As a Field Application Engineer at Ackuretta Technologies in Taipei, I specialize in advancing dental 3D printing solutions through technical innovation and customer success. Leveraging my Materials Engineering background from the Polytechnic School of Lyon-1, I've implemented systems that achieved 90% customer satisfaction while managing over 300 technical support cases. My expertise spans technical support optimization, product development, and cross-cultural communication. At Ackuretta, I've reduced response times by 40% through implementing comprehensive knowledge base systems and increased deployment success rates by 30% through targeted distributor training programs. Previously at Splashtop, I maintained a 97 NPS score while securing 30 tier-1 deals worth over $500K. My technical foundation was strengthened through research at CNRS, where I optimized microfluidic systems for cancer treatment studies, achieving 30% faster analysis times. This experience, combined with my entrepreneurial certification from Euratechnologies - where I secured €15,000 in startup funding - enables me to bridge technical expertise with business acumen. Fluent in French and English (TOEIC: 900), with professional proficiency in Mandarin and Spanish, I excel in multicultural technical environments. My education at National Tsing-Hua University and ongoing studies at National Taiwan Normal University enhance my ability to navigate Asian business cultures while delivering innovative technical solutions.