Cake.me Terms of Service

Welcome to Cake.me (hereinafter referred to as the “Platform,” “we,” or “us”). To protect your rights, please read and agree to these Terms of Service (“Terms”) before using any of the services provided by the Platform. These Terms are written in clear and legally binding language. By registering, logging in, or using any of the Platform’s services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. The Platform is operated by Trantor Tech, Inc. (“the Company” or “Cake”).

1. Definitions

For clarity, the following definitions apply (including but not limited to):

1. Company / Cake: Trantor Tech, Inc., the provider and operator of the Platform.
2. User / You: Any individual or entity using the Platform, including individual users (job seekers) and enterprise users (employers, headhunters, agencies, contractors, etc.).
3. Services: Online and offline services provided by the Platform, including but not limited to: resume building, portfolios, AI resume review, job search and matching, job postings, talent search, Applicant Tracking System (ATS), Cake Meet social functions, mobile applications (App), APIs and third-party integrations, as well as offline services (e.g., headhunting, employer branding consulting, EOR solutions).
4. User Content: Any information or material uploaded, submitted, or generated through the Platform, including but not limited to personal profiles, resumes, portfolios, posts, messages, company information, job descriptions, reviews, and feedback.
5. Personal Data: Personally identifiable information as defined by applicable laws.

2. Applicability of Terms & Additional Documents

1. These Terms apply to all users and all services. Certain services or plans may have additional terms or agreements (e.g., Service Level Agreements (SLA), Privacy Policy, Cookie Policy, Community Guidelines, Job/Recruitment Guidelines; collectively, “Additional Documents”). Additional Documents form part of these Terms. In case of conflict, the Additional Document prevails.
2. If you agree to these Terms on behalf of a company or organization, you represent that you are duly authorized, and these Terms are binding upon that entity.

3. Accounts, Identity & Security

1. Eligibility and Authenticity: You must provide true, accurate, and up-to-date information. Identity impersonation or falsification is prohibited. Minors require consent from a legal guardian.
2. Account Use: Personal accounts are for individual use only. Enterprise accounts may only be used by authorized personnel within the company, within the scope of their authorization. Accounts may not be rented, transferred, or shared with third parties.
3. Security: You are responsible for safeguarding your account credentials and activities conducted through your account. Notify us immediately of unauthorized use.
4. Review Rights: To maintain security and service quality, we reserve the right to review, restrict, or refuse suspicious applications (see Article 7).

4. Services & Flexibility

1. Services include those listed in Article 1, as well as future additions or adjustments. Actual scope and availability are as described on the Platform’s pages, plan details, or announcements.
2. We may add, modify, suspend, or terminate some or all services due to operational or legal needs. For paid plans, if a service is permanently terminated, compensation or refund principles will be announced (see Article 13).

5. User Content: Rights, Licenses & Visibility

1. Ownership: Intellectual property rights in User Content remain with you or the original rights holder. The Platform does not claim ownership but requires a license to use such content as necessary for services. Derivative works or annotations generated by the Platform (e.g., classification, normalization, embeddings, indexing, recommendation signals, database compilation) remain the property of the Platform or legitimate rights holders.
2. License to Platform (Purpose-Limited): To provide, operate, improve, and secure services, and for matching, support, security, statistics, and product analysis (aggregated or de-identified when feasible), you grant the Platform a global, non-exclusive, royalty-free, sublicensable, and transferable license limited to reproducing, formatting, storing, backing up, transmitting, displaying, and distributing your User Content. We will not use your content beyond these purposes.
3. Visibility & Permissions: You may set the visibility of resumes, portfolios, and profiles. The Platform will provide access based on your settings. Features such as share links, resume downloads/exports, APIs, or third-party integrations will function within the scope of your settings. Enterprise users may generally view but not alter your content without consent.
4. Third-Party Sharing Restrictions: Data accessed via the Platform (e.g., resumes, contact details, application history) may only be used for the agreed purpose within the authorized entity. Resale, sublicensing, publishing, or sharing with third parties is prohibited unless explicitly permitted. Enterprises may share limited data with service providers (e.g., background checks) under confidentiality agreements.
5. Removal & Retention: You may edit or remove User Content. Backup copies may be retained for auditing, dispute resolution, or legal compliance but will not be publicly available. Content already shared may persist with third parties.
6. User Warranties: You warrant legal authority to submit User Content, that it does not infringe rights or laws, and that personal data complies with applicable laws.
7. Imported Content: You may not import or sync third-party content without authorization or in violation of source terms. Suspected infringements may result in removal or restriction.
8. Platform Database Rights: Rights in derivative annotations, embeddings, AI-generated outputs, and compilations remain with the Platform or legitimate holders. Unauthorized reproduction, distribution, resale, or database creation is prohibited.
9. Exceptions for Own Content: Restrictions do not apply to your own User Content. You may download, print, or share your resumes/portfolios, provided rights of others are not infringed and notices remain intact.
10. Share Links & Downloads: Publicly shared content may be accessed, cached, or indexed by third parties. The Platform cannot guarantee removal from third-party caches. Security mechanisms (e.g., watermarks) must not be bypassed.

6. Personal Data & Privacy

1. Purpose of Collection: We collect and process personal data for providing/improving services, matching, recruitment, security, support, and legal compliance. See our Privacy Policy.
2. Enterprise Restrictions: Employers may only use candidate data for the specific vacancy or legitimate recruitment purposes and must delete/de-identify when no longer necessary. Data cannot be transferred to affiliates or third parties without consent.
3. Cross-Border & Outsourcing: Personal data may be stored/processed outside your region in compliance with laws, under appropriate safeguards.
4. Data Subject Rights: You may exercise rights under the Privacy Policy and applicable laws.
5. Candidate Contact Visibility: Candidate contact details are only available when candidates apply, accept invitations, or set visibility, and only to enterprise users with certain paid plans, subject to lawful use.
6. User Consent: By registering, you agree that your profile/resume visibility settings may allow enterprise users to access your data, subject to paid plans and lawful recruitment purposes.

7. Data Protection, Non-Competition & Anti-Scraping

You agree to the following:

1. Usage Restrictions: Data (resumes, jobs, company info, reports) may only be used per these Terms and plan scope. Candidate personal data may not be used for unrelated purposes such as marketing.
2. No Unauthorized Sharing/Resale: Unauthorized sharing, resale, sublicensing, database creation, or integration into competing services is prohibited.
3. Non-Competition Restrictions: Competing recruitment, ATS, HR tech, or data services may not register or access without written consent. Authorized recruiters may use data for contracted purposes only.
4. No Automated Access: Use of crawlers, bots, scrapers, or automated tools without consent is prohibited. Abnormal usage may lead to restriction.
5. No AI Training: Platform data may not be used to train, fine-tune, or evaluate models without written consent.
6. Quota & Rate Limits: The Platform may impose query, view, download, and API limits.
7. No Redistribution to Competitors: Redistributing Platform data to competing systems or training services is prohibited.
8. Compliance Obligations: Users are responsible for compliance with applicable laws (e.g., GDPR, CCPA, PIPL, Taiwan PDPA).
9. Audits & Sanctions: We may audit suspected misuse and restrict or terminate accounts, reserving legal rights.

8. Service Interruptions & Maintenance

1. Scheduled Maintenance: We may perform upgrades/maintenance with advance notice.
2. Emergency Maintenance: In urgent cases, services may be suspended without notice.
3. Force Majeure: We are not liable for interruptions due to uncontrollable events (e.g., disasters, wars, outages).
4. SLA: Service Level Agreements in paid plans prevail.

9. Content Removal & Notice Mechanisms

1. Notice & Takedown: Rights holders may submit written notices of infringement.
2. Process: Upon valid notice, content may be removed or restricted.
3. Counter-Notice: Providers may contest removal.
4. Repeat Violations: Repeated infringements may lead to suspension or termination.
5. Abuse Liability: False or malicious notices incur liability.

10. Warranties & Liability Limitations

1. As-Is Basis: Services are provided “as is” without warranties.
2. No Indirect Liability: We are not liable for indirect damages.
3. Liability Cap: Liability is capped at amounts paid in the prior 12 months.
4. Third-Party Services: We are not responsible for third-party services.

11. Changes & Notifications

1. We may amend these Terms or Additional Documents as needed. Updates will be announced or notified.
2. Major changes affecting paid services will be notified at least 7 days in advance. Continued use indicates agreement.
3. Price/Plan Changes: At least 7 days’ notice will be given. New prices apply to renewals or new purchases.

12. Fees, Subscriptions & Refunds

1. Billing & Taxes: The pricing, billing cycle, features, and usage limits of each plan or product are subject to the most recent information provided on the plan or subscription page. Taxes (if applicable) and payment processing fees shall be handled in accordance with the details displayed on the checkout page or the payment service provider’s terms.
   Upon successful payment, a receipt will be sent to the registered email address. Users may download an electronic receipt through the payment system (e.g., Stripe; actual providers may vary by region or plan) as indicated on the checkout page or related notification, or contact customer support at [email protected] for further assistance.
   The transaction currency, exchange rate conversions, and any potential cross-border or international transaction fees are determined and processed by the issuing bank or payment service provider in accordance with their respective policies. Actual rates and posting times shall follow their operational standards.
2. Service Provision and Special Terms on Payment Collection：Unless otherwise expressly stated, all products and subscription services on this platform are provided and operated by Trantor Tech, Inc. (the “Company” or “Cake”), the provider and operator of the Platform.
   Starting from November 2025, the “Cake Premium” personal paid subscription plan will be executed and operated by the Company’s affiliated entity, Trantor Tech LLC, registered at 651 N Broad St, Suite 201, Middletown, DE 19709, New Castle County, USA. This entity will handle payment processing, fund collection, and the issuance of receipts or payment confirmations.
   The actual payment service provider (e.g., Stripe) may vary depending on the region or plan, and the applicable provider name and terms shall follow the information shown on the checkout page or corresponding notification.
   The aforementioned delegation and payment collection arrangement apply only to the “Cake Premium” plan and do not affect your contractual relationship with the Company, nor the governing law or dispute resolution provisions applicable to your use of the services.
3. Auto-Renewal & Cancellation: Subscriptions auto-renew. You may cancel anytime, effectively the end of the current billing cycle.
4. Trial Periods: Unless canceled, trials convert to paid subscriptions.
5. Upgrades/Downgrades: Upgrades apply immediately; downgrades apply next cycle. Fees already paid are non-refundable.
6. Refund Policy：
   1. First-time subscribers may request refunds within 7 days of payment.
   2. “n-day satisfaction guarantee” refunds apply only to first subscriptions.
   3. Payment processor fees are non-refundable.
   4. Purchases via third-party stores follow their refund policies.
   5. Abuse of refunds may result in denial or termination.
7. Price/Plan Adjustments: Notice at least 30 days in advance. New prices apply at renewal.

13. Governing Law & Dispute Resolution

1. These Terms are governed by the laws of Taiwan (R.O.C.).
2. Disputes shall first be resolved through good-faith negotiation; failing that, the Taipei District Court shall have jurisdiction.
3. Mandatory consumer protection or data protection laws prevail. Cooling-off rights under distance sales laws may not apply to immediate digital services where you consent to early use.

14. Contact Information

Trantor Tech, Inc. (Cake)

• Legal & Compliance: [email protected]
• Customer Support: via “Contact Us / Help Center” on the Platform.

15. Language Versions

These Terms are based on the Traditional Chinese version. In case of inconsistency, the Traditional Chinese version prevails.