Avatar of Olivia Ikeje.

Olivia Ikeje

Customer Support Specialist
Dedicated Customer Support Specialist with 5 years of experience, committed to delivering exceptional service and solutions. Providing maximum support and maximum satisfaction to your business clients.
Cakeswalkin'tall
Federal Polytechnic Ado Ekiti, Nigeria.
Anambra State, Nigeria

Featured Resume

Uploaded on Jun 23rd 2024

Skills

Microsoft Office
Excel
Google Drive
Communication
CRM Software
CRM Integration

Languages

English
Fluent

Work experiences

Customer Support/ Service Representative

Cakeswalkin'tall
Full-time

Feb 2018 ~ Dec 2022
4 yrs 11 mos
- Managed inquiries from 120 clients through phone, email, and live chats using CRM softwares (Hubspot, Zendesk). - Efficiently resolved 95% of client complaints and issues. - Delivered comprehensive information on products and services to clients. - Accurately documented 100% of client interactions and transactions. - Provided the sales team with innovative concepts and industry trends, contributing to a 20% increase in client engagement. - Escalated 10% of complex issues and tickets to higher-level support when necessary. - Consistently maintained a 98% client satisfaction rate. - Collected and utilized clients feedback to achieve a 15% improvement in products and services.

Educations

Federal Polytechnic Ado Ekiti, Nigeria.

High School Diploma
Food Science and Technology

2013 - 2015

Licenses & Certifications

Time Management

Udemy

Issued Jun 2024
No expiration

Professional Diploma in CRM Platform Management

Udemy

Issued Jun 2024
No expiration

On Demand IT Skills

Digital Witch Community

Issued Apr 2024
No expiration