Cake Talent Search

scheduling, forecasting, and performance metrics. • Foster teamwork, coach talent, and evaluate performance for optimal results. • Analyze call data to identify trends, improve service, and inform company strategy. • Present reports about gathered data to senior management. • Salesforce management. • MetLife Agent portal/SMS/customer portal data management. • Managed and led a dy OctoberPresent Software Engineer • MYOLBD Seamlessly integrated third-party tools and components into applications, while developing CRM. • Collaborated with customers to conduct needs analysis and ascertain vendor costs. • Conducted in-depth data analysis for call center operations, delivering valuable insights to

. Salt Lake City, UT, USA [email protected] Leadership Change Management Mission Alignment Influential Communication People Development Finance Strategic Prioritization Budget Development & Management Cash Flow Management Bookkeeping Process Systems Development Financial Controls Workflow Automation Resource Optimization Work Experience IVY CORRECTIONAL MEDICINE | Salt Lake City, UT Director of Business Operations | DecemberPresent Special Projects Lead | JuneDecember 2023 INTERMOUNTAIN CHRISTIAN SCHOOL | Salt Lake City, UT Director of Finance and Operations | NovemberJuly 2023 myXP | Salt Lake City, UT Operations Support Specialist | JanuaryMarch 2021 Education DAVIDSON COLLEGE Bachelor's of Science in Mathematics |Concentration on Computer Science Applications