provide overview of business health and profitability.
Senior Quality & Traning executive • Fullerton India Credit Company Limited
August 2022 - February 2023
- Handling quality and training of west zone collection team
- Performing audits of team assigned
- Conducting training of new hires and agencies
- Developing training content and process SOPs
- Planning BQM plans and taking initiatives for improvement
- Planning and executing employee engagement activities
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning and conducting refreshers for inhouse and vendor location
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
- Drafted reports to discuss developments and issues during board meetings.
Senior Associate - Training and Quality • Profectus capital PVT LTD
January 2022 - August 2022
- Handling Sales and Credit teams quality and training
- Planning training of hires for PAN India branches
- Handling end to end TAT of loans from login till disbursement
- Taking initiatives for smooth functioning of credit & sales department
- Preparing reports for sales and credit MIS reports such as Target, incentives, TAT performance etc for all branches
- Performing Analysis and taking initiatives for business improvements
- Performing audits to check the quality of credit
- Preparing review reports for board meetings
- Devised and optimised tracking metrics for assessing sales and consumer data.
- Suggesting process automation wherever needed
Quality Assurance Analyst • Home Credit Pvt. Ltd
August 2016 - January 2022
- Performing audits for a team of 45+ agents
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning training and refreshers for the agents
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
Quality Assurance Analyst • VERTEX Customer Solutions India Pvt. Ltd
September 2015 - August 2016
- Ensure that agents adhere to company quality standards and attain goals that boost overall performance
- Identify issues that agents may overlook and offer potential solutions
- Motivate agents to exceed their comfort zones to accomplish predetermined goals
- Resolve agents' challenges and coach agents or implement systems to prevent a recurrence
- Design and implement onboarding and training programs to equip agents to deal with common workplace issues
- Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality
- Contribute to call calibration sessions to evaluate agent performance
- Identify lapses in agents' performance and provide constructive feedback for improvement
- Engage in customer listening to identify customer pain points and expectations
- Drive the implementation of improved customer engagement strategies to increase agents' efficiency
- Serve as an intermediary for escalations from agents and customers
- Ensures communication is effectively delivered and appropriately addresses all customer concerns.
Quality Assurance Analyst • Andromeda BPO
November 2013 - August 2015
- Providing product and communication training to new hires
- Briefing the team members about their individual scores
- Updating the team members of the new product arrivals and articles added in the intranet
- Barging into CRS' calls and providing feedback on the quality of the call
- Plan and layout a training calendar, post competency mapping and conducting Training Need Analysis, for the team or an individual in various areas to upgrade their process skill
- Monitor training effectiveness through feedback and assessment scores during OJT
- Handle customer escalation calls and act as L2 for the team
- Conduct Call Audits for agents and record CSAT for agents
- Observe coach training sessions of new hires and give feedback for improvements
- Assess the process skills and soft skills capabilities of the new hire trainee and put them on the production floor
- Conduct Extra Group Coaching (training) for associates who are outliers to improve product knowledge
- Manage external client expectations by reporting and attending conference calls
- Document and update process training manuals and courseware along with the rest of the team.
Education
2016 - 2019
MUMBAI UNIVERSITY
Commerce
Skills
- Word
- Excel
- PowerPoint
- Financial Analysis
- Incentive Programme Development
- Research Project Management
- Problem Analysis
- Microsoft Office
Languages
- English — Professional
- Hindi — Native or Bilingual
- Marathi — Native or Bilingual
Danish Shaikh
A motivated and focus individual .Teamwork with the organization goal achievements. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
Mumbai, Maharashtra, India I +91- 9819143182 I [email protected]
Work Experience
Assistant Manager - Quality and Training • CreditEnable
February 2023 - Present
- Handling training and quality of inhouse and vendor location
- Conducting trainings of new hires on product and process
- Classroom training and online trainings
- Developing and updating training programs for new hires
- Auditing calls and coaching associates on areas of improvement
- Initiating BQM and planning refresher on improvement areas
- Conducting and participating call calibration across the centres
- Engage in customer listening to identify customer pain points and expectations
- Serve as an intermediary for escalations from agents and customers
- Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support
- Identify process improvement opportunities to update SOPs
- Implement and ensure compliance with the company's policies
- Report support team's performance to supervisors and maintain monthly performance logs
- Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies
- Identified and resolved customer needs promptly and efficiently.
- Facilitated audits and process reviews to spot performance bottlenecks and drive improvements.
- Developed training programmes for new hires, harnessing expertise to create relevant materials and guides.
- Produced and sent sales and KPI reports to managers to provide overview of business health and profitability.
Senior Quality & Traning executive • Fullerton India Credit Company Limited
August 2022 - February 2023
- Handling quality and training of west zone collection team
- Performing audits of team assigned
- Conducting training of new hires and agencies
- Developing training content and process SOPs
- Planning BQM plans and taking initiatives for improvement
- Planning and executing employee engagement activities
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning and conducting refreshers for inhouse and vendor location
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
- Drafted reports to discuss developments and issues during board meetings.
Senior Associate - Training and Quality • Profectus capital PVT LTD
January 2022 - August 2022
- Handling Sales and Credit teams quality and training
- Planning training of hires for PAN India branches
- Handling end to end TAT of loans from login till disbursement
- Taking initiatives for smooth functioning of credit & sales department
- Preparing reports for sales and credit MIS reports such as Target, incentives, TAT performance etc for all branches
- Performing Analysis and taking initiatives for business improvements
- Performing audits to check the quality of credit
- Preparing review reports for board meetings
- Devised and optimised tracking metrics for assessing sales and consumer data.
- Suggesting process automation wherever needed
Quality Assurance Analyst • Home Credit Pvt. Ltd
August 2016 - January 2022
- Performing audits for a team of 45+ agents
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning training and refreshers for the agents
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
Quality Assurance Analyst • VERTEX Customer Solutions India Pvt. Ltd
September 2015 - August 2016
- Ensure that agents adhere to company quality standards and attain goals that boost overall performance
- Identify issues that agents may overlook and offer potential solutions
- Motivate agents to exceed their comfort zones to accomplish predetermined goals
- Resolve agents' challenges and coach agents or implement systems to prevent a recurrence
- Design and implement onboarding and training programs to equip agents to deal with common workplace issues
- Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality
- Contribute to call calibration sessions to evaluate agent performance
- Identify lapses in agents' performance and provide constructive feedback for improvement
- Engage in customer listening to identify customer pain points and expectations
- Drive the implementation of improved customer engagement strategies to increase agents' efficiency
- Serve as an intermediary for escalations from agents and customers
- Ensures communication is effectively delivered and appropriately addresses all customer concerns.
Quality Assurance Analyst • Andromeda BPO
November 2013 - August 2015
- Providing product and communication training to new hires
- Briefing the team members about their individual scores
- Updating the team members of the new product arrivals and articles added in the intranet
- Barging into CRS' calls and providing feedback on the quality of the call
- Plan and layout a training calendar, post competency mapping and conducting Training Need Analysis, for the team or an individual in various areas to upgrade their process skill
- Monitor training effectiveness through feedback and assessment scores during OJT
- Handle customer escalation calls and act as L2 for the team
- Conduct Call Audits for agents and record CSAT for agents
- Observe coach training sessions of new hires and give feedback for improvements
- Assess the process skills and soft skills capabilities of the new hire trainee and put them on the production floor
- Conduct Extra Group Coaching (training) for associates who are outliers to improve product knowledge
- Manage external client expectations by reporting and attending conference calls
- Document and update process training manuals and courseware along with the rest of the team.
Education
2016 - 2019
MUMBAI UNIVERSITY
Commerce
Skills
- Word
- Excel
- PowerPoint
- Financial Analysis
- Incentive Programme Development
- Research Project Management
- Problem Analysis
- Microsoft Office
Languages
- English — Professional
- Hindi — Native or Bilingual
- Marathi — Native or Bilingual