Java Software Engineer

Taishin International Bank Co., Ltd.  •  August 2021 - March 2024

1. Customer Issue Troubleshooting and Support:

   - Improved customer support and service levels, enhancing customer satisfaction and loyalty, which helps maintain good customer relationships and reputation.

2. Richart App (Spring MVC):

   - Home Page Announcements: Improved user awareness and understanding of the latest information on the platform, increasing user engagement and activity effectiveness.

   - Multi-Person Payment Feature: Enhanced payment and fund management functions, promoting interaction and communication between users, and increasing user stickiness.

   - New and Refactored Missions for Chat Groups: Improved code maintenance efficiency and stability through code enhancements, added new interfaces, and laid the foundation for future functionality expansion, contributing to the sustainable development of the application.

3. Backend Management System (JSP):

   - Introduced an account opening review mechanism for foreigners, enhancing system security and management efficiency, ensuring the proper handling and compliance of sensitive information.

4. Backend Management System (JavaScript, Java):

   - Richart Award Announcement CRUD: Flexible management of award announcements, enhancing the efficiency and flexibility of content management.

   - Dynamic Award Block Generation: Made award settings more flexible and convenient, supporting the ability to respond to dynamic needs.

   - Upload Excel Format Award List: Simplified the management process of the award list, improving data processing efficiency and accuracy.

   - Embedded Text Editor: Provided rich content editing features, making content creation and management more flexible and convenient.

5. B2B Business Window:

   - Handling Human Resource Contracts and Attendance Confirmation: Effectively managed and handled human resources, ensuring smooth and accurate work processes, contributing to the efficient and sustainable development of the enterprise.

Java Software Engineer

MOOVO MOBILITY LTD  •  September 2020 - June 2021

Successfully implemented multiple system and process optimization measures, including fixing system bugs, optimizing the refund and voucher return processes, and improving the unlocking process with detailed failure logging. Introduced backend management functions, such as deleting user accounts, credit card information, and account freezing capabilities. Adjusted user balance management and recording methods, and introduced an automated process for handling payment returns after account freezing. Enhanced the app's visual appeal and operational smoothness through copy modifications and UI design adjustments. Developed various practical reporting features and adjusted database structure and data according to operational needs, improving system scalability and operational efficiency.

Java Software Engineer

PChome Online Inc.  •  April 2018 - September 2020

1. PChome_Thai Web:

   - Refactored the Taiwan seller registration page to improve the efficiency and accuracy of the seller registration process, enhancing the platform's usability and attracting more sellers to join and use the platform.

2. PPay Backend Development (Permission Management/Daily Reports):

   - Enhanced backend management features to allow administrators to more effectively control user permissions and manage financial processes. Improved transparency and efficiency of company operations through report presentation, reducing operational costs.

3. PPay:

   - Initially developed by a product manager, a UI/UX engineer, three software engineers, and myself. Later, another engineer and I expanded the application with new features, primarily focusing on helping sellers manage product inventory and ensuring fair transactions between buyers and sellers.

Quality Assurance Assistant Engineer

Phoenix Pioneer Technology  •  October 2016 - September 2017

1. Control on-site product quality specifications to reduce the risk of product abnormalities.

2. Analyze and improve issues to increase product yield.

3. Assist engineers in compiling relevant reports, allowing for efficient discussion of issues identified in the reports during supervisory meetings, thereby improving meeting communication efficiency.