Professional Experience

Ackuretta Technologies | Taipei, Taiwan

APAC Customer Success & Field Application Engineer | Jun. 2022 - Present

• Delivered training to 50+ distributor teams and customers resulting in a 30% increase in successful deployments

• Creation of a knowledge base system, intelligent chatbots, and efficient user and internal workflow reducing customer inquiry response time by 40%

• Resolved 500+ technical issues while maintaining a 90% customer satisfaction rating

• Optimization of AI-powered CAD software through systematic testing and validation

• Generated $10K+ in new revenue through technical demonstrations at trade shows

Splashtop Inc. | Taipei, Taiwan

Customer Support IT Specialist | Jun. 2021 - Jun. 2022

• Achieved 97 NPS score while managing 200+ enterprise client accounts

• Secured 10 tier-1 deals worth $500K+ through technical demonstrations

• Enhanced Android/iOS features resulting in increased user engagement

• Conducted weekly training sessions for 100+ users, achieving a 95% satisfaction rate

CNRS - Center for Molecular Biophysics | Orléans, France

Assistant Project Engineer | May 2020 - Dec. 2020

• Developed innovative microfluidic system for microbubble efficiency

• Ultrasound and MRI analysis to detect microbubbles effectiveness in brain tumour treatment 

• Streamlined microbubble production process using state-of-the-art devices

Maprochaineauto | Lyon, France

Data Scientist Intern | Oct. 2018 - Jan. 2019

• Engineered ML model improving recommendation accuracy by 35% based on car features

• Automated data pipeline reducing processing time by 50%

• Redesigned UI/UX increasing customer engagement by 25%