+ Linux systems; kept uptime high for enterprise clients • Bridged TW clients and APAC HQ; turned feedback into product/sales inputs • Helped biz growth by aligning tech fixes with client needs Key Achievements • Built trust via proactive support; helped close bulk deals • 95% CSAT; -43% failure rate through preventive maintenance • Ran full project solo during COVID: import, BSMI, install, training, support Education National Taipei University of Technology M.S. in Electrical Engineering, 2015–2017 Tatung University B.S. in EE & Business Management, 2013–2015 Other Experiences Intern TÜV Rheinland Apr 2015 – Jun 2015 Taipei, Taiwan
Full-time / Interested in working remotely