service department or team typically handles inquiries, complaints, and requests from customers through various channels such as phone, email, chat, or social media. Customer service representatives, also known as customer support agents or advisors, are responsible for interacting with customers and addressing their concerns in a prompt, courteous, and efficient manner. The primary objectives of customer service are to resolve customer issues, answer their questions, provide product or service information, and offer guidance or assistance. A customer service representative must possess strong communication skills to listen actively, empathize with customers' situations, and communicate effectively to provide appropriate
Institut Teknologi & Bisnis Swadharma