ResumeCreate your job-winning resume using our free resume builder.
PortfolioShowcase your skills and projects with a professional portfolio.ResumeCreate your job-winning resume using our free resume builder.Resume BuilderMake a resume for free.Resume TemplatesAccess our extensive library of professional & ready-to-use templates.Resume ExamplesGet inspired by real resume examples to create your own.Occupation GuideAccess resume writing guides tailored for different professions.Resume HelpGet expert advice on all things resume from our team of recruitment specialists.Cake AI Resume CheckerNewAnalyzes your resume using Cake AI for detailed feedback.- Success StoriesBusiness ExcellenceAbout CakeFeatured Reads
Cake Talent Search
The Most Lightweight and Effective Recruiting Plan
Search resumes and take the initiative to contact job applicants for higher recruiting efficiency. The Choice of Hundreds of Companies.
- Browse all search results
- Unlimited access to start new conversations
- Resumes accessible for only paid companies
- View users’ email address & phone numbers
李宛儒 Joss Lee
- 4年 業務拓展經驗、1年客服經驗
- 電商、遊戲相關產業（Lalamove、Alibaba、UberEats、Gamania）
- 專長：B2B/B2C 業務推廣、客戶營運
工作經歷
Lalamove, Business Development Associate, Dec 2023 ~ Now
- 市場開發：開發B2B台灣企業，提供物流常態/季節性運輸規劃、解決方案
- 客戶營運：維繫新開發客戶前三個月，挖掘更深的物流情境，提升客戶物流頻率
- 專案成就：單月幫公司帶進2個KA客戶，營運期內營收平均12-15萬。（一般客戶約4-5萬）
Alibaba.com, Senior Account Manager, Jun 2022 ~ Aug 2023
- 市場開發：開發台灣中小企業工廠、貿易商，上架 Alibaba.com
- 企劃提案：客製化簡報提案、上線前電商規劃、預算擬定
- 客戶營運：輔導台灣企業外銷。電商店鋪/商品頁 視覺優化、站內SEO優化
- 專案成就：為公司帶進52萬合約，同期新人最高合約金額
- 外派經驗：至阿里巴巴杭州總部，同總部同事拜訪中國企業客戶，深入中國地域市場
UberEats, Restaurant Partnership Executive, Dec 2019 ~ Oct 2021
- 績效達成：每月KPI達成率140%-150%
- 市場開發：開發中小型企業餐廳潛在合作機會、簽約及協助客戶上架 UberEats
- 客戶關係：客戶維繫、菜單上架設計(優化菜單、拓展市場地域分析)
- 專案活動：舉辦夜市、商圈合作招商說明會
- 外派經驗：外派至外縣市市場拓展，並達成KPI目標110%
遊戲橘子數位科技股份有限公司, 遊戲文字客服專員(PT), Jul 2018 ~ Mar 2019
- 績效成就：每月績效前3名(綜合案件處理量、回覆準確率)
- 學習力：快速掌握不同遊戲產品的新功能及新遊戲產品
- 溝通能力：快速了解客訴需求並解決，再將案件統整回報主管
- 高抗壓力：面對不同客訴人的情緒，能夠快速調節心態
- 應變能力：客服案量爆件，需在有效時間內快速、準確地解決不同的客訴需求
學歷
銘傳大學, 國際企業學系, 學士學位, Sep 2015 ~ June 2019
銘傳大學, 管理學院暨創業學分學程, Sep 2016 ~ Dec 2018
技能
市場開發與銷售
客戶管理與維護
Microsoft Office
TQC 中文輸入、TQC 英文輸入
語言能力
Chinese(母語)
Taiwanese(母語)
社團經歷
銘傳大學60週年校慶啦啦隊競賽－系隊長
- 領導能力：帶領60多人團隊、練習進度排程
- 名次成就：獲全校第5名(創系史新紀錄)
銘傳大學國企系系學會－活動組員
內部會議
2024 Lalamove Monthly Townhall
招商說明會
2022 台北南港展覽館-寵物用品展
2022 台中林酒店-線下產業說明會
2019 Ubereats天母商圈招商說明會
成果：轉換率達 50%
舉辦合作說明會，招攬天母商圈餐廳夥伴。
外派經驗
2023 阿里杭州總部-中台交流
進到杭州總部，參與中國同事早會。
會後和中國同事一起深入中國市場，拜訪當地企業客戶。
2021 新北市深坑區4/26 UberEats 開通上線前說明會
成果：轉換率達KPI 110%
為期一個月在深坑開發、尋找潛在合作餐廳，並進行簽約、菜單設計、開通前說明會。
大學活動經驗
市集擺攤
初次銷售經驗:
參與台北各市集，直接接觸不同客群。
多元通路推廣:
最初以線上電商為主要通路，接著延伸至線下，透過市集擺攤更直接接觸市場和消費者。
- 2018/10 天母商圈市集擺攤（左圖）
- 2018/12 士林捷運站文創市集擺攤（右圖）
Joss Lee
- 4 years of sales experience and 1 year of customer service experience.
- Work experience in E-commerce and gaming industries.
- Familiar with business development in B2B/B2C and customer operations.
Work Experience
Lalamove, Business Development Associate, Dec 2023 ~ Now
Business Development: Developed B2B clients in Taiwan, providing for regular and seasonal transportation.
Client Operations: Maintained new clients during the first three months, and enhanced logistics frequency.
Project Achievements: Bring 100,000 revenue during a single project. Assisted clients with seafood delivery to well-known chain restaurants in northern Taiwan.
Business Development: Developed domestic companies with export needs to set up on Alibaba.com.
Business Proposal: Analyzing industry and business needs, and providing customized proposals.
Client Operations: Client relationship management. Providing SEO optimization advice.
Project Achievements: Secured a NT$520,000 contract, the highest amount among new hires.
Business Trip: International exchange to Alibaba's Hangzhou headquarters and visited Chinese clients.
UberEats, Restaurant Partnership Executive, Dec 2019 ~ Oct 2021
Achievements: Reached 140%-150% conversion rate per month.
Business Development: Developed domestic SMB restaurants to set up on Uber Eats.
Client Operations: Maintained client relationships and optimized the online menu.
Workshop Experience: Hold Restaurant partnership workshops.
Business Trip: Developed new restaurants in new areas and achieved a 110% conversion rate.
Gamania, Online Game Text Customer Service Executive, Jul 2018 ~ Mar 2019
Performance: TOP 3 on performance review per month.
Customer Service: Solved online game customer complaints in email quickly.
Learning Skills: A fast learner could able to learn various online game products.
Stress Resistance: Adjusted emotion to face a variety of moods of customer complaints.
Education
Ming-Chuan University, International Business, college degree, Sep 2015 ~ June 2019
Ming-Chuan University, Creativity and Entrepreneurship Program, Sep 2016 ~ Dec 2018
Skills
Sales and Business Development
Microsoft Office
TQC Chinese Typing, TQC English Typing
Language Skills
Chinese(Native)
Taiwanese(Native)
Extracurricular Activities
Cheerleading Competition of MCU 60th Anniversary－Cheerleader
- Leadership: Planned practice schedule and led 60 team members to practice.
- Achievements: Let the cheerleading team win 5th Place. (Broke Department's record)
Student Association of International Business Department－Activities Department Member
李宛儒 Joss Lee
- 4年 業務拓展經驗、1年客服經驗
- 電商、遊戲相關產業（Lalamove、Alibaba、UberEats、Gamania）
- 專長：B2B/B2C 業務推廣、客戶營運
工作經歷
Lalamove, Business Development Associate, Dec 2023 ~ Now
- 市場開發：開發B2B台灣企業，提供物流常態/季節性運輸規劃、解決方案
- 客戶營運：維繫新開發客戶前三個月，挖掘更深的物流情境，提升客戶物流頻率
- 專案成就：單月幫公司帶進2個KA客戶，營運期內營收平均12-15萬。（一般客戶約4-5萬）
Alibaba.com, Senior Account Manager, Jun 2022 ~ Aug 2023
- 市場開發：開發台灣中小企業工廠、貿易商，上架 Alibaba.com
- 企劃提案：客製化簡報提案、上線前電商規劃、預算擬定
- 客戶營運：輔導台灣企業外銷。電商店鋪/商品頁 視覺優化、站內SEO優化
- 專案成就：為公司帶進52萬合約，同期新人最高合約金額
- 外派經驗：至阿里巴巴杭州總部，同總部同事拜訪中國企業客戶，深入中國地域市場
UberEats, Restaurant Partnership Executive, Dec 2019 ~ Oct 2021
- 績效達成：每月KPI達成率140%-150%
- 市場開發：開發中小型企業餐廳潛在合作機會、簽約及協助客戶上架 UberEats
- 客戶關係：客戶維繫、菜單上架設計(優化菜單、拓展市場地域分析)
- 專案活動：舉辦夜市、商圈合作招商說明會
- 外派經驗：外派至外縣市市場拓展，並達成KPI目標110%
遊戲橘子數位科技股份有限公司, 遊戲文字客服專員(PT), Jul 2018 ~ Mar 2019
- 績效成就：每月績效前3名(綜合案件處理量、回覆準確率)
- 學習力：快速掌握不同遊戲產品的新功能及新遊戲產品
- 溝通能力：快速了解客訴需求並解決，再將案件統整回報主管
- 高抗壓力：面對不同客訴人的情緒，能夠快速調節心態
- 應變能力：客服案量爆件，需在有效時間內快速、準確地解決不同的客訴需求
學歷
銘傳大學, 國際企業學系, 學士學位, Sep 2015 ~ June 2019
銘傳大學, 管理學院暨創業學分學程, Sep 2016 ~ Dec 2018
技能
市場開發與銷售
客戶管理與維護
Microsoft Office
TQC 中文輸入、TQC 英文輸入
語言能力
Chinese(母語)
Taiwanese(母語)
社團經歷
銘傳大學60週年校慶啦啦隊競賽－系隊長
- 領導能力：帶領60多人團隊、練習進度排程
- 名次成就：獲全校第5名(創系史新紀錄)
銘傳大學國企系系學會－活動組員
內部會議
2024 Lalamove Monthly Townhall
招商說明會
2022 台北南港展覽館-寵物用品展
2022 台中林酒店-線下產業說明會
2019 Ubereats天母商圈招商說明會
成果：轉換率達 50%
舉辦合作說明會，招攬天母商圈餐廳夥伴。
外派經驗
2023 阿里杭州總部-中台交流
進到杭州總部，參與中國同事早會。
會後和中國同事一起深入中國市場，拜訪當地企業客戶。
2021 新北市深坑區4/26 UberEats 開通上線前說明會
成果：轉換率達KPI 110%
為期一個月在深坑開發、尋找潛在合作餐廳，並進行簽約、菜單設計、開通前說明會。
大學活動經驗
市集擺攤
初次銷售經驗:
參與台北各市集，直接接觸不同客群。
多元通路推廣:
最初以線上電商為主要通路，接著延伸至線下，透過市集擺攤更直接接觸市場和消費者。
- 2018/10 天母商圈市集擺攤（左圖）
- 2018/12 士林捷運站文創市集擺攤（右圖）
Joss Lee
- 4 years of sales experience and 1 year of customer service experience.
- Work experience in E-commerce and gaming industries.
- Familiar with business development in B2B/B2C and customer operations.
Work Experience
Lalamove, Business Development Associate, Dec 2023 ~ Now
Business Development: Developed B2B clients in Taiwan, providing for regular and seasonal transportation.
Client Operations: Maintained new clients during the first three months, and enhanced logistics frequency.
Project Achievements: Bring 100,000 revenue during a single project. Assisted clients with seafood delivery to well-known chain restaurants in northern Taiwan.
Business Development: Developed domestic companies with export needs to set up on Alibaba.com.
Business Proposal: Analyzing industry and business needs, and providing customized proposals.
Client Operations: Client relationship management. Providing SEO optimization advice.
Project Achievements: Secured a NT$520,000 contract, the highest amount among new hires.
Business Trip: International exchange to Alibaba's Hangzhou headquarters and visited Chinese clients.
UberEats, Restaurant Partnership Executive, Dec 2019 ~ Oct 2021
Achievements: Reached 140%-150% conversion rate per month.
Business Development: Developed domestic SMB restaurants to set up on Uber Eats.
Client Operations: Maintained client relationships and optimized the online menu.
Workshop Experience: Hold Restaurant partnership workshops.
Business Trip: Developed new restaurants in new areas and achieved a 110% conversion rate.
Gamania, Online Game Text Customer Service Executive, Jul 2018 ~ Mar 2019
Performance: TOP 3 on performance review per month.
Customer Service: Solved online game customer complaints in email quickly.
Learning Skills: A fast learner could able to learn various online game products.
Stress Resistance: Adjusted emotion to face a variety of moods of customer complaints.
Education
Ming-Chuan University, International Business, college degree, Sep 2015 ~ June 2019
Ming-Chuan University, Creativity and Entrepreneurship Program, Sep 2016 ~ Dec 2018
Skills
Sales and Business Development
Microsoft Office
TQC Chinese Typing, TQC English Typing
Language Skills
Chinese(Native)
Taiwanese(Native)