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ContextThe Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.Works from instructions and handles exceptions within these instructions, needs to make careful choices from learned options in comparable situations. Checks with senior technician or manager in prioritization and planning. Works under limited supervision of progress and results of followed procedures.Participate in existing feedback loop processes and identify some learning opportunities. Contribute to existing continuous improvement activities.Introduction to the jobTo provide efficient and quality PM service, logistic administration support to the customer and enable sr. engineer to focus on technical diagnosis, structure issues and continuous improvement of ASML systems at customer location. In addition, to improve CS well-being and enhance competitiveness of ASML in high competitive latent marketRole and responsibilitiesOn site at customer locations (7x24) for customer serviceEquipment PM and conducting routine entry level service actionsUse existing procedures to perform predefined hardware actions work assignmentFollow instructions for perfect part returns (PPR)Receives instruction, guidance and direction from more senior level rolesSupport in-fab logistic to fill in engineering information for parts /tools returnTooling and parts preparation for service actionsWorks with a limited degree of supervisionGuides and supports new team members; may assist in their formal orientation and trainingHas full proficiency in specialty of technical processes or procedures through job-related training and considerable work experienceEnsuring compliance with health and safety legislation/5S in the cleanroomAdministration support /Daily operation system updateEducation and experienceHigh school and above (高工、專科、科大，不限科系)SkillsAbility to follow instructions in fast paced environmentsChary, detail-oriented and good execution qualityAccurate and timely setting out of the workExcellent team playerGood communication skillsGood safety awareness and 5SLicensed electrician preferred 電匠執照(尤佳) Class B technician certification -Electromechanical Power Machinery 機電、機械、動力機械乙級技術士 (尤佳)Based English skills 基本英文程度Other informationNAInclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

ContextThe Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.Anticipates, analyzes and solves complex technical problems escalated from first line support or the customer including in-fab support as needed. Conducts diagnostics and troubleshooting, including documentation under limited supervision within primary competency.Entry level, acts as second line technical support based on general knowledge of the systems.RequirementsBS degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) with experience or comparable working and thinking level. Experience in semiconductor industry preferred.Specialized knowledge in the area of pneumatics, hydraulics or electronics, and semiconductor processes, and relevant software.Experience in using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.Has complete knowledge on product functionality of the main modules and complete knowledge of primary competency/subsystem.ResponsibilitiesProblem analysis and approachGather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, in consultation with others.Problem handovers and routingHandover problem or problem aspects to others (Sr. TSEs or 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).Repairs Advise customer technical personnel and 1st line support in dealing with complex problems, use tools, replace parts, improve settings, to execute repairs. Able to resolve unexpected disturbances and provide countermeasures for primary competency with limited supervision.ProceduresBased on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute complex procedures.Training / adviceExplain appropriate actions to first line engineers and customer to correct malfunctions, train first line engineers and customers in routine and non-routine maintenance of equipment, recommend changes in user procedures when needed.Process OptimizationSignal gaps and improvement opportunities and reports it to the relevant stakeholdersKnowledge build-up and transferMaintain and broaden own knowledge, shares best known methods within their work group (site/cluster).CoachingDelivers basic technical knowledge and skills transfers to first line field engineers.**Introduction to the job**Technical support engineer is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations.**Role and responsibilities**Analyzes, diagnoses, and troubleshoots equipment problems via telephone or at customer site.Performs installation, repair, retrofits, upgrades and preventive maintenance on equipment installed at customer sites.This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

** First Year Training Assignment in Kaohsiung is required -- after onboarding, you will be assigned to Kaohsiung for one year on-job-training , and return to Taichung as primary working location. **ContextThe Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.The Field Service Engineer executes regular and irregular maintenance activities with considerable independency and under limited supervision. Handles defined and regular problems/maintenance on a machine, either independently or through escalation without supervision.RequirementsExperienced Field Service Engineer with MSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience.Experienced in technical industry is required and/or semiconductor industry experience prefered.Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software.Has complete knowledge on product functionality of the main modules/sub-modules.ResponsibilitiesProblem analysis and approachGather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others.Problem handovers and routingHandover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).RepairsUse tools, replace parts, improve settings, to execute repairs and standard service actions independently.ProceduresBased on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure.Training / adviceExplain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when neededProcess OptimizationSignal gaps and improvement opportunities and reports it to the relevant stakeholdersKnowledge build-up and transferMaintain and broaden own knowledge, shares best known methods within the work group.CoachingProvide appropriate support and assistance to less experienced engineers on first tasks.Introduction to the jobcustomer support engineer who need do PM, schedule action and unscheduled action in daily operation.work on all activities to make successful reach the targetRole and responsibilitiescustomer support engineer who need help on operation success- hands on and troubleshoot in daily operation- response of KPI target- response of safety, 6S, PIP, security...etc- operation improvement and paper work- escalation when issue can not be solved to next line support- Quality of daily operation- CSCM activity for material delivery- all activities to support operation success- ...etcEducation and experienceEngineering background of master and bachelor's degreeSkillsHands on, micro-soft software use...etcThis position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

ContextThe Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.The Field Service Engineer 2 executes regular and irregular maintenance activities with considerable independency and under limited supervision. Handles defined and regular problems/maintanance on a machine, either independently or through escalation without supervision.RequirementsExperienced Field Service Enginer with BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience.Experienced in technical industry is required and/or semiconductor industry experience prefered.Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software.Has complete knowledge on product functionality of the main modules/sub-modules.ResponsibilitiesProblem analysis and approachGather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others.Problem handovers and routingHandover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).RepairsUse tools, replace parts, improve settings, to execute repairs and standard service actions independently.ProceduresBased on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure.Training / adviceExplain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when neededProcess OptimizationSignal gaps and improvement opportunities and reports it to the relevant stakeholdersKnowledge build-up and transferMaintain and broaden own knowledge, shares best known methods within the work group.CoachingProvide appropriate support and assistance to less experienced engineers on first tasks.Introduction to the jobSupport daily customer operation. to engage customer, 1st line engineer, 2nd line engineer, CSCM and all other departmentsRole and responsibilitiesTo success of daily operation, system lead role- connection to customer for customer report, request and FAB events- arrange schedule and unscheduled activities planning- connection to 1st/ 2nd line to make sure execution can be work smooth and success even thought to 3rd line- response to material arrange and confirmation- pre/ post mortem to improve service quality- follow up of activities and improve for next events- any activities support to help operation successEducation and experienceEngineering background of master and bachelor's degreeSkillsHands on, micro-soft software use...etcThis position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

1.半導體設備之技術支援、Trouble-shooting、PM、裝機2.機台問題資料記錄蒐集、整理分析3.Field 6S 整理與維持4.根據客戶需求進行After service後期銷售，以技術觀點提出企劃提案，配合Sales營業進行裝置及Service的販售5.致力於提高客戶滿意度及公司營業額最大化，成為客戶與開發設計部門之間的橋樑★ 請直接至TEL Taiwan招募網站應徵職缺 ★https://tel.wd3.myworkdayjobs.com/zh-TW/TET_Career

台積公司成立於1987年，率先開創了專業積體電路製造服務之商業模式，自此成為世界領先的專業積體電路製造服務公司。台積公司以領先業界的製程技術及設計解決方案組合支援其客戶及夥伴生態系統的蓬勃發展，以此釋放全球半導體產業的創新。身為全球的企業公民，台積公司的營運範圍遍及亞洲、歐洲及北美，致力成為企業社會責任的行動者。2024年，台積公司提供最廣泛的先進製程、特殊製程及先進封裝等不同製程技術，為500多個客戶生產超過11,000種不同產品。台積公司企業總部位於台灣新竹。進一步資訊請至台積公司網站https://www.tsmc.com.tw查詢。儲備模組副工程師職位旨在培育工程專業人才。您將接受至多12個月的訓練課程，通過考核後正式擔任模組副工程師。若考核未達要求，公司將提供指導與進行績效改善計畫，幫助您提升技能。如最終未達目標，公司將與您共同商討下一步職涯規劃。職務說明:1. 負責半導體封裝產品線機台設備維修及保養2. 管理及改善機台零件系統、包含廠商與下包商之零件備品管理3. 設計機台保養制具及流程改善以增進機台穩定性4. 依公司需求需配合日、夜/假日班輪值(約每四週輪值一次大夜班，一次輪值六天)，實際安排將依工作需求及培訓進度調整

1. Responsible for providing quality repair and preventive maintenance service of company equipment at customer sites. May install or relocate customer equipment and perform associated start-up and check-out procedures under supervision. 2. Perform on-site preventive maintenance. Order and replace defective units, components or parts as appropriate. 3. Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. 4. Determine corrective actions required and escalate for assistance and prompt resolution with the support of technically more experienced staff for assistance and guidance when assessing severity of malfunctions and determining corrective actions required. 5. On the job Training (OJT) to assist with installing and start up and/or relocating equipment at customer’s site. 6. Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials. 7. Execute project action items under direct supervision. 8. Perform other related duties as assigned by senior FSE / supervisor. Leadership May Provide on-site instruction to sub-contractors and customers. Customer Relation 1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 2. Shadow more experienced engineer at customer site.

半導體設備機台的維修保養與售後服務1.設備裝機2.客戶端現場(無塵室內)設備保養、修繕、改造等3.設備軟體作業支援 (1)系統更新等自動化設備軟體相關對應 (2)機台Log的分析處理與後續異常追蹤4.公司其他據點支援5.需配合加班或輪班 (1)設備機台的ON CALL對應。6.有機會至國外出差或受訓，須具備良好外語溝通能力7.與客戶維持良好關係8.遵守客戶端工安規定9.具半導體設備經驗尤佳

*此專案簽約一年，到期視情況另有其他方式留下，為長期職務。●享有福委會福利●期滿另有獎金※歡迎對半導體業有興趣的優秀人才加入我們的行列※1.設備裝機2.客戶端現場(無塵室內)設備保養、修繕等3.公司其他據點支援4.需配合加班或輪班5.與客戶維持良好關係6.遵守客戶端工安規定

Performs electrical or mechanical troubleshooting to determine problems in non-functioning electro-mechanical equipment used in the manufacturing processDismantles, adjusts, repairs and assembles equipment according to layout plans, blueprints, operating or repair manuals, rough sketches or drawingsUses test and diagnostic equipment to perform checkouts.Rebuilds manufacturing equipment as requiredMay perform equipment modifications as directed by engineers.