HUYNH LE UYEN TRINH
With over two years of experience in the luxury watch and jewelry industry and six years in retail, I have honed my ability to deliver personalized service to discerning clients. As a Client Advisor at Piaget, I’ve focused on building meaningful relationships, providing expert guidance, and ensuring every client enjoys an exceptional experience. Driven by a strong desire to succeed, I continually seek new knowledge, experiences, and connections that add value to both my personal growth and my clients. With a solid background and a diverse skill set, I confidently bring innovative ideas and practical solutions to the table. Now, I’m excited to explore new opportunities in luxury retail, where I can continue to grow and contribute to the success of a forward-thinking brand.
[email protected] 0907225897
WORK EXPERIENCE
Client Advisor • PIAGET
March 2024 - Present
- Welcome all clients and prospects, whether for browsing, purchases, after-sales, or inquiries, ensuring an exceptional experience that leaves a lasting positive impression.
- Listen actively to clients’ needs, providing tailored advice and guiding them through the brand’s unique offerings.
- Cultivate and strengthen relationships with existing clients while attracting new customers to the brand.
- Oversee the entire sales process, from initial greeting to packaging, applying refined selling techniques to deliver a memorable shopping experience.
- Contribute to achieving store and service KPIs through dedicated client engagement and personalized service.
- Register client data in CRM systems for tailored follow-ups and client development initiatives.
- Execute 1:1 CRM activities, such as post-sales follow-ups, as directed by the Store Manager.
- Adhere to all sales procedures, including those related to discounts, security, and legal requirements.
- Ensure front-of-store cleanliness and visual merchandising alignment with brand guidelines.
- Handle all after-sales service interactions, from item intake for repairs to providing timely updates and ensuring full customer satisfaction throughout the process.
- Engage in ongoing training to enhance knowledge of collections, sales techniques, brand stories, and operational systems.
Client Advisor • S&S Group
January 2023 - March 2024
Sales & Customer Experience
- Consistently meet and exceed personal and team sales targets and KPIs.
- Leverage opportunities with existing and potential customers by delivering an exceptional customer experience.
- Build and maintain long-term client relationships.
- Support product launches and sales initiatives.
Personal Development
- Continuously enhance product knowledge, sales skills, and understanding of brand specifics through training and self-learning.
- Stay updated on industry trends, customer profiles, and lifestyle insights (Gastronomy, Art, Music).
Team Collaboration
- Collaborate to achieve sales targets and maintain professional communication with colleagues.
- Support new team members through training on products and procedures.
- Uphold company values and contributes to improving the quality of work.
Client Advisor • TAM SON INTERNATIONAL JSC
August 2022 - January 2023
- Manage all in-store sales activities, ensuring exceptional service and client satisfaction.
- Build and maintain strong customer relationships, addressing inquiries and concerns.
- Oversee daily store operations, maintaining a premium shopping environment aligned with brand standards.
- Engage clients on new products and services, driving sales and loyalty.
- Execute sales strategies and participate in promotional events.
- Provide actionable feedback to management, track, and report sales performance.
Store Supervisor • Au Chau Fashion And Cosmetic Co., Ltd (ACFC)
August 2019 - August 2022
- Team Leadership: Skilled in leading, mentoring, and motivating teams to boost productivity and create a positive work environment.
- Sales Strategy: Proven success in implementing sales strategies that exceed targets and drive revenue.
- Visual Merchandising: Expertise in creating brand-aligned, visually appealing displays to maximize sales.
- Inventory Management: Proficient in managing stock levels, minimizing shrinkage, and meeting customer demand.
- Operational Efficiency: Experience in optimizing store operations to enhance efficiency and reduce costs.
- Communication: Strong communication skills, able to engage and inspire both customers and team members.
- Brand Compliance: Committed to upholding brand standards and ensuring policy compliance across all store activities.
EDUCATION
2019 - 2024
University of Finance&Marketing(UFM)
Hospitality Administration/Management
SKILLS
Analytical & Problem-Solving Abilities
Strong analytical skills to assess store performance metrics and develop actionable plans to address challenges and capitalize on opportunities.
Brand Representation & Compliance
Committed to maintaining brand standards and ensuring all store activities comply with company policies and procedures.
Customer Relationship Management
Expertise in building and maintaining strong customer relationships, ensuring high levels of satisfaction and loyalty.
Communication & Interpersonal Skills
Excellent verbal and written communication skills, with the ability to engage and inspire both customers and team members.
