November 2019 - June 2023
Shenzhen, China

Operations manager and team leader

vivo

• I have served as the leader of two platform-level operations teams (SMS, Quick Application), responsible for operating products with daily activity of over 100 million and annual revenue of over 100 million, and responsible for the interviewing and management of the operations team.

December 2016 - July 2019
Guangzhou, China 

Platform operation

Alibaba Group

• The initial operation employees of the content distribution platform will participate in its development from 0 to 1, involving the construction of the platform's full chain business, with the core centered around the B-side platform operation.

July 2015 - October 2015
Beijing, China

Platform operation

知乎

• Responsible for the operation and maintenance of the platform community, handling relevant user feedback and complaints, and formulating and optimizing data-based anti-cheating strategies.

January 2015 - March 2015
Chengdu, China

Service Operations Manager

JD.COM

• Internship during the winter vacation of my senior year, learning and understanding the entire process and specifications of JD.com’s online customer service, and actually participating in business wiring. During the period, I took turns to understand the situation of each link, proposed optimization points, and promoted solutions.

July 2014 - August 2014
Beijing, China 

Operations Manager

Baidu, Inc.

• Summer internship during junior year, responsible for optimizing short video search content results, splitting result tabs for high-frequency queries, and improving click-through rates and access effects.

July 2013 - August 2013
Beijing, China 

Operations Assistant

China Youth Daily

• Summer internship during the sophomore year, mainly assisting in following up the daily operations of the products of the campus new media project "Qingmei", and docking with the operations of other universities across the country