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<html><head></head><body><div class="row general general-profile-10"><div class="col-sm-12"><h1>ZhiXiang Liow</h1><p>Singapore<br>+6581414043<br>zhixiang99@hotmail.co.uk<br><a href="https://www.linkedin.com/in/zhixiangliow?utm_source=share&amp;utm_campaign=share_via&amp;utm_content=profile&amp;utm_medium=ios_app" style="color: #555555;" target="_blank" rel="nofollow noopener">https://www.linkedin.com/in/zhixiangliow?utm_source=share&amp;utm_campaign=share_via&amp;utm_content=profile&amp;utm_medium=ios_app</a></p><p>Self-driven and flexible entry level professional with solid hands-on experience in executing an array of IT helpdesk support and data analysis functions.<br>Skilled in the areas of technical troubleshooting, process improvement and customer service excellence coupled with exceptional data gathering, cleansing and visualization knowledge.<br>Known as a fast learner with profound capacity to perform under minimal supervision.</p></div></div><div class="row heading heading-work-experience-10"><div class="col-sm-12"><h2 style="color: #333333;">Work Experience</h2><hr style="border-color: #333333;"></div></div><div class="row repeater repeater-work-experience-10"><div class="col-sm-12"><h3>Service Desk<span style="font-size: 18.37px; color: #555555;">&nbsp;&nbsp;•&nbsp;&nbsp;NCS Group</span></h3><p><span style="color: #888;">June 2023 - February 2024&nbsp;&nbsp;|&nbsp;&nbsp;Taipei, Taiwan</span></p><ul><li>• Handled and resolved all inbound calls from users in ensuring swift resolution of all issues.<br>
<br>• Worked closely with various IT departments on escalated issues while utilizing remote support tools to minimize onsite visits.<br>
<br>• Reviewed and streamlined the ticketing processes as well as updated the knowledge base to improve efficiency.<br>
<br>• Established a comprehensive FAQ database for common user queries to increase first-call resolution rates.</li></ul></div></div><div class="row repeater repeater-work-experience-10"><div class="col-sm-12"><h3>IT Support Specialist<span style="font-size: 18.37px; color: #555555;">&nbsp;&nbsp;•&nbsp;&nbsp;ViewQwest</span></h3><p><span style="color: #888;">March 2022 - March 2023&nbsp;&nbsp;|&nbsp;&nbsp;Taipei, Taiwan</span></p><ul><li>• Carried out troubleshooting and IT support functions for a wide range of Active Directory, Office365 and Microsoft Azure issues to over 100 users daily in ensuring excellent customer experience.</li></ul></div></div><div class="row repeater repeater-work-experience-10"><div class="col-sm-12"><h3>Service Delivery, Inventory<span style="font-size: 18.37px; color: #555555;">&nbsp;&nbsp;•&nbsp;&nbsp;ViewQwest</span></h3><p><span style="color: #888;">September 2021 - March 2022&nbsp;&nbsp;|&nbsp;&nbsp;Taipei, Taiwan</span></p><ul><li>• Reviewed and streamlined the procurement process for efficient ordering, tracking and receiving of goods.<br><br>• Conducted inventory monitoring and audit along with discrepancies reconciliation while enhancing process efficiency to elevate service delivery.</li></ul></div></div><div class="row repeater repeater-work-experience-10 repeater-end"><div class="col-sm-12"><h3>Retail Sales Associate, Cashier<span style="font-size: 18.37px; color: #555555;">&nbsp;&nbsp;•&nbsp;&nbsp;Takashimaya Singapore Ltd</span></h3><p><span style="color: #888;">January 2019 - September 2021&nbsp;&nbsp;|&nbsp;&nbsp;Taipei, Taiwan</span></p><ul><li>• Performed cashiering and customer service functions including enquiries handling and reduction of waiting time towards delivering excellent shopping experience.</li></ul></div></div><div class="row heading heading-education-7-1"><div class="col-sm-12"><h2 style="color: #333333;">Education</h2><hr style="border-color: #333333;"></div></div><div class="row repeater repeater-education-7-1"><div class="col-sm-12 col-xs-12"><h3>Vertical Institute</h3><p><span>Field of study&nbsp;&nbsp;•&nbsp;&nbsp;</span><span style="color: #888;">2023 - 2023</span></p><p>Skills: Tableau · SQL</p></div></div><div class="row repeater repeater-education-7-1"><div class="col-sm-12 col-xs-12"><h3>Kaplan Singapore</h3><p><span>Computer Forensic &nbsp;• &nbsp;</span><span style="color: #888;">2020 - 2021</span></p></div></div><div class="row repeater repeater-education-7-1 repeater-end"><div class="col-sm-12 col-xs-12"><h3>Kaplan Singapore</h3><p><span>Field of study &nbsp;• &nbsp;</span><span style="color: #888;">2020 - 2020</span></p><p><br></p></div></div><div class="row general general-skills-7"><div class="col-sm-12"><h2 style="color: #333333;">Skills</h2><hr style="border-color: #333333;"><ul><li>Microsoft Office</li><li>Communication</li><li>MySQL</li><li>Troubleshooting Hardware and Software Problems</li><li>Customer Service</li><li>ServiceNow</li></ul></div></div><div class="row general general-skills-8"><div class="col-sm-12"><h2 style="color: #333333;">Languages</h2><hr style="border-color: #333333;"><ul><li>English — Fluent</li><li>Chinese — Native or Bilingual</li></ul></div></div></body></html>

ZhiXiang Liow Singaporezhixiang99@hotmail.co.uk https://www.linkedin.com/in/zhixiangliow?utm_source=share&utm_campaign=share_via&utm_content=profil...

My CakeResume

Self-driven and flexible entry level professional with solid
hands-on experience in executing an array of IT helpdesk
support and data analysis functions.
Skilled in the areas of technical troubleshooting, process improvement and customer service excellence coupled with exceptional data gathering, cleansing and visualization knowledge.
Known as a fast learner with profound capacity to perform under minimal supervision.

Diploma in Computer Forensic

Seeking opportunities for learning and development to enhance skills and knowledge.

Kaplan Singapore

NCS Group

Service Desk

ZhiXiang Liow

I am a dedicated IT professional with over three years of experience in providing technical support and managing IT systems. I have a solid understanding of Active Directory, Office365, and automation using PowerShell. My goal is to leverage my skills to help create an efficient and secure IT environment at your company.

<h1>ZhiXiang Liow</h1><p>Singapore<br>+6581414043<br>zhixiang99@hotmail.co.uk<br><a href="https://www.linkedin.com/in/zhixiangliow?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app" style="color: #555555;" target="_blank">https://www.linkedin.com/in/zhixiangliow?utm_source=share&amp;utm_campaign=share_via&amp;utm_content=profile&amp;utm_medium=ios_app</a></p><p data-touched="true">Self-driven and flexible entry level professional with solid hands-on experience in executing an array of IT helpdesk support and data analysis functions.<br>Skilled in the areas of technical troubleshooting, process improvement and customer service excellence coupled with exceptional data gathering, cleansing and visualization knowledge.<br>Known as a fast learner with profound capacity to perform under minimal supervision.</p>

<h2 style="color: #333333;">Work Experience</h2><hr style="border-color: #333333;" />

<h3>Service Desk<span style="font-size: 18.37px; color: #555555;">&nbsp;&nbsp;&bull;&nbsp;&nbsp;NCS Group</span></h3><p><span style="color: #888;">June 2023 - February 2024&nbsp;&nbsp;|&nbsp;&nbsp;Taipei, Taiwan</span></p><ul><li>• Handled and resolved all inbound calls from users in ensuring swift resolution of all issues.

• Worked closely with various IT departments on escalated issues while utilizing remote support tools to minimize onsite visits.

• Reviewed and streamlined the ticketing processes as well as updated the knowledge base to improve efficiency.

• Established a comprehensive FAQ database for common user queries to increase first-call resolution rates.</li></ul>

<h3>IT Support Specialist<span style="font-size: 18.37px; color: #555555;">&nbsp;&nbsp;&bull;&nbsp;&nbsp;ViewQwest</span></h3><p><span style="color: #888;">March 2022 - March 2023&nbsp;&nbsp;|&nbsp;&nbsp;Taipei, Taiwan</span></p><ul><li>• Carried out troubleshooting and IT support functions for a wide range of Active Directory, Office365 and Microsoft Azure issues to over 100 users daily in ensuring excellent customer experience.</li></ul>

<h3>Service Delivery, Inventory<span style="font-size: 18.37px; color: #555555;">&nbsp;&nbsp;&bull;&nbsp;&nbsp;ViewQwest</span></h3><p><span style="color: #888;">September 2021 - March 2022&nbsp;&nbsp;|&nbsp;&nbsp;Taipei, Taiwan</span></p><ul><li>• Reviewed and streamlined the procurement process for efficient ordering, tracking and receiving of goods.

• Conducted inventory monitoring and audit along with discrepancies reconciliation while enhancing process efficiency to elevate service delivery.</li></ul>

<h3>Retail Sales Associate, Cashier<span style="font-size: 18.37px; color: #555555;">&nbsp;&nbsp;&bull;&nbsp;&nbsp;Takashimaya Singapore Ltd</span></h3><p><span style="color: #888;">January 2019 - September 2021&nbsp;&nbsp;|&nbsp;&nbsp;Taipei, Taiwan</span></p><ul><li>• Performed cashiering and customer service functions including enquiries handling and reduction of waiting time towards delivering excellent shopping experience.</li></ul>

<h2 style="color: #333333;">Education</h2><hr style="border-color: #333333;" />

<h3>Vertical Institute</h3><p><span>Field of study&nbsp;&nbsp;&bull;&nbsp;&nbsp;</span><span style="color: #888;">2023 - 2023</span></p><p>Skills: Tableau · SQL</p>

<h3>Kaplan Singapore</h3><p><span>Computer Forensic &nbsp;&bull; &nbsp;</span><span style="color: #888;">2020 - 2021</span></p>

<h3>Kaplan Singapore</h3><p><span>Field of study &nbsp;&bull; &nbsp;</span><span style="color: #888;">2020 - 2020</span></p><p data-touched="true"><br></p>

<h2 style="color: #333333;">Skills</h2><hr style="border-color: #333333;" /><ul><li>Microsoft Office</li><li>Communication</li><li>MySQL</li><li>Troubleshooting Hardware and Software Problems</li><li>Customer Service</li><li>ServiceNow</li></ul>

<h2 style="color: #333333;">Languages</h2><hr style="border-color: #333333;" /><ul><li>English — Fluent</li><li>Chinese — Native or Bilingual</li></ul>

ZhiXiang Liow

Work Experience

Service Desk • NCS Group

IT Support Specialist • ViewQwest

Service Delivery, Inventory • ViewQwest

Retail Sales Associate, Cashier • Takashimaya Singapore Ltd

Education

Vertical Institute

Kaplan Singapore

Kaplan Singapore

Skills

Languages