ResumeCreate your job-winning resume using our free resume builder.
PortfolioShowcase your skills and projects with a professional portfolio.
Cake AIUtilize our Cake AI-powered products to accelerate job search and talent match.
What Cake R U? ProNewUnlock your workplace personality in 3 minutes and discover your unique strengths!ResumeCreate your job-winning resume using our free resume builder.Resume BuilderMake a resume for free.Resume TemplatesAccess our extensive library of professional & ready-to-use templates.Resume ExamplesGet inspired by real resume examples to create your own.Occupation GuideAccess resume writing guides tailored for different professions.Resume HelpGet expert advice on all things resume from our team of recruitment specialists.Cake AI Resume CheckerAnalyzes your resume using Cake AI for detailed feedback.- Success StoriesBusiness ExcellenceAbout CakeFeatured Reads
Cake Talent Search
The Most Lightweight and Effective Recruiting Plan
Search resumes and take the initiative to contact job applicants for higher recruiting efficiency. The Choice of Hundreds of Companies.
- Browse all search results
- Unlimited access to start new conversations
- Resumes accessible for only paid companies
- View users’ email address & phone numbers
Wayne (TE WEI) Chen
Sanchong Dist, New Taipei City 241036 • [email protected]• +886-939638816
SUMMARY
Project leader with 4+ years of experience driving SaaS digital transformation through growth strategies, payment systems, and CRM implementations, focusing on growth strategy, payment systems, and CRM solutions. Led projects across eCommerce, automotive, finance, and healthcare industries, driving impactful solutions using data insights and agile methods. Successfully delivered B2B to B2C CRM transformations and eCommerce solutions for brands like Medfirst and Tokio Marine Newa. Led a cross-functional team of 5 to execute 10 key corporate client projects, achieving a 90% renewal rate and generating over $10 million in annual revenue.
PROFESSIONAL EXPERIENCE
Jump Frog (IBMproject), Taipei, Taiwan
System Analyst Nov. 2023 - Dec. 2024
• Led 20+ executive interviews and analyzed customer experience data to identify key user pain points and business opportunities. Designed product roadmap and platform solutions that boosted revenue and cut manual maintenance by 20–40%.
• Coordinated with Product Owner (PO) and Project Manager (PM) to define and deliver client-driven requirements, achieving 95% feature completion within a two-month sprint cycle.
• Implemented GA4 digital tracking for e-commerce platforms and developed data-driven optimization strategies to enhance user engagement and conversion rates.
Accuhit, Taiwan Taipei, Taiwan
Account Manager May. 2022 - Nov. 2023
Select Experience：
• Achieved 10% YoY growth in 1M+ member sign-ups by leading the development and launch of key digital membership features in medical e-commerce, including point collection and stock reminders, collaborating with UI/UX designers and engineers from prototype to full implementation.
• Developed tailored and effective marketing strategies in the financial industry, reporting directly to the Tokio Marine Newa VP of strategy, ultimately assisting in improving the order conversion rate by 2%.
• Optimized digital CRM strategy for arts and cultural organizations, driving a 233% surge in member engagement through strategic content planning.
• Launched a scalable GPS check-in & rewards game, attracting 10,000+ players in one month and boosting official account engagement by 30%.
Accuhit, Taiwan Taipei, Taiwan
Customer Success Specialist Jan. 2021 - Apr. 2022
• Collaborated with product teams to define key problem areas, iterating on 10% of experiments over six months while conducting in-depth client needs assessments and proposing tailored solutions, resulting in a 15% increase in customer retention in six months and driving continuous product improvements.
• Facilitated seamless adoption of SaaS products across industries such as automotive, finance, real estate, e-commerce over 1.5 years of customer success experience in the B2B software sector.
EDUCATION
Ming Chuan University Taiwan
International College - Journalism and Mass communicate Apr 2010 - Jun 2014
SKILLS
• Language: Mandarin (Native), English (Fluent – TOEIC 750), Japanese (Fluent – JLPT N2)
• Tooling: Prototyping (Figma, Axure RP), Project Management & Documentation (Azure DevOps Services, Redmine, Notion ), Presentation (Canva, Xmind, DaVinci Resolve)
Wayne (TE WEI) Chen
Sanchong Dist, New Taipei City 241036 • [email protected]• +886-939638816
SUMMARY
Project leader with 4+ years of experience driving SaaS digital transformation through growth strategies, payment systems, and CRM implementations, focusing on growth strategy, payment systems, and CRM solutions. Led projects across eCommerce, automotive, finance, and healthcare industries, driving impactful solutions using data insights and agile methods. Successfully delivered B2B to B2C CRM transformations and eCommerce solutions for brands like Medfirst and Tokio Marine Newa. Led a cross-functional team of 5 to execute 10 key corporate client projects, achieving a 90% renewal rate and generating over $10 million in annual revenue.
PROFESSIONAL EXPERIENCE
Jump Frog (IBMproject), Taipei, Taiwan
System Analyst Nov. 2023 - Dec. 2024
• Led 20+ executive interviews and analyzed customer experience data to identify key user pain points and business opportunities. Designed product roadmap and platform solutions that boosted revenue and cut manual maintenance by 20–40%.
• Coordinated with Product Owner (PO) and Project Manager (PM) to define and deliver client-driven requirements, achieving 95% feature completion within a two-month sprint cycle.
• Implemented GA4 digital tracking for e-commerce platforms and developed data-driven optimization strategies to enhance user engagement and conversion rates.
Accuhit, Taiwan Taipei, Taiwan
Account Manager May. 2022 - Nov. 2023
Select Experience：
• Achieved 10% YoY growth in 1M+ member sign-ups by leading the development and launch of key digital membership features in medical e-commerce, including point collection and stock reminders, collaborating with UI/UX designers and engineers from prototype to full implementation.
• Developed tailored and effective marketing strategies in the financial industry, reporting directly to the Tokio Marine Newa VP of strategy, ultimately assisting in improving the order conversion rate by 2%.
• Optimized digital CRM strategy for arts and cultural organizations, driving a 233% surge in member engagement through strategic content planning.
• Launched a scalable GPS check-in & rewards game, attracting 10,000+ players in one month and boosting official account engagement by 30%.
Accuhit, Taiwan Taipei, Taiwan
Customer Success Specialist Jan. 2021 - Apr. 2022
• Collaborated with product teams to define key problem areas, iterating on 10% of experiments over six months while conducting in-depth client needs assessments and proposing tailored solutions, resulting in a 15% increase in customer retention in six months and driving continuous product improvements.
• Facilitated seamless adoption of SaaS products across industries such as automotive, finance, real estate, e-commerce over 1.5 years of customer success experience in the B2B software sector.
EDUCATION
Ming Chuan University Taiwan
International College - Journalism and Mass communicate Apr 2010 - Jun 2014
SKILLS
• Language: Mandarin (Native), English (Fluent – TOEIC 750), Japanese (Fluent – JLPT N2)
• Tooling: Prototyping (Figma, Axure RP), Project Management & Documentation (Azure DevOps Services, Redmine, Notion ), Presentation (Canva, Xmind, DaVinci Resolve)