Work Experience
Consultant • Robert Walters, Jun 2023 - July 2024
【Industry Specialization】
1. Expertise in firmware and software within the Semiconductor and Systems industries.
2. Proficient in both management and independent contributor roles within Engineering.
【Candidate Engagement】
1. Managed the entire recruitment life cycle, including talent sourcing, resume evaluation, interview preparation, and offer negotiation.
【Client Engagement】
1. Spearheaded new business development initiatives to identify and engage potential clients.
2. Cultivated and maintained mid- to long-term relationships with existing clients.
3. Delivered tailored recruitment solutions and provided in-depth market insights to both existing and prospective clients.
【Achievements】
1. Successfully closed a core-level position with a newly acquired client within 1.5 months.
2. Played a key role in building a firmware team, successfully recruiting 3 candidates (ranging from Senior to Principal levels) within 3 months.
Talent Acquisition Supervisor • 1111 Job Bank , May 2022 - Jun 2023
【In-house Recruitment】
1. Head of Talent Acquisition, direct report to COO; responsible for building and managing talent pool from 0-1, resulting in a 92% retention rate after probation and a 90% retention rate after 6 months.
2. Partnered with 8 hiring managers to assess talent requirements and provide hiring advice, using a variety of techniques and platforms to discover and attract potential talent.
3. Individually recruited 37 key candidates in a year, including UIUX Designers, Product Managers, front-end/back-end Engineers, Data Scientists, and Marketing &PR Specialists.
【Outsource Agency】
Partnered with 3 outsourcing headhunting agencies to manage talent acquisition requirements, including interview arrangements, salary negotiations, and on boarding affairs.
HR Assistant Manager • Future Tech, Oct 2020 - Feb 2022
【Recruitment】
1. Led daily recruitment team and conducted end-to-end recruitment processes, establishing company talent pool and successful recruitment of 100 employees within a year, surpassing the company's recruitment target.
2. Managed manpower head account to meet annual labor cost, utilizing a variety of recruitment strategies and platforms to discover qualified candidates.
【Training & Development】
Established an annual training program and implemented training schedules throughout all departments, resulting in a 90% training satisfaction rate in two quarters.
【Administration】
Prioritized administration work schedules and optimized work flows, resulting in a 30% increase in work efficiency.
【Performance Appraisal】
Formed a project group to redesign and conduct a new performance appraisal review process within 3 months, providing relevant data for future HR management decisions regarding employee benefits and promotions.
Assistant Manager • Meander Hotel and Hostel, Nov 2019 - Oct 2020
【Marketing】
1. Successfully transformed hotel space to shared office, exhibition seminars and musical activities during off season, with an average of 25 attendees per event.
2. Collaborated with local business units to promote hotel local neighborhoods culture, resulting in a 15% increase in hotel bookings and a 10% increase in revenue.
【Talent Recruitment, T&D】
1. Conducted daily end-to-end recruitment for front-desk, housekeepers, and foreign exchange program, utilizing online recruitment platforms and traditional methods, resulting in a 20% increase in qualified candidates.
2. Coordinated and managed hotel manpower-related affairs, including attendance management, compensation and benefits, and labor compliance.
3. Executed staff annual appraisal, set team goals and followed up on results.
4. Scheduled staff training programs, including customer service and professional skills, for 5 operation employees, resulting in maintaining 92% customer satisfaction rate in OTA platforms.
Marketing Executive • Okada Manila, Nov 2016 - Sep 2018
1. Opening team of Okada manila, International Marketing Department.
2. Built up local operation team, sales products, and service standard from beginning.
3. Train and lead 20+ operation officers to ensure company reach high standard goal.
4. Develop marketing strategies for establishing brand image in the industry.
5. Developing marketing strategies for establishing brand image in the industry.
6. Identify and develop potential market sales opportunities while optimizing existing ones.
7. Account managing for VIP clients throughout Asia market.
8. Optimize hotel loyalty program including customized accommodation, fine dinning selections, financial package and club service standard to increase member enrollments and customer loyalty.
9. Managing Junket and VIP club affairs.
Executive Host • Venetian Macao, Apri 2011 - Jun 2015
1. Service team and supervisor for VIP and Executive clients throughout Asia market.
2. High level customer service officer, business retaining and discretion for VIP clients.
3. Liaison and coordination throughout greater hotel and casino.
4. Train and supervise 20+ operation service team members.
5. Supervision of service operations, logistics and staffing.
6. Preparation and supervision of guest financial reports, settlement and statements.
Education
2015 - 2016
RMIT University
Vision Art and Photography
2003 - 2008
Shih Hsin University
Journalism
Skills
- Recruitment strategy
- HR Management
- HR Strategy
- HR Training
Language
- Chinese — Native
- English — advanced TOEIC 820 / IELTS academic 6.5
