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Tashi Shen Full range IT service delivery | Product Evangelist | Technical IT Project Manager * Over 15 years of experience in field site tech support and expertise in driving customer success. * Over 6 years of experience in international presales with fluent English conversation skills across Taiwan and Pan Asia countries served over 20 channel partners to start their storage business and drive revenue to 3 to 10 times growth. * Diversified skills including product marketing, project management, channel enablement, and broad knowledge across IT infrastructure and hybrid cloud domains. 台南市, 台灣 工作經歷 Assistant Manager

operations of the Frront of House including ordering ,scheduling,as well as hiring and training. We were able to operate a 2nd location with tat support Assistant General Manager • 49th State Brewing Company JuneNovember 2023 My job was the overall support of my general manager , the company standards and my great team inside the restraunt . I assisted with scheduling,training,and the overall cash handling as well as over all cash handling and labor Education Johnson C. Smith University educationSkills Inventory Team Building ,training and Leading Sales growth Problem solving/anticipating Languages Hospitality-Fluent English - Fluent

SingPass with Oauth2 Analyzed the SQL latency and optimized sql Technical Skills Rdbms : MySQL Programming Languages : Java / JavaScript (Vue) FrameWork : Spring Boot (including : Spring Data / Spring Security / Spring Cloud) Others : RabbitMQ / Redis / Git / Docker / k8s / AWS / Prometheus / Grafana / Kibana Education & Experience Gap Year - Dec~ MarPursued a gap year at a Japanese language school from April 2023 to July 2024, enhancing international perspective and cross-cultural communication skills, before returning to Taiwan in September 2024 to seek new career opportunities. Atome Backend Developer, WFH - Jun~ AprKYC Project (Using Groovy

Taiwan Key Achievements: L2/L3 support for 500+ Linux-based media/control systems in TW Root cause analysis, QA feedback, and solution rollout with APAC HQ Solo deployments during COVID: import cert, installation, training, support Achieved 95% CSAT and reduced failure rate by 43% via PM program Education National Taipei University of Technology M.S. in Electrical Engineering, 2015–2017 Tatung University B.S. in EE & Business Management, 2013–2015 Other Experiences Intern TÜV Rheinland Apr 2015 – Jun 2015 Taipei, Taiwan Key Responsibilities • Supported ISO 9000/9001 certification processes by managing documentation

web forum server with Golang in two weeks. Developed a internal web console for operations using React, reducing execution time by 80%. Continuously developed and maintained random matching, forum, chat room, and live streaming features for the Goodnight(晚安語音交友) app. Guided and supported new hires in completing their assigned tasks. Skills Mobile/Frontend React Native React Typescript Javascript Objective-C Swift Next.js Zustand Firebase Backend Node.js Golang Docker MongoDB Redis AWS (Lambda, ECS, SQS) Education National Taipei University of Business Information Management, 2016 ~ 2020 Bachelor Degree

LINE Notify, reducing manual effort by 50%. Partnered with internal stakeholders to define KPIs, streamline business processes, and improve end-to-end data flow. Instructor of Excel and Power BI WorkplaceMVP MNow Taiwan Delivered online training in Power BI, Power Query, and applied analytics to over 1,000 students. Designed syllabus using real-world use cases (e.g., retail trends, sales dashboards), and taught practical applications for business professionals. Education AprFeb 2025 British Columbia Institute of Technology (BCIT) Data Analytics Certification SepMay 2015 National Taipei University of Business Bachelor’s degree in Finance & Accounting

Redshift、Batch）、GCP（Compute、Storage）、Docker、GitHub Actions、Azure DevOps 工具與平台 ： Spotfire、Power BI（基礎）、Visual Studio 開發能力 ： RESTful API 設計、CI/CD 自動化、敏捷開發（Agile/Scrum）、TDD 測試導向開發 Education東海大學 資訊管理學系 在學期間表現 中鼎 CSR 獎學金競賽 全國第一名隊伍 我能為您的團隊帶來什麼 擁有 4.5 年全