Aug 2019 - Present
Taipei, Taiwan

Project Lead

STARLUX Airlines

• Cross-functional Collaboration
• Stakeholder Management
• Budget and Resource Management
• Communication and Reporting

Key Projects

Salesforce (2023/01 – Present)

• Collaborated with external resources to develop call center and sales team required functionalities to reduce 1.5 hours daily routine works.
• Automated customer service processes, cutting manual work by 20%.
• Optimized workflows for bank guarantee management and refunds in airline group ticketing, reducing processing time by 30% for internal users and raising customer's satisfaction .
• Implemented an AI chatbot, increasing customer satisfaction and streamlining support processes.

Cargo System (2019/08 – 2023/05)

• Contributed to system implementation, enabling the company to launch its airline cargo business.
• Ensured accurate system configurations for airports globally.
• Managed interfaces with the Universal Postal Union to establish postal business operations and expending postal business with 10+ major airports.
• Led teams in implementing an interface with the US Customs system to launch operations in the United States, which generated more than 70% of cargo revenue.

Ground Equipment Maintenance System (2020/04 – 2023/01)

• Directed system implementation to reduce 60% of paper works on equipments maintenance, procurement processes and materials storage.
• Integrated materials storage data with SAP, allowing the finance team to track storage costs accurately.