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and Thailand. 3. Led the integration of Salesforce and Crescendo Lab, generating $50,000 in annual recurring revenue within six months. Business Development Specialist/Project Manager • Future Lab (DTC Consumer Electronic startup) 03 // 2020 Established business operations from scratch in Korea, Indonesia, Thailand, and Malaysia, consistently achieving sales targets. 學歷 09 // 2019 國立政治大學 National Chengchi University Slavic Languages and Literatures / Business 09 // 2018 Ural Federal University Exchange Student 技能 SQL basic Python basic 語言 Chinese - Native English - Professional Russian - Professional

lifecycle management (CLM) strategies. -- Orchestrated sales pipeline optimizations via data-driven strategies resulting in a 10% increase in lead conversion rates. IT Consultant - Business Intelligence and Business Analysis • FDM Group OctDec 2023 Enhanced decision-making for clients, such as HSBC and Citi, by utilizing data analytics with Python, SQL, and Power BI. -- Led regulatory reporting projects building data marts with data quality & dictionary tools, resulting in a 15% decrease in manual efforts. -- Transformed EMEA end-user computing apps into web platforms for Citigroup's Agency & Trust Services via the Agile methodology. -- Established an automation testing

Shelley Lee Prioritized Skills and Achievements Team Restructuring : Reorganized a 3-layer hierarchy in customer success teams, improving overall efficiency by 58%. Leadership & Training : Designed an "MVP" career program and promoted 4 agents to Subject Matter Experts within 2 quarters. Revenue Growth : Increased upselling revenues by 22% within 2 months through targeted marketing strategies. Customer Service : Reduced average handle time (AHT) from 87 to 17 minutes and improved time to first response (TTFR) KPIs. Cross-functional collaboration : Worked across departments to implement customer service-related programs and address complex issues. Data Analysis : Utilized SQL data