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Việt Nam
18 years of working experience with more than 10 years of experience in the field of business administration and management. Has held the position of Assistant Director at many companies, responsible for supporting work coordination, connecting activities with departments and ensuring the maintenance of daily business operations.
Experienced in strategic planning, management and process optimization, building sales strategies, team management and developing customer relationships.
Career goal is to continue to develop leadership and management skills, while contributing to the sustainable development of the business.
Always aiming to create an effective working environment where every employee can maximize their potential. Promote creativity and innovation in the business, expand the customer network, improve service and product quality.
July 2024 ~ Bây giờ・6 tháng
August 2021 ~ July 2024・3 năm 0 tháng
Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics
Prepare reports on account status
Collaborate with sales team to identify and grow opportunities within territory
Assist with challenging client requests or issue escalations as needed
July 2017 ~ July 2023・6 năm 1 tháng
1. Oversee day-to-day operations and work of lower-level staff
2. Ensure compliance to organizational standards, including safety standards and client or customer communications
3. Monitor and provide feedback to managed staff to effect improvements in organizational goals
4. Manage reports and personnel documents, including payroll
5. Review and filter applications for potential new hires
6. Assist in interviewing applicants and confer with senior-level management on hiring process
7. Administration
8. Others
9. Coordinator of “An Hoa Khang” Project about Function Foods
10. Coordinator of “Improve on Apollo Book Store and launching new website sangloc.vn” Project
March 2013 ~ July 2017・4 năm 5 tháng
1. Finding new customers, widening the system of primary schools which want to launch new English program – Phonics LBUK
2. Customer Services
3. Administration
4. Update new education policy relative to company’s services
5. Marketing research
6. Annual report
7. Support Cambridge ESOL examination
2003 - 2007
Việt Nam
18 years of working experience with more than 10 years of experience in the field of business administration and management. Has held the position of Assistant Director at many companies, responsible for supporting work coordination, connecting activities with departments and ensuring the maintenance of daily business operations.
Experienced in strategic planning, management and process optimization, building sales strategies, team management and developing customer relationships.
Career goal is to continue to develop leadership and management skills, while contributing to the sustainable development of the business.
Always aiming to create an effective working environment where every employee can maximize their potential. Promote creativity and innovation in the business, expand the customer network, improve service and product quality.
July 2024 ~ Bây giờ・6 tháng
August 2021 ~ July 2024・3 năm 0 tháng
Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics
Prepare reports on account status
Collaborate with sales team to identify and grow opportunities within territory
Assist with challenging client requests or issue escalations as needed
July 2017 ~ July 2023・6 năm 1 tháng
1. Oversee day-to-day operations and work of lower-level staff
2. Ensure compliance to organizational standards, including safety standards and client or customer communications
3. Monitor and provide feedback to managed staff to effect improvements in organizational goals
4. Manage reports and personnel documents, including payroll
5. Review and filter applications for potential new hires
6. Assist in interviewing applicants and confer with senior-level management on hiring process
7. Administration
8. Others
9. Coordinator of “An Hoa Khang” Project about Function Foods
10. Coordinator of “Improve on Apollo Book Store and launching new website sangloc.vn” Project
March 2013 ~ July 2017・4 năm 5 tháng
1. Finding new customers, widening the system of primary schools which want to launch new English program – Phonics LBUK
2. Customer Services
3. Administration
4. Update new education policy relative to company’s services
5. Marketing research
6. Annual report
7. Support Cambridge ESOL examination
2003 - 2007