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Phuong Nguyen Thi Mai
HRBP Leader
Ho Chi Minh City, VN
With 7 years of experience in HR, including 7 years as an HRBP focusing on talent acquisition, performance management, and optimizing HR processes. Proficient in full-cycle recruitment, supporting departmental objectives, conflict resolution, and enhancing staffing effectiveness through strategic improvements and policy development. Collaborate closely with departments to fulfill staffing needs and drive operational efficiency.
0349 513 260
EXPERIENCE
HRBP Team Lead • GEARVN
(Retail Industry)
Feb 2024 - Present
1. Talent Acquisition
• Compile recruitment needs from departments and summarize them into a recruitment plan.
• Estimate recruitment costs and select appropriate channels and service packages for each position.
• Prepare recruitment reports and plans on a monthly, quarterly, and yearly
• Implement the recruitment process from posting job ads, screening resumes, interviewing to sending job offers.
• Collaborate with departments to develop recruitment procedures, job descriptions, and appropriate tests.
• Optimize recruitment costs.
2. Performance and Talent Management
• Provide HR-related consultation to managers.
• Support departments in setting goals and performance evaluation criteria.
• Analyze and improve HR processes to enhance work efficiency.
• Propose improvement solutions for current processes.
• Manage and execute exit interviews.
3. Department Support Partnership
• Support conflict resolution, HR issues, and team development.
• Work closely with other departments to ensure staffing needs are met.
• Provide effective advice to managers, helping them resolve HR issues quickly and efficiently.
4. Process Development and Optimization
• Collaborate to develop and update policies, procedures, and regulations related to HR.
• Analyze and improve HR processes to enhance work efficiency.
• Propose improvement solutions for current processes.
Recruitment Leader • Shopee
(Logistics Industry)
Sep 2023 - Feb 2024
- Recruiting management: Handles the entire recruiting cycle—from understanding needs, sourcing, screening to selecting candidates.
- Team Leadership: Leading a recruiting team (15 employees), setting standards and ensuring recruitment goals and deadlines are met.
- Collaborate with stakeholders: Collaborate with business teams to improve recruitment strategies.
- Talent Pipeline: Proactively build a network of potential candidates.
- Collect information about your competitors' jobs and salaries
- Process Improvement: Recommend and implement initiatives to improve the recruitment process.
Talent Acquisition Specialist • Aeon Vietnam Co., Ltd
(Retail Industry)
Oct 2022 - Sep 2023
- Recruit full cycle of Back Office: source, CV screening, call interview, interview with Hiring Manager, offer, onboarding.
- Update recruitment database and build the talent pool of qualified candidates before demand;
- Joining recruiting new store (AEON Binh Duong New City, headcount 200)
- Organize Mass Recruitment day
- Participate in job fairs (new store, store tour)
- Survey of competitors
- Admin tasks: payment for supplier
Achievement
- Fulfill all positions within 20 days
- Successful organization Mass Recruitment day with 800candidates coming
HRBP Specialist • GiaoHangNhanh (GHN)
(Logistics Industry)
July 2017 - Jun 2022
1. Talent Acquisition
- Incharge of recruiting Back Office according to the approved annual headcount plan;
- Recruiting from indirect to high-level, such as interns to managers;
- Update recruitment database and build the talent pool of qualified candidates before demand;
- Planning and controlling monthly recruitment expenses;
- Supported recruiting positions for other departments and operations (EB, L&D, sorting...);
- Use data TA dashboards and reports to track recruitment, leave, and new employees across departments;
2. Talent Development
- Update information and report information on the operation and people of the department
- Collect and analyze the labor market to advise the head of the department regarding recruitment activities
- Developing a pandemic policy for employees
- Communicating new policies to employees: receiving pandemic benefits, travel papers, performance evaluations, salary reviews, health programs for employees
3. Talent Retention
- Control the turnover rate (do not exceed <98%/month)
- Taking care of new employees (2 months probation)
4. Lead team: manage 1 full-time employee and 1-2 interns(intern recruits from 3 to 5 months/time)
- Guided and trained new employees and interns on recruiting small positions, such as Customer Care Officer, recruiting large numbers and some other positions
- Introducing the working process to the departments offers solutions to problems arising during the working process.
- Successfully trained 3 interns to become fulltime employees of the company in 1 year.
5. Other
- Weekly/monthly report on recruitment situations and personnel changes in departments in charge
- Participating in recruitment branding activities (Job fairs, company-sponsored events, labor market research in the logistics industry …)
- Support to communicate other policies and regulations from the company to departments.
Achievement
- Lead Time: <20 days
- Cost per hire: min ~96,000 VND/person.
- Highest KPI achieved: 120%
Education
National Economics University (NEU) Vietnam
Sep 2024 - Nov 2026
Vien Dong College
2014 - 2017
Certificate
Leader as Companion in Coaching Festival 2023
Skills
Recruitment Communication Chatbot AI Looker/Data Studio Leadership
Phuong Nguyen Thi Mai
HRBP Leader
Ho Chi Minh City, VN
With 7 years of experience in HR, including 7 years as an HRBP focusing on talent acquisition, performance management, and optimizing HR processes. Proficient in full-cycle recruitment, supporting departmental objectives, conflict resolution, and enhancing staffing effectiveness through strategic improvements and policy development. Collaborate closely with departments to fulfill staffing needs and drive operational efficiency.
0349 513 260
EXPERIENCE
HRBP Team Lead • GEARVN
(Retail Industry)
Feb 2024 - Present
1. Talent Acquisition
• Compile recruitment needs from departments and summarize them into a recruitment plan.
• Estimate recruitment costs and select appropriate channels and service packages for each position.
• Prepare recruitment reports and plans on a monthly, quarterly, and yearly
• Implement the recruitment process from posting job ads, screening resumes, interviewing to sending job offers.
• Collaborate with departments to develop recruitment procedures, job descriptions, and appropriate tests.
• Optimize recruitment costs.
2. Performance and Talent Management
• Provide HR-related consultation to managers.
• Support departments in setting goals and performance evaluation criteria.
• Analyze and improve HR processes to enhance work efficiency.
• Propose improvement solutions for current processes.
• Manage and execute exit interviews.
3. Department Support Partnership
• Support conflict resolution, HR issues, and team development.
• Work closely with other departments to ensure staffing needs are met.
• Provide effective advice to managers, helping them resolve HR issues quickly and efficiently.
4. Process Development and Optimization
• Collaborate to develop and update policies, procedures, and regulations related to HR.
• Analyze and improve HR processes to enhance work efficiency.
• Propose improvement solutions for current processes.
Recruitment Leader • Shopee
(Logistics Industry)
Sep 2023 - Feb 2024
- Recruiting management: Handles the entire recruiting cycle—from understanding needs, sourcing, screening to selecting candidates.
- Team Leadership: Leading a recruiting team (15 employees), setting standards and ensuring recruitment goals and deadlines are met.
- Collaborate with stakeholders: Collaborate with business teams to improve recruitment strategies.
- Talent Pipeline: Proactively build a network of potential candidates.
- Collect information about your competitors' jobs and salaries
- Process Improvement: Recommend and implement initiatives to improve the recruitment process.
Talent Acquisition Specialist • Aeon Vietnam Co., Ltd
(Retail Industry)
Oct 2022 - Sep 2023
- Recruit full cycle of Back Office: source, CV screening, call interview, interview with Hiring Manager, offer, onboarding.
- Update recruitment database and build the talent pool of qualified candidates before demand;
- Joining recruiting new store (AEON Binh Duong New City, headcount 200)
- Organize Mass Recruitment day
- Participate in job fairs (new store, store tour)
- Survey of competitors
- Admin tasks: payment for supplier
Achievement
- Fulfill all positions within 20 days
- Successful organization Mass Recruitment day with 800candidates coming
HRBP Specialist • GiaoHangNhanh (GHN)
(Logistics Industry)
July 2017 - Jun 2022
1. Talent Acquisition
- Incharge of recruiting Back Office according to the approved annual headcount plan;
- Recruiting from indirect to high-level, such as interns to managers;
- Update recruitment database and build the talent pool of qualified candidates before demand;
- Planning and controlling monthly recruitment expenses;
- Supported recruiting positions for other departments and operations (EB, L&D, sorting...);
- Use data TA dashboards and reports to track recruitment, leave, and new employees across departments;
2. Talent Development
- Update information and report information on the operation and people of the department
- Collect and analyze the labor market to advise the head of the department regarding recruitment activities
- Developing a pandemic policy for employees
- Communicating new policies to employees: receiving pandemic benefits, travel papers, performance evaluations, salary reviews, health programs for employees
3. Talent Retention
- Control the turnover rate (do not exceed <98%/month)
- Taking care of new employees (2 months probation)
4. Lead team: manage 1 full-time employee and 1-2 interns(intern recruits from 3 to 5 months/time)
- Guided and trained new employees and interns on recruiting small positions, such as Customer Care Officer, recruiting large numbers and some other positions
- Introducing the working process to the departments offers solutions to problems arising during the working process.
- Successfully trained 3 interns to become fulltime employees of the company in 1 year.
5. Other
- Weekly/monthly report on recruitment situations and personnel changes in departments in charge
- Participating in recruitment branding activities (Job fairs, company-sponsored events, labor market research in the logistics industry …)
- Support to communicate other policies and regulations from the company to departments.
Achievement
- Lead Time: <20 days
- Cost per hire: min ~96,000 VND/person.
- Highest KPI achieved: 120%
Education
National Economics University (NEU) Vietnam
Sep 2024 - Nov 2026
Vien Dong College
2014 - 2017
Certificate
Leader as Companion in Coaching Festival 2023
Skills
Recruitment Communication Chatbot AI Looker/Data Studio Leadership