ResumeCreate your job-winning resume using our free resume builder.
PortfolioShowcase your skills and projects with a professional portfolio.
Cake AIUtilize our Cake AI-powered products to accelerate job search and talent match.
What Cake R U? ProNewUnlock your workplace personality in 3 minutes and discover your unique strengths!ResumeCreate your job-winning resume using our free resume builder.Resume BuilderMake a resume for free.Resume TemplatesAccess our extensive library of professional & ready-to-use templates.Resume ExamplesGet inspired by real resume examples to create your own.Occupation GuideAccess resume writing guides tailored for different professions.Resume HelpGet expert advice on all things resume from our team of recruitment specialists.Cake AI Resume CheckerAnalyzes your resume using Cake AI for detailed feedback.- Success StoriesBusiness ExcellenceAbout CakeFeatured Reads
Cake Talent Search
The Most Lightweight and Effective Recruiting Plan
Search resumes and take the initiative to contact job applicants for higher recruiting efficiency. The Choice of Hundreds of Companies.
- Browse all search results
- Unlimited access to start new conversations
- Resumes accessible for only paid companies
- View users’ email address & phone numbers
Cing-Yan, Wang (Una Wang)
With 6 years of experience in IT operations and telecom systems, specialize in data operations, issue resolution, and release management. In addition to optimizing business processes, from troubleshooting issues to enhancing billing efficiency. Moreover, committed to continuously improving my skills, including certifications in ITIL4 and hands-on experience with CI/CD pipelines, Oracle SQL, and JavaScript. I aim to contribute to innovative projects and further grow in tech and data analytics.
Taoyuan City, Taiwan (+886)908-378-637 [email protected]
Work Experience
Application Analyst • NetCracker Technology
Dec 2018 - Feb 2025 台灣之星 T-STAR . 台灣大哥大 Taiwan Mobile (TWM)
Billing & Operations Support
Supported billing cycles and daily operations for telecom clients (T-Star and TWM), including issue identification, real-time troubleshooting, and continuous process improvement
Managed issue tracking via JIRA; created dashboards for periodic reporting and effective risk control
Executed automated operational tasks and provided on-call support to ensure accurate billing data and uninterrupted operations
Release Management & CI/CD Process Optimization
Planned and executed internal and external release deployments, ensuring smooth integration of features and fixes
Proficient in Git for version control and branch management, optimized CI/CD pipelines to enhance deployment speed, stability, and overall release quality
Operations Monitoring & Issue Management
Performed daily system monitoring and analysis of telecom data (e.g., RB reports, CDR), promptly resolving anomalies
Skilled in Oracle SQL for complex data queries and root cause analysis, improving issue resolution efficiency
SOP Development & Process Optimization
Developed and continuously improved SOPs to enhance team consistency and operational effectiveness
Drove process improvements to align with operational best practices across teams
Data Automation & Cross-System Integration
Built end-to-end automated workflows using SQL / Oracle SQL integrated with Unix
Maintained and optimized Shell and Perl scripts; integrated API calls for real-time data synchronization and validation to ensure data accuracy and integrity
Education
Sep 2013 - Jun 2017
Lung Hwa University of Science and Technology
Culture Creative Design and Media Design
Skill
- JavaScript
- CI/CD
- Oracle Database / SQL Developer
- Git/Docker
- Unix Shell Scripting
Language
- English — Fluent
- Chinese — Native
Cing-Yan, Wang (Una Wang)
With 6 years of experience in IT operations and telecom systems, specialize in data operations, issue resolution, and release management. In addition to optimizing business processes, from troubleshooting issues to enhancing billing efficiency. Moreover, committed to continuously improving my skills, including certifications in ITIL4 and hands-on experience with CI/CD pipelines, Oracle SQL, and JavaScript. I aim to contribute to innovative projects and further grow in tech and data analytics.
Taoyuan City, Taiwan (+886)908-378-637 [email protected]
Work Experience
Application Analyst • NetCracker Technology
Dec 2018 - Feb 2025 台灣之星 T-STAR . 台灣大哥大 Taiwan Mobile (TWM)
Billing & Operations Support
Supported billing cycles and daily operations for telecom clients (T-Star and TWM), including issue identification, real-time troubleshooting, and continuous process improvement
Managed issue tracking via JIRA; created dashboards for periodic reporting and effective risk control
Executed automated operational tasks and provided on-call support to ensure accurate billing data and uninterrupted operations
Release Management & CI/CD Process Optimization
Planned and executed internal and external release deployments, ensuring smooth integration of features and fixes
Proficient in Git for version control and branch management, optimized CI/CD pipelines to enhance deployment speed, stability, and overall release quality
Operations Monitoring & Issue Management
Performed daily system monitoring and analysis of telecom data (e.g., RB reports, CDR), promptly resolving anomalies
Skilled in Oracle SQL for complex data queries and root cause analysis, improving issue resolution efficiency
SOP Development & Process Optimization
Developed and continuously improved SOPs to enhance team consistency and operational effectiveness
Drove process improvements to align with operational best practices across teams
Data Automation & Cross-System Integration
Built end-to-end automated workflows using SQL / Oracle SQL integrated with Unix
Maintained and optimized Shell and Perl scripts; integrated API calls for real-time data synchronization and validation to ensure data accuracy and integrity
Education
Sep 2013 - Jun 2017
Lung Hwa University of Science and Technology
Culture Creative Design and Media Design
Skill
- JavaScript
- CI/CD
- Oracle Database / SQL Developer
- Git/Docker
- Unix Shell Scripting
Language
- English — Fluent
- Chinese — Native