• M.B.A. , Institute of Technology Management, National Tsing Hua University, 2015-2017 
• B.S. , Department of Computer Science, National Tsing Hua University , 2009-2012 
• Major: Computer Science
  
• Minor: Industrial Engineering and Engineering Management

Programming Language

• E2E Automation Testing: playwright + cucumber (BDD) with pytest
• API Testing: Familiar with RESTful APIs development & Testing (Swagger SDK)
• Backend: API development with Golang, Python.
  
• Frontend: HTML/CSS
  
• DevOps: Linux ShellScript, Ansible
• ERP: SAP ABAP R/3

Applications & Software

• Hands on Container solutions. (Docker, Kubernetes)
• General Knowledge common databases with database design knowledge and proficiency in SQL language. (MySQL, PostgreSQL)
• Involved in Scrum development process (with JIRA) and CI/CD automation in the AWS cloud.
• Test report management: TestRail

Soft Skills

• Sensitive with software quality defect
• Good teamwork and problem-solving skill.
• Familar with application Miro, Figma
• Excellent written and oral communication skills
  
• Chinese
• English (TOEIC 890)
• Japanese (JLPT N3)

Awards

• CSMOT 2017 Master Thesis Awards, Chinese Society for Management of Technology
  

Publications

• Tsai, Li-Ting "Business Model Analysis of Robo-Advisor Startups in Taiwan: Case Studies of Company T and Company F", 2017
  
• Chatbot Leaders: Competition among Google, Line, Facebook, Microsoft, 2017
  
• Introduction to Chatbot, 2017
  

Projects take part in

• VisionOne Third-party Log Integration app, QA, 2024/4-2024/9
• VisionOne Security Awareness app, QA, 2023-2024/9
• VisionOne Cyber Risk Assessment app, QA, 2022-2023
• PhishInsight Implement user acceptance testing (UAT), QA, 2021-2024
• Translation of "A Guide to the Project Management Body of Knowledge (PMBOK® Guide) –Seven Edition" into the Traditional Chinese Language, as a volunteer at PMI-TW, 2021
  
• Implement License Expiring and Firmware upgrade notice for ZYXEL Nebula SD-WAN Orchestrator, 2020-2021
  
• Implement MINIO Filesystem built-up for ZYXEL Nebula SD-WAN Orchestrator, 2019-2020
• Introduction Cloud Monitoring Application(Prometheus, Grafana) for ZYXEL Nebula SD-WAN Orchestrator, 2019
• SAP system introduction for iReach Corporation, Unikorn Semiconductor Corporation, and Yen-Rich Technology Corporation. 2018-2019
  
• Translation of "Agile Practice Guide" into the Traditional Chinese Language, as a volunteer at PMI-TW, 2017
  
• Translation of "A Guide to the Project Management Body of Knowledge (PMBOK® Guide) –Sixth Edition" into the Traditional Chinese Language, as a volunteer at PMI-TW, 2017
• Web Maintain for TM/EMBA/MPM/MFB/ECON/IMBA, National Tsing Hua University, 2015-2017
  
• Website solution support for StockFeel website. 2017/2-2017/8
  
• Employees professed skills training project for Telemarketers at Chung-Hua Telecom Corp., Taoyuan Branch
  

• Project Management Professional (PMP)®, Project Management Institute
• AWSome Day in Hsinchu, 2019/8/16
  

Development & QA Expertise

• Extensive experience in test automation, primarily using Playwright and Selenium at TrendMicro to enhance software quality. 
• Proficient in API testing based on Swagger documentation, ensuring comprehensive positive and negative test case coverage for robust API performance. 
• Developed internal QA tools using MySQL and Golang at Zyxel Networks, improving testing efficiency. 

CI/CD & Test Management

• Experienced in CI/CD integration using GitHub Actions, enabling seamless test execution within deployment pipelines. 
• Hands-on experience with JIRA and TestRail for test case management, tracking, and reporting. Leadership & Communication 
• Reduce P0 issues.

Leadership & Communication

• Led and managed over 30 telecom customer service telemarketers at Chunghwa Telecom, strengthening leadership and communication skills.
• Transitioned into QA, leveraging leadership experience to manage testing processes, mentor teams, and optimize workflows.