William Lu

Senior Software QA Engineer 

  Taipei, 台灣

+886922596190
[email protected]
https://www.linkedin.com/in/williamlu5405


Results-driven Senior Test Automation Engineer with over 12 years of experience in Software Quality Assurance (SQA), test automation, and team leadership. Proven expertise in designing and executing comprehensive test strategies for complex systems, including cryptocurrency exchanges and security software. Skilled in leading cross-functional teams, mentoring engineers, and managing projects to ensure timely delivery. Proficient in risk assessment, stakeholder collaboration, and CI/CD pipeline integration, with a commitment to driving continuous improvement through innovative testing methodologies and tools.


Skills

  • Technical Skills:
    • Programming: Python (test automation), Bash, Shell, C, C++, Java
    • Automation Tools: Selenium, Robot Framework, TestComplete, TMSTAF
    • Testing: API, UI, Exploratory, Performance, Stress/Load, Compatibility, Security, Unit
    • Tools: Jira, TestRail, Jenkins, Bamboo, Git, Confluence, SBM
    • OS: Linux, Windows
  • Soft Skills:
    • Team Leadership (up to 10 members), Risk Assessment, Stakeholder Management, Project Coordination

Work Experience

Senior QA Engineer

BTSE  •  Sep 2024- Nov 2024

•Oversee quality assurance for a cryptocurrency exchange platform, ensuring system reliability and performance under high-stakes conditions.

Skills: Manual Testing, UI Testing, API Testing, Test Spec Creation, Test Case Creation.

Project Leader | Senior Automation Test Engineer

Zealogics Inc  •  May 2023 - Apr. 2024

- Led a team of 6 automation engineers, reducing ASML machine and personnel costs by optimizing testing processes. 

- Developed Python and TestComplete automation scripts, streamlining regression testing. 

- Conducted risk assessments and managed stakeholder relationships to meet project deadlines.

[Achievement]: 25% cost reduction on machine and personnel resources through strategic risk assessment and mitigation.

Skills: Python, TestComplete, Risk Assessment, Stakeholder Management, Cross-Function Coordination 

Senior QA Engineer | Senior Customer Service Engineer, DLP SDK

趨勢科技 TrendMicro  •  Jul 2014 - Jan 2023

• Led a cross-functional team of up to 10 engineers, aligning QA efforts with business goals and reducing support calls through comprehensive documentation.

[Achievements]: Reduced support calls by 25% and earned "Yearly Best SEG Engineer" award twice

• Designed and executed manual and automated test cases using Python, Robot Framework, and Selenium.

[Achievements]: 30% increase in automation coverage and a 50% boost in efficiency.

• Standardized test environments and SOPs for kernel driver releases, meeting WHQL requirements

[Achievement]: Enhancing the driver release efficiency by 20%.
Skills: API, Exploratory, Black/White/Grey Box, Performance, Stress/Load, Module, Compatibility, Security, System, and Unit Testing. Python, C++, Shell Script, RobotFramework, Selenium.

Senior Customer Service Engineer , WorryFree Business Security Advanced

趨勢科技 TrendMicro  •  Jun 2013 - Jul 2014

  • Managed SEG cases and customer issues, reducing case turnover rate through process improvements and a custom remote debug tool.
  • Collaborated with technical support teams to streamline hotfix release flows, enhancing customer support efficiency.

[Achievement]: Reduce 30% case turnover rate.

QA Engineer, WorryFree Business Security Advanced

趨勢科技 TrendMicro  •  May 2010 - Jun 2013

  • Developed and executed test specifications and cases, collaborating with cross-country teams to meet tight release schedules.
  • Oversaw internal and external beta testing programs, supporting over 100,000 customers effectively.

[Achievement]: Served over 1,000,000+ customers.
Skills: UI, Exploratory, Black/White/Grey Box, Performance, Stress/Load, Module, Compatibility, Security, System, and Unit Testing.

Firmware Engineer

Tatung  •  Apr.  2006 - Apr. 2010

  • Developed firmware for LCD TVs using C, improving performance efficiency by 20% through optimization and testing.
  • Designed and maintained electric control systems using Java, ensuring product reliability.

Key Achievements

  • Reduced ASML machine and personnel costs by 25% at Zealogics through risk mitigation strategies (2023–2024).
  • Increased automation coverage by 30% and efficiency by 50% at Trend Micro, earning two Best SEG Engineer awards (2014–2023).
  • Improved driver release efficiency by 20% by standardizing test environments at Trend Micro (2014–2023).
  • Decreased support case turnover by 30% with a remote debug tool at Trend Micro (2013–2014).

Leadership Highlights 

  • Successfully led and mentored distributed teams of up to 10 members across multiple countries in APAC, US, and EMEA.
  • Established standardized New Comer training, testing processes and SOPs for enterprise-level software products
  • Built strong stakeholder relationships across engineering, product, and customer teams
  • Successfully led and mentored distributed teams of up to 10 members across multiple countries

Education

逢甲大學 Feng Chia University

Master of Computer Science  •  2003 - 2005


逢甲大學 Feng Chia University

Bachelor of Computer Science   •  1998 - 2003


Language

  • Chinese — Native Speaker
  • English — Fluent in Read/Write/Oral 
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