Roger Snook Jr
Tour Leader | Restaurant Management | Marketing Communications
As a Tour Leader, I create memorable and educational experiences for travelers who want to explore new destinations and cultures. I have over four years of customer service and catering expertise, which I apply to ensure the satisfaction and comfort of my clients. I am passionate about developing relationships, cultivating partnerships, and growing businesses in the travel and hospitality industry.
Before becoming a Tour Leader, I was a Customer Service & Catering Director at Chick-fil-A-Franchise, where I managed inbound and outbound calls, developed maintenance and cleaning protocols, recruited, hired, and trained staff, and increased customer usage of the company app. I also have experience as a General Manager at J.P. Licks Homemade Ice Cream Cafe, where I directed staff, maintained quality standards, and built sales forecasts, and labor schedules. I have a Bachelor of Arts in Communication Arts and a Bachelor of Business Administration, as well as a certification in Giving Your Elevator Pitch. I am skilled in new business development, marketing communications, and social networking.
Skills
Languages
English
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Fluent
Work experiences
Manager in Training
Cici's・Full-time
Jan 2024 ~ Present
Burleson, TX, USA
Ensured compliance with all food safety regulations and sanitation standards.
Supervised and trained staff in customer service, food handling, and safety protocols.
Maintained detailed records of sales transactions and daily shift reports.
Performed regular maintenance checks on equipment to ensure proper functioning.
Tour Leader
Essor LTD
Apr 2023 ~ Dec 2023
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9 mosBoston, MA, USA
Planned and coordinated tour itineraries to ensure all activities were within the allocated time frame.
Maintained accurate records of attendance, receipts, payments, and expenses incurred throughout the tour period.
Supervised tour guides onsite when necessary to ensure quality services were provided by them.
Conducted group briefings at the beginning of each tour to explain safety procedures and rules.
Customer Service & Catering Director
Chick-fil-A-Franchise
Nov 2018 ~ Jan 2023
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4 yrs 3 mosMethuen, MA 01844, USA
Managed inbound and outbound calls to customers regarding catering orders.
Developed maintenance and cleaning protocols for two restaurants.
Recruited, hired, and trained staff for customer-friendly facing roles.
Increased customer usage of the company app through email campaigns
General Manager
J.P. Licks Homemade Ice Cream Cafe
Jan 2018 ~ Sep 2018
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9 mosWellesley, MA, USA
Directed staff in daily work assignments to maximize productivity.
Consistently maintained high levels of cleanliness, organization, sanitation, and storage of
food and beverage products to ensure quality.
Managed recruitment, hiring and training process for new team members.
Built sales forecasts and labor schedules to reflect desired productivity goals.
Marketing & Hospitality Director
Chick-fil-A-Franchise
Mar 2014 ~ Dec 2017
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3 yrs 10 mosCollaborated with leadership team to develop increased
outside catering sales of over 80% for Q1 2017 by
developing new business relationships in the community.
Initiated new VIP loyalty program by engaging personally with
frequent guests of the restaurant.
Crafted and executed marketing strategy and budget for two
multi-million dollar Chick-fil-A franchise locations.
Collaborated with Leadership Team to reach quarterly and
annual sales and performance goals.
Developed a new community partnership with local university
that led to 3-5% monthly sales gain in Q1 2016.
Coordinated market-level activations (Komen Race for the
Cure, Cow Appreciation Day, and other city-wide events)
Reviewed guest hospitality experience, and coached team
members for continuous improvement.
Managed recruitment process for new team members and
conducted initial interviews
Senior Area Manager
SMS-NA
Nov 2013 ~ Jan 2014
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3 mosLittle Rock, AR, USA
Consulted with owners of small and medium-size businesses and provide them with services to become more profitable in their business and life.
Financial Advisor
Edward Jones
Jan 2013 ~ Oct 2013
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10 mosLittle Rock, AR, USA
Grew assets to over $200,000 in 4 months. Utilized the most up-to-date investment information, coupled with active listening to determine a client’s suitability.
Direct Sales Manager
FamilyLife
May 2006 ~ Jan 2013
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6 yrs 9 mosLittle Rock, AR, USA
Led an ecommerce team that generated $2.0 million in annual revenue utilizing SEO tools and email marketing campaigns.
Initiated resource selection, pricing, merchandising and promotion for online store utilizing email, SEO, and social media.
Provided an excellent guest experience for person-to-person and phone sales.
Help Desk Analyst / Facilitator
The Center for Blood Research
Jan 2000 ~ Jul 2005
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5 yrs 7 mosResearched and implemented Help Desk software solution to incorporate, IS, Facilities, and Safety department staff requests.
Created and facilitated computer software training classes for over 50 staff in Microsoft Office and Adobe Photoshop.
Marketing Specialist
Judge Imaging Systems
Apr 1995 ~ Aug 1999
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4 yrs 5 mosWakefield, MA 01880, USA
Organized and executed multiple breakfast business meetings for potential clients.
Developed marketing brochures, flyers, press releases, and success story documents.
Educations
Eastern Nazarene College
Bachelor of Business Administration (BBA)・Communications
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Gordon College
Bachelor of Business Administration (BBA)・
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Licenses & Certifications
Giving Your Elevator Pitch
Issued Dec 2017
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No expiration