Project Manager、PM、專案經理、UX、網站企劃、產品企劃
Analyzed customer experience issues such as incorrect seats, denied entry, and delayed refunds, using analytical thinking, thorough research, and cross-functional collaboration to deliver fair, customer-focused resolutions. Delivered on-the-ground support at major international events, resolving issues like denied entry and delayed or failed ticket issuance, demonstrating adaptability, service excellence, and rapid problem-solving in high-pressure situations. Maintained a balance between productivity and quality in a remote environment by leveraging strong self-management, time management, and independent work skills, consistently meeting daily quotas, and resolving 80% of customer issues on first contact. Selected to
Full-time / Interested in working remotely
Michigan State University・
Bachelor's in Supply Chain Management