April 2023 - March 2024
Taipei, Taiwan

Sr. Customer Service Representative

United Health Group

• Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls.
  
  Demontrrated accuracy recording in our CRM and Jira system with precision and completeness. Compliance with HIPPA regulations and protocols to maintain the confidentiality and securty of our members informaiton.
  
  Through the implementation of effective call handling and email response tactics, results successfully contributed to a 15% reduction in average processing time, ultimately improving the overall efficiency of the support services.

October 2021 - April 2023
Taipei, Taiwan

Lead Patient Access Representative

West Oaks Hospital

• Demostrated in organization Third quarter, successfully demonstrated excellent imporovement in pattient satisfaction utilitzing attention to detail and focus on patient needs and requests contributed the significant increase.
  
  Ability to proactively learn quickly verifying health insurance on various system platforms. Outline financial obligatins to both parents, referrals, and healthcare providers.
  
  Ambitous thinking by implementing a new scheduling acces database for new patient intake tracking,, which resulted in proved patient flow, reduced wait times, and increased patient client satisfaction adherence by 20% during Fourth Quarter.