Avatar of Adeleke Adedolapo.

Adeleke Adedolapo

Dynamic Administrative and HR Expert with a Proven Track Record in Building Customer Relationships
CHARTERED INSTITUTE OF FORENSIC AND INVESTIGATE PROFESSIONALS OF NIGERIA
University of Abuja
Abuja, Municipal Area Council, FCT, Nigeria

Skills

Microsoft Office
Word
Canva
Excel
Communication
Google Drive
PowerPoint
Paying attention to detail
Leadership + Management
Listening

Languages

English
Professional

Work experiences

Administrative Manager

CHARTERED INSTITUTE OF FORENSIC AND INVESTIGATE PROFESSIONALS OF NIGERIA
Full-time

Nov 2023 ~ May 2024
7 mos
Abuja, Municipal Area Council, FCT, Nigeria
Duties: Managed daily administrative operations including scheduling, recordkeeping, and office management. Overseeing recruitment and onboarding processes for new employees. Responsible for maintaining employee records, benefits, and payroll information. Supported senior management in various HR tasks and projects. Successes: Streamlined administrative processes, leading to increase in efficiency.

Customer Relationship/Admin Officer

MAFSERVICE JOBS ABUJA
Part-time

Jan 2023 ~ Oct 2023
10 mos
Abuja, Municipal Area Council, FCT, Nigeria
Duties: Served as the primary customer service representative for clients, managing and resolving all inquiries related to recruitment and staffing services. Maintained comprehensive client records, including job openings, staffing requirements, and candidate profiles, to ensure optimal service delivery. Supported the recruitment process by coordinating candidate interviews, background checks, and onboarding procedures. Managed high-volume client interactions via phone and messaging platforms, providing prompt and professional service. Successes: Established personalized service strategies for key clients, resulting increase in repeat business. Secured employment opportunities for a high number of candidates, meeting and exceeding recruitment targets. Developed and implemented best practices for customer service and recruitment processes, improving overall efficiency and quality of service. Consistently received high marks on performance evaluations for customer satisfaction, demonstrating a strong commitment to client success.

Human Resources Manager

SEFREL TECHNOLOGIES LIMITED
Full-time

Mar 2022 ~ Jan 2023
11 mos
Abuja, Municipal Area Council, FCT, Nigeria
Duties: Managed recruitment, onboarding, and training processes for new employees. Administered employee benefits programs. Developed and maintained performance review and appraisal systems to enhance employee development. Oversee compliance with labor laws and regulations to ensure a safe and fair work environment. Success: Improved employee satisfaction by introducing flexible work arrangements and mentorship programs.

Retail Sales Executive

ALLIANZ INSURANCE PLC
Contract

Nov 2019 ~ Dec 2021
2 yrs 2 mos
Ibadan South West, Oyo State, Nigeria
Managed the sales of Allianz products and services, including insurance plans, in retail settings. Reached out to potential clients to identify their needs and present relevant insurance solutions. Maintained sales records, monitored performance against sales targets, and provided regular reports to management. Conducted market research to identify sales opportunities and develop effective marketing strategies. Collaborated with internal teams, such as underwriting and claims, to provide excellent customer service.

Educations

University of Abuja

Master of Arts (MA)
Diplomatic Studies

2023 - 2025
Description
Ongoing

Osun State University

Bachelor of Arts (BA)
English and International studies

2015 - 2021
Activities and societies
Departmental Treasurer