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J.S Vaughn
Logical, solution-focused IT professional with 25+ years of remarkable experience in providing comprehensive technical support to clients and companies. Adept at leveraging superior analytical thinking skills to prioritize tasks, identify issues, and provide timely resolutions. Possess incomparable communication abilities to convey innovative ideas to diverse audiences of varying technical expertise.
Work Experience
January 2012 - September 2023
Federal Contractor/IT Support Specialist
ECS-Federal
⦁ IT Support
⦁ Help desk Lead
⦁ SLA Reporting and Documentation
⦁ Inventory Management/Tracking
⦁ Internal Audit Reporting
⦁ Training/Mentorship
⦁ Active Directory Support
⦁ Share Point
⦁ Outlook Support
⦁ Office365 Support
⦁ Client/Operations Support
May 2008 - January 2012
Federal Contractor/IT Support Specialist
STG INCorporated
⦁Provides quality performance metrics reporting to upper management on a monthly basis.
⦁Assists with various technical writing tasks, including policy and procedures along with inventory management, daily operational procedural tasks, and system performance and metrics in support of the EPA government Ann Arbor, MI contract.
⦁Help Desk lead and team contract SLA performance reporting.
June 1997 - September 2005
Field Systems Engineer
Hewlett Packard
•Notably acknowledged for quality of proactive customer support by updating patches and firmware, and system hardware testing; including disk arrays,utilizing fiber and backup systems using VERITAS Backup to insure system stability and reliability, to Top-Notch Industry leaders.
•Assisted with troubleshooting complex problems related to product design or manufacturing issues.
Education
Financed 100% of college education via scholarship
Northwood University
Computer Science
1993 - 1997
Skills
⦁ Hardware/Software Upgrades
⦁ Configuration Management
⦁ Cost Analysis
⦁ Information Protection
⦁ Systems Analysis
⦁ Technical Support
⦁ Data Recovery
⦁ Software Installation
⦁ Performance Testing
⦁ Customer Service
⦁ Application Support
⦁ Hardware Diagnostics
⦁ Account Management
⦁ Customer Success Management
⦁ Windows Operating Systems (Win10 and Win11)
⦁ Product Troubleshooting
⦁ Antivirus Software
⦁ Microsoft Outlook
⦁ Hardware and Peripherals
⦁ Technical Documents Comprehension
⦁ MS Office Proficiency
⦁ Technical Troubleshooting
⦁ Application Installations
⦁ LAN/WAN
⦁ Issue Troubleshooting
⦁ Complaint Resolution
⦁ Call Center Operations
⦁ DHCP/DNS Ethernet and Firewall
Languages
- English — Native or Bilingual
J.S Vaughn
Logical, solution-focused IT professional with 25+ years of remarkable experience in providing comprehensive technical support to clients and companies. Adept at leveraging superior analytical thinking skills to prioritize tasks, identify issues, and provide timely resolutions. Possess incomparable communication abilities to convey innovative ideas to diverse audiences of varying technical expertise.
Work Experience
January 2012 - September 2023
Federal Contractor/IT Support Specialist
ECS-Federal
⦁ IT Support
⦁ Help desk Lead
⦁ SLA Reporting and Documentation
⦁ Inventory Management/Tracking
⦁ Internal Audit Reporting
⦁ Training/Mentorship
⦁ Active Directory Support
⦁ Share Point
⦁ Outlook Support
⦁ Office365 Support
⦁ Client/Operations Support
May 2008 - January 2012
Federal Contractor/IT Support Specialist
STG INCorporated
⦁Provides quality performance metrics reporting to upper management on a monthly basis.
⦁Assists with various technical writing tasks, including policy and procedures along with inventory management, daily operational procedural tasks, and system performance and metrics in support of the EPA government Ann Arbor, MI contract.
⦁Help Desk lead and team contract SLA performance reporting.
June 1997 - September 2005
Field Systems Engineer
Hewlett Packard
•Notably acknowledged for quality of proactive customer support by updating patches and firmware, and system hardware testing; including disk arrays,utilizing fiber and backup systems using VERITAS Backup to insure system stability and reliability, to Top-Notch Industry leaders.
•Assisted with troubleshooting complex problems related to product design or manufacturing issues.
Education
Financed 100% of college education via scholarship
Northwood University
Computer Science
1993 - 1997
Skills
⦁ Hardware/Software Upgrades
⦁ Configuration Management
⦁ Cost Analysis
⦁ Information Protection
⦁ Systems Analysis
⦁ Technical Support
⦁ Data Recovery
⦁ Software Installation
⦁ Performance Testing
⦁ Customer Service
⦁ Application Support
⦁ Hardware Diagnostics
⦁ Account Management
⦁ Customer Success Management
⦁ Windows Operating Systems (Win10 and Win11)
⦁ Product Troubleshooting
⦁ Antivirus Software
⦁ Microsoft Outlook
⦁ Hardware and Peripherals
⦁ Technical Documents Comprehension
⦁ MS Office Proficiency
⦁ Technical Troubleshooting
⦁ Application Installations
⦁ LAN/WAN
⦁ Issue Troubleshooting
⦁ Complaint Resolution
⦁ Call Center Operations
⦁ DHCP/DNS Ethernet and Firewall
Languages
- English — Native or Bilingual