Salesforce Developer, Administrator
and Marketing Campaigns: Establish email automation systems and marketing campaigns. Develop Customer Support Applications: Develop applications for customer support, such as case management and knowledge management, setup and maintain contact center, omni-channel. Database management: Create and manage objects like Account, Contact, Opportunity, Lead, Contract, Product, Order, Case ... and big object, external data source, external objects, custom objects. System Integration and Data Management Integrate with External Systems: Integrate Sales & Service Cloud with external systems like SAP, Cisco, Jira, Confluent, Slack, Facebook, Zalo, FPT AI, ... Data management & Data governance:...
Trailhead by Salesforce・
Customer Service Management